Dimitri is a very knowledgeable and professional technician. He arrived on time, conducted is troubleshooting, losing and left. The only thing that pleased with is: I have to wait until the 8th to... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Same day service was very unexpected joy. The rates were competitive. Best of all, Safi the technician was great. He diagnosed the problem quickly, provided the estimate, and was ready to roll. He was... もっと見る
Elvis did a great job. He was polite, courteous, and professional. I would use him again. I've got tons of clothes to wash, looking forward to my machine working for years to come.
Super HelloSuper is very professional in helping with my service for my garage door. They hired an excellent professional company, Advanced Garage Doors. They did a great job, showed me how to spray t... もっと見る
企業情報
当該企業による記述
Super is a subscription-based home service contract company that offers coverage for appliances and other home system breakdowns. With Super, you can easily file for claims by using your computer or phone and work with a local repair service.
連絡先
120 2nd Street, 4th Floor , 94105, San Francisco, 米国
- (844) 99-SUPER
- customerservice@hellosuper.com
- hellosuper.com
4.6
優良
522件のレビュー
ネガティブなレビューの 36％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Response Time, Great Technician
Puls immediately set up a next day repair call. The technician was very knowledgeable and explained as he quickly assessed and discovered the issue. He set to resolving the problem and stayed to check for the desired indications. The invoice was reasonable.
2025年9月25日
自発的なレビュー
Super からの回答
Thank you, David! We’re so glad to hear the quick scheduling and thorough care from your technician made the process smooth. We truly appreciate your feedback and are happy everything was resolved to your satisfaction!
Professional
Professional, personable and explained everything so that I could understand.
2025年9月22日
自発的なレビュー
Super からの回答
Thank you for your kind words! We’re so glad to hear that our technician was professional, personable, and took the time to explain everything clearly. We truly value your feedback and are happy we could make the process easy to understand
Artem is very pleasant
Artem is a very pleasant person. Very knowledgeable and proficient. He went above and beyond to get my refrigerator working in great condition.
2025年9月19日
自発的なレビュー
Super からの回答
Thank you for your kind words! We’re so glad to hear Artem provided such excellent service and went the extra mile to get your refrigerator back in great condition. We’ll be sure to share your feedback with him!
Awful experience
Awful experience – slow, unresponsive, and frustrating
I rarely leave reviews, but my experience with Super Home Warranty has been bad enough that I feel compelled to warn others.
Communication is nearly nonexistent. It’s incredibly difficult to reach anyone who can provide real answers. I’ve had to follow up multiple times just to get the most basic updates.
Project timelines are absurdly slow. Days turn into weeks with no clear next steps or urgency, even for urgent repairs.
Accountability is lacking. No one takes ownership of the issue. I’ve been bounced around, put on hold, and given conflicting information.
It feels like their strategy is to delay, frustrate, and wear you down until you give up. I expected professionalism and at least a functional service flow—this was far from that.
If you value your time, money, or peace of mind, I highly recommend looking elsewhere.
2025年5月10日
自発的なレビュー
Super からの回答
We deeply regret the experience you’ve had with us. What you described—poor communication, long delays, and lack of accountability—is unacceptable and far from the standard we promise our customers. We know how stressful and frustrating this must have been, and we take full responsibility for falling short. Your feedback is a clear reminder that we must do better, and we are committed to making the necessary changes to earn back the trust we’ve lost.
Super bad experience with these people…
Super bad experience with these people I highly not recommend them it's a big scam!! I'm a New homeowner and can't even answer me always told me they had the wrong address never fix it and my app never worked!!! Pure trash!
2025年9月16日
自発的なレビュー
Super からの回答
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the standard of service we aim to provide. We would like the opportunity to make things right—please reach out to us directly at advocates@hellosuper.com
so we can address your concerns and work toward a resolution.
Professional!!
2025年9月15日
自発的なレビュー
Super からの回答
We’re happy to hear your service was quick and professional—thank you for sharing!
Super からの回答
Thank you for sharing your experience! We’re pleased to hear that Getnet was polite, friendly, and informative during your service
Puls contractors on it!
Mauro did a great job and was done quickly. Gave useful advice on other appliances in home and solutions for issues that were outside of what I requested. Great guy all around thanks for the help!
2025年9月6日
自発的なレビュー
Super からの回答
We’re so glad to hear Mauro took great care of you and went above and beyond with helpful advice! We’ll be sure to share your kind words with him. Thank you for trusting us—we’re always here to help!
Very good repair experience!
