Harman International Industries レビュー 

I am extremely disappointed with both the misleading delivery information on their website and the inadequate customer service I received.

The website clearly states that orders placed before 3:00pm would be delivered the next day. Based on this information, I placed my order on Monday 28/09/26 at 07:47. Had the website accurately stated that delivery could take three days after processing, I would not have placed the order for delivery to my hotel.

By Tuesday afternoon, I had received no communication from them other than the initial order confirmation. The parcel tracking on their website was unavailable, so I contacted customer services for an update. I was informed that delivery actually takes up to three days after an order has been processed, and that my order had not yet been processed. I was given no indication of when processing would take place.
I also discovered that, despite my order not having been processed, I was unable to cancel it. Furthermore, I was told that I could not change the delivery address until tracking information became available, and that this information might not be provided until the day before delivery. This left me with no practical way of managing an order that had not yet even entered the fulfilment process.

During this call, I offered to provide a screenshot showing the next-day delivery promise displayed on your website. The agent declined to view it and was dismissive and unhelpful throughout the conversation.

I contacted customer services again the following day and received exactly the same response. My order still had not been processed, I still could not cancel it, and no one could provide any timescale for when processing would occur. I again explained that I was staying in a hotel and would never have used that delivery address had the true delivery timescales been made clear. Despite this, no assistance or practical solution was offered.

I also asked how I could formally escalate my complaint. The agent failed to explain the complaints procedure or advise me how to escalate the matter. Instead, he simply repeated the same information: the order had not been processed, he could not say when it would be, I could not cancel it, and I could not change the delivery address until tracking information was issued. This was extremely frustrating and wholly unhelpful.

Eventually, on Wednesday morning, I received the tracking details and was able to redirect the parcel to a collection point. I managed to collect it shortly before leaving. However, I strongly believe this outcome was only achieved because I repeatedly chased the matter and requested that my complaint be escalated.

While the JBL products themselves are excellent, the purchasing and customer service experience has been unacceptable. The discrepancy between the delivery information advertised on their website and the reality of its fulfilment process is misleading, and the lack of support provided by the customer service team only made the situation worse.

As a result of this experience, I will not purchase directly from JBL again and would not recommend that others do so.

Product: kleine soundbar heeft een heel slechte geluidskwaliteit, heel anders dan de lovende aanprijzing. 't Moet teruggestuurd - nou, dat is een gebed zonder end: klantenservice lijkt vriendelijk, maar verstrekt niet kloppende informatie en / of onvolledige. Ze werken met het rampenbedrijf UPS, dat foute adressen in info geeft en je de hele omgeving voor niets door moet rijden (benzine is duur en vervuilend), en je eigen account niet èn wel herkent, maar ja kunt niet inloggen en automatische e-mail over gebruikersnaam (tja...) komt niet. Je zou volgens 't online formulier moeten betalen voor ophalen, maar UPS is zo slecht, dat je dus zelf niet kan versturen en retour zenden hoort gratis te zijn. Harman moet voor de retourzending betalen, maar dat lijken ze te willen omzeilen. Dit is zeer klantonvriendelijk, op pesterij af.

Wow. Produkt innerhalb der Gewährleistungsfrist defekt aufgrund eines elektronischen Fehlers - ich kämpfe seit Wochen um mein Recht. Mittlerweile wurden 16 (!!) E-Mails gewechselt und ich hab immer noch kein Rücksendeetikett erhalten. Immerhin die Anleitung, wie es zurückzusenden ist. Über einen UPS-Abholservice?? Bin gespannt ob das dann, falls ich irgendwann das Etikett erhalten sollte, überhaupt funktioniert. In den E-Mails wurde ich insgesamt 3 Mal um meine Telefonnummer gefragt. Ich gab sie an. Ich wurde nochmal gefragt. Ich gab sie wieder an. Ich wurde nochmal gefragt. 2 Mal musste ich die idente Rechnung hinschicken. Oh, und in unzähligen E-Mails versuchte der Kundenservice mit abzuwimmeln indem man mir einredete, ich wäre zu blöd das defekte Gerät aufzuladen. Ich bin überzeugt, dass dies die Masche ist um Kunden dazu zu bringen, aufzugeben. Aber wie's schon die Beastie Boys wissen: You've got to fight. For your right. To par.. naja to get a repair.

They sent a buds charging case instead of the headphones I ordered. Customer service then wasted my time asking for some mythical serial number for the charging case - I sent them photos of the entire product. I've requested a refund now which I won't hold my breath over.

Kann das auch nur bestätigen, der Kundenservice ist Miserabel.Besser woanders Jbl Produkte erwerben nie wieder bei denen direkt.Nur Ärger seit 3 Wochen wegen Retoure...

If I could give this company no stars I would. I placed an order on Monday 29th June 2026 for some JBL headphones and after placing the order I read the reviews which I wished I had read before. I phoned the company to cancel my order which was only less than 2 hours and my payment was still pending to be told my order couldn’t be cancelled. I then got told by DPD to refuse the delivery and it will automatically get returned to the seller. I did that and then called the company to say I want a full refund. They have now said to me the item hasn’t been returned when I’ve got proof from DPD that it has. This company is appalling and I will not be ordering from them again. I strongly recommend to avoid this company as their customer service team are really bad. I will be getting my money back as I paid through PayPal which I’ve got a claim going through at the moment but other people might not be so lucky so avoid this company at all cost 😡

Asunto: Solicitud de documentación – Pedido JB-EM-07876960

Buenas tardes,

Gracias por su respuesta.

