Harvey Norman United Kingdom - Flagship Store Merry Hill レビュー 

948
TrustScore 5段階評価の4.5

4.6

Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX Brierley Hill, Dudley, GB


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5つ星のうち5の評価

I went into Harvey Norman at the Merry Hill centre, Dudley, looking for a new TV. I had just left Currys, frustrated at their pushy sales staff who tried to sell rather than listen . Harvey Norman wa... もっと見る

企業が回答しました

5つ星のうち5の評価

Mario and Demi have been really helpful in purchasing a new MacBook, including price matching and support with setting up the laptop and finance options. Offered us a fantastic deal with add ons inclu... もっと見る

企業が回答しました

5つ星のうち5の評価

Honestly breath of fresh air. The decision to go with heavy norman was made easy due to other bed companies not being up to scratch in my eyes with the service. Brand in merry hill Dudley branch was... もっと見る

企業が回答しました

5つ星のうち5の評価

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a goo... もっと見る

企業が回答しました


企業情報

  1. デパート
  2. 寝具店
  3. パソコンと周辺機器の店
  4. 電子機器店
  5. 家具店
  6. ソファー専門店

当該企業による記述

With over 300 stores worldwide, Harvey Norman is a leading retailer of Home Appliances, Technology, Furniture and Beds. Our brand message is simple: ‘A great place to shop’. We’re dedicated to offering the best range of products at the best price, providing best-in-class service and most of all, prioritising our customers’ needs. At Harvey Norman, we believe value is key, but you should never have to compromise on quality and style, which is why we offer a wide range of products to suit all budgets and lifestyles. Over the past 21 years, Harvey Norman has expanded its worldwide presence with stores in Malaysia, Singapore, Slovenia, New Zealand, Republic of Ireland, Northern Ireland and most recently expanded its footprint to the United Kingdom. In October 2024, the company launched its flagship UK store at the Merry Hill Shopping Centre in the West Midlands, marking its first venture into the English market.


連絡先

  • Unit A1 - Lower Mall, Merry Hill Shopping Centre, DY5 1QX, Brierley Hill, Dudley, 英国

  • 0121 630 1590

4.6

優良

TrustScore 5段階評価の4.5

948件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(948)

過去12か月のレビュー数: 965

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent customer service

We were served by Gary and Melissa really helpful and knowledgeable it was my first purchase of a smart phone. I was talked through the various options and even put my simm into a display phone to show how easy it was. My wife also purchased a new smart watch again nothing was too much trouble and no sales pressure. Most pleasant experience.

2026年6月4日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi there,

We're delighted to hear you had such a pleasant experience with your smartphone and smartwatch purchases. We appreciate your kind words about our team's helpfulness and knowledge. Thank you for sharing your positive feedback!

Kind Regards,
Conor

5つ星のうち5の評価

Hi there went in to the Harvey Narman…

Hi there went in to the Harvey Narman store in merry hill we were greeted by Gary from tech and under no pressure he gave us valuable information about the goods we we’re interested in we were at ease with him a Excellent sales man nice guy cheers Gary. Then we went to Mathew to set up the goods we purchased a very bright young and very good at his job he was polite with customers and able to answer Al questions thanks Mathew

2026年6月5日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi John,

We appreciate you sharing your positive experience. We're delighted to hear that our team provided valuable information and excellent service, making your visit enjoyable. We're glad you felt at ease and had all your questions answered.

Kind Regards,
Conor

5つ星のうち5の評価

Gary was great at merry hill

Gary was great at merry hill, helped my sister with a phone a few months ago and served me today.

2026年6月4日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Aman,

We are so pleased to hear about your positive experiences with our team member. Thank you for sharing!

Kind Regards,
Kevin

5つ星のうち5の評価

Mario at the Merry Hill store was…

Mario at the Merry Hill store was brilliant - friendly, professional and knowledgeable and made the process of purchasing my camera all that more special!

2026年5月28日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Francesca,

We're so glad to hear our team provided such a positive and special experience for your camera purchase. Thank you for sharing!

Kind Regards,
Kevin

5つ星のうち5の評価

Very helpful staff specially Jayden he…

Very helpful staff specially Jayden he gave us all information which we need 👍🏻😇😇

2026年5月30日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Prabhjot,

We're so glad our team provided you with all the information you needed. We appreciate your kind words!

Kind Regards,
Kevin

5つ星のうち5の評価

Kenny and Amy were very very helpful

Kenny and Amy were very very helpful. Kenny spent a lot of time ensuring we could get the siemens products we wanted and gave us competitive pricing. All the staff we encountered were really lovely and helpful.

2026年5月29日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Peter,

We're so happy to hear our team provided such helpful service and competitive pricing. We appreciate your wonderful feedback!

Kind Regards,
Kevin

5つ星のうち5の評価

First class attention with competitive

First class attention with competitive, knowledgeable assistance. Assistants Jayden and Sufail are a credit to Harvey Normans training and customer service ethos. Delivered product as arranged, with careful handling of placement with the home. Having previously dealt with the company when living in Ireland it is fantastic to avail of Harvey Norman's presence in the UK.

2026年5月21日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi there,

We are so pleased to hear about your excellent experience and the first-class attention you received. It's wonderful to know our team's assistance and careful delivery met your expectations. We appreciate your kind words.

