I can never log in. I've had to reset passwords and now they have some new Transmit system which doesn't work. If you attempt to use the wrong device for your "passkey" it locks you out and won't let... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This time I reached a human but after 45 minutes she was out of ideas and transferred me to the "special login team" that helps people who don't know what a passkey is or why it should be on a phone,... もっと見る
企業が回答しました
WOW! I have been dealing with so much bad customer service for so long, and Health Equity knocked it out of the park. A fairly complicated request resolved in under 30 minutes, not days, weeks, or mon... もっと見る
企業が回答しました
Shawna (sp?) was extremely knowledgeable, friendly and professional! She understands our program and explained it clearly to us. We had numerous questions and she patiently answered all of them. Sh... もっと見る
企業が回答しました
企業情報
当該企業による記述
At HealthEquity, we believe everyone deserves a simpler, more confident way to manage their healthcare finances. We provide easy-to-use solutions like Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), and other benefits that help people save, spend, and plan for healthcare expenses. Our goal is to make managing healthcare benefits easier to understand and easier to navigate, so you can focus less on the complexity of healthcare costs and more on what matters most: your health and well-being. Whether you're saving for future medical expenses, paying for eligible healthcare costs, or making the most of your benefits, we're here to help you get more value from your healthcare dollars. Your health. Your money. Your way.
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697件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 26％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Caring Service.
I wasn’t able to resolve my issue online or through AI. When I spoke with the representative I was listened to, given alternative solutions to my issue and it was solved quickly and from a person who cared about my needs.
Thank you.
2026年9月21日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
The representative was so helpful and…
The representative was so helpful and patient. Highly recommend this company.
2026年9月21日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Excellent customer service
Excellent customer service, fantastic services. I have 2 HSAs and this is by far the best HSA provider.
2026年9月20日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
The representative was extremely knowledgeable.
The representative was extremely knowledgeable about my issue. It made my experience satisfying and the issue was resolved.. They were very patience in answering all of my questions.
2026年9月19日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Avoid this company if possible. Terrible website-with a "new" name, very unfriendly navigation
HealthEquity's website is awful.
Requiring only a passkey is discriminating against folks who either don't have a phone, (yes, there are some) and many, who have phones but use the phones to make calls, NOT deal with personal health issue. You should be sued for Ageism Discrimination!!!!
-And your phone AI jerk asked 3 times for every question. Fortunately, Walter the customer service was wonderful!
2026年9月19日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience, Beverly. We are disappointed to hear of your difficulties with passkey. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. Your perspective helps us better understand where we can continue to improve. — HealthEquity Team
I received help logging into my account…
I received help logging into my account without it being confused with my spouse's account. The customer service representative was very helpful and patient as I created my online account.
2026年9月19日
自発的なレビュー
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
EZ Receipt's representative helped me
Receiving help from EZ Receipt's representative named Peggy helped me to reset my password through the mobile app as we tried to login online multiple times and received error messages. We were on the phone for 45 mins trying to figure out why the website kept me in a loop trying to reset my expired password.
2026年9月18日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Wonderful service.
2026年9月18日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
I had a wonderful lady Taylor help me…
I had a wonderful lady Taylor help me with all my questions. She was very nice and professional.
2026年9月18日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
HealthEquity からの回答
Thank you for taking the time to share your experience! We know managing healthcare finances can feel complicated, so it’s great to hear that your experience with HealthEquity felt straightforward and supportive. We appreciate your trust in us. — HealthEquity Team
Agent resolved my frustration.
I was a little frustrated attempting to update my access to Healthnet ending in a constant loop. I contacted support. The agent was courteous and professional guiding me through the whole process getting all that I required resolved.
2026年9月17日
自発的なレビュー
HealthEquity からの回答
Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Sorry, I forgot her name, but it was around 11:30 AM (EST) The customer service representative was…
The customer service representative was very patient understanding and knowledgeable while assisting me with the resolution to my problem.
I couldn't have received a more quality and pleasant experience.
KUDOS all around!
2026年9月17日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
Do yourself a favor and don’t waste your money
Do yourself a favor and don’t waste your time on this garbage service. You’re functionally paying taxes with the amount of money you lose from the card not working and then getting charged. It’s not worth it. You might even end up paying more than what you would in taxes.
