Heaven Skincare レビュー 341

Heaven Skincare からの回答

2026年2月19日

We’re very sorry to read this review and are concerned by the comments you’ve made. Customer care and professionalism are extremely important to us, so it’s disappointing to hear about an experience like the one you’ve described.

However, we cannot find any record of this situation within our business. It’s possible that this review may relate to a different company, as our flagship salon operates as a separate business.

We would genuinely appreciate the opportunity to look into this further and clarify what may have happened. Please contact us directly at sales@heavenskincare.com with your full name, appointment date, and any further information so we can investigate properly and resolve this for you.

We are committed to transparency, qualified professional staff, and fair billing, and we welcome the chance to address your concerns.

Kind regards,
The Heaven Team 💛

Heaven Skincare からの回答

2026年1月14日

Good afternoon,

Thank you for taking the time to leave a review, and I am very sorry to hear that you have experienced issues with your order.

I have carefully searched our system using the name attached to this review, however I am unable to locate an order, and we are fully up to date with our customer emails. Recently, we have noticed a number of people contacting us regarding non-delivery of orders which, upon investigation, have unfortunately been placed with a different company that has a very similar name to ours. We are currently investigating this matter, as these cases are having a negative impact on a Trustpilot score that we have worked extremely hard to achieve.

Our business is Heaven Skincare, and our official website is:
https://heavenskincare.com/

We would be very grateful if you could please double-check that this review has been left for the correct business. If you have ordered from Heaven Skincare and are experiencing an issue, please do contact us directly at sales@heavenskincare.com so we can assist you as quickly as possible.

Thank you for your understanding, and we look forward to helping resolve this.

Best wishes,
The Heaven Team

Heaven Skincare からの回答

2026年1月6日

Good afternoon,

I am so sorry to hear that you have experienced issues with your order. I have tried to search for your order with the name attached to this review however, I cannot find an order. We are also up to date on our emails. I believe it may have been a different company that you have ordered from as we have received a few emails from customer's thinking they have ordered from us but it is not.

I would be extremely grateful if you could please email us at sales@heavenskincare.com so we can help you and confirm you have ordered from us.

Best wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年12月9日

Thank you so much for your lovely review! We’re delighted to hear that you’ve seen a change in your skin and that the product fits so easily into your routine. Your feedback truly means a lot to us. We’re grateful for your support and happy to be part of your skincare journey!

Heaven Skincare からの回答

2025年12月9日

Thank you so much for your review! We truly appreciate your continued support and are delighted to hear that you consistently enjoy our service. Loyal customers like you make what we do so rewarding. We look forward to serving you again soon!

Heaven Skincare からの回答

2025年11月6日

Thank you so much for your lovely review! We’re thrilled to hear you’re loving the quality of our skincare and seeing such great results. Your kind words mean the world to us. Thank you for choosing us and for taking the time to share your experience!

Best wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年11月6日

Thank you so much for the amazing review! We’re so happy to hear you love our products. It means a lot to know you’ve had such a great experience with us.

With love,
The Heaven Team 💛

Heaven Skincare からの回答

2025年11月3日

Thank you so much for your feedback and for continuing to use our Collagen Drops we really appreciate your support. 💙

You’re absolutely right about the website instructions, we were in the process of launching a new site, which is why it took a little longer to update. The information has now been corrected so everything is clear for you and your clients.

We’re sorry for any confusion and truly value you taking the time to let us know. Your feedback helps us improve!

Best wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年11月3日

Thank you so much for your lovely 5-star review! We’re delighted to hear you enjoy our products. We always aim to deliver the best in skincare and service, so it’s wonderful to know we’re getting it right.

Your kind words mean a lot to us, thank you for your continued support!

Best wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年10月6日

Thank you so much for your review! We're delighted to hear that you're seeing results so early in your skincare journey with us, that's exactly what we aim for at Heaven Skincare.

We're also so pleased the samples gave you the chance to discover something new you might not have chosen otherwise. It's always exciting to find a new favourite!🤩

Thank you again for your kind words and support. We look forward to being a continued part of your skincare routine!

Best wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年10月6日

Thank you so much for your lovely review! We're so glad to hear you loved the free gift, it's always a pleasure to surprise our customers with a little something extra. 😊

We're excited to hear you're planning to subscribe monthly! By subscribing via our website you receive great discounts, some up to 31% off (dependent on product) when you include the price of postage on one off orders.

If you ever need any help setting up your subscription or have questions please contact our team, we’re always here to help!

Warm regards,
The Heaven Team 💛

Heaven Skincare からの回答

2025年10月6日

Thank you so much for your glowing review! We're thrilled to hear you had such a amazing experience with Deborah, she’ll be over the moon to read your kind words.

We couldn't agree more about the Gold Facial… it truly does leave you glowing! 😄 We also loved your note, we might just have to start adding that health warning!

Thank you again for your support and for taking the time to share your experience. We can't wait to welcome you back soon!

Warm wishes,
The Heaven Team 💛

Heaven Skincare からの回答

2025年9月16日 に更新

Thank you for your feedback. We aim to delight our customers and we're truly sorry to you feel this was not the experience you had. As confirmed by our team yesterday, both of the refunds have been processed. We appreciate your patience and understand that the delays caused frustration. We're continuously working to improve our processes and communication to ensure a smoother experience for our customers and this has been fed back. If you need anything else please do not hesitate to contact us by calling in our via email.

Heaven Skincare からの回答

2025年9月16日

Thank you so much for your lovely review Annette! We're absolutely delighted to hear how much you're enjoying Heaven Skincare products, especially the new Prism SPF. It’s so important to wear SPF daily and it's wonderful to know that our product is helping to protect your skin as well as looking amazing at the same time. Creating products that are both luxurious and effective is at the heart of what we do, and feedback like yours truly means the world to us. Thank you for being a valued part of the Heaven Skincare community, we’re so grateful for your support!💛

Heaven Skincare からの回答

2025年9月8日

Thank you for your review and kind words! We're so glad you’re loving the products and our team were there to help you. Your support means a lot! 💛

Heaven Skincare からの回答

2025年9月8日

Thank you so much for your lovely review! The Hydro Cleanser really is amazing. I hope you have been able to purchase one since running out, I know your skin will love you for it! 💛