Hatstoreaustralia レビュー 160

Hatstoreaustralia からの回答

2025年1月27日

Hi,

We're very sorry for your bad experience. However, your order is still within the ETA featured/mentioned in the checkout menu.
I can see your package has already arrived to Australia and therefore post should delivered it on time, as we informed in the e-mail sent to you recently.
If you still have any questions please do not hesitate to reach out to us again however :)


Service Hero

Hatstoreaustralia からの回答

2024年12月30日

Hi,

Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.

Best regards

Service Hero

Hatstoreaustralia からの回答

2024年12月27日

Hi Darcy,

We are truly sorry for the frustration and delay you've experienced, especially with your order being intended as a Christmas gift. We understand how important it is to receive your purchase on time, and we sincerely apologize for the inconvenience.

We have been experiencing some unexpected delays due to the high volume of orders during the holiday season, but we are actively working with our delivery partners to resolve the situation. We also apologize for the lack of response from our support team, and we are currently addressing this internally to ensure faster communication.

Service Hero

Hatstoreaustralia からの回答

2024年12月27日

Hi SG,

Thank you for taking the time to share your experience! I am truly sorry to read about the inconvenience you have experienced. Please get back to us with your order info and I will personally look into your case.

Service Hero

Hatstoreaustralia からの回答

2024年12月20日

Hi Virginia,

Thank you for sharing your experience with us. We're so glad to hear that the cap arrived safely and that you're happy with it. We always strive to provide timely updates, and your feedback is valuable in helping us improve. If you need anything in the future, feel free to reach out, and we'll be happy to assist

Service Hero

Hatstoreaustralia からの回答

2024年12月17日

Hi,

We’re truly sorry for the frustration and confusion caused by the delay with your order. We ship all our products from our warehouse in Sweden to ensure access to our full range of hats. Unfortunately, during the holiday season, international shipments can take longer than expected due to customs clearance and increased parcel volumes worldwide.

Your order is still on its way, but we’d like to investigate the situation further. Could you please share your order number with us? We'll do our best to provide more detailed updates and assist you promptly.

We truly appreciate your patience and understanding during this busy time and want to ensure you receive your hat as soon as possible. Thank you for giving us the opportunity to help

Service Hero

Hatstoreaustralia からの回答

2024年12月17日

Hi Christine,

We’re truly sorry to hear about the delay with your order and understand how frustrating this must be, especially when it’s a gift for Christmas. The tracking update showing “cleared and awaiting international departure” indicates that your package is in transit, but sometimes international shipments experience unexpected delays, particularly during the busy holiday season.

Please rest assured that your order is on its way, and we’re closely monitoring the situation. If you could share your order number with us, we’ll gladly investigate this further for you. While we aim to meet the delivery times provided on our website, external factors like increased shipping volumes can unfortunately cause delays during this period.

We truly appreciate your patience and understanding and will do everything we can to assist.

Service Hero

Hatstoreaustralia からの回答

2024年12月16日

Hi Jess,

Thank you for your feedback, and I’m truly sorry that you are not satisfied with the delivery time. We understand how important timely delivery is, especially for special occasions.

Please note that delivery to Australia can sometimes take a bit longer due to international shipping processes, and tracking information may not always update promptly. However, we’d like to investigate your order further. Could you kindly provide us with your order number so we can look into this and give you a more specific update?

We appreciate your patience and will do our best to resolve this issue as quickly as possible.

Service Hero

Hatstoreaustralia からの回答

2024年12月18日 に更新

Hi Matthew,

Thank you for your message. I completely understand your frustration and apologize for the delay in communication. I can see that your order is still in transit in the expected delivery time which was provided in the checkout where you choose the shipping method

The tracking information shows that the package is in transit and still progressing through the shipping chain. It's possible that delays are occurring due to the high volume of shipments during this busy time of year. Please rest assured that we are working with our shipping partners to ensure the package reaches you as quickly as possible.

I am truly sorry for the lack of response to your previous emails. We strive to provide better support, and I will personally look into this to ensure that we are addressing all concerns as quickly as possible.

Please give us a bit more time, and feel free to reach out again with any further questions. I assure you that we are not a scam, and we are doing everything we can to resolve the situation.

Thank you for your patience and understanding.

