Harvey Norman Ireland - Swords レビュー 

1,182
TrustScore 5段階評価の4.5

4.4

Unit 5, Airside Retail Park, Swords, K67 H364 Swords, Co. Dublin, IE


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... もっと見る

企業が回答しました

5つ星のうち1の評価

Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... もっと見る

企業が回答しました

5つ星のうち5の評価

Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... もっと見る

企業が回答しました

5つ星のうち5の評価

Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... もっと見る

企業が回答しました


企業情報

  1. 家具店
  2. 寝室家具店
  3. 携帯電話販売店
  4. パソコンと周辺機器の店
  5. 日用品店
  6. 洗濯機・衣類乾燥機専門店

Harvey Norman Ireland - Swords について

当該企業による記述

Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices. We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.

Harvey Norman

当該企業による記述

Best Price Guarantee
We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
Customer Service
We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
Biggest and Best Range
We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.

連絡先

  • Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, アイルランド

  • 01 8909900

4.4

優良

TrustScore 5段階評価の4.5

1182件のレビュー

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Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.4

すべてのレビュー

(1,182)

過去12か月のレビュー数: 9,001

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent customer service

I was kept informed every step of the way about my delivery. The two lads quickly and efficiently put my chairs together and took away the packaging. They were pleasant and polite to deal with. Great customer service

2026年6月30日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Anne,

We're so pleased to hear you were kept informed about your delivery and that our team efficiently assembled your chairs and removed the packaging. We appreciate your kind words about their pleasant and polite service.

Kind Regards,
Kevin

5つ星のうち5の評価

Sales staff very friendly helpful and…

Sales staff very friendly helpful and lots of advice about different products
Delivery very quick
Delivery guys on time and efficient

2026年6月27日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Denise,

We appreciate your feedback. We're so happy to hear that our sales team was friendly and helpful, and that the delivery was quick and efficient. Thank you!

Kind Regards,
Kevin

5つ星のうち5の評価

Saji in home electronic swords

I had a fantastic experience shopping at Harvey Norman, thanks to Saji in the Home Electronics section.

On my first visit, I placed an order for all of my home appliances based on the initial advice I received. The following day, I met Saji, and he took the time to carefully review my entire order. He identified a few items that weren’t the best fit for my home and recommended better alternatives. Thanks to his knowledge and attention to detail, I ended up with appliances that were a perfect fit for my house.

When my dishwasher developed an issue and had to be returned, Saji also went above and beyond to support me. He made sure a replacement order was placed and guided me through the entire process, making everything as smooth and stress-free as possible.

Saji’s professionalism, product knowledge, and commitment to customer service were outstanding. I highly recommend asking for him if you’re shopping for home appliances at Harvey Norman. Thank you, Saji!

2026年5月27日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Talha,

We are so pleased to hear about your fantastic experience with us. It's wonderful to know that our team member provided such exceptional service, from offering tailored advice on your initial appliance order to assisting you seamlessly with a replacement. We always aim to ensure our customers find the perfect items for their homes and receive outstanding support when needed. Your kind words truly highlight the dedication and knowledge we strive to provide. Thank you for sharing your positive feedback; it means a great deal to us.

Many thanks,
Katie.

5つ星のうち3の評価

Delivery lads were fantastic

Delivery lads were fantastic, lovely guys! Unfortunately they were not given the full instructions from HN to assemble my elderly mother’s bed, so they delivered and left. This caused huge stress to my mam. Eventually HN sent someone to assemble the bed.

2026年6月27日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Linda ,

Thank you for your feedback. We are truly sorry to hear about the stress this caused your mother. We are reviewing our internal communication processes to prevent this from happening again.

Many thanks,
Katie.

5つ星のうち5の評価

Timely and efficient

Guys arrived at promised time. They were polite and very efficient.

2026年6月24日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Lesley,

We are so glad to hear our team arrived on time and were polite and efficient. Thank you for your feedback!

Kind Regards,
Kevin

5つ星のうち5の評価

What pleasure to buy off Harvey Norman

What pleasure to buy off Harvey Norman. Ben in the tv area was really really good and very informative on my selection of tv and made the process so easy for me. Loads of knowledge without blinding me by science. Thanks again team

2026年6月21日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Anthony,

We're so pleased you had such a positive experience with us! It's wonderful that our team member was informative and made your selection process easy. Thank you for your kind words!

Kind Regards,
Kevin

5つ星のうち5の評価

Delivery man called me 10 mi s before…

Delivery man called me 10 mi s before arrival to make sure I was at home.
The 2 guys were pleasant, efficient and v presentable

2026年6月22日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Ethna,

We're so glad to hear about your positive delivery experience! It's wonderful that our team was pleasant and efficient. Thank you for sharing your kind words.

Kind Regards,
Kevin

5つ星のうち5の評価

Great Service

Quick and efficient delivery. Delivery guy was very pleasant.

2026年6月15日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Chiara,

We are so pleased your delivery was quick and efficient, and our team member was pleasant. We appreciate your feedback!

Kind Regards,
Kevin

5つ星のうち5の評価

Recieved what I wanted when I wanted…

Recieved what I wanted when I wanted it. No issues or problems.

2026年6月16日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Maurice,

We're happy to hear your order arrived as expected, without issues. Thank you for your positive feedback!

Kind Regards,
Kevin

5つ星のうち5の評価

Very capable well informed staff

Very capable well informed staff. I'll definitely order online again

2026年6月19日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Ms deirdre murnane,

We're so glad you found our staff capable and well-informed! We appreciate your feedback.