Dado que indican que han revisado los controles de peso con UPS y que el paquete mantuvo el mismo peso durante todo el trayecto, les solicito que me remitan la documentación en la que fundamentan dicha afirmación.

En concreto, les ruego me faciliten:

* El registro de peso del paquete en el momento de la recogida por UPS.
* Los registros de peso durante el transporte.
* El registro de peso a su llegada a sus instalaciones.
* El informe o acta en la que se hace constar que el paquete llegó vacío a su almacén.
* Cualquier fotografía o documento elaborado durante la recepción del paquete que justifique su decisión.

Necesito esta documentación para poder ejercer las acciones que correspondan y, en su caso, reclamar frente al establecimiento de UPS al que ustedes designaron para la devolución, así como para la defensa de mis derechos como consumidor.

Quedo a la espera de que me remitan toda la documentación solicitada a la mayor brevedad posible.

Atentamente

No stars given.
Received the faulty headphones (Jbl) back after failing to be exported to Harman International, The Netherlands. Harman International gave me the wrong address that was the cause of the failed attempt delivery to the Netherlands. The reason why I had decided to send the item back myself is because of not owing a colour printer, therefore had to return it back by myself at a post office.
I will not be returning these headphones back for a second time because of the postage costs going abroad. Instead I have discarded of the headphones in the bin.
Do not buy from a International company if they haven't got a returns address in the UK.
I did inform Harman International of receiving the returned item back to me and had received a reply back from them. There attitude was disgusting they stated that"They are glad that you have your headphones back". What would I do and want with a pair of faulty headphones?

Nachdem ich den Artikel storniert hab, wollte sie nicht stornieren. Habe sie erst zu mir geschickt. Ich hab’s wieder zurück gesendet und jetzt zahlt sie meine 800 € nicht aus. Erst mal Kontakt per Mail. Anscheinend sollen sie am 16. das Geld geschickt habe ist bis heute nichts angekommen. Drecksladen Lasst die Finger weg. 

My JBL speaker was delivered to the wrong address. It was not received. Simple as that. Their courier DPD dropped it off, seamingly, outside the door of the town hall???? This is approx. 1/2 mile from my house. I received notification it had been delivered and I called them straight away to let them know the delivery had failed. What was supposed to take 7 days to sort out is now two weeks later. What is frustrating and unacceptable is the fact that Harman claims the "case is still under investigation." They cannot tell me what that investigation entails or give me a date when it can be resolved so I am being fobbed off. Not good enough! Case # 19475006

They just abandoned my package in one of their colection points, requiring me to go into the City to get It, instead of delivering It at the adress stated on my request.
Never contactes me by phone/message, never even got close to where they had to deliver it. Hilarius, unprofesional, fraud and ilegal, untrastfull, fake, "never again" company.

This is not just a dispute about headphones. This is a story about how a monopoly operates in the consumer market. Samsung, through its subsidiary Harman, controls over 20 leading audio brands, including JBL, AKG, Bowers & Wilkins, Denon, and Marantz. Unfortunately, the policy I encountered has proven to be uniform across this giant concern.

I purchased my premium AKG N9 Hybrid headphones directly from Harman Audio on eBay. I am a loyal customer with a 100% positive rating (1886) on eBay since 2007. I trusted the commitment to quality from a Samsung subsidiary.

When a manufacturing defect (glue separation) appeared after only four months, I expected a simple warranty solution. Instead, the company systematically:

Created an impossible financial barrier (a non-refundable $220 shipping fee BEFORE the official defect recognition).

Annulled its official defect recognition.

Executed corporate censorship by immediately blocking my service email address after escalating the matter to Samsung headquarters. Critical Evidence: Systematic Shadow Ban Confirmed. The corporate policy of concealment culminated in a systematic "shadow ban" of the customer's account on public platforms. This action, targeting the user directly after exposing the warranty fraud, constitutes a GROSS VIOLATION and undeniable evidence of Deceptive Business Practices.

I submitted comprehensive evidence of censorship and 'Sham Warranty' to the BBB on November 15th. Samsung’s refusal to mediate resulted in the BBB officially closing the complaint as 'Unresolved’ under Complaint ID: 24028418, 12/01/2025.

This systematic process resulted in the effective reduction of the warranty term by 6 months (headphones purchased 04/15, annulment ~10/15), which constitutes a GROSS VIOLATION of the sales contract and consumer rights.

The headphones are no longer a product; they are evidence.

Reputation is the most valuable currency. And it is the hardest thing to recover once it has been lost! A final payment of $439.95(MSRP)will be made to fully restore the warranty and uphold the consumer’s rights. This payment does not affect or conclude the ongoing investigation into other matters related to censorship and suppression of information.

