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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I've used Harmoney for a while now. Initially the unsecured loan percentages where too high for me. Lately, I've been getting better interest rates. The process of getting the loans is really simple a... もっと見る

5つ星のうち5の評価

Loved how quick, efficient, simple and clean Harmoney work. The language they use is clear so that you know all parties roles, expectations, responsibilities and consequences if you don't uphold your... もっと見る

5つ星のうち5の評価

I love Harmoney, the application was quick and the wait was a couple of days but I got it and I am so grateful.The team members kept in touch with me via email.My first loan helped me get my first veh... もっと見る

5つ星のうち5の評価

Needed a little extra money to help get landscaping and renovations done and Harmoney made it super easy to apply online. Nice easy straightforward process.

企業情報

  1. オート ファイナンス・ローン会社

当該企業による記述

Since our beginnings in 2014, Harmoney has sought to transform the way people borrow and lend money. We’ve created Australasia's largest direct online lending experience, having facilitated over $1.6 billions in loans to over 50,000 customers on both sides of the Tasman, giving people more choice and options. Along the way we’ve created over 100 jobs, and created a purpose‑driven culture focusing on helping people do better through technology, big data, and responsible lending.


連絡先

4.6

優良

TrustScore 5段階評価の4.5

197件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 66%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(197)

過去12か月のレビュー数: 23件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

They refuse to get all info and decline you based on partial information

Absolutely appalled their site only allows for three documents to be uploaded. I put what I could through immediately messaged them to state that I have more supporting documents including more income that I was not able to upload due to their sites upload limitations. They didn't ask for or give me any options to send this information through which will have strongly boosted my application and instead just declined it with only a portion of the information. Would NOT recommend a company that refuses to get all information before making decisions

2026年7月21日
自発的なレビュー
Harmoney ロゴ

Harmoney からの回答

Hi Hariette

Thank you for taking the time to share your feedback, and we are genuinely sorry for the frustration this has caused. We completely understand how disappointing it is to feel like your application was assessed without the full picture, especially after you reached out to provide additional income documentation.

We want to ensure your application receives a fair and thorough review with all your supporting documents included. Please reach out to our team directly at customer.service@harmoney.co.nz (or reply to your application confirmation email) so we can help you upload the remaining information and re-evaluate your application.

Thank you for bringing this to our attention—feedback like yours helps us identify where we need to improve our process and site features.

Warm regards,

The Harmoney Team

5つ星のうち1の評価

Predatory

I paid my loan in full, and was told I would get an email confirming this. i did not get this email, but the following day I did get an email offering me further finance, which I find predatory.

I was also contacted more than one about missing payments, when I paid above my minimum repayment each month.

2026年3月26日
自発的なレビュー
Harmoney ロゴ

Harmoney からの回答

Hello Bee, thank you for bringing this to our attention.

First, please accept our apologies—this is certainly not the experience we aim to provide.

It sounds like there was a synchronization delay between your final payment and our automated systems, which resulted in both the missing confirmation email and the ill-timed marketing message.

Regarding the payment notifications: if you were paying above the minimum, you should not have been flagged. We would like to investigate why our system didn't recognize your account as 'up to date' to ensure this doesn't happen to others.

Please reach out to us at customerservice@harmoney.co.nz so we can manually send your payoff confirmation and look into your account history.

We value your feedback as it helps us improve.

Kindly
Glen

5つ星のうち1の評価

Be careful with their "Won't affect your credit score"

I’m very disappointed with my experience with Harmoney. They advertise that applying for loan “won’t affect your credit score,” yet a credit inquiry appeared on my file even though I didn’t complete the application. That’s misleading and unfair.

To make things worse, I couldn’t even finish the process because Harmoney doesn’t integrate with Wise, which is my main account. So now I’m left with a credit hit for an application I couldn’t complete.

If you’re considering Harmoney, be aware that their “won’t affect your credit score” claim didn’t match my experience at all.

2026年3月18日
自発的なレビュー
5つ星のうち3の評価

Frustrating process!

