Love my Heartbox Scotland. Love that you have choices to customize your box or to do add ons. My daughter & I have been splitting the contents of our monthly gift box. But I made sure we both got a '... もっと見る
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Always enjoy having the option to add to my Heartbox if I want. The items offered have always been first class and quality.
The products are great I look forward to receiving them every month it’s fun getting things from other countries
I’ve ordered add-ons before, especially the Julia Childs pieces. I did not receive the autumn add-ons I ordered, and last year I never received an add on necklace. And another time, when they offere... もっと見る
企業が回答しました
企業情報
当該企業による記述
Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.
連絡先
151 Broad Street, G40 2QR, Glasgow, 英国
- 01415564353
- support@heartboxscotland.com
- heartboxscotland.com
4.7
優良
545件のレビュー
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I love getting my box
I love getting my box , it is always filled with wonderful things.
It reminds me of Scotland , when we went I love getting surprised!
2026年3月13日
Heartboxscotland からの回答
We love getting a wee surprise Karen. Thanks for being part of our clan and taking the team to feedback.
Wam wishes
Gemma 🏴
Gemma is amazing and the box is perfectly curated. Subscribe.
Gemma goes the extra mile for her subscribers-- which speaks volumes of her character. The box is a wonderful treat. Shipping costs are a lot to the states (but that is not their fault) The goodies align with the price of the box. My dreams will come true when i get a unicorn themed box-- with maybe Julia childs painting on the glass!
2025年12月16日
Heartboxscotland からの回答
Oh no Dana i'm so sorry to hear this we will of course put this write. One of the time will be in touch with you to get a replacement to you.
Thanks for being part of our clan and taking the time to feedback.
Warm wishes.
Gemma 🏴
I love my Heartbox
I love my Heartbox! 🤍💙🏴Always great quality gifts and the possibility to upgrade our box. I love this idea. It’s a great complement. Customer service is the best, if you write with a question, you get an answer really fast. I appreciate that. The best Scottish box 🏴👏🏻
2026年3月13日
Heartboxscotland からの回答
Thanks for being part of our clan Marie-Therese we love being able to bring you a wee piece of Scotland when you can't be here.
Thanks for the feedback on our add to box items, it means the world.
Warm wishes.
Gemma
I love everything I've gotten
I love everything I've gotten. Such a good variety of items and the price is good too
2026年3月13日
Heartboxscotland からの回答
Thanks for being part of our clan and taking the time to feedback. We love bringing you a wee piece of Scotland when you can't be here.
Warm wishes.
Gemma
Each Heartboxscotland is just wonderful…
Each Heartboxscotland is just wonderful and is always better than the last. I'm always pleased with the variety of items in each box.
2026年3月13日
Heartboxscotland からの回答
Thanks so much Charlene for taking the time to feedback, we love bringing you a wee piece of Scotland!
Warm wishes.
Gemma 🏴
Heartboxscotland からの回答
Thanks so much for being part of our clan Jason and taking the time to feedback. We love bringing you a wee piece of Scotland when you can't be here.
Warm wishes.
Gemma 🏴 🏴
My box arrived with no problems this…
My box arrived with no problems this time. Very happy with selection. Love the necklace and have been wearing it.
2026年3月18日
Heartboxscotland からの回答
Thanks for being part of our clan Patricia, we love bringing you a wee piece of Scotland.
Warm wishes.
Gemma 🏴
I am always excited to receive my box…
I am always excited to receive my box each month. I look forward to all the goodies packed inside!
2026年2月23日
Heartboxscotland からの回答
We love bringing you a wee piece of Scotland when you can't be here! Thanks for being part of our clan Cathy and taking the time to feedback.
Warm wishes.
Gemma 🏴
Heartboxscotland からの回答
Thanks for taking the time to feedback and being part of our clan Norm.
Warm wishes.
Gemma 🏴
I Love the wonderful items in each of…
I Love the wonderful items in each of the boxes I have received. A perfect blend of beautiful and tasty items each time.
2026年2月23日
Heartboxscotland からの回答
Thanks so much for the kind words Marcy and taking the time to feedback! We love brining you a wee piece of Scotland when you can't be here.
Warm wishes.
