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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The kitchen and baseboards were so clean when we came home. Really happy with the attention to detail. Excellent cleaning service by Hellamaid and the two cleaning ladies.

5぀星のうち5の評䟡

Best cleaning service experience we've had. They made it easy to book, set up and explain everything. The cleaner showed up exactly on time and did a really great job cleaning our house. We were so ha... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great experience with Hellamaid! The booking process was simple, the cleaner arrived on time, and the quality of the cleaning exceeded my expectations. Everything was spotless, and the attention to... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month becaus... もっず芋る

䌁業が回答したした

䌁業情報

  1. ハりス クリヌニング業

圓該䌁業による蚘述

Hellamaid is a top-rated house cleaning service in Canada, committed to making your home sparkle with convenience and peace of mind. With our easy online booking system and transparent, instant pricing, scheduling a cleaning has never been simpler. Our team of professional cleaners is friendly, fully insured, bonded, and undergoes thorough police background checks for your safety and comfort. Whether you need a one-time clean, regular upkeep, or a specialized service, Hellamaid is here to deliver quality you can trust. Experience the difference of a reliable, customer-focused cleaning service tailored to your needs.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

50件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(50)

過去12か月のレビュヌ数: 38ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Best cleaning service experience we've


Best cleaning service experience we've had. They made it easy to book, set up and explain everything. The cleaner showed up exactly on time and did a really great job cleaning our house. We were so happy with their cleaning service, we've decided to have them visit regularly.

2026幎7月9日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback, Salih. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

Booking Experience

Nice cleaning booking experience

2026幎7月7日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback, A K. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

Great experience with Hellamaid

Great experience with Hellamaid! The booking process was simple, the cleaner arrived on time, and the quality of the cleaning exceeded my expectations. Everything was spotless, and the attention to detail really stood out. Friendly, professional service from start to finish. I’d definitely use them again and would happily recommend them to others.

⭐⭐⭐⭐⭐ for me!

2026幎6月22日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback Niloy. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

girls were timely

girls were timely, efficient, and they cared

2026幎6月11日
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback GD. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

Great personality and work

Super energetic and did a wonderful job on our floors (we have 3 cats so it’s a lot of hair lol). Everything sparkles.

2026幎5月21日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback Nikki. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち1の評䟡

Disgraceful Customer Service

Booked Hellamaid 3 weeks in advance to do a move-out cleaning. They contacted me 1.5 days before my scheduled appointment to tell me they had rescheduled my appointment for the following month because they had no cleaners available. This obviously would not work because the cleaning needs to be done before the move-out date, hence why I booked the move-out service, and why I booked 3 weeks in advance.
I called their customer service line. The agent was barely audible. After asking several times to be transferred to another agent with a clearer line, I was told that they only have one customer service agent. After asking to speak to the supervisor, I was sent to a voicemail box. I never received a callback.

2026幎5月27日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Jake, thank you for taking the time to share this, and we're sorry for the frustration here. Rescheduling your move-out clean on short notice isn't the experience we want for anyone, and we own that it caused you real stress.

For some added context: the new date we offered was only a few days out from your original appointment, which happened to land at the start of the following month. And the call you reference came in around 7:30pm, after our customer service hours, which is why live transfer and supervisor options weren't available at that time.
None of that changes that we let you down on timing, and for that we apologize.

We did try to reach you today to offer a resolution, and that offer still stands. Please reach out to us at 1-888-477-6243 or email weclean@hellamaid.com and ask for Susan so we can get this sorted.

5぀星のうち5の評䟡

Amazing Detail!

I am very particular about my kitchen counters and Priya blew me away. She moved every single appliance to wipe underneath them, which most cleaners skip. The booking process with the office was also seamless. Excellent service all around.

2026幎5月15日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback Meredith. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

Fast and Thorough

Sarah did a fantastic job with our move-out clean! She managed to get the oven looking brand new, which I thought was impossible. Super polite and didn't mind our loud barking dog either. Will absolutely request her again.

