So impressed with the member of staff Fiona ,who works at the photo centre in Harvey Norman.Fiona went above and beyond to help put together a beautiful birthday card for me as well as serving 5 oth... もっと見る
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Liam was excellent to deal with in the Swords shop. He explained all options in detail and took his time to ensure we made the right choice. His customer service was excellent and he ensured that the... もっと見る
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I bought a product on September 12, 2026, with a scheduled pickup date of September 18, 2026. By September 20, I hadn't heard anything, so I called the store to clarify the timeline. The person who an... もっと見る
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I was making purchases in Harvey Norman Airfield/Swords. Huge shoutout to James for sorting out our appliances and TV! An absolute legend! He really knows his stuff, kept communication effortless, and... もっと見る
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企業情報
Harvey Norman Ireland - Swords について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, アイルランド
- 01 8909900
4.4
優良
1215件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Big thank you to Fiona in the photo centre .
So impressed with the member of staff Fiona ,who works at the photo centre in Harvey Norman.Fiona went above and beyond to help put together a beautiful birthday card for me as well as serving 5 other coustomers at the same time . No one was left waiting .Fiona did her job with professionalism and gentleness ,taking into consideration all who needed her attention .Well done Fiona and thank you
From D .
2026年9月28日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We are so pleased to hear about your wonderful experience and that our team member provided such professional and gentle assistance, even while serving multiple customers. It's fantastic that their attention to detail helped create a beautiful birthday card. We truly appreciate your kind words.
Many thanks,
Katie.
Liam was excellent to deal with in the…
Liam was excellent to deal with in the Swords shop. He explained all options in detail and took his time to ensure we made the right choice. His customer service was excellent and he ensured that the customer came first.
2026年9月28日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Tevieste,
We're so pleased to hear about your positive experience with our team member! It's wonderful that they explained all options in detail and ensured you made the right choice, always putting the customer first.
Kind Regards,
Victoria
Paul & Nathan were great
Paul & Nathan were great. Good communication, on time and very efficient and professional.
2026年9月23日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi David,
We are so pleased to hear that our team provided good communication and was on time. We're also glad that they were efficient and professional. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Collection date not met
I bought a product on September 12, 2026, with a scheduled pickup date of September 18, 2026. By September 20, I hadn't heard anything, so I called the store to clarify the timeline. The person who answered was rude and lacked information; he said there was nothing he could do and suggested I cancel the order. When I asked about the cancellation procedure, he simply hung up and wouldn't answer the phone again. Today, September 25, I went to the store and finally cancelled the order, as there was no estimated date for when the product would be available. It’s awful; they should just tell the truth—that they don't have the product—instead of leaving the customer in the dark. I could have bought it elsewhere if they had been honest. I’m never buying anything there again!
2026年9月12日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Mariana,
We are truly sorry to hear about the incredibly frustrating experience you had with your recent order and our customer service. We understand your disappointment with the lack of communication and the unhelpful interaction you described. We sincerely apologize for the inconvenience and the wasted time this caused. We are actively reviewing your feedback to improve our service. If we can assist you further, please contact our customer support team. customer@support.haveynorman.ie
Kind Regards,
Victoria
Jovan from start to finish was…
Jovan from start to finish was excellent made the process a great experience and explained everything very well
2026年9月23日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Allison,
We are so pleased to hear that our team member provided an excellent experience from start to finish and explained everything very well. Thank you for your wonderful feedback!
Kind Regards,
Kevin
Extremely friendly and helpful staff…
Extremely friendly and helpful staff from the sales team ensuring I got the product I was looking for to the professional delivery service who took great care to ensure the product I bought was in place with zero issue or damage. (And it was a tight squeeze)
2026年9月23日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
HI there,
We're so pleased to hear about your positive experience with our team. It's wonderful that our sales staff helped you find the right product and that our delivery service ensured a smooth installation, even with a tight squeeze!
Kind Regards,
Kevin
Very personable
Very personable, efficient and friendly staff Sinead was excellent. Item was delivered and assembled by Paul and Dylan who were brilliant .
2026年9月19日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Sandra,
We appreciate your wonderful feedback. We're so pleased to hear that our staff were personable, efficient, and friendly, and that your item was delivered and assembled brilliantly.
Kind Regards,
Kevin
A big shout out to James in the Swords…
A big shout out to James in the Swords store, we bought a TV off him, we had a fault in the TV and he made the exchange so seemless. Amazing customer service. James is a credit to Harvey Norman
2026年9月19日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Dannielle,
We're so pleased to hear about your positive experience with us! It's wonderful that our team member was able to make the exchange process seamless for you. Thank you for your kind words!