I have a pre-tax transit card that’s repeatedly gets declined at the subway turnstile even though I have funds, then i pay with my regular post-tax money only to find a charge on the health equity card. So I’ve paid twice. This has happened at least four times in the last two months. I’ve paid 12 bucks for the privilege of paying pre-tax money? That’s about a week of transit costs for me.
To add to the frustration I’m constantly waking up to “declined” purchases on my Apple wallet that were sent at 2am when I was sleeping and that’s not possible.
Stopping contributions to this today.
2026年9月17日
自発的なレビュー
HealthEquity からの回答
Hello Crystal. Thank you for taking the time to write a review. We're sorry to hear that your experience with the transit card was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Very satisfied customer
I have been very satisfied with the service provided by Health Equity and my Health Savings Account. The website is easy to navigate and there is always a real person to help if you encounter any problems or questions.
2026年9月16日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
Service Representatives were very knowledgeable and helpful
Service was provided with courtesy and a well knowledgeable representative
2026年9月14日
自発的なレビュー
HealthEquity からの回答
We appreciate you sharing your experience. Healthcare and financial decisions can come with a lot of questions, and we’re glad your interaction with HealthEquity was a positive one. Thank you for choosing us to be part of your journey. — HealthEquity Team
Extremely inconsistent call service
The first CSR I spoke to sounded like she was reading off a script and was constantly stumbling over her words and saying "umm" every time she talked. Her responses would not address my issues, and I would have to repeat myself frequently. I couldn't log in and she said because they needed to add my phone number it would take 7-10 business days for me to log in. I asked to speak to someone else and I was on hold for at least 15 min or so. The call lasted over 50 minutes. I hung up and called again. The second CSR was lovely! He was well spoken and knowledgeable. I was logged into my account in 10 minutes. He deserves all the accolades! If I had only spoken to him, I would be giving this service 5 stars.
EDIT: I completely forgot about maybe the worst part. I asked the first CSR if there was a survey I could take and she said no! Then of course the second CSR said there was a survey I could take and emailed the link, which is how I was able to leave a review at all
2026年9月14日
自発的なレビュー
HealthEquity からの回答
Hello Ruby. Thank you for sharing both what worked well and where there may be room to improve. We want every member to feel supported and confident when managing their healthcare finances, and your perspective helps us continue working toward that goal. We appreciate your trust in HealthEquity. — HealthEquity Team
Don't bother
Don't bother. The receipts you get from doctors' offices do not provide the level of detail that HealthEquity requires. It's not worth the time to go back and forth between your providers and HE to come up with acceptable documentation. Especially frustrating when it's $30 for a charge that was clearly a dr office.
2026年9月15日
自発的なレビュー
HealthEquity からの回答
Hello Megan. Thank you for taking the time to write a review. We're sorry to hear that your experience was frustrating. We value honest feedback and recognize that there is always room to improve. Hearing directly from the people we serve helps us better understand their experiences and the areas where we can continue to grow. — HealthEquity Team
Was able to speak to a knowledgeable…
Was able to speak to a knowledgeable person not a AI bot
2026年9月15日
自発的なレビュー
HealthEquity からの回答
Thank you for the thoughtful feedback! Making it easier to manage your healthcare dollars with clarity and confidence is exactly what we aim for. We’re grateful to have the opportunity to support you. — HealthEquity Team
The representative made a genuine…
The representative made a genuine effort to resolve my problem and actually did indeed get it fixed.
2026年9月14日
自発的なレビュー
HealthEquity からの回答
Thank you for your kind words! We’re happy to hear that your experience made managing your account feel a little easier. Feedback like yours helps us understand what matters most to our members, and we truly appreciate you sharing it. — HealthEquity Team
If I could give them a zero
If I could give them a zero, I would! My company has used them for years and they work very hard to ensure you can’t use your FSA money. The app
Is useless and the customer service is incompetent. If you are a company looking for a FSA carrier company do not use them!!! Horrible company!
2026年9月13日
自発的なレビュー
HealthEquity からの回答
Hello Cypress, thank you for taking the time to share your experience. We're disappointed to hear that it fell short of expectations. We know how important these moments can be, and we appreciate hearing honest feedback from the people we serve. Your perspective helps us better understand where we can continue to improve.
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