I asked the guys opinion regarding a 350 euro tablet and he started talking to me about a 700 euro tablet.. I told him I didn't ask his opinion about that unit.. so I got the 350 tablet. Then while I... もっと見る
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所在地
所在地を変更Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC Knocknacarra, Galway, IE
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レビュアーのコメントを見てみましょう
Kyle in Harvey Norman inGateway Shopping Centre Knocknacarra,Galway,gave me the best customer service experience ever..he was friendly,knowledgeable and extremely helpful..every store should have a... もっと見る
企業が回答しました
we went in to buy a laptop, we had no idea which is best for value and Joel was amazing to help us out, thank u so much Joel because of u we didnt have to go anywhere else, we have our laptop and we r... もっと見る
企業が回答しました
Teddy , a delightful and articulate sales adviser Best experience for an uneducated person in watches One to watch ... no pun intended PC
企業が回答しました
企業情報
Harvey Norman Ireland - Galway について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 12, Galway Retail Park, Bothar Stiofain, Knocknacarra, H91 A6NC, Knocknacarra, Galway, アイルランド
- 091 332000
4.3
優良
732件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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we went in to buy a laptop
we went in to buy a laptop, we had no idea which is best for value and Joel was amazing to help us out, thank u so much Joel because of u we didnt have to go anywhere else, we have our laptop and we r very happy with it!
2026年8月7日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Egidijus,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they were able to help you find the perfect laptop and that you are very happy with your purchase. We appreciate you sharing your feedback!
Kind Regards,
Kevin
Teddy
Teddy , a delightful and articulate sales adviser
Best experience for an uneducated person in watches
One to watch ... no pun intended
PC
2026年8月7日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Peter,
We are delighted to hear that you had such a positive experience with one of our sales advisers! It's wonderful to know that they made your watch-buying journey enjoyable and informative. Thank you for your kind words!
Kind Regards,
Kevin
Kyle in Harvey Norman inGateway…
Kyle in Harvey Norman inGateway Shopping Centre Knocknacarra,Galway,gave me the best customer service experience ever..he was friendly,knowledgeable and extremely helpful..every store should have a Kyle..
2026年8月7日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi John,
We are so happy to hear about your excellent experience with our team member! It's wonderful to know that our colleague provided such friendly, knowledgeable, and helpful service. We truly appreciate you sharing your positive feedback with us.
Many thanks,
Katie.
I asked the guys opinion regarding a…
I asked the guys opinion regarding a 350 euro tablet and he started talking to me about a 700 euro tablet.. I told him I didn't ask his opinion about that unit.. so I got the 350 tablet. Then while I was there I asked him about a 100 euro dashcam and he ignored the query and started talking about a 250 dashcam, once again I told him I didn't asked about that unit and just got the one I asked him about.. then I went to a different guy and asked about a photo printer for large photos and he brought me over to this silly pocket printer that prints tiny Polaroid prints. Can they not just advise on the product the customer enquired about and not ignore by trying to sell items double the price.. no respect for the customer..
2025年10月7日
Harvey Norman Ireland - Galway からの回答
Hi Keith,
We appreciate you taking the time to share your recent experience with us. We are concerned to learn that our team members did not focus on your specific product inquiries and instead tried to suggest higher-priced alternatives or unrelated items. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. We are reviewing our training protocols to ensure our team actively listens to customer needs and provides relevant advice on the products they are interested in. Your feedback is invaluable as we work to improve our customer interactions.
Many thanks,
Katie.
Harvey Norman Ireland - Galway からの回答
Hi Wayne,
We are so glad to hear about your positive experience with our team in Galway. We appreciate your kind words!
Kind Regards,
Kevin
Harvey Norman Ireland - Galway からの回答
Hi Karen,
We are so glad to hear that you had an excellent experience with us! We truly appreciate your positive feedback.
Kind Regards,
Kevin
Harvey Norman Ireland - Galway からの回答
Hi Michael,
Thank you so much for taking the time to leave this review. We appreciate your feedback and hope to see you in-store again soon.
Kind Regards,
Victoria
The driver who delivered our couch was…
The driver who delivered our couch was incredibly helpful, friendly, and professional. He went above and beyond to make sure everything was delivered smoothly and was a pleasure to deal with. Excellent service—thank you!
2026年7月28日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Una,
We're so pleased to hear about your excellent delivery experience! It's wonderful that our driver was helpful, friendly, and professional, ensuring everything was delivered smoothly. We appreciate your kind feedback!
Kind Regards,
Kevin
Joel was very friendly & knowledgeable
Joel was very friendly & knowledgeable. Was very patient when explaining each product and gave his opinions when asked. I was very happy to do business with Joel today.
2026年7月28日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi there,
We appreciate you sharing your positive experience! We are delighted to hear that our team member was friendly, knowledgeable, and patient when explaining products. It's wonderful that you were happy with the service.
Kind Regards,
Kevin
Harvey Norman Galway bad
Harvey Norman, Galway.
Came to collect my product that had been preordered for me as I got a message to say my product had arrived in. 'Kyle' said they'd hold it aside for me as I had already paid for it in full. ....but when I got into the store a couple of weeks later they had sold my product to someone else. This guy has told me countless lies about products in his department and he also has a very bad attitude.
