Today we had a pleasant experience with Abu in the Kinsale road store. Abu was very knowledgeable with the equipment and was very patient with us and we couldn’t have asked for better help.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I went in for a printer and Abu was so very helpful, informative and friendly. I was greeted with a smile and was in and out in a few minutes. I'd definitely recommend. Its so refreshing to receive fr... もっと見る
企業が回答しました
Jonathan was most helpful in the Kinsale road store, couldn't have asked for better service. Alex and Ian did a super job with the installation of my new Miele induction hob, in and out in no time,... もっと見る
企業が回答しました
Within 30 minutes of getting the notification that my oven was out for delivery. It had been delivered installed and the old one taken away. I was very impressed with how efficiently the guys did it.... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Cork について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Kinsale Road, Ballycureen, Cork, T12 CX96, Cork, Cork, アイルランド
- 021 4250900
4.2
ほぼ満足
605件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Abjectly awful
Abjectly awful. From the moment we stepped in to the shop on Kinsale Road in Cork we were treated very poorly. The sales manners of all staff is abhorrent. They do not care. Six staff were standing in a circle hopping balloons off each others heads while blaring ‘Forgiven, Not Forgetten’ by the Corrs and when we wished to make an exchange we waited before being told no - no explanation offered and at that point, who would want to wait to find one. This is why Amazon is successful and you will be with the Liquidators soon. Piss poor
2026年6月21日
自発的なレビュー
Harvey Norman Ireland - Cork からの回答
Hi Barry Neville,
We are concerned to hear about your recent visit and the issues you encountered with our staff and your exchange. We are reviewing this internally to ensure better service.To provide more assistance and investigate, if possible could you send your details and any other relevant information to customer@support.harveynorman.ie
Kind Regards,
Victoria
Harvey Norman Ireland - Cork からの回答
Hi Mary,
We are happy you enjoyed your online preorder and our in-store service. We appreciate your feedback.
Kind Regards,
Kevin
Harvey Norman Ireland - Cork からの回答
Hi James,
We appreciate your feedback. We are glad you received good service.
Kind Regards,
Kevin
I bought in store for delivery a month…
I bought in store for delivery a month ago but when it's time delivery, they said it is out of stock.
2026年6月16日
自発的なレビュー
Harvey Norman Ireland - Cork からの回答
Hi Vincent Mina,
We are sorry to hear about the delivery issue. We are looking into this matter to prevent future occurrences.Could you please provide all of your contact and order details to customer@support.harveynorman.ie and we can provide further assistance for you
Kind Regards,
Victoria
DELIVERY DATE SCAM
We ordered and paid washing machine and dryer weeks ago in preparation for our new house. Once we had the key we confirmed the date of delivery. One day before, they called us that our order is out of stock. Very frustrated. So what’s the point on ordering ahead of time? They should have said that when we ordered. They asked us to change our order and we changed it right away and paid for it. Day of delivery, NOOOOOOO ITEMS DELIVERED!!! VERY DISAPPOINTED.
2026年6月16日
自発的なレビュー
Harvey Norman Ireland - Cork からの回答
Hi Lilian Lou Mina,
We are truly sorry to hear about the significant frustration and disappointment you experienced with your recent order and delivery. We understand how upsetting it is when plans for your new home are disrupted. We are looking into this to prevent similar situations.If possible would you be able to provide your contact details and invoice number to customer@support.harveynorman.ie and we can provide further assistance for you
Kind Regards,
Victoria
The member of staff at click and…
The member of staff at click and collect wouldn't deal with me and was quiet rude, after booking for C&C I had to go to another counter to re order my item, senseless.
2026年6月10日
Harvey Norman Ireland - Cork からの回答
Hi Paul,
We are truly sorry to hear about your frustrating experience with our click and collect service. We are addressing this internally. If we can assist you further please contact our customer support team.
Kind Regards,
Kevin
Very good and the deliver Lads were…
Very good and the deliver Lads were sound . Nice to see local Cork lads delivering too
2026年6月6日
Harvey Norman Ireland - Cork からの回答
Hi Paul,
We appreciate your feedback! We're glad to hear our delivery team was excellent and you enjoyed their service.
Kind Regards,
Kevin
From my first contact through phone to delivery …
From my first contact through phone to delivery . The agent on phone was very accommodating and helpful.
Buying online was easy .
2026年6月4日
Harvey Norman Ireland - Cork からの回答
Hi Eddie,
We're so glad to hear our agent was accommodating and helpful, and that your online buying experience was easy. Thank you for your feedback!
