I have Limited Systemic Sclerosis, a constituent of which is Raynaud's Phenomonen. I've worn HH's "normal" socks for several years and felt the benefits, but since discovering they produce a range o... もっと見る
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Ordered from Heat Holders Ireland on 21st Dec. The website states next day delivery, altogether I didn't expect this due to christmas. When I tried to call the phone number was out of service howe... もっと見る
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In early December I bought seven pairs of the Original Heat Holders socks (2.3 tog - seven times warmer than standard socks). I laundered them exactly as indicated (40 degrees in washing machine, dri... もっと見る
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I've tried all types of wool socks and nothing compares to heat holders for warm feet. I use them for ice fishing trips to northern Minnesota and Canada. Cold feet alone, can ruin the trip but t... もっと見る
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企業情報
当該企業による記述
Heat Holders: The Warmest Thermal Socks, Hats, Gloves & More. Heat Holders are quite simply the warmest thermal socks and accessories you can buy! We started out in 2008 with a vision to create the ultimate thermal sock, warmer than anything else on the market. Since then, we've used our world-leading insulation knowledge to create ranges of thermal underwear, tights, hats, gloves, neck warmers and more. We also now offer a range of products to bring more warmth right into your home, including our toasty thermal blankets, which are available in a wide range of colours.
連絡先
Drew Brady & Co. Ltd, Dove Mill, Dove Road, Deane, BL3 4ET, Bolton, 英国
- customerservices@heatholders.co.uk
- heatholders.co.uk
3.4
まあまあ
79件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Ceramic Thermal? Don't bother....
Purchased the 'Mens Cedrick Ceramic Thermal Long Sleeve Top' for £30, unlike the cheaper thermal on their website, this one didn't have any reviews so was a slightly blind buy but due to it having a higher tog rating (according to the description), I decided to give it a go.
I wear thermals every year and have bought a fair few in my time but super dissapointed with this Cermaic Thermal - it's decribed as light weight but feels paper thin and identical to supermarket thermals which cost a 1/3 of the price.
If you are considering purchasing, honestly don't bother, now have to deal with the headache of returning - I usually never leave reviews, good or bad but the price being charged for this thermal long sleeve is honestly insane, supposedly it was on sale down from £50 when supermarkets charge £8 for the same item!!
2025年10月19日
自発的なレビュー
Heat Holders からの回答
Dear Hash,
We are sorry to read this review.
Please note the Cedrick Ceramic Thermal Long Sleeve Top contains ceramic technology which allows warmth in a deliberately designed thinner garment. So provides warmth without bulk. We cannot ascertain from your review if you wear tested the garment. If not, we would ask that you put it to the test and if you are still not happy you can return postage free for a full refund via our returns procedure, link here: https://heatholders.co.uk/pages/returns-form
Kind regards, Heat Holders team.
Warm but bad quality
They are warm yes. But the quality is really bad. All of them get holes after 3 or 5 weeks only.
2025年10月20日
自発的なレビュー
Heat Holders からの回答
Dear Raphael SEYFRIED,
We are sorry to read your review. Please contact our customer service dept: customerservices@heatholders.co.uk
So that we can ascertain the problem and assist with a solution.
Kind regards
Heat Holders team.
Ordered online missing product
Ordered online
Children’s 3 pairs pink heat holder socks
Only received 2 pairs
Sent enquiry about this
Not satisfactory as I paid for 3 pairs pink socks
Let’s see what the response and how long it takes to respond and send out missing pair
2025年9月17日
自発的なレビュー
Heat Holders からの回答
Dear Wendy Gower,
We are very sorry that our team missed one pair of children's Heat Holders socks in your order. Our team contacted you as soon as they received your e-mail with an apology and the missing pair was posted out to you the same day.
We hope this did not cause too much distress or inconvenience and once again please accept our humble apologies.
We do hope the intended wearer loves the socks and if you have any further issues please do reach out to us first.
Thank you.
The Heat Holders team.
Für mich ist Heat Holders gestorben
Für mich ist Heat Holders gestorben. Aufgrund falscher Angaben auf dem Paket wurden mir Zollgebühren in Rechnung gestellt. Meine Beschwerde bei Heat Holders blieb unbeantwortet. Man hielt es nicht einmal für nötig, sich zu entschuldigen. So werde ich in Zukunft wieder direkt in China bestellen. Dort gibt es genügend Alternativen, die sogar noch günstiger sind.
2025年3月14日
自発的なレビュー
Heat Holders からの回答
We are sorry to read this review. Our customer service dept will always reply to genuine e-mails and aim to resolve any issues as best as possible. As to date we have not received any message from you. Please e-mail: customerservices@heatholders.co.uk so that our team can assist you. Kind regards, Heat Holders team.
