Heating Parts Specialists レビュー 

115
TrustScore 5段階評価の4.5

4.7

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I always get my parts for my oil boiler service here. I can go back after a couple of years away, simply click on ‘re-order’ and the same parts are in stock and reasonably priced. On occasion I’ve had... もっと見る

5つ星のうち5の評価

Best price for a Rayburn part. Delay was from AGA/Rayburn not HPS and Nimra on the customer service team did a grand job speeding things up

5つ星のうち5の評価

Really fast & friendly communication regarding my boiler, Matthew Was really helpful and provided me with the information that i needed. The part was sent out the same day and i received the next da... もっと見る

5つ星のうち4の評価

Hi All Parcel was ordered on 18th December 2023 With next day delivery and it arrived on 20th December 2023 damaged. HPS managed the situation well and discount was negotiated. if it wasn't so close... もっと見る

企業が回答しました

企業情報

  1. ボイラー提供業者
  2. 企業間サービス
  3. 暖房器具提供業者

当該企業による記述

HPS are an independent family run distributor of parts for repair, servicing and maintenance of oil fired, gas and solid fuel heating systems.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

115件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(115)

過去12か月のレビュー数: 13

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Well done

The help & efficient way order was dispatched.
10 out of 10

2024年7月26日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your fantastic review! We're thrilled to hear that you found our service helpful and efficient. A 10 out of 10 means a lot to us! Looking forward to serving you again in the future.

5つ星のうち5の評価

Fast delivery thankfully

Fast delivery thankfully, required to be needed for water heating efficiency, so I was pleased.

2024年7月22日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答


Thank you for your feedback! We're glad to hear that our fast delivery met your needs, especially for such an important task as water heating efficiency. Your satisfaction is our priority! Looking forward to serving you again.

5つ星のうち5の評価

Excellent service and communication

Excellent service and communication

2024年7月19日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your kind words! We're delighted to hear that you were pleased with our service and communication. Your satisfaction is our top priority!

5つ星のうち5の評価

Fast delivery

Fast delivery. Exactly as described.

2024年7月19日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your feedback! We're thrilled to hear that you received your order quickly and that it met your expectations. We appreciate your support!

5つ星のうち5の評価

Helpful person to he end of the phone…

Helpful person to he end of the phone website easy to use prompt dispatch

2024年7月18日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your wonderful feedback! We're glad to hear that you found our team helpful and our website easy to use. We're also pleased that you were satisfied with the prompt dispatch. We look forward to serving you again!

5つ星のうち5の評価

Quality products at a great price.

Quality products at a great price.
Notification of dispatch would be a great addition.

2024年7月11日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your feedback! We're glad to hear that you're pleased with the quality and price of our products. We appreciate your suggestion regarding dispatch notifications and will certainly consider it to enhance our service. Thanks again for your support!

5つ星のうち5の評価

Right parts

Right parts, off the shelf, received by post next morning, all positive

2024年7月15日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答


Thank you for your fantastic review! We're thrilled to hear that you received the right parts so quickly and that everything was up to your expectations. Your positive feedback means a lot to us. Looking forward to serving you again soon!

5つ星のうち5の評価

Very helpful and brilliant service…

Very helpful and brilliant service boiler was up and running the following day. Thank you . Regards Andrew Grose

2024年7月16日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you so much for your kind words, Andrew! We're delighted to hear that our service helped get your boiler up and running so quickly. It was our pleasure to assist you. If you need anything else, don't hesitate to reach out. Warm regards!

5つ星のうち5の評価

Excactly as Ordered

The item arrived on the date scheduled and was safely and securely packed to avoid damage. Item has now been fitted and seems to be performing as it should. Price was competitive within the expected limits.

2024年6月13日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your feedback! We're glad to hear that the item arrived on time and in perfect condition. It's great to know that it has been installed and is working as expected. We strive to offer competitive pricing and appreciate your acknowledgment of this. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new purchase!

5つ星のうち5の評価

Great service

Great service, very quick turnaround. Ordered Friday, arrived Saturday despite being 3-5 working day delivery (also thanks Royal Mail!). Boiler now fully functional again.

2024年6月21日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your kind words! We're thrilled to hear about the quick turnaround and that your boiler is now fully functional. We also appreciate the shout-out to Royal Mail for their speedy delivery. If you need any further assistance or have more feedback to share, please don't hesitate to get in touch. Enjoy the restored functionality of your boiler!

