Heaven by Deborah Mitchell  レビュー 

Heaven by Deborah Mitchell からの回答

2025年10月6日

Thank you so much for your lovely review! We're so glad to hear you loved the free gift, it's always a pleasure to surprise our customers with a little something extra. 😊

We're excited to hear you're planning to subscribe monthly! By subscribing via our website you receive great discounts, some up to 31% off (dependent on product) when you include the price of postage on one off orders.

If you ever need any help setting up your subscription or have questions please contact our team, we’re always here to help!

Warm regards,
The Heaven Team 💛

Heaven by Deborah Mitchell からの回答

2025年10月6日

Thank you so much for your glowing review! We're thrilled to hear you had such a amazing experience with Deborah, she’ll be over the moon to read your kind words.

We couldn't agree more about the Gold Facial… it truly does leave you glowing! 😄 We also loved your note, we might just have to start adding that health warning!

Thank you again for your support and for taking the time to share your experience. We can't wait to welcome you back soon!

Warm wishes,
The Heaven Team 💛

Heaven by Deborah Mitchell からの回答

2025年9月16日 に更新

Thank you for your feedback. We aim to delight our customers and we're truly sorry to you feel this was not the experience you had. As confirmed by our team yesterday, both of the refunds have been processed. We appreciate your patience and understand that the delays caused frustration. We're continuously working to improve our processes and communication to ensure a smoother experience for our customers and this has been fed back. If you need anything else please do not hesitate to contact us by calling in our via email.

Heaven by Deborah Mitchell からの回答

2025年9月16日

Thank you so much for your lovely review Annette! We're absolutely delighted to hear how much you're enjoying Heaven Skincare products, especially the new Prism SPF. It’s so important to wear SPF daily and it's wonderful to know that our product is helping to protect your skin as well as looking amazing at the same time. Creating products that are both luxurious and effective is at the heart of what we do, and feedback like yours truly means the world to us. Thank you for being a valued part of the Heaven Skincare community, we’re so grateful for your support!💛

Heaven by Deborah Mitchell からの回答

2025年9月8日

Thank you for your review and kind words! We're so glad you’re loving the products and our team were there to help you. Your support means a lot! 💛

Heaven by Deborah Mitchell からの回答

2025年9月8日

Thank you so much for your lovely review! The Hydro Cleanser really is amazing. I hope you have been able to purchase one since running out, I know your skin will love you for it! 💛

Heaven by Deborah Mitchell からの回答

2025年9月8日

Thank you for your review Margretta and for ordering with us!💛

Heaven by Deborah Mitchell からの回答

2025年9月2日

Hi Mrs Kavanagh,

Thank you for your feedback, and we're truly sorry to hear about your experience, this is not the level of service we aim to provide.

Firstly, we completely understand your frustration with the lack of clear instructions and the difficulty in reading the product labels. Our intention is always to make using our products a luxurious and stress-free experience, so we sincerely apologise that this wasn’t the case for you. We will take this feedback onboard when reviewing our packaging in future.

We’re also very sorry that you haven’t received a response to your follow-up email. For our Bee Venom masks the directions for use are "Apply after your cleansing routine morning and evening. Can also be applied on top of your moisturiser or combined with a serum. Leave on for 10 minutes and wash off with warm water or you can leave on overnight/all day for accelerated results.".

If you would like to discuss this further and in relation to your skin please contact our email our time at sales@heavenskincare.com and we will provide more information.

Thank you again for bringing this to our attention, your feedback is really appreciated and important.

With best wishes,
The Heaven Team

Heaven by Deborah Mitchell からの回答

2025年9月2日

Thank you so much for your lovely review! We're delighted to hear that you're pleased with the products and that they're delivering exactly as promised. It's also lovely to know our team was able to support you, we pride ourselves on being knowledgeable and helpful whenever you need us. Your recommendation means a lot, and we truly appreciate your support!

Heaven by Deborah Mitchell からの回答

2025年9月2日

Thank you so much for your review Joanne! We're so pleased to hear you’re loving the scent and luxurious feel of the cleansing foam and Dream Cocktail Shower Wash, and that the collagen oil has become a game-changer in your skincare routine. It's always our goal to provide products that truly make a difference, and we're so pleased Charlotte's recommendation during your facial hit the mark. We'll pass on your positive feedback to her!

We really appreciate your support and look forward to welcoming you back soon! 💛

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you for reaching out, and we’re so sorry to hear about this experience — we completely understand how frustrating it must have been, especially when it’s a product you rely on.

It sounds like there may have been a misunderstanding regarding your order, and we sincerely apologise for any confusion or inconvenience caused. This isn’t the level of service we aim to provide, and we’d love the chance to make it right.

Please get in touch with our customer care team at sales@heavenskincare.com, and we’ll do everything we can to resolve this quickly and ensure you get the serum you need.

Thank you for bringing this to our attention.

With best wishes,
The Heaven Team

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you so much for your feedback!
We really appreciate you taking the time to share your thoughts — and you’re absolutely right. We understand that the product text can sometimes be difficult to read, and a clear usage guide would be incredibly helpful.

We’re currently reviewing our packaging and customer experience, and your suggestion for a leaflet with instructions is a great one. In the meantime, if you ever need guidance on how or when to use a product, please don’t hesitate to reach out — we’re always happy to help.

Thank you again for your support and for being part of the Heaven family 💛

With love,
The Heaven Team

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you for your feedback — we really appreciate you taking the time to share your experience.

We’d love the opportunity to learn more about your skincare concerns and recommend products that may be better suited to your skin type and goals. Please feel free to reach out to our team — we’re always happy to help.

Thank you again for giving Heaven a try.

With best wishes,
The Heaven Team

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you for your review!

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you so much for your lovely feedback, Alison!
We’re so pleased to hear you’ve had a smooth experience with the website and that your orders always arrive on time. It means a lot to know you’re enjoying our products — your support truly makes our day!

Thank you again for being part of the Heaven family 💛

With love,
The Heaven Team

Heaven by Deborah Mitchell からの回答

2025年7月22日

Thank you so much for your lovely feedback!
We’re so glad you’re enjoying the Bee Polish — it really is a little pot of magic, and we’re thrilled to hear it’s made your skin feel like silk.

Your kind words mean the world to us, and we completely understand treating yourself when you can. Even the smallest Heaven moments can make a big difference.

Thank you for your recommendation and for being part of our community — five stars right back at you! ✨

With love,
The Heaven Team 💛

Heaven by Deborah Mitchell からの回答

2025年7月22日

Wow — thank you so much for sharing this!
What an incredible compliment to receive, and at 71 no less — mistaken for 50-something! We’re so glad the Age Defiance Moisturiser has become a trusted part of your routine and is clearly working wonders.

Stories like yours are exactly why we do what we do. Thank you for your loyalty over the years — we’re so grateful to have you as part of the Heaven family 💛

Wishing you a speedy recovery and continued glow,
With love,
The Heaven Team