Nice fingerless gloves
Nice fingerless gloves. Very, very fast service - got them the day after I ordered even though they were sent tracked 48 by Royal Mail!
2025年3月5日
自発的なレビュー
Heat Holders からの回答
Thank you Mark Ashley for your positive review. We are glad you like our Heat Holders Fingerless Gloves and quick service. Kind regards, from the Heat Holders team :-)
Junk product
Received mens ankle socks that had frayed and unfinished openings just hanging off the top on both.
Left a voicemail just to receive another bot response via email. Do not waste your money. Zero human customer service. Funny reading all the imaginary reviews on their website.
2025年2月20日
自発的なレビュー
Heat Holders からの回答
Dear B S, we are sorry to read this, we rarely receive such negative comments about our products or service. If you wish to speak by telephone please e-mail your telephone number to our customer service dept: customerservices@heatholders.co.uk where, if genuine Heat Holders, we shall either offer you a replacement or a full refund. Kind regards, Heat Holders team.
Update - we believe that you are based in the US and purchased from heatholders.com whereas your review has been placed on Trust Pilot for Heat Holders UK website. If this is correct please contact: https://www.heatholders.com/pages/contact or you may still e-mail us here in the UK and we shall pass your message on to the correct team.
Keep warm in a puffer jacket
Purchased mens puffer jacket in the sale. It arrived day after ordering and I was a little apprehensive, I am daft enough to play golf in all weathers, hoping it would be warm enough. I am an xxl and it fitted quite closely, more like a jumper but I did read that it was a second layer and my outer golfing jacket fitted nicely over.
Well it was freezing today and I am writing this review as without doubt I have purchased something that does at it says. Can't say I was overly hot, but snug enough to get me around.
Well done Heat Holders. Would highly recommend .
2025年2月17日
自発的なレビュー
Heat Holders からの回答
Thank you Rob Power for your positive review. We are glad to hear you are happy with our men's puffer jacket and it helps you stay warm and play golf in the winter! Kind regards, the Heat Holders team :-)
You made my day heat- holders
You made my day heat- holders, you sent me a pair of socks to replace the ones that I opened for Christmas, which had a huge hole. Absolutely wonderful and brilliant. Thank you so much
2025年1月20日
自発的なレビュー
Heat Holders からの回答
Thank you Verna Plummer for your positive review. We were so sorry to hear you found a hole but glad we managed to resolve quickly for you and that you were happy with our service :-) Kind regards, from the Heat Holders team.
Hot stuff
My softie dad needed hat and gloves for our daily woodland walks. He said the new ones were great, and he was ecstatic about the new sockos, he said it was like walking on foam rubber. Can you do them in dog size for spaniels? l have to go out barefoot
2025年1月15日
自発的なレビュー
Heat Holders からの回答
Hello George, thank you for your furtastic review and we are so glad to hear your Dad is happy with his new Heat Holders socks, hat & gloves :-) We appreciate anybody would have to be barking mad to go out in winter without Heat Holders and will certainly give that some thought. From the Heat Holders team ;-)
Excellent service
Excellent service - placed online order for some gloves and the item was received the next day. I hope they are as warm as the Heat Holders hat my husband got me for Christmas.
2025年1月21日
自発的なレビュー
Heat Holders からの回答
Thank you Angie Milsom for your positive review. We ship all orders received same or next working day, so we are glad to hear you received so quickly. We hope you love your Heat Holders gloves. Kind regards, Heat Holders team :-)
Very considerate :)
My Google auto filled my old postcode which got my order stuck, rerouting into the wrong area. Heatholders were very understanding and sent me out a replacement, as well as a prepaid shipping label for the original order to send it back whenever it arrives, to save any delays. Very considerate and helpful. Thank you!
2025年1月22日
自発的なレビュー
Heat Holders からの回答
Dear Hazel Owers, thank you for your positive review. We are glad we resolved this issue for you swiftly and pleased to hear you are happy with our solution & service :-) From the Heat Holders team.
Excellent Customer Services.
Excellent Customer Services.
Gill has been so helpful with my order. Great communication, professional, friendly and efficient.
Delighted with items from Heat Holders and fantastic to experience the after sales is just as good.
2025年1月16日
自発的なレビュー
Heat Holders からの回答
Hi Melanie, thank you for such a lovely positive review. We are so glad you are happy with our items & service :-) Kind regards, Heat Holders team.
Great quality products and top customer service
Great quality products, their gloves really keep my hands warm. Unfortunately there was a small issue with one of the gloves which was immediately rectified with a replacement being sent by post next day, after I shared a photo of the fault. This saved me the hassle of returning the glove to the original retailer.
