Very good. Order delivered quickly. I just find the website very annoying. I get near constant popups on the website telling me what others have brought and what others have added to thier baskets! I... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
First class service with very good prices. Ordered a UV replacement lamp always concerned about receiving this kind of product damaged. This isn't likely to happen with Hatton Koi, by far the best pac... もっと見る
Really oleased with my purchase it was a smooth transaction completed online ans I was informed every step of the way on my order progress which was brilliant. Certainly would not hesitate to deal wi... もっと見る
企業が回答しました
Liked the product. Was easy to order and delivered in next to no time. Have noticed the difference on using the product.
企業情報
当該企業による記述
Hatton Koi is a family-owned company that sells elite koi pond accessories, koi fish food, filters, and other high-quality fish care essentials. We understand the joy that koi fish can bring, but we also understand the hard work and dedication it takes to maintain a healthy koi pond. Empowering others to enjoy koi fish without the burden of complicated maintenance routines, we sell premium-grade koi pond filters, heaters, pumps and more. From water treatments and koi food to koi pond filtration systems, we have everything you need to create the perfect environment for koi fish to thrive.
連絡先
Fulford House, Newbold Terrace, CV32 4EA, Leamington Spa, 英国
- 07466798142
- support@hattonkoi.com
- hattonkoi.com
4.5
優良
130件のレビュー
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hatton Koi からの回答
Hi Barry, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. We take customer service and product satisfaction seriously so it means a lot to hear that we are getting it right. Kind regards, Paul
Excellent delivery time and product's…
Excellent delivery time and product's were very well packaged .
2024年4月25日
Hatton Koi からの回答
Hi Gavin, I just wanted to thank you personally for taking the time to give us such amazing feedback, We are really grateful. As a small family business, we take customer service and product satisfaction very seriously, so it means a lot to hear that we are getting it right. Kind regards, Paul
Ver good firm received my item on time…
Ver good firm received my item on time highly reccomended
2024年4月8日
Hatton Koi からの回答
Hi Alan. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Hatton Koi からの回答
Hi Peter. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Easy to deal with kept me in the loop…
Easy to deal with kept me in the loop as to what was happening fast delivery faster than estimated
2024年4月8日
Hatton Koi からの回答
Hi Lee. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
25kg pumice filter media
Price was the best I could find and really quite clean didn’t take a lot of washing delivery was quick as well
2024年3月28日
Hatton Koi からの回答
Hi Stuart, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Hatton Koi からの回答
Thank you Richard for taking the time to give us your review. It means a lot to get feedback from our customers. Kind regards, Paul
Hatton Koi からの回答
Hi Jane, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
GOOD SERVICE
GOOD SERVICE. REASONABLE PRICE. WELL PACKAGED AND SWIFT DELIVERY. THE AIR BLOWER WAS TO REPLACE ONE OF THE SAME MODEL WHICH WAS 6 YEARS OLD.
2024年3月26日
Hatton Koi からの回答
Hi Patricia, thank you for your feed, it is very kind of you to take the time to provide feedback it is very much appreciated. Kind regards, Paul
Hatton Koi からの回答
Hi David. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Hatton Koi からの回答
Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Very good service fast delivery as…
Very good service fast delivery as described and the item fits really well thank you
2024年3月6日
Hatton Koi からの回答
Hi Jeff, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. We take customer service and product satisfaction seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Filtration
arrived quick, item arrived in great condition, seller communication 👌
I recommend
2024年3月4日
Hatton Koi からの回答
Hi Malgorzata, I just wanted to thank you for your kind review, we appreciate all feedback and are glad that we were able to meet your expectations. Kind regards, Paul
Excellent
Great product. Great service! Ordered in the afternoon and it arrived the next morning.
2024年3月7日
Hatton Koi からの回答
Hi Natalie. I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Igave my score because of the service…
I gave my score because of the service I received from your self's and a good quality products at a good price.
2024年3月4日
Hatton Koi からの回答
Hi Colin, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Hatton Koi からの回答
Thank you Robert for the feedback. We really appreciate you taking the time to give us your feedback. Kind regards, Paul
Fast delivery great food i would…
Fast delivery great food i would recommend them to anybody
2024年2月22日
Hatton Koi からの回答
I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Hatton Koi からの回答
Thank you very much for taking the time to leave a review. We really appreciate it, and we are glad you had a good experience with us. Kind regards, Paul
Poor value for money
The site DID NOT make clear that there were no poles attached to the nets purchased. I have previously bought these nets from a different supplier and it came with the pole. Far too expensive for just the net . Would not use the company again. Nets alone are cheaper elsewhere.
2024年2月1日
Hatton Koi からの回答
As a family business, we take customer care and product satisfaction very seriously. We have tried to make it clear what is and isn't included in each purchase on our site by providing information in bold to highlight these, and we have included item specifics in drop-down menus before items are added to baskets to try to make sure it is clear. We apologise that this wasn't as clear as you would have liked and will look at ways to try and improve it further. Kind regards, Paul
Hatton Koi からの回答
Hi James, Thank you for the feedback, I just wanted to thank you personally for taking the time to give us such amazing feedback, we are really grateful. As a small family business we take customer service and product satisfaction very seriously so it means such a lot to hear that we are getting it right. Kind regards, Paul
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。