I recently reached out to customer support after being charged for a subscription renewal I had forgotten to cancel in time. Honestly, I was a little embarrassed about the situation, but Stephanie mad... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great customer experience! I tried the app and it worked well. I was charged the full amount after the free trial, but when I contacted support, I received a full refund within five minutes. Excellent... もっと見る
企業が回答しました
Ho avuto un’esperienza molto positiva con Atlas. L’assistenza è stata rapida, chiara e professionale, e la mia richiesta di rimborso è stata gestita con velocità. Un ringraziamento speciale a Shahada... もっと見る
企業が回答しました
I noticed I was billed for the service despite not having used the AI recently. I reached out to their team, and they were very professional and handled the situation without any hassle. The charges w... もっと見る
企業が回答しました
4.9
優良
241件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Atlas からの回答
Merhaba,
Değerli yorumunuz için çok teşekkür ederiz! Müşteri destek ekibimizle bu kadar olumlu bir deneyim yaşadığınızı duymak bizi çok mutlu etti. Desteğiniz bizim için çok kıymetli. Atlas topluluğunun bir parçası olduğunuz için teşekkür ederiz! Herhangi bir şeye ihtiyacınız olursa her zaman buradayız.
Fast service.
2026年4月17日
自発的なレビュー
Atlas からの回答
Hi Ashley,
Thank you for your review! We’re glad to hear you had a fast and efficient experience with our team. If you ever need anything else, we’re always here to help!
very helpful
very helpful, they were very patient with me in helping to build my store.
2026年4月17日
自発的なレビュー
Atlas からの回答
Hi Jill,
Thank you for your kind review! We’re really glad to hear our team was able to support you and provide patient guidance while building your store. That’s exactly the experience we strive to create.
If you ever need anything else or have questions as you continue growing your store, we’re always here to help. Thanks again for being part of the Atlas community!
Excelente servicio le doy un 10
2026年4月16日
自発的なレビュー
Atlas からの回答
Hola Sofian,
¡Muchas gracias por tu reseña! Nos alegra mucho saber que tuviste una excelente experiencia con nuestro servicio. Agradecemos mucho tu apoyo y tu calificación. ¡Gracias por ser parte de la comunidad de Atlas! Si necesitas algo más, aquí estamos para ayudarte.
Effortless refund, brilliant support
I recently reached out to customer support after being charged for a subscription renewal I had forgotten to cancel in time. Honestly, I was a little embarrassed about the situation, but Stephanie made the whole experience completely stress-free. She was kind, understanding, and processed my refund quickly without any pushback. It's rare to deal with a support team that treats you like a person rather than a ticket number. Really grateful for her help — five stars, no question!
2026年4月17日
自発的なレビュー
Atlas からの回答
Hi Ernest,
Thank you so much for your thoughtful review! We completely understand how situations like that can happen, and there’s no need to feel embarrassed at all. We’re really glad Stephanie was able to make the process smooth and stress-free for you.
If you ever need anything else, we’re always here to help. Thanks again for being part of the Atlas community!
Thank you to Amit
Thank you to Amit, the support representative, who quickly and accurately understood my issue and resolved it right away
2026年4月16日
自発的なレビュー
Atlas からの回答
Hi Flux,
Thank you so much for your kind words! We’re glad to hear Amit was able to quickly understand your issue and get it resolved right away. Thanks again for being part of the Atlas community!
very good customer service
2026年4月16日
自発的なレビュー
Atlas からの回答
Hi Mehdi,
Thank you for your review! We’re glad to hear you had a great experience with our customer service. We appreciate your support and are happy to have you as part of the Atlas community!
Great and faster communication.
2026年4月15日
自発的なレビュー
Atlas からの回答
Hi Diesei,
Thank you for your review! We’re glad to hear you had a great experience with fast communication. We appreciate your support and are happy to have you as part of the Atlas community!
Atlas からの回答
Hi Josh,
Thank you for your kind words! We’re glad to hear our support team was helpful and made your experience a great one. We appreciate you being part of the Atlas community!