Kind Regards,
Kevin
Harvey Norman Ireland - Swords からの回答
Hi Conor ,
We are so pleased to hear that our delivery team provided you with excellent service. We truly appreciate your positive feedback!
Kind Regards,
Kevin
Great value and choice
Great value and choice. Some minor issues with technical expertise. The instore agent was relying on AI to get answers to my questions. Not ideal.
2026年9月8日
Harvey Norman Ireland - Swords からの回答
Hi there,
We appreciate your feedback regarding our value and selection. We're addressing the technical expertise concern to ensure our team provides direct and knowledgeable assistance.
Many thanks,
Katie.
Both Tommy & James are top class employees service employees
Both Tommy & James were just here. They were refitting a cupboard door that needed to be fitted.
They couldn’t have been any more helpful & pleasant. They actually made the door more secure than it had been. Tommy said when he does a job, he always does it right. If only there were more Tommys & James’s in the world. Harvey Norman you do a great job with your staff selection.
Tommy & James were a great team.
2026年9月18日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Linda,
We are so pleased to hear about your excellent experience with our team members. It's wonderful that they were so helpful and pleasant, and that they ensured the door was more secure. We appreciate your kind words about our staff selection.
Many thanks,
Katie.
Paul and Dylan we extremely helpful and…
Paul and Dylan we extremely helpful and professional delivery a bulky sofa up some very tight stairs
2026年9月18日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Ronan,
We're so pleased to hear that our delivery team provided such helpful and professional service, especially with the challenge of tight stairs. Thank you for your positive feedback!
Many thanks,
Katie.
Tommy and James were brilliant
Tommy and James were brilliant. Amazing attitude, made it clear what time they would be here and installation was done quickly. Really helpful and extremely warm and friendly.
2026年9月18日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We're so pleased to hear about the brilliant attitude and quick installation. It's wonderful that our team communicated clearly and was so helpful, warm, and friendly.
Many thanks,
Katie.
Unfortunately there's a major…
Unfortunately there's a major disconnect between the staff in the shop and their delivery people, my store experience was good but the delivery side was beyond appalling. An entire day wasted on a delivery that never came, that coupled with a level of dishonesty was truly upsetting
2026年9月11日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi James,
Thank you so much for taking the time to leave this review. We are sorry to hear this, if you can e-mail the details of this to customer@support.harveynorman.ie, we can have this looked into.
Many thanks,
Katie.
Great service from Subbu
Would like to give a shout out to Subbu who I dealt with in the Swords store. Purchased an LG fridge from him last week and he price matched with another shop as we seen it cheaper elsewhere.
We had an issue initially as it was sent out with a dent in it but it was returned straight away and we recieved another one 2 days later with no issues. Subbu also noticed that the price had dropped in between those 2 days so we recieved a further discount on the new order plus a €190.00 gift card to spend in the shop.
My partner and I were delighted with this as we are moving into a new house and plan on purchasing more appliances soon, the gift card will be a massive help with this.
Subbu was a pleasure to deal with and will definitely go to him again in the future, highly recommended.
2026年9月12日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Aaron,
We are so pleased to hear about your positive experience with us, especially regarding your recent LG fridge purchase. It is wonderful to know that our team was able to assist you with the price match and resolve the initial issue with the dented item so promptly. We are also delighted that we could provide a further discount and a gift card, which we hope will be very helpful as you settle into your new home and plan for future appliance purchases. We truly appreciate your kind words and look forward to assisting you again.
Many thanks,
Katie.
Tommy and James are the absolute best…
Tommy and James are the absolute best in Harvey Norman. Good people looking after us customers.. unbelievable service. Just top notch
2026年9月14日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Antonio,
We're so pleased to hear about your positive experience and that our team provided such unbelievable service. It's wonderful to know that our staff looked after you so well.
Many thanks,
Katie.
Great service
Great experience getting my new fridge from Harvey Norman and a brilliant delivery service from Deco and Adam.
2026年9月12日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We're so pleased to hear you had a great experience getting your new fridge and that the delivery service was brilliant. We appreciate you sharing your positive feedback with us!
Kind Regards,
Victoria
Martin and Nathan were super…
Martin and Nathan were super professional and the delivery was on time and really quick and efficient!
2026年9月12日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Sandra,
We are so pleased to hear that our team was professional and that your delivery was on time, quick, and efficient. Thank you for your wonderful feedback!
Kind Regards,
Victoria
Fast & efficient delivery from the team.
2026年9月9日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Brian,
We're so pleased to hear you experienced fast and efficient delivery from our team. Thank you for your feedback!
Kind Regards,
Victoria
Harvey Norman Ireland - Swords からの回答
Hi there,
We appreciate you sharing your experience with us. We are so glad to learn that we were on time and you found our team pleasant and helpful!
Many thanks,
Katie.
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