5つ星のうち1の評価

Shipping Description Farce

Won't be using again. Placed an order on evening of the 5th. Paid extra for parcel force 24hr assuming it would be despatched first thing morning of 6th. Didn't go out to evening of 6th. Getting parcel afternoon/evening of 7th! Self employed and have had to rework my day around this. Don't see the point of paying extra when service is not clearly described on website. Should've gone with amazon prime. Bitterly disappointed 😞

2024年6月5日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Hi Benjamin,

Thank you for your feedback. Please note that our cut-off point for next day delivery is 4 PM. Your order was dispatched in accordance with our procedures.

For more information, you can refer to our delivery policy here: https://www.heating-parts.co.uk/is-1-5/delivery/

Kind regards,
The HPS Team

5つ星のうち5の評価

Very helpful company.

Very helpful and quick with replies to my initial questions before ordering. Kept informed of delivery after order raised and received the items in very quick time. Will use again.

2024年6月5日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Dear Simon,

Thank you so much for your fantastic review! We're thrilled to hear that you found our communication helpful and responsive, and that we kept you informed throughout the delivery process. It's always our goal to provide a smooth and efficient experience for our customers, so we're glad we achieved that for you with your recent order.

We truly appreciate you choosing us and look forward to serving you again soon!

Sincerely,

The HPS Team

5つ星のうち5の評価

Great service

Great service. Very speedy delivery, even though it was shown as 3-5 working days.

2024年5月28日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you very much! We really appreciate your review and your continued business.

The HPS Team

5つ星のうち5の評価

Ordered online

Ordered online, when to London brunch to collect it, very easy experience, prices online very good

2024年5月27日
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thanks so much for your positive review! We're delighted to hear you had a smooth experience with our online ordering and in-store pickup. We know convenience is key, so we're happy it was "very easy" for you to collect your order at our London branch.

We also appreciate you mentioning our competitive online prices. We strive to offer great value, so your feedback is valuable to us.

We hope to see you again soon, whether online or in-store!

Sincerely,

The HPS Team

5つ星のうち5の評価

Great service and stock of materials.

Great service and stock of materials.

Guys have great knowledge and will go the extra mile to help you.

2024年5月25日
自発的なレビュー
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Dear Fraser,
We're so grateful for your kind review! We take pride in offering both exceptional service and a comprehensive stock of materials to meet your needs.

Hearing that our team's knowledge impressed you is fantastic! Our staff is passionate about what they do and strives to go the extra mile for every customer. Your feedback is a wonderful recognition of their dedication.

Thank you again for choosing us. We look forward to assisting you again soon!

Sincerely,

The HPS Team

5つ星のうち5の評価

I really like the professionalism of…

I really like the professionalism of the staff and cleanliness of the business premises. Quick delivery when it came to the online shopping too!

2024年5月9日
自発的なレビュー
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for taking the time to leave such a positive review! We truly appreciate you recognizing both the professionalism of our staff and the cleanliness of our premises. We take pride in creating a welcoming and efficient environment for our customers.

We're also delighted to hear you had a quick and positive experience with our online shopping and delivery.

Your feedback motivates us to keep providing exceptional service. We look forward to seeing you again soon, whether in-store or online!

Sincerely,

The HPS Team

5つ星のうち4の評価

Late delivery / Damaged product

Hi All
Parcel was ordered on 18th December 2023 With next day delivery and it arrived on 20th December 2023 damaged. HPS managed the situation well and discount was negotiated. if it wasn't so close to Christmas it would be less stressful.

2023年12月18日
自発的なレビュー
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you very much for your 4* review! I just wanted to clarify that your order was placed after our cutoff time at 4pm on the 18th, hence it was dispatched on the 19th. Regarding the damaged items during transit, our standard policy is to offer the option of returning the product. However, considering the proximity to Christmas and your urgent need for the items, we provided them to you at a special price after your confirmation that they were acceptable for use. We look forward to serving you again :)

5つ星のうち1の評価

trade discount

When they had a branch at Pulborough West Sussex , has a trade customer l received 25% trade discount
When the Pulborough branch closed the company stopped giving a trade discount thus l was paying the same price has a person off the street
l contacted the company to discuss this , but they were not interested

2023年1月19日
自発的なレビュー
Heating Parts Specialists ロゴ

Heating Parts Specialists からの回答

Thank you for your review. We greatly appreciate your feedback. Ensuring all our customers receive the best prices possible is one of our top priorities.

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