I can never log in. I've had to reset passwords and now they have some new Transmit system which doesn't work. If you attempt to use the wrong device for your "passkey" it locks you out and won't let... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... もっと見る
企業が回答しました
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... もっと見る
企業が回答しました
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... もっと見る
企業が回答しました
企業情報
当該企業による記述
At HealthEquity, we believe everyone deserves a simpler, more confident way to manage their healthcare finances. We provide easy-to-use solutions like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other benefits that help people save, spend, and plan for healthcare expenses. Our goal is to make managing healthcare benefits easier to understand and easier to navigate, so you can focus less on the complexity of healthcare costs and more on what matters most: your health and well-being. Whether you're saving for future medical expenses, paying for eligible healthcare costs, or making the most of your benefits, we're here to help you get more value from your healthcare dollars. Your health. Your money. Your way.
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3.2
まあまあ
697件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 26％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Expectations exceeded
I had called customer service to discuss continuation of my plan and payment set up and as usual the representative was extremely helpful, professional and efficient. I am very impressed with this Health Equity’s customer service.
2026年9月22日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
This is honestly the worst company to…
This is honestly the worst company to have for an FSA. My card was constantly suspended because they require you to do their job for them. They claim they can’t get invoices from providers, so even when you use the same provider repeatedly, you still have to submit receipts and documentation over and over.
What makes this worse is that suspending the card can interrupt access to medically necessary care. When you’re trying to pay for appointments, prescriptions, or other essential medical expenses, you should not have to worry about whether your FSA card has suddenly been suspended again.
What is the point of having an FSA card if you constantly have to prove every transaction and risk interruptions to your medical care? The process is unnecessarily difficult, frustrating, and time-consuming. At this point, it feels easier to pay for medical expenses out of pocket than deal with this company.
2026年9月24日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing your feedback, Lisa. We're disappointed to hear that your experience fell short of expectations. We know people count on us during important moments, and we appreciate hearing about their experiences. Your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
The phone call was picked up quickly
The phone call was picked up quickly. Melissa demonstrated professional empathy, listened to my concern thoroughly and provided detailed information in response to my concern.
2026年9月24日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Still working on a billing issue.
2026年9月24日
自発的なレビュー
HealthEquity からの回答
Hello Mic, thank you for taking the time to share your experience. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. Your perspective helps us better understand where we can continue to improve. — HealthEquity Team
Health equity and their customer…
Health equity and their customer service representatives are highly qualified and met all my service needs. I strongly recommend their services.
2026年9月24日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
HealthEquity - customer service train wreck
This company is a train wreck for customer service. I had an HSA with them, then had to undo it for tax reasons. Filled out an “excess contribution” form, that got rejected two weeks later because of added interest that changed the account balance. HealthEquity asked me to resubmit - same problem happened again. Rep #3 told me to close the account - wrong answer. Rep #4 canceled that and helped me resubmit this form, fingers crossed. AVOID THIS COMPANY AT ALL COSTS.
[Update Oct 10, 2026] In response to my review, HealthEquity kindly assigned an expert (Caleb) to my case and together we got it to the finish line, Upgrading the rating to two stars. The process was awful and even with Caleb's help, I still had to fill out a second online reimbursement request for 40 cents when some interest came in. Same punchline: avoid HealthEquity if you can.
2026年8月12日
自発的なレビュー
HealthEquity からの回答
Hello Walter, thank you for sharing your feedback. We're disappointed to hear your experience fell short of expectations. We know people trust us with important aspects of their healthcare journey, and we don't take that responsibility lightly. We appreciate you taking the time to let us know about your experience and your feedback helps shape the work we do as we look for ways to improve. — HealthEquity Team
Horrible customer service
Horrible customer service. They charged a very large fee just to keep my account open! Closing the account was very difficult. It took many weeks. They kept telling me I had to confirm my address because the address I used on my account closure form did not match my account information. However, it did match but I still had to jump through multiple hoops until they finally gave me my money back.....run away!!!
2026年8月24日
自発的なレビュー
HealthEquity からの回答
Hello Angela and thank you for taking the time to write a review. We're sorry to hear that your experience closing your account was difficult and frustrating. We value honest feedback. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to improve. — HealthEquity Team
The team was extremely helpful in…
The team was extremely helpful in helping me cancel my COBRA insurance and they explained things completely, including that my refund check would come by mail. That helped because I would know it would take longer and that I was not just looking at my bank account. Thank you
2026年9月24日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Customer service was very helpful
The customer service representative was professional and friendly. He was patient, helpful and easy to understand.
2026年9月24日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Customer Service
The initial instructions were simple.
Waiting period was very brief.
Representative was very knowledgeable, clear and friendly.
2026年9月23日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Gentleman was excellent
My representative (a gentleman) was very easy to understand and helped me to understand what went wrong.
2026年9月23日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Experience was wonderful
Experience was wonderful. She answered all my questions and I got all my answers.
2026年9月23日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Brandy was exceptional
Brandy had a great phone voice, explained everything in detail, and was very professional and pleasant to work with.
2026年9月23日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Great customer service!
I've had to call several times for assistance and they have always been very friendly and very helpful. When the rep didn't know the answer, she put me on hold and got me the right answer. And they are there 7 days a week! Huge advantage for someone who works 6 days a week.
2026年9月22日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
From our conversations
From our conversations, the representative consistently demonstrated professionalism, attention to detail, and a strong commitment.
2026年9月22日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Representative went above and beyond to…
Representative went above and beyond to resolve my issue.
2026年9月22日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I like this platform as it allows me to…
I like this platform as it allows me to pay when my EOB matches the bill from the hospital and what is actually being asked from my HSA. It gives me a check so I can question the bills when I think they are inappropriate
2026年9月21日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Amazing
The few times I have called have been very easy and pleasant. The staff and representatives and very helpful and easy to talk to. I would recommend them for your needs and concerns without any hesitation.
2026年9月21日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
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