Aaron was very communicative and an exceptional advisor. We evaluated 6 lenders and went with Aaron due to his competitive rates, advisory services and deep industry knowledge. He took care of us ever... もっと見る
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レビュアーのコメントを見てみましょう
Said they could do it, asked for a mountain of documentation, and two days before closing, they said they could not do it. At one point, the advisor said 'don't worry if you don't hear from us for a... もっと見る
企業が回答しました
The rates and fees are extremely competitive. Communication with the team at Tomo was excellent. Each step of the process was outlined in advance, and questions were answered clearly and promptly. Clo... もっと見る
Highly recommend Aaron and the Tomo team! Aaron went above and beyond to help us with our mortgage. He was incredibly responsive, answered all of our questions clearly, and kept us updated every ste... もっと見る
企業情報
当該企業による記述
At Tomo Mortgage, we believe the joy and promise of a new home should never be overshadowed by the hassle of buying one. That’s why we’re digitizing and automating much of the mortgage process to make it faster, easier, less expensive, and dare we say, more joyful while delivering a higher level of personalized service to home buyers. Check out our mortgage and refinance rates at tomo.com. NMLS #2059741. Equal Opportunity Lender.
連絡先
909 3rd Ave 9th Floor, 10022, New York, 米国
- 737-510-2523
- mortgageteam@hellotomo.com
- hellotomo.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 52%に回答しています
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この企業のTrustpilot 利用方法
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The 2 people I spoke with on the phone…
The 2 people I spoke with on the phone refused to give me a loan interest rate until I filled out their online form and uploading just income verification, which I did promising only a soft pull on my credit, and I would have my loan rate within an hour. I spent a lot of time gathering and submitting the information which was complete. Then some sleezy salesman kept fishing for more information that was not necessary unless I was actually applying for the loan. He alteady got my income documents, then wanted, w-2 information, bank statements, chrck stubs, etc... he never gave me their loan rates. Total identity theft! Do not use this company they are fraudsters trying to steal your identity. They lie about what they need, then just ask for more information in order to steal your identity. I am calli m g the police and filing a complaint.
Refused Required Disclosures, Concerning Lending Practices
Very disappointing experience with Tomo. I submitted a complete application and am fully qualified (and approved with other lenders), yet they refused to provide a Loan Estimate and gave inconsistent and shifting explanations.
When I asserted my rights, I was told I would be denied instead. Peter (NMLS #2063056) handled this in a way that raises serious concerns about compliance with RESPA and basic lending transparency standards.
Refusal to provide required disclosures, lack of accountability, and no ability to escalate to management. The overall experience felt intentionally opaque and unprofessional. I would strongly recommend working with a more transparent and compliant lender.

Tomo Mortgage からの回答
They got people that stupid that don't…
They got people that stupid that don't know what they're doing I would never recommend them to nobody not even my worst enemy they wait till a week before closing to give people their answer I was working with them for 3 months and that we got to do three different clothes and times because they were playing games so I would never recommend them for nobody

Tomo Mortgage からの回答
First time home buyer finding a lender
As a first time home buyer finding a lender was very crucial in my search. I looked into several different lenders, and was intrigued when I came across Tomo Mortgage. There competitive mortgage rates grabbed my attention. Within a couple days I was working directly with Michael Welsh. He provided an estimate for the mortgage and closing costs the same day. The closing costs were significantly lower then any other lender I spoke with. During the process Michael and my loan advisor, Forrest Lansky, kept constant communication and answered all of the questions I had. I ended up saving $14K in closing costs, and overall it was a great experience. I will definitely recommend them in the future.
Excellent service
Our Tomo agent, Dylan Grushoff, was professional, informative, and extremely responsive. He explained all the terms, requirements, and options clearly, and when the forms promptly arrived, there were no unexpected additions or surprises. Our negotiations for a new home became complicated (not from Tomo's end), and Dylan was very helpful in helping us sort out what our various options were. I have no complaints and only praise for all of my interactions with Tomo.
Glad I gave them a shot! Never using anything else.
Having gone through the homebuying experience previously, working with Tomo was unbelievably easy and fast. Even my realtor and title company commented how quick and diligent they were. Their initial application takes a bit more time than other "fast" digital lenders but no one came near the rates and customer service they offered. I especially liked that the rate that was advertised to me was the rate I actually secured. No gimmicks. Glad I took a chance on them. Special shoutout to Joe, my loan advisor, who was truly excellent.
Mortgage advisor was extremely helpful…
Mortgage advisor was extremely helpful and informative. Made process easy.
So Far, So Good!
So far so good! Currently putting out offers as a first time buyer, and checking in with all the Lenders for the best rates/customer service.
The application process was fairly standard to what I had seen before.
Chatting with our assigned Loan Advisor, AJ Hitchens, was extremely pleasant. We walked through the pre-approval document together and he explained all their selling points effectively.
I think the rates will be hard to beat!
Straight forward and clear
Straight forward and clear. This is not my first home purchase so not a learning experience. Timely, no fuss. I like the no lender fees.
Dylan is great and dedicated and loved…
Dylan is great and dedicated and loved his job. He does care about you and your home buying journey. He finds anything he could to help you achieve your goal.
Aaron Shaw
Spoke with Aaron Shaw and he was very helpful, I filled out the application online and he reached out to me the very next day. Aaron went over all my options and made sure I understood everything clearly. He also sent me the pre-approval letter right after our call wich was super helpful. Definitely recommend reaching out if your looking to buy a new home.
Very understanding and quick decision time.
The team was very consistent. They stay right on me to
Tomo Mortgage collected an appraisal…
Tomo Mortgage collected an appraisal payment from an elderly widowed woman. She paid for the appraisal upfront. The mortgage process wasn't not smooth for her. She was purchasing a property, in escrow on her transaction, and her calls were never answered. She stated they spoke down to her in many cases. She choose to move to a different lender. When asking for the appraisal transfer, they refused. Not only did they refuse, they blocked her email address from receiving additional communication from her. This is unprofessional, unethical, and elderly abuse.
The ride with Tomo has been smooth!
We are just beginning our home search/purchase journey and we are working with Sean. He has been punctual and has listened to our needs. We have needed revisions to our pre/approval letter and he has gotten them to us almost instantaneously!
Tomo and Sean were great to deal with…
Tomo and Sean were great to deal with during this process. Their promptness was especially appreciated.
Professional and pleasant
Quick, professional, and pleasant to work with. Gave me all the info I needed right away and didn't drag it out like many others.
I worked with Conor for my pre-approval…
I worked with Conor for my pre-approval process and it was very smooth. Conor was highly responsive and helped with obtaining an updated quotes for offer submission even on the weekends.
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