Gemma 🏴
Heartboxscotland からの回答
Thanks so much for taking the time to feedback and the kind words, thanks for being part of our clan Annette 🏴
Heartboxscotland からの回答
Thanks so much for taking the time to feedback Sarah, we love bringing you a little piece of Scotland 🏴
Mussel Bowl
The item I purchase, the mussel bowl, has a crack in it. I"m not sure if it was damaged in shipping or was sent that way. Too bad, it's a nice piece.
2026年1月13日
Heartboxscotland からの回答
Hi Joanne
Oh no, this shouldn't be the case we will have one of the team reach out to you.
Warm wishes, Gemma
Heartbox Scotland feels like home
Heartbox Scotland gives me a small and sometimes big taste and sense of what it is to be in Scotland. It is the land of my people. It has solidified my goal to travel there.
2026年1月13日
Heartboxscotland からの回答
Oh Theresa we just love helping you feel close to Scotland when you can't be here! I hope you get to visit soon. Gemma 🏴
They do it all!
Everyone at Heartbox has been quick to respond and to accommodate my questions and requests. The boxes themselves are a joy to open and are full of wonderful tidbits of Scotland. I will continue to use Heartbox in future gifting.
2025年12月8日
Heartboxscotland からの回答
Hi Deborah thanks so much for the lovely feedback and kind words, we love sending you and your loved ones a wee bit of Scotland.
Warm wishes.
Gemma 🏴
Missing items
I’ve ordered add-ons before, especially the Julia Childs pieces. I did not receive the autumn add-ons I ordered, and last year I never received an add on necklace. And another time, when they offered extra items, I ordered whiskey lip balm, and got whiskey soap instead. These things are expensive, and all I’ve gotten is a “We’re looking into it”. I’m done risking my hard earned money on things I may or may not receive. Do better!
2025年12月8日
Heartboxscotland からの回答
Hi Jennifer, we are a little behind in responding to our trustpilot comments but we did reach our to you on email when you posted as we don't seem to have any emails from you on your missing items. It doesn't look like we have heard back yet. I will try and reach out to you again to understand what's went wrong, as this isn't the experience we want you to have.
Warm wishes.
Gemma 🏴
Website is confusing
Website is confusing. The price is too expensive for the quality and number of items.
2025年12月8日
Heartboxscotland からの回答
Hi Mackenzie
Thank you for taking the time to share your feedback, we really appreciate it.
We’re sorry to hear that you found the website confusing and that the box didn’t feel like good value for you. That’s certainly not the experience we want anyone to have. We’re always working on improving both our website and the overall Heartbox experience, so your comments are genuinely helpful.
Each of our boxes is carefully curated with products sourced from small Scottish makers, and we aim to balance quality, storytelling, and a sense of connection to Scotland in every delivery. That said, we completely understand that value can feel different for everyone.
If you’d be open to it, we’d love to hear a bit more about your experience so we can learn from it, feel free to reach out to us directly at Support@heartboxscotland.com
Thank you again for your feedback,
Gemma & the Heartbox Team
I’ve been treating myself with a little…
I’ve been treating myself with a little piece of Scotland every month until my elopement in Edinburgh next June! Heartbox has been fulfilling that little need. My fiancé and I look forward to opening our box every month!
2025年11月11日
Heartboxscotland からの回答
Not long now Madison wishing you a wonderful wedding in June! We love being able to bring you a wee bit of Scotland until you can be here.
Warm wishes.
Gemma 🏴
Happy Subscriber
I have been a subscriber for a number of years and every month I receive a box with quality Scottish goodies. I get more in value than what I pay. I am always glad to receive my monthly box.
2025年11月11日
Heartboxscotland からの回答
Thanks for being a long term clan member Dorothy, thanks for the lovely feedback we love sending you a wee bit of Scotland every month.
Warm wishes.
Gemma 🏴
A gift from Scotland always reminds me where my ancestors came from
Every item that was sent were a treasure to behold…I have so many wonderful items that remind me of Scotland. They are all well crafted and it is always great joy when i open each package each month.
When I have had a problem I always get a quick reply.
Only criticism is I had a card compromised, not by this company. I wish they had let me know they were having trouble..I miss 2 boxes I was really looking forward to getting. The blame is mine but a reminder my card was refused would have reminded me to change the card.
Best gifts from Scotland
2025年11月11日
Heartboxscotland からの回答
Hi Elizabeth, thanks for being part of our clan and for taking the time to feedback. You should get an automated email when this happens but we will take this away and have a wee look at the process and see if we can make any tweaks.
Warm wishes.
Gemma 🏴
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