Dealt with a lovely lady in their store: Airside, Swords. She was exceptionally efficient and polite. Sorry I didn't get her name. When the table was delivered it was done so by two gentlemen, Ryan an... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Purchased a TV online for collection at Airside branch. Waited nearly 30 minutes before someone came to tell me that I had to collect at a different address, even though the confirmation email state... もっと見る
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Just wanted to say a massive thanks to Richard in home appliances in Swords Airside, after weeks with a faulty dishwasher, talking to manufacturer directly without any resolve insight, we reached out... もっと見る
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Daniel and Adam were absolutely brilliant on delivery, they went above and beyond to get a large fridge and a washing machine up the 3 flights of stairs in our house. Most people would have refused, b... もっと見る
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企業情報
Harvey Norman Ireland - Swords について
当該企業による記述
Harvey Norman is Ireland’s largest retailer of furniture, bedding, electrical and computer products - our 18 stores throughout the country have over 600,000 sq ft of retail showrooms. Our customers know that Harvey Norman provides excellent customer service, wide product ranges and reliable advice; all at competitive prices.
We specially select our products to suit all budgets and lifestyles; we are experts in technology, providing all the services you need to get your tech up and running; and our furniture and bedding teams bring the best style and value from around the world, including many Irish made products. Whether you’re shopping in store or online, Harvey Norman has just what you need.
Harvey Norman
当該企業による記述
- Best Price Guarantee
- We will MATCH or BEAT any genuine competitors’ advertised price on the date you purchase or within 7 days of purchase.
- Customer Service
- We pride ourselves on providing top quality customer service; if you’re not happy, we’re not happy.
- Biggest and Best Range
- We have the largest range of furniture, bedding, computers and electrical goods in the country, all under one roof.
連絡先
Unit 5, Airside Retail Park, Swords, K67 H364, Swords, Co. Dublin, アイルランド
- 01 8909900
4.4
優良
1182件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Arrived on time
Arrived on time. Were very efficient in replacing and installing new oven. Very tidy.
2026年5月9日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We're so glad to hear our team was efficient and tidy with your new oven installation! Thank you for your kind words.
Kind Regards,
Kevin
The interaction with the website and…
The interaction with the website and then the staff on the phone and in the store was perfect
2026年5月12日
Harvey Norman Ireland - Swords からの回答
Hi Declan,
We are so happy to hear that your experience with our website and staff was perfect! We appreciate your kind words.
Kind Regards,
Kevin
Great service from Harvey Norman…
Great service from Harvey Norman Ireland. Friendly staff, helpful advice, and a smooth buying experience. Highly recommended.
2026年5月16日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We appreciate you sharing your positive experience. We're happy to hear our staff provided helpful advice and a smooth buying experience.
Kind Regards,
Conor
Wrong item in my click and collect.
Wrong item in my click and collect.
When I rang they said they hadn't it in stock. Which I then had to travel to blanchardstown to get it.
Also problems there when I got there
2026年5月13日
Harvey Norman Ireland - Swords からの回答
Hi Sarah,
Thank you for your review. Apologies for any inconvenience regarding your click and collect order.. We are looking into this with the relevant teams to prevent similar occurences.
Kind Regards,
James
Harvey Norman Ireland - Swords からの回答
Hi Barbara,
We appreciate your positive feedback. We are glad you enjoyed our service.
Kind Regards,
James
Large cooker delivery
Communication with the shop on when the cooker was to deliver could have been better. The delivery men
were very diligent about how they brought the cooker in and mindful of my walls and furniture I was very grateful for this consideration
2026年5月11日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi there,
We appreciate your feedback and are glad to hear our delivery team was so careful. We will certainly review our communication process to ensure a smoother experience for future deliveries.
Kind Regards,
James
Online purchase,Bought a mobile phone online as it…
Bought a mobile phone online as it wasn't available in store,got delivered within about 4 days even though it was suppose to be alot longer for delivery so I was very happy with that
2026年5月8日
Harvey Norman Ireland - Swords からの回答
Hi Cathy,
We're so glad to hear your mobile phone arrived much sooner than expected! We appreciate you sharing your positive experience with us.
Kind Regards,
James
antastic delivery service from Harvey…
antastic delivery service from Harvey Norman yesterday! The team arrived right on time and were professional and courteous from start to finish. I was especially impressed that they put a protective mat down on the hall floor before bringing the sofa in.
The whole process was smooth, efficient, and completely hassle-free. Delighted with both the sofa and the excellent customer service. Highly recommend!
2026年5月14日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Fionnuala,
We appreciate you sharing your positive experience. We are happy to hear that the delivery was smooth and efficient, and that our team was professional and courteous. Thank you for your recommendation!
Kind Regards,
James
Harvey Norman Ireland - Swords からの回答
Hi Alex,
We appreciate your positive feedback. We're glad you liked our service and product selection!
