Happen レビュー 1,015

Happen からの回答

2025年8月11日 に更新

Hi Barry douglas Honour,

Thank you for your lovely feedback! We're so pleased to hear that Diviki was helpful and made a great impression. We’ll be sure to pass on your kind words to her — it’ll mean a lot!

At Happen, we’re proud to have a team that genuinely cares, and it’s great to know that came through in your experience.

If there’s anything else you need, we’re always here to help.

Kind regards,
The Happen Team

Happen からの回答

2025年8月7日

Dear Patricia

Thank you so much for your kind words! We're really glad to hear you found our team helpful.

If you ever need anything else or have any questions, we're always here to support you.

Kind regards,
The Happen Team

Happen からの回答

2025年8月7日

Dear Ann,

Thank you so much for your kind words.

We’re really pleased to hear that you feel listened to and well taken care of — that’s exactly what we aim for with every customer. Your feedback truly means a lot to the team.

If there’s ever anything more we can do, just let us know.

Kind regards,
The Happen Team

Happen からの回答

2025年8月7日

Dear Lorraine,

Thank you for your lovely feedback.

We’re glad to hear you had helpful conversations with our pharmacy staff — we’ll be sure to pass that on to the team! We're also pleased to know the transition from Royal Mail to DPD went smoothly and that your order arrived on time as expected.

If there's anything else we can assist you with, please don't hesitate to get in touch.

Kind regards,
The Happen Team

Happen からの回答

2025年8月7日

Dear Stewart,

Thank you so much for your kind words! We're so pleased to hear that Daisy was able to answer all your questions and resolve everything with ease. We'll be sure to pass your feedback on to her — she’ll really appreciate it.

If there's anything else you need, we're always here to help.

Kind regards,
The Happen Team

Happen からの回答

2025年8月6日

Thank you for taking the time to share your honest review.

We truly appreciate your continued support and are glad to hear you’re happy to continue with Happen. We’re also grateful for your recognition of our efforts to review your experience regularly — patient feedback is essential to helping us grow and improve.

That said, we’re sorry to hear about the recent delays in your deliveries and any pressure you may have felt during the review process. This isn’t the experience we aim to provide, and your comments have been noted and shared with the relevant teams to ensure we address this moving forward.

We value your loyalty and look forward to continuing to support you — always with your needs at the centre of what we do.

Kind regards,
The Happen Team

Happen からの回答

2025年8月6日

Thank you for your lovely feedback!

We’re so pleased to hear that Preston made your experience a positive one. It’s wonderful to know he was kind, polite, and ensured you were happy with the support you received.

Your kind words mean a lot to us and will certainly be passed along to him. We're always here if you need anything in the future.

Kind regards,
The Happen Team

Happen からの回答

2025年8月6日

Thank you so much for your kind review!

We’re delighted to hear that McKyle provided you with the support you needed and that his professionalism and clear communication stood out. We truly value team members like McKyle who go the extra mile to ensure our patients feel supported every step of the way.

Your feedback is greatly appreciated and will certainly be shared with him. We're always here if you need anything further.

Kind regards,
The Happen Team

Happen からの回答

2025年8月1日

Dear Haley,

Thank you so much for your wonderful feedback.

We’re delighted to hear that Krishan was able to support you and help you feel confident in your decision to stay with us. Providing accessible, compassionate care is at the heart of what we do, and it’s incredibly rewarding to know that you value the service and support we offer.

We're also glad you’ll be connecting with one of our wellness coaches—nutrition and overall wellbeing are so important, and we hope you find the guidance helpful.

Your kind words about our team mean a lot, and we truly appreciate your trust in us. If there’s ever anything more we can do, we’re just a phone call or message away.

Kind regards,
The Happen Team

Happen からの回答

2025年7月31日

Thank you so much for your kind words! We’re thrilled to hear that your experience with Mckyle was outstanding and that all your concerns were thoroughly addressed.

We’ll be sure to pass your feedback along, it means a lot to the team.

Kind regards,
The Happen Team

Happen からの回答

2025年7月31日

Thank you so much for your kind words! We're delighted to hear that Kimel was able to assist you and provide clear explanations. We’ll be sure to pass along your feedback. Providing excellent service is what we strive for, and we’re glad we met your expectations!
Kind Regards
Happen Team

Happen からの回答

2025年7月31日

Thank you for your lovely feedback! We're so glad to hear you received excellent advice and that the process was explained clearly. The Happen team is always here to support you every step of the way.
Kind Regards
Happen Team

Happen からの回答

2025年7月31日

Thank you for your thoughtful feedback and for taking the time to speak with us. We completely understand your preference for the previous postal delivery and truly appreciate your patience and understanding regarding the switch to DPD.

Ensuring secure delivery is a priority, and we're grateful that you recognised the reasoning behind the change. We're also very glad to hear you felt supported by our team — delivering excellent service will always remain at the heart of what we do.

Thank you again for your understanding and continued support.

