Literally the worst customer service I have ever experienced in my life. I ordered around 6000 euro worth of beds and bases from Harvey Norman, even after working with the store to make sure the me... もっと見る
企業が回答しました
所在地
所在地を変更Unit 421, Blanchardstown Retail Park Blanchardstown, Blanchardstown, D15 AW70 Dublin, Dublin 15, IE
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We had a really great experience at Harvey Norman Blanchardstown, and I wanted to highlight how helpful Ayaz was during our visit. He was welcoming from the start, very patient, and took the ti... もっと見る
企業が回答しました
Easy to buy from and was looked after by a lovely you lady called Eve, she was very customer service orientated, not very often I come across this level of enthusiasm. Well done Harvey's 👏
企業が回答しました
The staff really make this place. They are so helpful going above and beyond to ensure customer satisfaction. Great selection in store of high quality furniture
企業が回答しました
企業情報
Harvey Norman Ireland - Blanchardstown について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 421, Blanchardstown Retail Park Blanchardstown, Blanchardstown, D15 AW70, Dublin, Dublin 15, アイルランド
- 01 824 7400
4.3
優良
1428件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’m so disappointed when I purchased my…
I’m so disappointed when I purchased my bed and the dinner table with chairs I requested for assistance with assembly on both items , only the bed was done and the dining table not
2026年5月28日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi Angie,
We are truly sorry the dining table assembly was missed. If you could please email customer@support.harveynorman.ie with further information and will pass it along to the relevant team to help improve our service.
Kind Regards,
Conor
Good communication
Good communication. Good customer support. There was an issue with the product but it was dealt with quickly and efficiently.
2026年5月21日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Daniel,
We are so glad we could resolve the issue quickly and efficiently for you. We appreciate your kind words about our support!
Kind Regards,
Conor
The delivery team was professional
The delivery team was professional, punctual, and handled the fridge with care. Communication was clear throughout the process, and the installation was quick and efficient. I appreciated the friendly customer service and the smooth delivery experience.”The
2026年5月28日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi there,
We're so pleased to hear about your smooth delivery experience! It's great that our team was professional, punctual, and handled your fridge with care. We appreciate your kind words about our clear communication and efficient installation. Thank you for your feedback!
Kind Regards,
Conor
Worst customer service
Literally the worst customer service I have ever experienced in my life. I ordered around 6000 euro worth of beds and bases from Harvey Norman, even after working with the store to make sure the measurements of my stairs conformed for delivery, the delivery company refuse to deliver without signing a waiver absolving them of any damage they many cause. They then proceeded to put a hole in my wall and take no responsibility for it.
I then reordered a smaller base and 10 weeks later, it was the same story, refusal to deliver unless I signed a waiver. This is not to mention initially they will try to change you a % fee of your order that they didn’t deliver to store it.
Assembled a bedside lockers extremely poorly to the point when 1 day after delivery the legs were loose and it was falling over.
Truely terrible customer service
2026年5月28日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi Alan,
We truly regret to hear about the significant difficulties you've encountered with your recent orders and deliveries, as well as the issues with the assembled furniture. We truly appreciate your feedback and will pass it along to the relevant team to help improve our service.
Kind Regards,
Conor
Great experience from website to delivery.
Website clear and easy to move around. Price of item very good and delivery speedy. Excellent experience all round. Dave
2026年5月21日
Harvey Norman Ireland - Blanchardstown からの回答
Hi there,
We're delighted to hear you found our website clear and easy to use, and that your delivery was speedy! Thank you for your positive feedback.
Kind Regards,
Conor
Everything is ok with my MacBook neo
Everything is ok with my MacBook neo. I really recommend 🫶🏻
2026年5月23日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Simone,
We're so glad to hear everything is great with your MacBook Neo! We appreciate your kind recommendation.
Kind Regards,
Conor
Harvey Norman Ireland - Blanchardstown からの回答
Hi John,
We are so glad you had a great experience with us! We appreciate your kind words.