Kind Regards,
James
Great delivery experience with HM
Great delivery experience with HM. Tommy delivered and installed a washing Machine and Dishwasher. He was very professional and supported a tricky install without any issues. Highly recommend.
2026年5月13日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Derek,
We appreciate your feedback! We're delighted to hear about your great delivery experience and that the installation was professional and smooth. Thank you for your recommendation.
Kind Regards,
James
Impeccable service
Impeccable service; everyone was very attentive and friendly. I really enjoyed the service.
2026年5月6日
Harvey Norman Ireland - Swords からの回答
Hi Victor,
We appreciate you sharing your feedback. We're so happy you enjoyed the service and that everyone was attentive and friendly!
Kind Regards,
James
Easy collect experience.
2026年5月6日
Harvey Norman Ireland - Swords からの回答
Hi Fernando,
We are happy to hear that you had an easy collection experience in-store. We appreciate your feedback!
Kind Regards,
James
Property damage unsolved
When the staff brought the new fridge/freezer inside, they broke one of our pendant lamps by mistake. They made me sign the papers, without telling me that there is a customer section, where you can report this kind of issues (I wasn't aware of this section). Without giving me solutions, they just apologies and left. After that I realised that any damage caused to the property can be reported to the company.
2026年5月9日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Maria,
We regret to hear about the damage to your lamp during the delivery of your order. If you can contact our customer service team at "customer@support.harveynorman.ie" with the details of your order, the team will be able to look into this for you. Thank you for bringing this to our attention.
Kind Regards,
James
Quick and easy
Quick and easy, hassle free process. Bought the item online, received message in 3 days to come to Collect it in the store. Went to the store & in / out in 5 mins.
2026年5月1日
Harvey Norman Ireland - Swords からの回答
Hi Tomas,
We're happy to hear that you had a quick and easy experience with our online purchase and in-store collection process. Thank you for your positive feedback; we appreciate it!
Kind Regards,
James
Online purchase
I shopped in store and online. Smooth and efficient service. Knowledgable staff. Online was simple to navigate
2026年5月2日
Harvey Norman Ireland - Swords からの回答
Hi Mary,
We're so happy that you found our in-store and online service smooth and efficient! It's great to hear our staff's knowledge and the website's simplicity helped you.
Kind Regards,
Kevin
Harvey Norman Ireland - Swords からの回答
Hi Janet,
We appreciate you sharing your experience with us; we are so glad to learn that you found our service efficient and helpful.
Kind Regards,
Kevin
Very poor service from Harvey norman…
Very poor service from Harvey norman agents Swords.
1.I had cancelled an order and asked to replace it with another 10 days ago one agent said we asked the refund and he issued an e receipt for the the item to be replaced. I went today after 10 days to check and nothing has been done no refund and no item replaced. Very upsetting 😡
2. I went to claim the earphones 10 days ago one agent said oh come back in 10 days because we done have them in stock . After 10 days another agent said why the other agent told you that!!! You should claim it via Samsung.
Why you dont do do proper training equal to all the agents and test them before starting as they represent the image of the company.!!!!
2026年5月9日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi Abbie,
We appreciate you bringing this to our attention. We're sorry you experienced issues with your order cancellation and earphones claim. The inconsistency in service is not what we aim for. We'll address your feedback to improve our team's training. Thank you for your time. If we can assist you further, please email our customer support team at customer@support.harveynorman.ie
Kind Regards,
Kevin
Sales person understood what I wanted…
Sales person understood what I wanted and was able to get goods for me, he was very helpful and efficient
Delivery service was on time, helpful, pleasant and polite
2026年5月6日
自発的なレビュー
Harvey Norman Ireland - Swords からの回答
Hi David,
We appreciate you sharing your feedback. We're happy to hear that the salesperson understood your needs and was helpful and efficient, and that the delivery service was on time and pleasant.
Many thanks,
Katie.
I said im on my way for contactless…
I said im on my way for contactless delivery to my car which stated we aim to delivery it to your car within 10/15 minutes i waited in my car 50 minutes to have to then enter the shop to be told by a back store employee there was an it glitch
Does not sound very plausible then after brining it out said your okay with it from here at the till like no im not that whys I wanted it dropped to my car cause I can't manage it alone very poor service
2026年5月3日
Harvey Norman Ireland - Swords からの回答
Hi Stephen,
We regret that our service did not meet your expectations. We're sorry about the delay and the inconvenience caused by the glitch and the delivery. We'll look into this to improve our service. Thanks for your feedback.
Many thanks,
Katie.
I send 3 stars because the store didn’t…
I send 3 stars because the store didn’t send a message about my mobile, we went to the store to ask if my mobile I arrived and it had
2026年4月29日
Harvey Norman Ireland - Swords からの回答
Hi Fernanda,
We appreciate your feedback. We're sorry we didn't notify you about your mobile's arrival. We'll review our procedures to improve our communication.
Many thanks,
Katie.
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