Had an iPad issue. Very helpful young Ukrainian man (Hliem?) was very good, explained options, clear about cost, and didn’t give guarantees about possibility of a fix. I ended up both getting it fix... もっと見る
企業が回答しました
所在地
所在地を変更Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88 Dublin, Dublin 14, IE
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Im impressed with poor service and lies your staffs said to me.In my online purchase details its only asking me to provide receipt to show for the proof.But upon arrival when I'm doing my morning cycl... もっと見る
企業が回答しました
Delivery and assembly We had a great experience from start to finish. A special thank you to Brendan and Utmaiziv, who delivered and assembled our new dining table. They were professional, frie... もっと見る
企業が回答しました
They two gents who came and delivered my furniture were so nice chatting and very helpful Brian was the young lads name didn't get the other chap its there 2nd time to deliver this year you got a... もっと見る
企業が回答しました
企業情報
Harvey Norman Ireland - Rathfarnham について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Units 7A, 7B, 7C, Nutgrove Retail Park, Rathfarnham, D14 DD88, Dublin, Dublin 14, アイルランド
- 01 4916300
4.4
優良
601件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Harvey Norman Ireland - Rathfarnham からの回答
Hi Deirdre,
We are so happy to hear that you were kept updated about your order and that you received great service. Thank you for your positive feedback!
Kind Regards,
Kevin
happy with my purchase. Everything was quick, smooth, and exactly as expected. I would definitely buy from you again
I had a great experience. I’m very happy with my purchase. Everything was quick, smooth, and exactly as expected. I would definitely buy from you again
2026年6月29日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Lia,
We appreciate you sharing your positive experience. We're so happy to hear that everything was quick, smooth, and exactly as expected. We look forward to serving you again!
Kind Regards,
Kevin
Horrible online experience
Horrible online experience, couple of times call them to get the assembly service for furniture. All the time they took the details for call me back but never get back to me.
I will never order again from Harvey Norman
2026年7月1日
Harvey Norman Ireland - Rathfarnham からの回答
Hi there,
We are truly sorry to hear about your frustrating experience with our online service and the lack of follow-up regarding the assembly service. We understand your disappointment and regret that we did not meet your expectations. We are reviewing this internally to improve our processes.
Kind Regards,
Victoria
Not a great delivery service at all…
Not a great delivery service at all they brought up the new fridge which was bigger than my old one but refused to take it as it needed 4 men to take it down a few stairs, had to ring harvey norman was told they would ring back never did so I eventually got a lovely sales assistant named sherwin who did ring me back and got onto the logistics company and after 5 days my old fridge was taken away by 2 men, would not recommend this delivery company at all
2026年6月30日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Caroline,
We regret to hear about the difficulties you experienced with the delivery and removal of your old fridge. We understand your frustration regarding the initial refusal to remove the old appliance and the subsequent delay. We appreciate you bringing this to our attention.Please contact our customer support team. customer@support.haveynorman.ie with your order and contact details and we can assist you further with this.
Kind Regards,
Victoria
Smooth collection process
2026年7月2日
Harvey Norman Ireland - Rathfarnham からの回答
Hi there,
We are delighted to hear that our staff were so helpful. Thank you very much for your kind words and for taking the time to share your experience with us.
Kind Regards,
Keviin
Easy process.
2026年6月18日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Colleen,
We appreciate your kind words!Thank you and we hope to see you again soon
Kind Regards,
Victoria
Mixed bag
Mary in the Rathfarnham shop was brilliant, extremely helpful & accommodating.
Delivery service was a mixed bag. When they arrived I was on lunch & said I'd be back in less than 10 minutes - older delivery driver wasn't happy. It took me 8 minutes to get back.I'm working too and I can't stay at home from 12-3pm without taking lunch. He was moany, unhelpful and unfriendly. His attitude would put me off buying in HN again.
In contrast, the young black kid was great -friendly, helpful and understanding. Plus he assembled the entire sofa. His customer service and attitude was first class.
2026年6月30日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Leon,
Thank you for sharing your feedback. We are delighted to hear about your positive experience with our in-store team. We are, however, very sorry to learn about the issues you encountered with one of our delivery drivers. We appreciate you bringing this to our attention and will address it internally. If we can assist you further, please do not hesitate to contact us.
Kind Regards,
Kevin
Huawei watch
I went in with my Dad to pick out a birthday present. Sabba was extremely helpful and knowledgeable about the collection of watches. He knew each one in detail which helped us make the right decision for Dad. We were not rushed and he gave us time which is everything. We are delighted with the watch we have picked out. Thank you so much Sabba for making our day!
