HAUS LABORATORIES レビュー 54

I cannot shout out loud enough how happy I am with this company. The ordering is easy and shipped straight away. If you have questions there's always someone ready to answer either via wassup or email with a professional and very kind attitude. The products I bought are of great quality. I have finally found someone truly trustworthy. Much more I cannot say. Simply, very happy.

I have used this for less than 3 weeks, and it has totally messed up my moist, glowing skin.

It has dried it out, looks flakey and all I see is lines.

Going back to Jones Road WTF foundation.

The foundation is awful! Turns into an orangey dry cakey color on skin after oxidation. I turned to this product while the Giorgio Armani Foundation was being revamped and unavailable. I went right back to it once it was re-released as I could no longer stand the Haus Labs. The bottle is huge and its apparent why - you are getting a ton of a terrible product for this price point.

I liked the formula of the Haus Labs concealer, but the doe foot applicator broke inside the tube, making it difficult to use. For the price, I expected better packaging quality.

Do not order online from this company! Despite chasing a number of times I still have not received the balm stick.

I have been told that if I do not receive item in the next 14 days to get back to them. This is the second time this has happened as my first order could not be found!!!!!!

I regret not having placed my order through another website.
Placed an order on the 30th of november, the parcel has been on it’s way to the final mile carrier since the 2nd of december, but since the 10th of december no changes to the tracking link. Unfortunately i’m traveling for the holidays and i won’t be receiving my order on time which is very very disappointing. Please do something about your supply chain or at least mention this when placing the order.

I ordered first on the 21st of July, my order didn’t come after nearly a month so I contacted them and they said they would send another one. I received order confirmation for the other one on the 27th of August it’s now October the 26th and I’ve still not received anything. I’ve been waiting 3 months in total. And tracking still won’t update.

Great customer service! Had issues with my order and was helped very quickly.

This is the worst foundation I have used. It looks horrible, does not blend and streaks. I notified the company and asked them for a return label and they stated there wasn't a return on the samples and plan to bill my card for $12. That comes up to 17.99 for 3 small sample vials that cost nothing in the mall. 3 small samples that are now in my trash can.

I am always picking out what I think is the right shade of concealer only to go home and find it’s the wrong one. Haus Labs sent me a sample kit with a guide to help me find my shade of concealer and it worked. It put it on and it was the right shade. I didn’t think that would ever happen!

I ordered my foundation from haus labs a month and a half ago......still hasnt come, all my tracking says is air transit delay

Order the lip products..the gloss wand has a applicator sponge that is in the bottom of the tube. No way to apply product. No customer service! Really love lady G...but this is disheartening🥺

Don't even hit any buttons after placing an order you will be charged full price for the item plus shipping even during a sale. I never hit the button to add mascara to my order but it was added anyway. I do NOT want it, it will be sent back and I want a FULL refund. Notified Haus Labs and customer service is DISGUSTING! I will NEVER order from them again!!!!

Money taken and no order delivered- 4 weeks later.

I placed my first order with Haus labs 4 weeks ago. After contacting several times, i was eventually given a tracking link, which now states that the parcel is damaged and Evri are unable to deliver. Have emailed haus labs twice since and have had no response at all. I’ve spent a considerable amount of money on my order which is not going to be delivered - unsure how the company finds this acceptable?! Absolutely appalling customer service from Haus Labs, would never purchase from them again. I wish I’d read these reviews first.

Please avoid buying from Haus labs online and buy their products from Sephora - at least you are guaranteed to be given what you’ve paid for.

They charge you $19.21 for the "discovery trial set" if you don't purchase a full size afterwards. What a rip off especially when my skin had an allergic reaction. I reached out explaining the situation and they didnt give a dmn.

The WORST! I placed an order on the 6th of march, it’s now the 17th and I don’t have my products or any tracking updates! I’m going to have to call my bank to get the money back. Save yourself the hassle and don’t order from haus labs.

Update: it took nearly 3 weeks for the items to come…

No Product, No Tracking Info, No Customer Services

I purchased a bottle of foundation a week ago and I am yet to receive any response from the customer services team, even though I have sent several emails. At this point I just want my money back. DO NOT PURCHASE FROM THIS COMPANY!!!!!!

I ordered the Discovery Foundation Set on February 27, 2025. Today I received an email saying I have to place a full size foundation order by tomorrow March 11, 2025, or pay $12. On their site, they stated you have 21 days to make a purchase and it's only been 13 days. I emailed them today and they responded saying they'll get back in 3-4 days. Too Late! This is the 2nd set I've ordered place because the first set I received was too dark. If I don't order anything, I'll have spent $34 on the samples and shipping.If you live near a Sephora store, give it try first.

I used Haus Labs color match on their website and it does not work since they sent me a color totally wrong for my skin. I tried 3 times to reach customer service with no luck. They do not have phone only email and they do not respond to any of your emails. Now I am stuck with 2 expensive products I cannot use and cannot send back. I am going to contact my credit card company. I am disgusted that Lady Gaga would own a company with such horrid customer service.

I ordered a foundation 25 days ago. Tracking number provided, but tracking says still has not shipped. Now I have to dispute with my credit card company. No answer from a inquiry sent to customer service.