2026幎5月20日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback Chloe. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち5の評䟡

Abir worked quickly and efficiently


Abir worked quickly and efficiently getting a lot done in 3 hours with fantastic results. I would recommend this company as they are easy and friendly to work with. Help scheduling and making changes is a quick call with friendly people to help .

2026幎5月21日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Thank you for your honest feedback Rosemarie. We appreciate you choosing Hellamaid and look forward to serving you again.

5぀星のうち1の評䟡

Attention Franchisees!

Hellamaid is selling a "trusted brand" image to franchisees that doesn't hold up to scrutiny. They have numerous suspicious reviews across their Google maps listings. Using artificial social proof to lure in investors is deceptive. Do your own research before buying into this "reputation."

Response: My review is based on a genuine interaction with your brand's representation and marketing. Trustpilot’s guidelines allow for reviews based on a 'genuine experience,' which is not strictly limited to a completed cleaning service but extends to the integrity of the business model you are selling.

I am not a 'member' of your service, nor did I claim to be; my feedback concerns the discrepancy between your 'trusted brand' image and the patterns of suspicious review activity I have documented. I have received the information request from Trustpilot and will be submitting the evidence I mentioned—including specific examples of what appears to be artificial social proof—directly to their integrity team.

I prefer to keep this process transparent through Trustpilot's official verification channels rather than moving to private email.

2026幎5月9日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Alicia, thanks for the comment but we'd like to address this directly. We don't have a record of you as a Hellamaid customer, we operate in 60+ Canadian cities and our reviews come from real clients after completed services. We adhere to Google's review policies, and Google's own systems remove anything that doesn't meet them. If you've seen a specific review you believe is suspicious, please share details so we can look into it.

We've also requested information through Trustpilot so we can verify your experience with us. Happy to connect directly if there's a real concern here — Abdul, our COO, is at [abdul@hellamaid.com].

5぀星のうち5の評䟡

obsessed

book them every 2 weeks and tip well bc these girls work HARD. apartment smells amazing every time i come home. 10/10

2026幎4月20日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Joshua, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

Good clean, slight communication hiccup

The cleaning itself was excellent, very thorough, baseboards and inside the oven were sparkling. Took off a star because the team arrived almost an hour after the window they gave me and I had to call to find out where they were. Customer service was apologetic and offered me a credit on my next clean which I appreciated. Will probably book again because the actual quality was there.

2026幎3月4日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Charlie, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

Sara has been a lifesaver

We've been booking biweekly with Hellamaid for about 3 months now and Sara is incredible. She remembers the little things, like that I prefer the kids toys arranged on the shelf instead of in the bin, and she's so good with our dog. The booking is all online which was honestly the reason I tried them in the first place because I hate phone calls lol. Would 100% recommend to other working moms.

2026幎2月13日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Morgan, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

Dependable every single time.

We have been using Hellamaid as our cleaning service in Kitchener-Waterloo for a couple of months now and it has been great. It’s easy to schedule and the cleaners are always punctual. Maria and Talya did an amazing job with our kitchen and bathrooms.

2026幎3月28日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Jay, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

Worth every dollar

Booked in a deep clean in Toronto for our condo near King West before family came to stay. Tania and Rosalie were very picky about the blinds, the baseboards, the inside of the microwave, everything. It hasn't looked this good since we moved in.

2026幎4月11日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Jonathan, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

Easy to reschedule

Had to push our cleaning back a week because of a family emergency. The team handled it without any pushback or rebooking fee. Small thing but really appreciated from a maid service during a stressful time.

2026幎3月12日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Leo, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

5぀星のうち5の評䟡

My go-to cleaning service

Hellamaid has been my go-to cleaning service for regular visits and deep cleans. Every visit is consistently professional and thorough, with an impressive attention to detail that is hard to find. My home is always spotless after each clean. Highly recommend for anyone looking for reliable, top-quality service.

2026幎5月4日
自発的なレビュヌ
Hellamaid ロゎ

Hellamaid からの回答

Hi Addel, thank you so much for the kind words! We're thrilled you had a great experience with our team. We'll be sure to pass this along to your cleaners — feedback like this means the world to them. Looking forward to serving you again soon!

— The Hellamaid Team

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