Went into Harvey Norman this morning to get new laptop for school. As a special education teacher I need something quick but also reliable. Was also looking for something under €1k with touch screen f... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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We were browsing in the computer section & were gently asked by ANIL if we had any questions. He was quiet, knowledgeable, really helpful & not at all "pushy" ( which can be difficult to deal with... もっと見る
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Five stars for Anil! I had a fantastic experience buying my new laptop at Harvey Norman. Anil was incredibly professional, knowledgeable, and helped me find exactly what I needed without any high-pres... もっと見る
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Girls bought a sofa in October of Harvey Norman and It collapses they sent a engineer out whom said it wasnt a manufacturing fault . And said the issue was they way we sat on it . I will attach pictu... もっと見る
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企業情報
Harvey Norman Ireland - Carrickmines について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 230, The Park Carrickmines, Carrickmines, D18 FH48, Dublin, Dublin 18, アイルランド
- 01 2996900
4.5
優良
1098件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Allowed nominated day delivery
Allowed nominated day delivery.
Delivery driver on time on the day.
Helpful staff in store.
Great, stress free experience.
Would definitely recommend.
2026年7月10日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Niamh,
We're so pleased to hear that your delivery was on time and that our in-store staff were helpful. It's wonderful to know you had a great, stress-free experience!
Kind Regards,
Kevin
Product I had ordered for Click and…
Product I had ordered for Click and Collect was packed and ready. It was also 25% cheaper than the same product in other stores. Staff member was also very helpful and courteous.
2026年7月2日
Harvey Norman Ireland - Carrickmines からの回答
Hi Robert,
We're delighted to hear your Click and Collect order was ready and that you found our pricing competitive. It's also wonderful to know our staff provided helpful and courteous service. Thank you for your positive feedback!
Kind Regards,
Kevin
Failure
Three sofas later, and they still couldn't get our order right. We placed the order in December 2025, and by July it still hadn't been delivered correctly or in a condition that should have been acceptable for sale.
The first two sofas arrived in the wrong colour. The third arrived with blue pen marks and stains, despite us being told it was brand new.
I would avoid Harvey Norman based on our experience. We purchased from the Carrickmines store and won't be buying from them again. Although we eventually received a refund, we had to chase it ourselves every step of the way. Overall, the level of customer service and quality control was extremely disappointing.
2026年7月4日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Aaron,
We are truly sorry to hear about the extremely disappointing experience you had with your sofa order. We understand your frustration with the repeated issues regarding incorrect colours and the condition of the third sofa, especially after waiting for so long. We also regret that you had to chase the refund yourself. Your feedback on our customer service and quality control is very concerning, and we appreciate you bringing these matters to our attention. If we can assist you further, please email the details to our customer support team at customer@support.harveynorman.ie
Kind Regards,
Kevin
Ordered online
Ordered online, it was seamless and the product arrived expendiously and exactly as described
2026年6月29日
Harvey Norman Ireland - Carrickmines からの回答
Hi Barry,
We're so happy to hear that your online ordering was seamless and that your product arrived quickly and exactly as described!
Kind Regards,
Kevin
Advice in store very helpful.
Advice in store very helpful.
Delivery of order excellent - arrived on schedule at promised time . All staff courteous & efficient
2026年7月6日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Allan,
We appreciate your feedback. We're so pleased to hear that you found the advice in-store helpful and that your delivery arrived on schedule with courteous and efficient staff.
Kind Regards,
Kevin
Waiting on a click n collect order…
Waiting on a click n collect order since 4 days! Everytime i ring to check on whats the delay, nobody has any clue! Like 4 days for a click n collect order!!!! This is a joke! Never again!
2026年7月3日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi there,
We sincerely apologize for the significant delay with your click and collect order and the frustration this has caused. It's unacceptable that you haven't received clear information, and we understand your disappointment. We are truly sorry for this experience. .Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.
Kind Regards,
Victoria
new TV stand
We are all.pleased with the appearance of our new TV stand.
We paid a discounted price.
The tv stand blends very well with our other furniture.
2026年6月30日
Harvey Norman Ireland - Carrickmines からの回答
Hi Paul,
We're so pleased to hear that you're happy with the appearance of your new TV stand and that it blends in so well with your existing furniture. We appreciate you sharing your positive experience!
Kind Regards,
Kevin
Terrible delivery and after-sales…
Terrible delivery and after-sales experience from start to finish.
One of the delivery drivers was extremely condescending and made completely inappropriate remarks, even questioning what I do in this country and claiming that “a certain community is robbing this country.” This was both unprofessional and offensive.
The delivery team also refused to unpack the boxed sofa unless I first signed a waiver accepting full responsibility for any damage during delivery. After I spoke with the sales manager, the delivery crew admitted they could not safely lift the sofa because they were short-handed. They took photos of the access route and agreed to return on another day.
To make delivery easier, I agreed to change my order from a 3-seater to a smaller 2-seater. However, I found that the delivery requirements seemed to vary depending on which driver arrived, making the process inconsistent and frustrating.