Kind regards,
The Happen Team

Happen からの回答

2025年8月1日

Hi Lynette,

We're really sorry to hear about the delivery issue you experienced with DPD. We completely understand how frustrating it must have been, especially after waiting in all day.
We want to reassure you that the cold pack in your parcel is designed to protect the medication during transit. Its role is to slow heat transfer and help maintain a safe temperature during the delivery.
To clarify our Mounjaro Cold Chain Policy:
The cold chain begins at the time of dispatch.
Mounjaro can remain out of the fridge for up to 48 hours, as long as the temperature stays below 30°C.
If received within that 48-hour window, the pens can go straight into the fridge and will remain safe to use until the expiry date.
If received after 48 hours, the pens are still usable, but must be used within 30 days.
We’re disappointed to hear that DPD did not complete the delivery as expected — this is not the level of service we aim to provide, and we will be raising this directly with them.
A member of our team has already been in touch with you to resolve the matter and we can see the order has been successfully redelivered .
Thank you again for bringing this to our attention — we’re here to support you every step of the way.

Warm regards,
The Happen Team

Happen からの回答

2025年7月28日

Thank you so much for your kind words. We’re delighted to hear you had an excellent experience with our service and team. Your feedback means a lot to us and we truly appreciate you taking the time to share it. if there's ever anything else we can help you with, we're always here for you.
Kind regards,
The Happen Team

Happen からの回答

2025年7月25日

Dear Peter,

Thank you for your feedback – we're really glad to hear that you had a pleasant and helpful experience speaking with Emily!
We’re sorry to hear things have felt a bit drawn out and completely understand how frustrating delays can be. We can see that you’ve submitted the required information, and we’re currently reviewing everything. One of our team members will be in touch shortly with an update regarding your order. If there’s anything else we can help with in the meantime, please don’t hesitate to reach out directly.

Kind regards,
The Happen Team

Happen からの回答

2025年7月23日

Dear Farquhar,
Thank you for taking the time to leave another review. We note that this is the third time you’ve submitted the same feedback, despite our previous efforts to address your concerns.
As outlined in our final response sent to you on 21/07/2025, your order was delivered within the required 48-hour window, in line with cold chain requirements. We also provided reassurance based on manufacturer guidelines confirming the safety of your medication under these conditions.
You informed us on multiple occasions that you disposed of the pen based on personal advice, without first consulting our clinical or pharmacy team. Please note, we would have been happy to clarify the cold chain integrity and confirm the product's safety if contacted. As the medication was not faulty and you chose to discard it without clinical consultation, we are unable to issue a refund.
Your feedback regarding background noise has already been acknowledged and escalated to our management team for improvement. This has also been communicated to you directly.
Kind regards
Happen Team

Happen からの回答

2025年7月25日 に更新

Dear Arvind,
Thank you for taking the time to leave your review. We're genuinely sorry to hear you're dissatisfied and would like to clarify the steps we’ve taken so far to resolve your concern.
According to our records:
17/07/25: Your order was delivered.
18/07/25: You called to report a potential fault with your pen. We immediately requested photos to investigate and resolve the issue promptly.
19/07/25: Before providing the requested images, you advised us via email that you had left a negative review and would be posting further on other platforms.
22/07/25: We emailed to ask for a close-up image of the red bung area (where the needle attaches), as the initial photo you sent didn’t clearly show this.
22/07/25 (10:10am): You responded to say you would be unable to send further images until Thursday.
22/07/25 (11:01am): You emailed again stating your intention to raise a chargeback with your bank.
22/07/25 (18:05pm): You sent an additional photo.
23/07/25: We reviewed the image and followed up to clarify that we still require a clearer photo of the red bung in order to assess the issue properly.
Please be assured that we take reports of faulty medication extremely seriously. However, in order to replace a pen, we are required to follow proper investigation protocols to ensure patient safety and regulatory compliance. We have repeatedly attempted to obtain the necessary information to help you, but without the specific images of the pen’s bung, we are unable to confirm a fault or proceed with a replacement.
We are still happy to help resolve this — if you're able to send a clear photo of the red bung area, we will promptly review and advise you on next steps. Please feel free to contact us directly via email emily.singh@happen.co.uk

Happen からの回答

2025年7月22日

Dear Aine,

Thank you for your kind feedback.

We're delighted to hear that Krishnan was able to assist you efficiently and professionally during your recent call. It's great to know he took the time to provide a helpful alternative when you were experiencing difficulties uploading your evidence.

We truly appreciate you taking the time to share your experience. Your comments have been passed along to Krishnan and the team.

Please don’t hesitate to reach out again if you need any further assistance.

Kind Regards
Happen Team

Happen からの回答

2025年7月22日

Dear Nicola,

Thank you for your feedback, and I’m really sorry to hear about the stress caused by the recent delivery experience.

I completely understand how challenging it can be to coordinate parcel deliveries—especially with a demanding work schedule like yours. While I’m glad to hear the product arrived in good condition, I appreciate your concern regarding the limited delivery options currently available through DPD.
We recognise the need for flexibility, particularly for those who are unable to be home during standard delivery windows. Your suggestion about continuing deliveries via another company is completely understandable, and I’ll ensure your feedback is shared with our logistics team as we continue to review and improve our delivery services.

In the meantime, if there’s anything we can do to help ensure future deliveries are more convenient—whether that’s reviewing available options for your address or updating preferences—please don’t hesitate to let us know.
Thank you again for taking the time to share your experience. We value your custom and hope to find a solution that works better for you going forward.

Kind regards
Happen Team