Kind Regards,
Victoria

5つ星のうち5の評価

Click & collect was no hassle

Click & collect was no hassle. Ben is swords was fantastic with all the information I needed about the new TV.

2026年6月16日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Gerard,

We're glad your click & collect was easy and you received great information about your new TV. Thank you!

Kind Regards,
Victoria

5つ星のうち3の評価

Oven Delivery

The delivery was grand - they phoned beforehand to make sure someone was there, they delivered when they said they would and they took the old oven away.

2026年6月17日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Niamh O’Leary,

We are so glad to hear that our delivery service met your expectations. Thank you for sharing your positive experience with us!

Kind Regards,
Victoria

5つ星のうち5の評価

Very good services

Very good services

2026年6月14日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Shinto,

We appreciate your feedback. We are glad you received very good service.

Kind Regards,
Kevin

5つ星のうち3の評価

Click and Collect needs improvement

I placed an order online. I got notification that the order was ready for collection. I went to the store and waited in line at the counter as I had noticed a large Click and Collect sign above the counter. I also noticed that the item I was buying was on display at a nearby shelf and was actually more expensive in store than the price I paid online. When it was my turn to be served I was told that I would have to find someone on the shop floor because the staff member was a cashier. I approached a member of staff who efficiently dealt with getting me my order. I signed the invoice and asked if I needed to go back to the counter and was told no. When I went to exit the store the anti theft buzzer went off. A cashier at the counter was nearby and immediately resolved the issue and apologised. I don't usually complain but I just think the collection process needs to be improved.

2026年6月14日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Niall. Jones,

We appreciate you taking the time to share your recent click and collect experience with us. We are truly sorry to hear about the difficulties you encountered during your visit, from the confusion at the counter to the anti-theft alarm. Your feedback is incredibly valuable as we continuously work to improve our collection process. We are reviewing your comments to ensure a smoother experience for all our customers in the future.

Kind Regards,
Victoria

5つ星のうち5の評価

Great service from start to finish

Great service from start to finish. The lady we dealt with in Swords was absolutely fantastic to deal with, friendly and professional. The delivery was on time, and the two delivery men were so professional. I highly recommend dealing with Harvey Norman.

2026年5月24日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Sandra Barry,

We're so pleased to hear about your great service from start to finish. It's wonderful that our team was friendly and professional. We appreciate your kind feedback!

Kind Regards,
Victoria

5つ星のうち2の評価

The click and collect service was extremely disappointing.

The click and collect service was extremely disappointing.
I followed all the instructions provided in the email to use the delivery to my car service. However, after arriving, I waited in my car for over 20 minutes with no assistance. I received no text message, email, or phone call update.
Eventually, I had no choice but to go inside the store and collect the item myself, which completely defeats the purpose of the service.
I raised this issue with more than one staff member, yet I did not receive any explanation or even an apology.
This experience was very frustrating and far below expectations.

2026年5月28日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Rogerio,

We are truly sorry to hear about your disappointing click and collect experience. Waiting over 20 minutes without assistance or updates is certainly frustrating. We appreciate you bringing this to our attention and will investigate why our car delivery service failed to meet expectations. Your feedback helps us improve.I will raise this complaint with the store to provide you with further assistance

Kind Regards,
Victoria

5つ星のうち5の評価

Bought iphone17e for husbands 75th…

Bought iphone17e for husbands 75th birthday Jake the assistant was extremely helpful and explained everything to us as this was a very big upgrade from my husbands old iPhone. The guys who also set up the phone were also very helpful and pleasant.
Pauline Burke

2026年6月14日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Pauline Burke,

We're delighted to hear about your positive experience with our team. We're so glad our assistants were helpful with your husband's new phone.

Kind Regards,
Victoria

5つ星のうち1の評価

Click and collect doesn't work

Click and collect doesn't work, bought a product in the email saying I'll receive another email when the product is ready to collect, after 4 days no email I decide go in person to the shop collect my product, staff say no read yet but let me see if have in stock lol, got my product when got home receive the email ready to collect, improve it guys

2026年6月11日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Joao,

We appreciate you sharing your experience. We are actively reviewing our click and collect process to prevent such delays and ensure timely communication for all orders.

Kind Regards,
Kevin

5つ星のうち1の評価

I clicked deliver to the car but I…

I clicked deliver to the car but I waited 40mins and my item was not brought out. I went inside myself as it was near shop closing time. I also did not receive my €100 gift voucher that was advertised when I purchased.

2026年5月30日
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi Cheryl,

We are concerned to hear about your recent experience and the issues with your car delivery and the missing gift voucher. We are looking into this immediately with the relevant store teams.

Kind Regards,
Kevin

5つ星のうち5の評価

Seamless process from purchase to…

Seamless process from purchase to installation.
Ger and Stan delivered and installed my new fridge freezer this morning.
Both were so polite and professional and had the job done in less than an hour.
Took my old appliance away and all the packaging for recycling. It was a pleasure
dealing with them.

2026年6月13日
自発的なレビュー
Harvey Norman Ireland - Swords ロゴ

Harvey Norman Ireland - Swords からの回答

Hi there

We're so pleased to hear about your seamless experience from purchase to installation. It's wonderful that our team was polite, professional, and efficient. Thank you for your feedback!

Kind Regards,
Kevin

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