Called them 2pm on a Saturday afternoon Arrived before scheduled time 5pm.. Pleasant, knowledgeable. Diagnosed and repaired the fan problem in the freezer of our LG refrigerator in 30 minutes. Very satisfied!
2025年8月30日
自発的なレビュー
Super からの回答
Thank you for sharing your experience! We’re so glad our technician was able to arrive promptly and get your LG refrigerator repaired quickly. We truly appreciate your kind words and are happy to know you’re very satisfied with the service
The entire experience from beginning to…
The entire experience from beginning to end was great. Olathe Technician was on time, polite, and knowledgeable. He did a fantastic job.
2025年8月30日
自発的なレビュー
Super からの回答
Thank you for your kind words! We’re delighted to hear your experience was great from start to finish and that our Olathe technician provided timely, polite, and knowledgeable service. We appreciate your feedback!
Super からの回答
Thank you for your feedback! We’re thrilled the technician provided you with excellent service.
Super からの回答
We’re so glad to hear Guy made a great impression! We’ll be sure to share your kind words with him.
Washer went out! Marco to the rescue
Finding a technician on the weekend is usually very expensive. The price was better than average. Parts ordered and he will be back Monday! Marco was professional, friendly and discussed what happened while showing us. Great experience considering the situation. So glad this isn't going to break the bank. All pricing fair and reasonable !
2025年8月23日
自発的なレビュー
Super からの回答
Thank you for sharing your experience! We’re happy to hear Marco was able to help so quickly and provide a fair solution over the weekend. We’ll be sure to share your kind words with him. We appreciate you choosing us and look forward to getting everything finished up Monday!
Super からの回答
We’re happy to hear we could help ! Thank you for your kind words and for choosing Super
Super からの回答
Thank you for the kind words! We're glad to hear you received excellent service from a professional and knowledgeable technician. We appreciate your feedback!
Technician was in and out
Technician was in and out. Knew exactly what was required and came back once the part was in and fixed my dryer.
2025年8月22日
自発的なレビュー
Super からの回答
We appreciate your feedback! It’s great to know the technician provided timely and efficient service.
Super からの回答
Thank you for your feedback! We’re thrilled your Service Provider provided you with excellent service.
Puls overcharges
Puls overcharges, period. I had a simple repair — $50 original manufacturer replacement part (based on call to manufacturer as well as 4 part suppliers online) — that tool the technician 20 minutes to complete, including set up. Simple latch replacement on washing machine. Puls tried to charge me $480 without giving me an estimate in advance (I asked by email and by phone) or giving me the opportunity to approve the repair first. When I called customer service, Ingot an AI system and no call back. They only pay the technician (who was great) ~$90, so they planned to change me $255 for the repair, $210 for parts and $15 as a service fee. That’s worse than the split an Uber driver gets. This is not the technicians fault. He was great. Just know that if you are going to use Puls, they will charge your eyeballs out.
2025年8月20日
自発的なレビュー
Super からの回答
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback. We always aim to provide clear communication on pricing and ensure our customers feel confident before any repair is completed. It’s concerning to hear that you did not receive an estimate in advance, as that is not the experience we want for our customers.
We would like to look into this situation further and make it right. Could you please send your service address and best contact information to our Advocate Team at advocates@hellosuper.com
so we can review your case directly?
Thank you for bringing this to our attention, and for recognizing the technician’s work. We hope to resolve this quickly for you.
Awesome
Awesome! I tried to find someone on Nextdoor Neighbor but they were all very slow to respond. One gentleman from Sager, suggested he could come out but I would have to pay double since it was the weekend. Others did not return my weekend call until Monday. I goggled Samsung dryer repair and put in my zip code. This service was affordable, operated within the timing parameters I needed and responded quickly. Their booking system was the best part. Tech was professional. I heard a scraping noise come from the dryer as the drum turned. It was a coin stuck.
The tech quickly fixed the problem and only charged me the trip charge.
2025年8月17日
自発的なレビュー
Super からの回答
Thank you so much for sharing your experience! We’re glad our booking system made things easy and that our technician was able to quickly identify and fix the issue with your dryer. We truly appreciate your feedback and are happy we could provide fast, professional service when you needed it most
Service was same day and quick
Service was same day and quick. (On a Sunday!) they came back the next day with the exact part and made the repair in 10 min. Easy and efficient. 👍🏼
2025年8月17日
自発的なレビュー
Super からの回答
Thank you for sharing your experience! We’re thrilled to hear our team was able to provide same-day service—even on a Sunday—and complete the repair quickly and efficiently. We appreciate your feedback!
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プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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