Kind Regards,
Conor

5つ星のうち5の評価

I was in Harvey Store

I was in Harvey Store, Merry Hill, looking for computer services and I found Mr Matthew, who was a reliable, very nice and helpful employee. Thank you very much for help and solving my problem quickly. Henry

2026年5月26日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Henry,

We're so glad to hear about your positive experience at our store. We appreciate you sharing your kind words about our team member's helpfulness. Thank you for your feedback!

Kind Regards,
Conor

5つ星のうち1の評価

Very bad experience with Norman…

Very bad experience with Harvey Norman online store. I ordered a fridge that was shown as in stock, with delivery promised within 5–7 working days. However, after 22 days there was still no delivery and no proper update.

The service was very poor. Every time I had to chase them myself — no one ever contacted me or followed up after the order. When I finally spoke to the manager, he said they still could not give any delivery date because he was “not sure,” maybe sometime in June.

After wasting so much time waiting with no clear communication, I cancelled my order. Very disappointing experience and I would never recommend this store to anyone.

2026年5月26日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Mohammad,

We are truly sorry to hear about the significant delay and lack of communication regarding your fridge order. We understand your frustration with the unfulfilled delivery and the need to constantly chase updates. We are reviewing our online order and communication processes to prevent similar experiences. Please email the details to our customer support team at customer@support.harveynorman.co.uk

Kind Regards,
Kevin

5つ星のうち4の評価

Staff Muhammad was very good gave me a…

Staff Muhammad was very good gave me a good price, and was very helpful all the way.

2026年5月26日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Evangeline,

We are glad you had a positive experience. We appreciate your kind words.

Kind Regards,
Kevin

5つ星のうち5の評価

I had my first online shopping…

I had my first online shopping experience with Harvey Norman and it was excellent. The phone customer service was very good, and Jonathan was especially helpful throughout the process.

I purchased the Bang & Olufsen Beoplay Eleven earbuds at the best price available in the market. The order arrived in just 2 working days with great packaging, and the product was delivered in excellent condition.

Definitely going to shop again. Thank you!

2026年5月20日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Hemalkumar,

We're so pleased to hear about your excellent first online shopping experience with us! It's wonderful that you found our customer service helpful and received your order quickly and in perfect condition. We appreciate your kind words and look forward to serving you again.

Kind Regards,
Kevin

5つ星のうち5の評価

First Visit

Visited the store on Monday found the staff courteous and helpful especially Mario who is a real asset and helped me choose the right mobile for my needs also Gabran sorted out the technical details! Went back to the store today and purchased a bed and also found Bradley was a great help

2026年5月18日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Ian,

We're so glad you had a positive experience in our store! It's wonderful to hear our team provided such helpful and courteous service. Thank you for your feedback.

Kind Regards,
Kevin

5つ星のうち5の評価

Nellie was extremely helpful

Nellie was extremely helpful. And knowledgeable, thank you for all your help,!! Nellie deserves a raise!!!

2026年5月18日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Emma,

We're so glad to hear our team provided such wonderful assistance. Your kind words are truly appreciated!

Kind Regards,
Conor

5つ星のうち5の評価

Nellie was so charming

Nellie was so nice and made our experience unforgettable. No one needs to bring such charm to their role but she did and it was a delight.

2026年5月18日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Chris,

We are so glad to hear our team made your experience unforgettable! We appreciate you sharing your kind words.

Kind Regards,
Conor

5つ星のうち5の評価

Great customer service from macey at…

Great customer service from macey at Brierley Hill store. Took her time to explain range of shark hoovers and demonstration provided.

2026年5月17日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi there,

We're so glad to hear you had such a positive in store experience. We appreciate your kind words!

Kind Regards,
Conor

5つ星のうち5の評価

Emily was really helpful today when me…

Emily was really helpful today when me and my mum came in to buy a new table and chair set. The experience was really easy and straightforward. Thank You

2026年5月17日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Mica,

We're so glad to hear you had such a positive and easy experience finding your new table and chair set. Thank you for sharing your kind words!

Kind Regards,
Conor

5つ星のうち5の評価

Lounge furniture…

I was looking for new furniture for my recently decorated lounge. Went into Harvey Norman and was assisted by Prescious a knowledgable salesman. Tried various chairs etc and bought a 2 seater sofa and 2 single chairs, all with reclining/massaging and lazy boy features in the colour I wanted. Being delivered tomorrow and I am well pleased. Thank you Prescious.

2026年5月17日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Diane,

We're so glad you found the perfect furniture for your lounge and had such a positive experience with our team. We appreciate your kind words. Thank you for sharing your feedback!

Kind Regards,
Conor

5つ星のうち5の評価

Buying new phone

Matthew was very helpful

2026年5月15日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Geoffrey,

We're glad to hear that our team was helpful. Thank you for your kind words!

Kind Regards,
James

5つ星のうち5の評価

Gary was very helpful.

Gary was very helpful.

2026年5月13日
自発的なレビュー
Harvey Norman United Kingdom - Flagship Store Merry Hill ロゴ

Harvey Norman United Kingdom - Flagship Store Merry Hill からの回答

Hi Beverley,

We're glad to hear our team member was very helpful. We appreciate your kind words.

Kind Regards,
James

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