Shahadat is the best one !
Shahadat is the best one !! really quick and compreensive! great!
2026年4月15日
自発的なレビュー
Atlas からの回答
Hi Rodrigo,
Thank you so much for your kind words! We’re glad to hear Shahadat was able to help you quickly and provide clear, comprehensive support. Thanks again for being part of the Atlas community!
Great customer support
Great customer support! Helped me solve two major problems very fast!
2026年4月14日
自発的なレビュー
Atlas からの回答
Hi Gabriel,
Thank you so much for your review! We’re glad our support team was able to help you quickly and get both issues resolved. We appreciate your support and are happy to have you as part of the Atlas community!
good service
2026年4月13日
自発的なレビュー
Atlas からの回答
Hi Michal,
Thank you for your review! We’re glad to hear you had a great experience with our service. We appreciate your support and are happy to have you as part of the Atlas community!
super fast and good suport
2026年4月13日
自発的なレビュー
Atlas からの回答
Hi Julien,
Thank you for your review! We’re glad to hear you had a fast and helpful experience with our support team. We appreciate your support and are happy to have you as part of the Atlas community!
Excellent software to build you're shop.
2026年4月13日
自発的なレビュー
Atlas からの回答
Hi Nagy,
Thank you for your review! We’re glad to hear you’re enjoying the platform and finding it helpful for building your store. We appreciate your support and are happy to have you as part of the Atlas community!
Atlas からの回答
Hi Karim,
Thank you for the recommendation! We’re really glad you had a great experience with our service. We appreciate your support and are happy to have you as part of the Atlas community!
great site and great support
2026年4月10日
自発的なレビュー
Atlas からの回答
Hi Livio,
Thank you so much for your kind words! We’re glad you’re enjoying the platform and had a great experience with our support team. We really appreciate you being part of the Atlas community!
Stephanie Number 1!
I had a great experience from Stephanie who helped me cancel my Atlas IO Shopify subscription and request a refund. She was quick to respond, clear in her communication, and made the whole process straightforward. What could’ve been a frustrating situation was handled smoothly and professionally. Really appreciated her efficiency and support.
2026年4月11日
自発的なレビュー
Atlas からの回答
Hi Zac,
Thank you so much for your thoughtful review! We’re really glad to hear Stephanie was able to make the cancellation and refund process smooth and straightforward for you. Providing clear, efficient, and professional support is something we take pride in, and we’ll be sure to pass along your kind words to her. We truly appreciate your feedback and thank you for being part of the Atlas community!
Stephanie was very helpful in refunding…
Stephanie was very helpful in refunding and cancelling my subscription. I didn’t really use atlas properly and customer support was happy to give me a refund. It was very easy and smooth process.
2026年4月10日
自発的なレビュー
Atlas からの回答
Hi Coziey,
Thank you for your thoughtful review! We’re glad Stephanie was able to assist you and make the refund and cancellation process smooth and hassle-free. We truly appreciate your feedback and are always here if you decide to give Atlas another try in the future.
Es una magnifica aplicación y que decir…
Es una magnifica aplicación y que decir de sus trabajadores que en cuanto tienes una complicación te acompañan casi en el instante y muy amablemente, además de solucionarte el problema. Mil gracias
2026年4月10日
自発的なレビュー
Atlas からの回答
Hola Itzaso,
¡Muchas gracias por tu reseña! Nos alegra mucho saber que estás disfrutando la aplicación y que nuestro equipo pudo ayudarte de forma rápida y amable. Apreciamos mucho tus palabras y tu confianza, ¡gracias por ser parte de la comunidad de Atlas!
Normie from Atlas support was incredibly helpful and responsive
Normie from Atlas support was incredibly helpful and responsive. she quickly understood my issue and fixed it directlyin my store.
2026年4月10日
自発的なレビュー
Atlas からの回答
Hi Jeff,
Thank you so much for your kind words! We’re glad to hear Normie was able to quickly understand your issue and get it resolved directly in your store. Thanks again for being part of the Atlas community!
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