When the sofa was finally delivered, it appeared to be either a returned item or a display model rather than a brand-new product. It was poorly wrapped in loose, torn plastic, with some parts completely uncovered. The installation was also incomplete, leaving the power recliner controls inaccessible. I had to wait several days and arrange additional help to reinstall the sofa correctly so I could actually use it. No instruction manual or user guide was provided.
The after-sales team said they would investigate whether the sofa had previously been returned or used as a display model, but they never followed up with a clear answer. Instead, they asked me to provide proof that it was a display model, despite my concerns being based on the condition in which it was delivered.
Overall, the showroom creates an excellent first impression, but my experience after purchase was a major disappointment. Poor communication, inconsistent delivery standards, unacceptable customer service, and questionable product condition made what should have been an exciting purchase a very frustrating experience.
2026年6月20日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi there,
We are truly sorry to hear about your disappointing experience, from the initial delivery attempt to the condition of your sofa and the subsequent after-sales interactions. The behavior described from one of our delivery drivers is completely unacceptable and does not reflect our values. We are also concerned to learn about the inconsistencies in our delivery process, the condition of the delivered item, and the lack of proper installation and documentation. We understand your frustration regarding the follow-up from our after-sales team. If possible could you please email customer@support.haveynorman.ie with all of your details for further assistance
Kind Regards,
Conor
Harvey Norman Ireland - Carrickmines からの回答
Hi Aidan,
We sincerely apologize that essential components were missing, causing an inconvenience. We are actively working to prevent this from happening again.
Kind Regards,
Conor
The three gentlemen who delivered and…
The three gentlemen who delivered and assembled the furniture were excellent. Always a pleasure dealing with Harvey Norman and their partners. Thanks.
2026年7月4日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi there,
We appreciate your feedback. We're happy to hear that our delivery and assembly team was excellent and that you always have a pleasant experience with us. Thank you!
Kind Regards,
Victoria
Wonderful service
Wonderful service! Prompt and efficient, kept updated with delivery time. Very helpful, cheerful delivery guys had to heave the washing machine over a wall as a skip was blocking the trolley and did it with a smile! Big thank you 😊
2026年7月3日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Sheila Whelan,
We're delighted to hear you received wonderful service, with prompt and efficient updates on your delivery. It's fantastic that our delivery team was helpful and cheerful, even when faced with a challenge.
Kind Regards,
Victoria
Delivery made with many faults.
2026年7月3日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Mabishar Ur Rehman,
We are truly sorry to hear about the issues with your delivery. We are committed to improving our service.To assist you further, please contact our customer support team. customer@support.haveynorman.ie with your order and contact details, Thank you
Kind Regards,
Victoria
Delivery service was really good
Delivery service was really good. They were very nice people
2026年7月1日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Aishwarya,
We are so happy to hear that your delivery experience was good and that our team members were very nice. We appreciate your kind words!
Kind Regards,
Victoria
Harvey norman was a easy fast and…
Harvey norman was a easy fast and secure purchase.
The delivery company however left my food mixer on my gate pillar and thankfully a neighbour saw it and took it in before it was robbed.
2026年6月24日
Harvey Norman Ireland - Carrickmines からの回答
Hi Emer Doherty,
We're pleased to hear your purchase was easy, fast, and secure. However, we're very concerned to learn about the delivery issue and appreciate you bringing it to our attention.
Kind Regards,
Victoria
The men were very pleasant and…
The men were very pleasant and delivered my mattress on time.
2026年7月1日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Juliet,
We're so pleased to hear our team was pleasant and delivered your mattress on time. We appreciate your feedback!
Kind Regards,
Kevin
Harvey Norman Ireland - Carrickmines からの回答
Hi Richard,
We appreciate you sharing your experience. We are so happy to hear that you had an excellent experience and found our sales staff to be very helpful!
Kind Regards,
Kevin
Excellent
Excellent. The guys rang ahead to let me know a more accurate time. Gents, very accommodating!
2026年7月1日
自発的なレビュー
Harvey Norman Ireland - Carrickmines からの回答
Hi Dee,
We appreciate your feedback! We're so happy to hear that our team provided excellent service and kept you informed with an accurate delivery time.
Kind Regards,
Kevin
Bought these well made window security…
Bought these well made window security bars for kitchen window so i can leave window open when i am not there to let air in and to keep Damo from Darndale out
2026年6月24日
Harvey Norman Ireland - Carrickmines からの回答
HI Derek,
We're so glad to hear our window security bars provide you with peace of mind, allowing you to enjoy fresh air while keeping your home secure. We appreciate your positive feedback!
Kind Regards,
Kevin
Harvey Norman Ireland - Carrickmines からの回答
Hi Arlene,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon!
Many thanks,
Katie.
Gayle F in the small appliances section…
Gayle F in the small appliances section in Carrickmines was FABULOUS. Thank you Gayle - you are a credit to the company.
2026年6月24日
Harvey Norman Ireland - Carrickmines からの回答
Hi Fiona,
We appreciate your wonderful feedback. We are so happy to hear that our team member provided such fabulous service and was a credit to the company. Thank you!
Many thanks,
Katie.
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