Hbd Jewellery ロゎ
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Hbd Jewellery レビュヌ 

542
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TrustScore 5段階評䟡の4.5

4.7

宝石店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Personalised necklace bought as a late anniversary gift, arrived within 2 days! Very pleased, looks lovely. Better materials and choice than other high street sellers. Be sure to search for discount c... もっず芋る

5぀星のうち5の評䟡

Small family run business by what seem like lovely people , brilliant customer service - I had an issue with an order and they were very fast to respond to my email the same day and sort it out for me... もっず芋る

5぀星のうち3の評䟡

I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet brok... もっず芋る

5぀星のうち5の評䟡

We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish.... もっず芋る

䌁業情報

  1. 宝石店
  2. コスチュヌムゞュ゚リヌ店
  3. 宝食デザむナヌ

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

542件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

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すべおのレビュヌ

(542)

過去12か月のレビュヌ数: 316件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

I’m extremely disappointed

I’m extremely disappointed with this order. I paid extra for priority delivery, yet I still haven’t received my package. After several failed attempts to contact the courier, I was told they received the shipment with incomplete information and no phone number. However, I had already filled in all shipping details (including my phone number) on the online store when I placed the order. I’m frustrated that the order was handed to the courier without the necessary information. Now they’re asking me to pay an additional 55 AED (~$15) even though I already paid for delivery, and they claim the shipment didn’t show that shipping was paid. This has been a very frustrating experience, and I won’t be ordering again.

Order No: #36842.

2026幎1月30日
自発的なレビュヌ
Hbd Jewellery ロゎ

Hbd Jewellery からの回答

I’m really sorry to hear how frustrating this has been, especially after paying for priority delivery.

I’ve checked the tracking for order #36842 and it shows three delivery attempts were made within the priority delivery timeframe, but the courier marked them as no answer.

I also want to be transparent that we don’t have a phone number recorded on the order on our side. If you’d like, we can resend a copy of the order details to show exactly what we received. That said, a missing phone number on its own wouldn’t usually prevent delivery, so we want to understand why the courier is saying the shipment had incomplete information.

I can confirm shipping was paid via our account. The only extra charges that are sometimes requested on arrival are local customs/import duties or carrier handling fees. If the courier is claiming shipping wasn’t paid, we can provide proof and raise this directly with them.

Please contact our customer service team via the website with your order number and, if possible, a screenshot of the fee request from the courier so we can investigate and get this resolved.

Sorry again for the experience so far, and thank you for giving us the chance to look into this properly.

5぀星のうち5の評䟡

Absolutely stunning bracelet

Absolutely stunning bracelet! The solid silver has a beautiful weight to it and feels incredibly high quality. The craftsmanship is excellent, with a smooth, elegant finish that catches the light perfectly. It looks even better in person than in the photos and feels durable enough for everyday wear while still being classy and timeless. I’ve received so many compliments already. It arrived well packaged and exceeded my expectations, the name engraved bracelet was done so quick, couldn’t be happier with this purchase and would definitely buy again or recommend to others.

2026幎1月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely love my triple name


Absolutely love my triple name necklace. I was wary about ordering online and not being able to see the quality in the flesh but I needn’t have worried the necklace is exactly as described and photographed and gorgeous quality
I have had so many compliments on it already

2026幎1月15日
自発的なレビュヌ
5぀星のうち5の評䟡

Exceptional quality

Exceptional quality, the bracelet was well packaged and I was kept informed regarding the delivery. I bought the bracelet as a birthday present and she really likes the item. I will recommend this company to friends and family

2026幎1月21日
自発的なレビュヌ
5぀星のうち1の評䟡

SCAMMERS

Avoid like the plague, recieved snapped chain and asked for returns label, they are stating i must print this out despite not having a printer and are saying i will have to send it back without a label but it will be coming out of my balance, not quite sure who ben thinks he is with his attitude problem, this is an absolute joke when they are at fault!

2026幎1月21日
自発的なレビュヌ
Hbd Jewellery ロゎ

Hbd Jewellery からの回答

Hi Leah,

I’m sorry you’re unhappy with how this was handled. I’ve reviewed the full conversation and want to clarify what happened.

You contacted us to say the chain arrived snapped. For any fault issue we offer a repair, replacement or refund, and we cover the costs. To arrange that, we asked for the item to be returned and provided return options. When you told us you couldn’t print a label, we explained the available alternatives.

As you didn’t want to use any of the return options, we then made the decision to issue a full refund anyway, without requiring the item back, so you were not left out of pocket.

We completely understand it’s frustrating when something arrives damaged, but we did resolve this by refunding in full. If there’s anything specific you feel is unresolved, please email customer services with your order number and we’ll confirm the refund details and help further.

5぀星のうち5の評䟡

Exactly what I wanted and good quality

I’ve been wanting a name necklace for a while and after looking around different websites I liked HBD’s the best for its font and different chains. They had a sale on so great value for money. I got one for myself and a friend and they look great. No issues with delivery

2026幎1月21日
自発的なレビュヌ

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