Hayles Hair レビュー 

Hayles Hair からの回答

2026年6月29日

We are sorry to hear that you feel disappointed with your experience.

However, we would like to clarify that this review does not accurately reflect the final outcome. When you contacted us regarding the shade, we accepted the return and worked with you to resolve the issue. Although our products are custom-made and our returns policy is clearly outlined at checkout and on our website, we made an exception in an effort to provide a positive resolution.

Following your return, we have since issued you with a full refund. We therefore respectfully disagree with the statement that we have refused a refund, as this is factually incorrect.

At Hayles Hair, we always aim to resolve concerns fairly and in line with our policies, and we appreciate all customer feedback as it helps us continue to improve our service.

We wish you all the very best.

Hayles Hair からの回答

2026年6月29日

Thank you so much for taking the time to leave such a lovely review! We’re so happy we could help you find the perfect colour and curl match. Your tip about using purple shampoo and the Girls With Curls Defining Cream is so helpful, we’re sure other curly girls will appreciate it too!

Your install sounds absolutely gorgeous, and we’re thrilled to hear you’re loving your bundles. Thank you again for trusting Hayles Hair. We can’t wait to see your next look.

Hayles Hair からの回答

2026年6月29日

We’re sorry to hear you felt disappointed with your experience.

Unfortunately, your order was affected by the bank holiday, which caused a slight delay to our normal processing times. We completely understand how frustrating delays can be and sincerely apologise for the inconvenience.

We’re pleased to see your order has since been delivered, and we genuinely hope you’re loving your Hayles Hair as much as we do. If you need any advice on installation, styling or aftercare, our team is always happy to help.

Thank you for your feedback, as it helps us continue to improve our service.

Hayles Hair からの回答

2026年6月29日

We’re sorry to hear that you were disappointed with your purchase.

However, we’d like to clarify a few points for future customers. Your order consisted of a single bundle, which is not intended to provide a full-head installation. Most full installs require multiple bundles depending on the desired fullness, so the appearance of the hair being “thin” was due to the quantity ordered rather than the quality of the product itself.

We also reviewed your return request. Unfortunately, the hygiene seal had been removed from the packaging. As clearly stated in our Returns Policy and agreed to at checkout, we are unable to accept returns or exchanges once the hygiene seal has been broken due to hygiene reasons.

We always aim to be fair and transparent and are happy to assist customers before purchasing to ensure they order the correct quantity for their desired look.

We appreciate your feedback and wish you all the best.

Hayles Hair からの回答

2026年6月29日

We’re sorry to hear that you feel this way, however we must respectfully correct several inaccuracies in your review.

Prior to placing your order, we spent considerable time assisting you with colour and curl pattern recommendations based on the photos provided. As with all curly hair, curl patterns can vary significantly depending on factors such as styling routine, products, moisture levels and individual hair texture. While we always do our best to recommend the closest possible match, an exact match cannot be guaranteed from photographs alone.

We also categorically reject the allegation that we are “scamming” customers. Hayles Hair is a legitimate business that has supplied thousands of customers with premium curly hair extensions, many of whom return to purchase from us again.

Regarding your return request, our Returns Policy is clearly displayed on our website and agreed to during checkout. As your hygiene seal had been broken/opened, we were unfortunately unable to accept a return in line with our hygiene policy. This policy exists to protect all of our customers and is applied consistently.

Finally, we did not ignore your correspondence. We responded to your enquiries and explained our position in accordance with our published policies. Any restrictions to our social media content are entirely separate from your order and do not affect our willingness to communicate through our customer service channels.

We always strive to provide honest advice, quality products and professional customer service, and we remain committed to treating every customer fairly and consistently in line with our published terms and conditions.

Hayles Hair からの回答

2026年6月29日

Thank you so much for your lovely review!

We’re so happy to hear you’re pleased with both your hair and your experience with our team. We always aim to provide personalised support to help our customers find their perfect match, so it’s wonderful to know you felt looked after.

Thank you for trusting Hayles Hair, and we can’t wait to welcome you back again soon!