I'm finding the process extremely frustrating and unnecessarily complicated. I’ve provided all the required creditor information for a personal loan from a bank, including a settlement letter, which was initially accepted. However, when I tried to input the information into the dashboard, I was unable to proceed past the “code and reference” section.

The settlement letter clearly states that the funds are to be paid directly into my personal bank account, which naturally means there is no creditor reference or code. Despite this, I was told the letter still needs to be adjusted—although the current version already specifies that the funds will go into my own account. This seems redundant and makes the request for a reference or code irrelevant unless they want one specifically from me, which has not been clarified.

The entire process feels unnecessarily drawn out and confusing. To add to the frustration, the voicemails I receive are difficult to understand because the caller speaks too quickly or appears rushed.

This experience is making me feel uneasy about proceeding with the loan at all. If the communication and process are this unclear at the application stage, it raises concerns about what dealing with the loan going forward might be like.

2025年7月25日
自発的なレビュー
Harmoney ロゴ

Harmoney からの回答

Hi there

Thank you for sharing your feedback, and I am genuinely sorry for the frustration and anxiety this experience has caused. Applying for a loan should feel straightforward and transparent, not like you are stuck in a loop of technical glitches and confusing requests.

You are completely right—if your settlement letter specifies that funds are paying out directly into your personal bank account, being blocked by mandatory "code and reference" fields on the dashboard makes no sense. That is a system limitation on our dashboard, and our team should have cleared that requirement manually for you behind the scenes rather than asking you to alter a document that was already correct.

I also sincerely apologise for the rushed voicemails. You deserve clear, calm, and deliberate communication, especially when discussing financial matters. Hearing that our calls left you feeling uneasy is a clear sign we missed the mark on service.

We would love the chance to fix this for you immediately and take the friction out of your application:

Manual Overrides: A senior manager will review your uploaded settlement letter and manually bypass the reference field so you do not have to re-upload or edit anything.

Direct Communication: We will follow up with you directly (at a comfortable, clear pace) to confirm your application details and answer any questions you have about managing your loan going forward.

Please email your application reference number to customer.service@harmoney.com with the subject line "Trustpilot Review - Escalated" so we can locate your account and resolve this today.

We completely understand your hesitation, but we would appreciate the opportunity to turn this around and show you the simple, transparent service we aim to deliver.

5つ星のうち1の評価

Incompetent

I've been with Harmoney since 2019. Thier business practices are sketchy, and barely legal. When you apply for a top-up, they will role your new loan into an existing one, then increase the interest rates without explaining this.

I've recently applied for a top-up. It has been approved and the contract was ready to sign. They then deleted my contract before the due date and spun a lie about moving to a new system and that is the reason my approved loan was deactivated. To mention, my loan was approved after they moved to a new system.

I was then asked to reapply, which I did. Now my application is stuck in the bank details upload page. They can't accommodate SBS bank for some reason. I have been contacted by numerous representatives all asking the same bloody questions of when I will upload my bank statements. I'm tired of explaining the same story over and over since around 12 May.

I will be seeking debt consolidation elsewhere and close my Harmoney account ASAP.

Do not use Harmoney for your borrowing needs. They are incompetent and as mentioned, they will roll in a new top-up loan into your existing one, increasing the interest rates and resetting your payment plan to the maximum days

2025年5月12日
自発的なレビュー
5つ星のうち4の評価

While most of the interactions were…

While most of the interactions were great including the offer including fast turnaround, I accepted my quote last Wednesday & because Harmoney are going through the migration to a new platform & system I had to accept the quote again today (Monday) which has delayed the payout. Ideally I would have liked the funds paid out last Thursday or Friday but apart from that everything was awesome & thank you Harmoney for backing me & coming to the party.

2025年5月19日
自発的なレビュー
5つ星のうち5の評価

When I went through some financial…

When I went through some financial difficulties the Collections team helped me by adjusting my payments to suit my budget, which allowed me to catch up without stress. But the best thing was, I was treated respectfully and not made to feel worthless!!! Janice Ese

2025年4月3日

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