Service Hero

UPDATE:

Thanks for providing your order details.
I have checked your order and I can see it is still in expected delivery time which was provided to you in the checkout, when you have chosen shipping method. The next update on your tracking will appear when the package will be scanned in Australia and as my colleague explained via e-mail everything looks correct now and if there will be no further updated after the provided expected delivery deadline you are welcome to reach us and we will of course find a sollution

Hatstoreaustralia からの回答

2024年12月9日

Hi Daniel,

thank you for your feedback. We strive to be transparent and inform our customers that we are a Swedish company, and this is stated in several places on our website.

We understand your frustration with delivery times. Unfortunately, standard shipping with Australian Post can take longer, especially during busy periods. However, we do offer faster shipping options that you can select at checkout for quicker delivery.

We appreciate your input and will take your feedback into consideration as we continuously work to improve the shopping experience for our customers.

Service Hero

Hatstoreaustralia からの回答

2024年12月2日

Hi Kisona,

Thank you for giving us a chance and sharing your experience :) We're thrilled to hear that you're happy with your order and that the hats fit perfectly. 😊 Your recommendation means a lot to us
Looking forward to your next order

Cheers

Service Hero

Hatstoreaustralia からの回答

2024年11月29日

Hi Arthur,

Thank you so much for your kind review 🫶We're thrilled to hear that you’re happy with the quality of our products and our customer service. We’re sorry that your parcel was initially lost, but we're glad we could resolve the issue quickly and get your order to you through the fastest delivery option. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help :)

Service Hero

Hatstoreaustralia からの回答

2024年11月19日

Hi Wally,

thank you so much for your kind words and for sharing your experience 😊 We're thrilled to hear that you were impressed with the fast shipping and that we could make the return process smooth and hassle-free for you. Customer satisfaction is our top priority, and your recommendation means the world to us.

If you ever decide to shop with us again, we’d be more than happy to assist you in finding the perfect fit😊

Service Hero

Hatstoreaustralia からの回答

2024年11月18日

Hi Ell,

Thank you for your feedback and sorry to hear about your experience. To clarify, we are a Swedish-based company, and all our packages are shipped from Sweden. This information is stated on our website, along with details about potential delivery times and the origin of shipments.

We apologize if this wasn’t clear enough at the time of your order and understand your frustration with the delay. While we strive to deliver as quickly as possible, international shipping times can vary.

If you have further questions or concerns about your order, please don’t hesitate to reach out. We truly appreciate your feedback as it helps us improve.

Service Hero

Hatstoreaustralia からの回答

2024年9月23日

Hi Daniel,

thank you so much for your kind words :) We're thrilled to hear that you loved the communication and the quality of our work. It means a lot to us! We look forward to welcoming you back soon 😊

Service Hero

Hatstoreaustralia からの回答

2024年9月9日

Hi Courtney,

thank you so much for your kind review :) We're sorry to hear about the initial trouble with the logo, but we're thrilled that our colleague was able to find a solution that worked for you. It's great to hear that you're happy with how the logo turned out on the hat!

If you need anything else in the future, don’t hesitate to reach out

Service Hero

Hatstoreaustralia からの回答

2024年8月6日

Hi Luciano,

we apologize for any inconvenience caused. It appears that your order AU2132390 was processed and shipped before the cancellation request could be completed. We have unfortunately no possibility to cancel the order while the package is already on the way to you, but you are welcome to return it for a refund. Please contact our customer service team directly so we can assist you with a return or provide further assistance.

Thank you for your understanding.

Service Hero

Hatstoreaustralia からの回答

2024年7月1日

Hi Trav,

We are very sorry that your buying experience was not very good.
We indicate in several places on our website that we are a Swedish company. Our address information is also written in the order confirmation.

We are very sorry that these circumstances made your purchase from us not so satisfactory.

Service Hero

Hatstoreaustralia からの回答

2024年5月17日

Hi Raymond,

Yay! 🎉 We're so excited to hear that you love your new cap! Thank you for your awesome feedback, and we're delighted to have made you happy. Enjoy browsing for your next favorite piece—we can’t wait to see what you pick next! 😁

Cheers

Hatstoreaustralia からの回答

2024年5月13日

Hi Anthony,

Thank you for taking the time to leave us feedback. We're thrilled to hear that you were happy with the service you received from us.

Regarding the delivery of your order, we strive to ensure timely delivery, and I can see that your order arrived within the estimated time mentioned during checkout.

If there are any further concerns or if you need assistance with anything else, please don't hesitate to reach out to us. We look forward to serving you again in the future.

Service Hero