Kind Regards,
Conor
The staff really make this place
The staff really make this place. They are so helpful going above and beyond to ensure customer satisfaction. Great selection in store of high quality furniture
2026年5月22日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Aoife,
We appreciate you sharing your positive experience! We are so glad to hear our staff are helpful and that you enjoyed our high-quality furniture selection.
Kind Regards,
Conor
They sent me a new one of the same…
They sent me a new one of the same product and didn’t charge me. They sorted out my problem really well, thanks. excelent services.
2025年6月5日
Harvey Norman Ireland - Blanchardstown からの回答
Hi there,
We're so glad we could resolve your issue and provide excellent service. Thank you for your kind feedback!
Kind Regards,
Conor
Harvey Norman Ireland - Blanchardstown からの回答
Hi Brendan,
We appreciate your feedback. We are happy our sales team was so helpful!
Kind Regards,
Kevin
Great experience purchasing online on…
Great experience purchasing online on harveynorman.ie website and collecting in the shop.
2026年5月6日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Klaus,
We're so glad you had a great experience with your online purchase and in-store collection. We appreciate your feedback!
Kind Regards,
Kevin
Harvey Norman Ireland - Blanchardstown からの回答
Hi Declan,
We appreciate your positive feedback. We are glad our team was pleasant and helpful!
Kind Regards,
Kevin
Easy to buy from and was looked after…
Easy to buy from and was looked after by a lovely you lady called Eve, she was very customer service orientated, not very often I come across this level of enthusiasm. Well done Harvey's 👏
2026年5月22日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Edward
We appreciate you sharing your positive experience. We're delighted to hear that our team provided such excellent customer service and enthusiasm. Thank you for your kind words!
Kind Regards,
Kevin
Harvey Norman Ireland - Blanchardstown からの回答
Hi Faiza,
We appreciate your positive feedback. We are glad you enjoyed our products and service.
Kind Regards,
Kevin
Absolutely unacceptable experience with…
Absolutely unacceptable experience with Harvey Norman Blanchardstown. I purchased an air fryer that was supposed to be brand new, but when I opened the box, it was obvious the product had either been used before or returned by another customer. There was almost no proper packaging inside, and the air fryer itself was dirty, with clear signs of previous cooking use.
Selling a used or dirty appliance as new is completely unprofessional and disrespectful to customers. Sadly, this is not the first bad experience I’ve had with this company, and my trust in Harvey Norman is gone. Quality control and customer service are clearly not a priority here.
I would strongly advise people to carefully check products before leaving the store.
2026年5月25日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi Elona,
Thank you for sharing your experience with us. We are concerned to learn about the condition of the air fryer you received. We are taking your feedback seriously and are reviewing our quality control procedures to prevent similar issues. Please email the details to our customer support team so we can look into this further with the relevant team. customer@support.harveynorman.ie
Kind Regards,
Kevin
Lad we're on time
Lad we're on time, so quick putting the sofa together. Also very professional and chattie.
2026年5月23日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi Andrew,
We're so glad our team was on time, efficient, and professional. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Purchased Google Pixel 9a on sale for…
Purchased Google Pixel 9a on sale for reasonable price. Very good service, quick delivery
2026年5月19日
Harvey Norman Ireland - Blanchardstown からの回答
Hi Alex,
We're so glad you had a great experience with your Google Pixel 9a purchase and our quick delivery!
Kind Regards,
Kevin
The delivery men were punctual
The delivery men were punctual, efficient and respectful
2026年5月22日
自発的なレビュー
Harvey Norman Ireland - Blanchardstown からの回答
Hi Deirdre,
We're delighted our delivery team was punctual, efficient, and respectful. We appreciate your feedback!
Kind Regards,
Kevin
Harvey Norman Ireland - Blanchardstown からの回答
Hi Jane,
We are so glad to hear our delivery service was excellent and on time. Thank you for your feedback!
Kind Regards,
James
Harvey Norman Ireland - Blanchardstown からの回答
Hi Terence,
We are so happy you are delighted with the TV stand's quality and look. We appreciate your feedback.
Kind Regards,
James
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