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䌁業情報

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  2. ストリヌトりェア店

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4.2

ほが満足

TrustScore 5段階評䟡の4

16件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち5の評䟡

Mega Auswahl, Lieferung dauert etwas.

Lieferung dauerte zwar etwas am Anfang, aber das ist ok. Die QualitÀt ist sehr gut auch die des individuell gewÌnschten Stick. Die Auswahl lustiger Caps ist echt riesig. Wird definitiv nicht meine letzte Bestellung gewesen sein.

2026幎2月6日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hallo Christian,

Vielen Dank fÃŒr Ihre tolle RÃŒckmeldung 😊 Es freut uns sehr zu hören, dass Sie mit der QualitÀt der Caps und des individuellen Stick zufrieden sind. Wir arbeiten stets daran, unsere Auswahl abwechslungsreich und lustig zu gestalten und es ist schön zu wissen, dass es Ihnen gefÀllt.

Service Hero

5぀星のうち5の評䟡

PRODUCT AND CUSTOMER SERVICE

I've bought it a couple of times and the results have been excellent.
Customer service has also been helpful and quick to resolve my queries.
I'm satisfied.

2025幎12月1日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Antonio,

thank you so much for your repeat purchases and your kind words! 🫶We’re thrilled to hear the results have been excellent and that our customer service team was able to help you quickly. Your satisfaction means a lot to us
Enjoy your delivery 🙂

Service Hero

5぀星のうち5の評䟡

Expedited a replacement hat

I had some difficulty receiving my order from the international courier. Once I contacted Hatstore customer service, they were extremely responsive and quickly expedited a replacement item. The hat looks great. It is of high quality and I'm very pleased.

2025幎11月24日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Brian,

thank you so much for your kind words 🫶
We’re glad to hear that our team could assist you quickly and that you’re happy with your hat. We truly appreciate you sharing your experience and hope you enjoy wearing it 🙂

Service Hero

5぀星のうち5の評䟡

Good service

2025幎11月26日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi,

thank you for sharing your experience. We’re glad you’re happy with our service :) Do not hesitate to reach out to us if there is anything we can help you with.

Service Hero

5぀星のうち5の評䟡

Created a custom cap with my own logo

Created a custom cap with my own logo. I was blown away by how it turned out! Amazing quality, easy to order, shipping with tracking. I loved it so much I ordered another in a different colour. Customer service is outstanding. I highly recommend Hatstore if you want to create a custom cap!

2025幎11月18日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Mark,

We can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service :)
We look forward to seeing you with us again in the future

Service Hero

5぀星のうち1の評䟡

I ordered a bakers boy style cap & was


I ordered a bakers boy style cap & was sent a hat that looks nothing like the photo on their website. I was sent a cheap cheescutter/flat cap. Yes their website looks great & they claim to be legit, but to be honest I found the same style/quality hat on TEMU for NZ$6.00. Hatstore charge over NZ$80. Can't return as cheap box they sent order in was crushed & damaged. Hat has large fold crease due to insufficiant packaging. Total waste of money. BEWARE!!!!

2025幎11月4日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi J,

we’re very sorry to hear about your experience. If you received a damaged package or product, we can absolutely help you resolve it, but we need you to contact us and open a claim.

I wasn’t able to find any open claim from you, so please send us a photo of the received product and the package, and we will find a suitable solution for you.

Thank you for your understanding.

Service Hero

5぀星のうち5の評䟡

Great customer service

I made an order for some embroidered hats but my design was not going to work. Viktor emailed me within 24 hours of me placing my order, provided me with a new design and my order was complete and into production. Great work Hatstore.

2025幎3月28日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Thank you for your review Danyul! 🧡So glad to hear you liked the new design and I hope you will enjoy your cap 🌞

/Isabelle
Service Hero

5぀星のうち5の評䟡

Excellent product "Outstanding Product with Top-Notch Customer Support!"

Excellent product, highly recommended. On top of that, the customer support is outstanding.

2024幎8月31日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Richard,

thank you so much for your wonderful review :) We're thrilled to hear that you’re happy with the product and had a great experience with our customer support. Your recommendation means the world to us!

If you ever need anything else, we’re always here to help.

Service Hero

5぀星のうち5の評䟡

Kia ora Guys

Kia ora Guys
Hey just wanted to say thank you
For speedy delivery and stoked with quality of the hats and I was so happy that the XXL is a hat that fits my larger Polynesian head 😂🙏
Appreciate Hemi

2024幎7月10日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Hemi,

thank you so much for your kind words :) We're thrilled to hear that you're happy with the speedy delivery and the quality of the hats. It's great to know that the XXL size fits you perfectly. Your satisfaction means a lot to us.