I believe that the deceptive business practices of such large corporations (and their subsidiaries) must be discussed openly and must not be subject to censorship. I am confident that I am not the only one who has faced this problem and their policy. My conflict clearly demonstrates that the corporate policy of censorship affects the entire umbrella of Samsung's audio empire. As a dedicated audiophile who owns the premium Denon PerL Pro headphones (a brand recently acquired by Harman in the $350 million Sound United deal), I have a legitimate and pressing concern: I do not want the same 'Sham Warranty' and corporate censorship applied to my Denon product.


The story of how a major corporation forces a customer to buy silence, and the full evidence package, are available.

Readers who wish to independently review the complete chronology and supporting documentation can find additional public materials online under the author names "dicktrasy77" and "The Resolver".

UPDATE — August 2026

Since publishing this review, I pursued every formal resolution process available.
Harman received a formal Notice of Dispute.
The company proposed a replacement, an alternative replacement, and later a refund.
The dispute was submitted to the American Arbitration Association (AAA) and was later closed administratively without a decision on the merits.
Additional evidence, official correspondence, and the complete chronology have since been documented and submitted to consumer protection authorities.
Two questions remain unanswered:
How can a written warranty approval be reversed without any identified new inspection, technical findings, or documented explanation?
If a manufacturer's written warranty approval can be disregarded without explanation, what meaningful protection does that warranty actually provide?

I purchased a computer table from HARMIN LTD, and the quality was extremely disappointing. The product materials felt very cheap, the finish was poor, and it did not match the description or expectations. Assembly was frustrating due to badly designed parts, and the overall build is unstable and unsafe for regular use. This is by far the worst quality product I have ever purchased, and I would not recommend HARMIN LTD to anyone.

Card fraud no delivery no process to refund

I ordered three parcel it was a large value , they deliberately miss off your address they then do not even attempt delivery even with DPD if you choose a post office as they are morons ...they say it miss delivered ....they then want to wait ten days for it to come back then further week for refund simply they keep your money and do not dispatch this is the very worst buy another brand ....the after care is!! we don't care ....save your money ...scam artists

Absloute shit customer service on whatsapp first time it took around 14 hours i understood because i had contacted them 44 minutes after their closing time and they took around 7h to respond after their opening time again they were NOT helpful at all and just said "schedule an inspection" instead of actually giving me a quote on what i asked for then after a few hours i asked how much does the inspection cost its been more than a day with no response and i replied to see if they are gonna respond Nope shit service never recommending them

If I know as buying my JBL life pro 2 I will buy from this company I will never do this… it’s god lesson for me to buy product from shop next time not online …I bought my JBL in 27 January 2025 they stop working in February ( cannot charged them) and I started contact with this company after 2 month stupid emails finały they sent me in May new one ..a they stop working in July..and again many stupid question and things till now ..They asking me all this time this same questions and funny is they sent me this JBL and always asking me for proof of purchase…I have just this first one what I bought I January , for this second I don’t have any proof because they sent me this, All what I have it’s just all emails with them…It’s so frustrating and giving me headache every day.

Hinhalte Taktik ! Schlechtester Service ever !!! Finger weg !!!! Hab jbl ear buds gekauft die als wassergeschützt beschrieben wurden-1. Regen,etwas nass geworden-ladecase im ar... Nachfrage wegen Garantiefall ergab wochenlangen Email Verkehr ohne sichtbare Hilfe. Ich kann nur sagen,finger weg von harman(jbl) !!!! Wendet euch an Händler vor Ort, aber auf garkeinen Fall JBL -Kohle futsch!!!!!!
Nie wieder werde ich ein Produkt unter Harman kaufen !!! Reinste Abzocke !

I Purchased a JBL Go4 portable speaker for a recent holiday, I was initially very impressed with the build quality of the device but when I tried to play music through it unfortunately the speaker had a fault.
I contacted support and they initiated a repair request, something I thought a little strange for a brand new product as I expected an exchange. However I returned the item to Harman repair services in Leeds, I went on my holiday without the speaker and the speaker had a holiday in Leeds being repaired.
I came home from my holiday and the speaker was waiting for me with a letter saying that the repair centre had replaced the main circuit board and the speaker, the only thing they didn’t change was the outside casing, again I thought a strange thing to happen why didn’t they just replace the whole speaker? but yet again when I played music through the Go4 it was still doing exactly the same thing, so I. Contacted the support again thinking surely they would replace it now, but no they initiated another repair request, by this point Harman repairs had, had my Go4 speaker longer than I had, I wouldn’t recommend purchasing directly from JBL as I did I would recommend buying from another supplier like Argos or curry’s who would give you an instant replacement, because harman support is none existent they just fob you off.

Lautsprecher kam defekt an, komplett abgebrochen. Der Untausch ist sehr anstrengend und zeitraubend da es über UPS abgewickelt wird und man das Label ausdrucken muss.
Ein wirklich ausgesprochen schlechter Service! Nie wieder Harman!

Ear buds broke after 1 month of use, sent back replaced with the exact same product, asked me to send back again.. im disabled and walking to post office has been a nightmare. AVOID. these aren't cheap earbuds. 70 odd quid for one working earbud.