Kind Regards,
Kevin
I ordered a bed online. No bed on collection
I ordered a bed online. Got a call that evening saying bed ready for collection. I asked if it could be collected at Kinsale roundabout rather than little island which i was told no bother it would be there. I went to.cork esoecially on Monday to collect and the bed wasnt there. The manager i dealt with couldnt have cared less. Told me it would be Wed or Thurs which was no good fir me as I wss away on holidays. I asked could they deliver it on Wed as it wss needed for family member at home. Was told no ,there was no delivers my way . So i cancelled my order and he just went along with it,hardly an apology or an attempt to rectify Harvey Normans mistake. Awful poor service. I really could not trust to buy furnirure there again. I felt as a customer i was irelevant and not valued. So why would i give ye my hard earned cash.
2026年6月6日
Harvey Norman Ireland - Cork からの回答
Hi Caroline,
We are truly sorry to hear about the difficulties you experienced with your bed collection and the subsequent cancellation. We acknowledge your frustration regarding the miscommunication and the lack of resolution. We are reviewing this matter internally to prevent similar situations and improve our service.
Kind Regards,
Kevin
Very Pleased
Very Pleased, could do with little more instructions, took time to figure it all out, But got there. Recieved everything in package. Plenty rivets, good shovel, must buy handle. Going to buy again for log storage.
2026年6月3日
Harvey Norman Ireland - Cork からの回答
Hi John Paul,
We're so glad you're pleased with your purchase! We appreciate your feedback regarding the instructions and are happy you found everything in the package. We look forward to your next order!
Kind Regards,
Kevin
Harvey Norman Ireland - Cork からの回答
Hi Ger,
We appreciate your feedback on our price and delivery.
Kind Regards,
Kevin
Harvey Norman Ireland - Cork からの回答
Hi Jjohn,
We appreciate your kind words about our service, price, and rapid delivery! We are so glad you had a great experience.
Kind Regards,
Kevin
Really easy to order online
Really easy to order online. Great service in store on collection
2026年6月4日
Harvey Norman Ireland - Cork からの回答
Hi Aaron,
We're so glad ordering online was easy and you received great service in-store. We appreciate your feedback.
Kind Regards,
Kevin
Excellent delivery and installation service
The delivery and installation service was excellent. The delivery arrived on time according to the notified schedule. The installation of the plumbing did not go totally to plan due to a missing component in the plumbing but the engineer returned to complete the installation when the component had been purchased. An excellent service was provided voluntarily.
2026年6月5日
自発的なレビュー
Harvey Norman Ireland - Cork からの回答
Hi John,
We're so glad to hear you had an excellent experience with our delivery and installation service. We appreciate you highlighting the team's dedication to completing the job. Thank you for your positive feedback!
Kind Regards,
Conor
I called your store in Cork with a…
I called your store in Cork with a query about an appliance and Spoke with Lorraine, she was so helpful and polite,I bought the Appliance the next day.
2026年6月1日
Harvey Norman Ireland - Cork からの回答
Hi Martina,
We're so happy to hear about your positive experience with our team in Cork! We appreciate you sharing this wonderful feedback.
Kind Regards,
Kevin
Premium support and service
The service couldn’t be better, pro-active contact for back ordered item, responded to all my additional requests and questions + worked around my availability for delivery, driver was great too, strong recommend, only thing that could be improved would be the addition of a WEEE collection option on the order page
2026年5月29日
Harvey Norman Ireland - Cork からの回答
Hi Mischa,
We truly appreciate your wonderful feedback! We are so glad to hear about your positive experience with our service and delivery. We are also actively looking into adding a WEEE collection option to our order page. Thank you for your valuable suggestion.
Kind Regards,
Kevin
Harvey Norman Ireland - Cork からの回答
Hi George,
We appreciate your feedback. We are glad you had a good experience!
Kind Regards,
Kevin
Harvey Norman Ireland - Cork からの回答
Hi there,
We are glad we had what you needed. Thank you for your kind words!
Kind Regards,
Conor
Quick and easy
2026年5月28日
Harvey Norman Ireland - Cork からの回答
HI Jennifer,
Thank you for taking the time to leave this review. We are delighted to hear about your experience with our service.
Kind Regards,
Kevin
Excellent delivery/installation services
Everything went as described to me at the store: a few days before delivery, I got a text confirming the date of the delivery. On the day of delivery I got a phone call informing me the window for delivery. The installation technician then was above and beyond. He did an excellent job with the integrated dishwasher installation. He also took the packagings. Overall great delivery service.
2026年5月27日
自発的なレビュー
Harvey Norman Ireland - Cork からの回答
Hi there,
We are so pleased to hear that your delivery experience, from the confirmation texts to the installation, went so smoothly. We truly appreciate your kind words about our technician's excellent work. Thank you for sharing your positive feedback!
Kind Regards,
Conor
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