2025年1月15日
自発的なレビュー
Heat Holders からの回答
Thank you @RegularTraveller for your positive review. We are sorry there was initially an issue but glad we managed to resolve quickly to your satisfaction. Kind regards, Heat Holders team :-)
Definitely NOT the warmest clothing!
The company profile blurb states "Heat Holders are quite simply the warmest thermal socks and accessories you can buy" I sincerely doubt that this declaration is a true fact!
I purchased the socks, gloves and neck warmer and can honestly say all are a disappointment. I used these items for my cycling activities but they performed no better (cold hands and feet ) than similar items purchased cheaper elsewhere in actual fact alternative purchased items were marginally better! the neck warmer did keep my neck warm however after using a few times it has gone completely out of shape. For all the hype I believe you would be far better purchasing these particular items elsewhere.
Does this company care about negative comments , I would let you be the judge of that after looking at Heat Holders stock reply to all the negative comments.
2025年1月11日
自発的なレビュー
Heat Holders からの回答
Dear M Harrison, we are sorry to read this review. We care deeply about the warmth and well being of our customers, it is the main reason we created Heat Holders due to many poor products in the market that didn't work. We have received many thousands of positive reviews and messages from customers and rarely receive messages such as yours. Heat Holders are designed to trap warm air, if hands or feet are very cold to begin with this can be a more difficult process. We would suggest warming items first such as in an airing cupboard or on a radiator, where safe to do so. Our neck warmers are one of our favourite items and again this is not a complaint we usually receive. We would request you check the products are genuine Heat Holders and that you adhere to washing instructions. If purchased from our Heat Holders website and you are still not happy, please contact our customer services team: customerservices@heatholders.co.uk where we shall offer you a full refund. Kind regards, Heat Holders team.
Five stars for service, thankyou !
Five stars happily given to Heatholders for outstanding customer service. I purchased some gloves online the week before Christmas, but found that they were frayed and too tight on the fingers. I contacted Heatholders directly on 23rd Dec and they sent a replacement pair in the post on next-day courier, arrived Christmas Eve and saved the holidays for me!
2024年12月23日
自発的なレビュー
Heat Holders からの回答
Dear Nick, we were sorry to hear about the initial problem but glad we managed to fix quickly for you and just before Christmas! We hope you had a lovely time :-) From the Heat Holders team.
Heat Holders からの回答
Dear John, thank you for your positive review :-) From the Heat Holders team.
Fantastic quick response time and…
Fantastic quick response time and excellent understanding and reaction to my problem….excellent customer service.
Thanks so much.
I will place order again with my correct SIZE requirements.
2024年12月22日
自発的なレビュー
Heat Holders からの回答
Dear Tom Ryan, thank you for your positive review. We are glad we managed to assist you and that you were happy with our customer service. Happy Holidays! From the Heat Holders team :-)
Outstanding customer service
Outstanding customer service! I've out a wrong postcode due to auto fill and the parcel kept getting sent back and forth between two depots. I contacted the customer service and explained my error. The lady was absolutely fantastic and sent out a replacement which arrived the very next day.
The tights are absolutely gorgoeus and ever so warm. Highly recommend for both quality and customer service. Well done!
2024年12月19日
自発的なレビュー
Heat Holders からの回答
Dear M Stegnjaic, thank you for your positive review. We are so glad you are happy with our customer service and that you love our Heat Holders tights. We will always try to resolve any issues as best we can. Happy Holidays from the Heat Holders team :-)
Very warm gloves
The gloves I received are very warm. However, after only a few weeks, the tips of two of the fingers started to fray quite badly. Having put a poor review on their website, I received an email saying another pair are in the post & asking me to return the faulty pair in a pre-paid package. Therefore I am pleased with the company’s response, hence the five stars.
2024年11月18日
自発的なレビュー
Heat Holders からの回答
Dear Sally Gosling, thank you for your review. We were sorry to hear there was an issue with your gloves but glad you were happy with our quick response to put it right. We request all our customers to e-mail our customer service team if there are ever any issues or queries: customerservices@heatholders.co.uk. We will always try to put it right. Happy Holidays from the Heat Holders team :-)
Nice but de quality is bad.
Nice and comfortable socks but the quality is very bad. Holes appear on the heel after wearing it several times.
2024年12月15日
自発的なレビュー
Heat Holders からの回答
Dear Dirk, we are sorry to hear this. Please make sure you have purchased genuine Heat Holders. Please further contact our customer service team via e-mail: customerservices@heatholders.co.uk who will be able to assist you. From the Heat Holders team.
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