2026年6月27日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi there,
We're so pleased to hear about your positive experience and that our team member's expertise helped you choose the perfect watch. It's wonderful that you felt unhurried and delighted with your purchase. Thank you for your feedback.
Kind Regards,
Kevin
Arrived when they said Delivery man…
Arrived when they said Delivery man very pleasant and polite Overall very good experience
2026年6月29日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Breds,
We appreciate your feedback. We are so happy to hear that your delivery arrived as expected and that our delivery team was pleasant and polite, leading to a very good experience!
Many thanks,
Katie.
Really poor experience
Really poor experience, purchased item, was charged, order confirmed, received collection email, was about to leave home to collect the item and received a phone call stating the item was not available and no more were available, no explanation as to why etc.. Extremely disappointing customer experience.
2026年6月25日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Steve,
We sincerely apologize for the frustration caused by the item's unavailability after your order was confirmed. We understand how disappointing this experience must have been, and we are reviewing our processes to prevent this from happening again.
Many thanks,
Katie.
Product delivered intact and on time…
Product delivered intact and on time precisely as ordered. I would normally collect an order in store but now quite happy to order online when time is tight!
2026年6月11日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Eamon,
We're so glad your order arrived perfectly and on time! It's wonderful to know our online service was helpful when you were short on time. Thank you for your feedback.
Kind Regards,
Victoria
My order for a microwave took a week…
My order for a microwave took a week and a half to arrive in store. Upon ordering, I knew it wouldn't be available to collect in my chosen store. Shortly after i completed my order, I receive a call from the store saying that it wasnt in stock and they would have to order it in from another store. It would take 3-5 days. I was ok with that. A week passed and I heard no more until I decided to contact Harvey Norman via website to see where my order was at. Again, shortly afterwards, I received a call from the store apologising for the delay offering to deliver to my home for free but as I wasnt always available at home and lived close to the store, I declined and I was promised it would be in store within 2-3 days. Following this call, the order was available in store as promised. Upon collection, the store kindly helped me bring my order to my car.
2026年6月13日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Sinead,
We appreciate you sharing your experience with us. We acknowledge the extended wait for your microwave and the communication delays you encountered. We are pleased our team was able to assist you with the collection once the item arrived. Your feedback helps us improve our service.
Kind Regards,
Kevin
I had an excellent experience with…
I had an excellent experience with Abhi. He was incredibly helpful and knowledgeable and is a real credit to LoveTech.
2026年6月15日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Miguel,
We are so pleased to hear you had an excellent experience with our team member. We appreciate your kind words!
Kind Regards,
Victoria
Arrived when scheduled
Arrived when scheduled, very professional, unpacked, took away the packing, even fixed a HN product id recently bought there was a problem with so very happy with the service thanks to Brendan and Tyrone
2026年6月13日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Linda Drochmann ,
We appreciate you sharing your positive experience. We are happy to hear our team arrived on time, was professional, handled the packing, and even assisted with another product.
Kind Regards,
Victoria
Harvey Norman Ireland - Rathfarnham からの回答
Hi Alan ,
We appreciate your kind words. We are glad you enjoyed your experience.
Kind Regards,
Kevin
Good communication
Good communication, arrived on time, friendly and helpful delivery men.
2026年6月11日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Mary,
We are so happy to hear our team communicated well, arrived on time, and was friendly and helpful.
Many thanks,
Katie.
The delivery was done in less than 2…
The delivery was done in less than 2 days after purchase. They provided a 2 hour delivery window, and delivered fuss free. The delivery guys even put the legs on the sofa for me, and took away all the cardboard. Great service!
2026年6月9日
自発的なレビュー
Harvey Norman Ireland - Rathfarnham からの回答
Hi Michael,
We're so pleased to hear your delivery was quick and hassle-free! It's wonderful that our team could assist with the sofa legs and remove the packaging. Thank you for your kind words!
Kind Regards,
Kevin
Fast service
Within an hour of ordering, my item was ready for collection, very fast service
2026年6月4日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Alan,
We appreciate your feedback! We're so happy to hear your item was ready for collection so quickly.
Kind Regards,
Kevin
Harvey Norman Ireland - Rathfarnham からの回答
Hi Stephen,
We are so glad you enjoyed your bed!
Kind Regards,
Kevin
The staff were exceptional
The staff were exceptional, in particular Ciaran and made every effort to ensure that my online order was fulfilled and delivered promptly. The store is clean and well maintained, with an excellent display!
2026年6月3日
Harvey Norman Ireland - Rathfarnham からの回答
Hi Isabella,
We're so pleased to hear our team provided exceptional service, ensuring your online order was fulfilled and delivered promptly. We appreciate your kind words about our clean store and excellent display. Thank you for your wonderful feedback!
Kind Regards,
Kevin
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