A previous experience with Harvey Norman Galway a couple of years ago in another department and with someone else....I bought and paid for two expensive ovens and the lady there said they'd keep them in their stores for me with my name on them as my house was near the final stage of building. A short time later my kitchen company told me that they were ready for my ovens. Went to Harvey Norman to tell them I was ready for receipt of my paid for in full ovens but found out that they had sold them to someone else. Caused me absolutely awful hassle with my kitchen company, electrician, etc.
This seems to be a pattern with Harvey Norman Galway which is not acceptable.
Bought furniture from the furniture department upstairs and had no issue there. The ladies in that department were professional and friendly.
But my current issue is with this 'Kyle' person. Why does he lie to customers. I've actually heard him lie to other potential customers too. I had to tell those people afterwards that what he told them was a lie.
Why do Harvey Norman Galway sell products to other customers when they have already been sold to someone else!!!!
2026年7月27日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Orla,
We sincerely apologize for the incredibly frustrating experiences you've had with our Galway store, particularly regarding pre-ordered items being sold to other customers. This is certainly not the standard of service we aim to provide, and we understand your disappointment and the significant hassle it caused. We are very concerned to hear about the issues with staff conduct and the repeated problems with product availability after purchase. We appreciate you bringing these serious concerns to our attention. Please email the details of this purchase to our customer support team, as they will be able to look into this further for you at customer@support.harveynorman.ie
Kind Regards,
Kevin
Charlie and his work colleague were…
Charlie and his work colleague were very helpful, friendly and careful to deliver my mattress. They called early with a specific time and arrived within that hour. Really nice guys
2026年7月25日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Una,
We appreciate your wonderful feedback. We're delighted to hear that our delivery team was helpful, friendly, and careful with your mattress delivery. It's great to know they communicated well and arrived on time.
Kind Regards,
Victoria
Harvey Norman Ireland - Galway からの回答
Hi Aoife,
We are so glad to hear that your delivery and assembly were completed so quickly! We appreciate your positive feedback.
Kind Regards,
Victoria
Harvey Norman Ireland - Galway からの回答
Hi Bridie,
We're so glad to hear about your positive experience with our service. We appreciate your kind words!
Many thanks,
Katie.
Raviraj,..excellent service
Raviraj,..excellent service, very competent, highly recommended
Ten out of ten
2026年7月22日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Herman,
We are so pleased to hear that you received such excellent and competent service. Your high recommendation means a lot to us!
Kind Regards,
Victoria
Kyle was extremely helpful
Kyle was extremely helpful, very knowledgable and polite. Excellent Customer Service.
2026年7月21日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Tom,
We are so pleased to hear that our team member was extremely helpful, very knowledgeable, and polite. We appreciate you sharing your positive experience with us!
Many thanks,
Katie.
Exceptionalcustomer service
Excellent customer service. The product I ordered was temporarily out of stock. I received an automated message advising that there would be approximately a 5 day delay. Shortly afterwards I picked up personalised voice message from Tamara at my local Knocknacarra store advising that she succeeded in sourcing my desired product from another store and would update me when it was available for collection which she subsequently did. Exceptional service and customer centric attitude which should be applauded and rewarded
Brendan
2026年7月16日
Harvey Norman Ireland - Galway からの回答
Hi Brendan,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team went above and beyond to ensure you received your product promptly. We truly appreciate you sharing your feedback.
Many thanks,
Katie.
I was unsure which duvet to choose
I was unsure which duvet to choose, but Michelle came over and offered to help without me even having to ask. She gave me excellent advice and was incredibly kind, attentive, and helpful throughout. The service couldn’t have been better.
2026年7月15日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Elías,
We are so pleased to hear about your excellent experience and the outstanding assistance you received. It's wonderful to know that our team member was incredibly kind, attentive, and helpful, providing excellent advice. We truly appreciate your kind words.
Many thanks,
Katie.
Stress free :)
We had a great experience. Completely stress free. Big thanks is to Ryan who was absolutely lovely to deal with!
2026年7月9日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Michelle,
We're so pleased to hear you had a completely stress-free and great experience. We appreciate your kind words about our team member!
Kind Regards,
Conor
Kyle was very helpful
Kyle was very helpful when I had a problem with a Dyson Fan as the button was stuck! He fixed and I left a happy customer. Thanks
2026年7月10日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Aine,
We are so pleased to hear that our team was able to assist you with your fan issue. It's wonderful to know that you left as a happy customer! Thank you for sharing your positive experience.
Kind Regards,
Kevin
Data recovery for my macbook
I took data recovery for my macbook air 2015 model as my device was stuck in os mode and was not able to get into my mac but Raviraj help me to get the data from a non working device happy to have my data back.
2026年7月8日
自発的なレビュー
Harvey Norman Ireland - Galway からの回答
Hi Japneet Kaur,
We are so happy to hear that our team member was able to recover your data from your MacBook Air. It's always a relief to get important information back, and we're glad we could help!
Kind Regards,
Victoria
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