Thanks again, and enjoy your new hats!

Service Hero

5぀星のうち5の評䟡

Great Service Overall.

I was skeptical at first being my first time buying from hatstore but I am definitley impressed. My hat was received into New Zealand in just over week and a half on free standard shipping.

I will be definitley ordering again very soon.
:-)

2024幎7月5日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi,

Thank you for sharing your experience🌟 We're thrilled to hear that we could impress you with our service. It's great to know your hat arrived in New Zealand so quickly with our free standard shipping. We look forward to your next order!

Service Hero

5぀星のうち5の評䟡

Easy to order online

Easy to order online. Had concerns about tracking details however Salah and Viktor helped out. Very happy with cap. Thanks

2024幎5月10日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi CT,

Thank you for your feedback! We're delighted to hear that ordering online was easy for you and that Salah and Viktor were able to assist you with your tracking concerns. We're glad you're happy with your cap. If you need anything else, feel free to reach out. Enjoy your cap!

Service Hero

5぀星のうち5の評䟡

My package arrived in New Zealand


My package arrived in New Zealand damaged. New Zealand Post chose to send the package back to Hatstore.
I contacted Hatstore and spoke with Viktor, he sorted it all out for me and organised a new package to be shipped.
Thanks to Viktor and Hatstore for helping out.

2024幎4月10日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hello Jared

That truly warms our hearts to hear! We are so happy to hear you are satisfied with our customer service! :D

Do not hesitate to reach out to us if you have any questions or concerns in regards to your order!


Service Hero

5぀星のうち5の評䟡

Great customer support

Ordered a batch of 20 custom hats from Hatstore, which unfortunately had a small defect on the design. They were brilliant to rectify and send replacements, with amazing customer support. Hard to find these days. Special thanks to Oscar from Claims and the rest of the team.

2024幎3月4日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hello, thank you very much for your feedback and kind words. We are very pleased that our team and Oscar in particular were able to help you with your complaint.
We are delighted that you are now happy with your order!
See you next time
Service Hero

5぀星のうち5の評䟡

Purchased a cap

Purchased a cap, turned out that Detroit was spelled Detriot, a mistake on the end of Mitchell & Ness’ not Hatstore’s. Hatstore then kindly rectified the issue by sending a different cap of my choosing which had no issues. Cheers!

Hopefully Mitchell & Ness/Fanatics up their game up.

2023幎12月1日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hello,

Thank you for your lovely review.
We are very pleased that you are satisfied with our customer service and that we were able to help you.

Sarah
Service Hero

5぀星のうち4の評䟡

First time customer

I ordered two caps from the hatstore, one which I added additional embroidery as a gift. On arrival I wasn’t overly happy with the quality of the embroidery so I contacted them and mentioned it. They were very responsive and offered to either replace the hat or refund 50% of the cost. I felt they were very accommodating to meet my needs as a customer. My only recommendation is embroidery doesn’t sit well on mesh style hats. Otherwise their style and selection of hats are great and I’ll definitely purchase again in the future.
Overall my experience in dealing with them from customer service through to shipping and delivery was great.

2023幎9月4日
自発的なレビュヌ
Hatstore ロゎ

Hatstore からの回答

Hi Angie,

Thanks for the great feedback.
Sorry to hear that something went wrong at first but great that we could still find a solution! See you next time and have fun with your delivery.

Carmen
Service Hero

5぀星のうち1の評䟡

Don't be fooled by the .co.nz address

Despite the .co.nz address, this is a Swedish company that ships all products from Sweden. Except now that Sweden botched its covid response and is cut off from many travel networks, so unable to ship to many countries. So your order will take many months to arrive and they won't refund you. Foreign companies using local domain names seems disingenuous, and definitely don't order from these people if you want a hat for summer.

2020幎7月9日
Hatstore ロゎ

Hatstore からの回答

Hello

We are 100% transparent about us being a Swedish company.

You can find this in the https://hatstore.co.nz/about-hatstore/

and over at the https://hatstore.co.nz/terms/

On top of us mentioning this in the order confirmation too.

I have been unable to find your order when I searched for your name "John Smith". Please send us a message with your order info and I will do my best to find out what has happened to your case and of course find a good solution for you.

Aziz

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