The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... もっと見る
企業が回答しました
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... もっと見る
企業が回答しました
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... もっと見る
企業が回答しました
企業情報
当該企業による記述
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
連絡先
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, 英国
- +443303309523
- info@helpmefix.io
- helpmefix.io
3.8
ほぼ満足
87件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience
Great service, very quick, helpful and couldn’t be more convenient!
2024年10月11日
自発的なレビュー
Help me Fix からの回答
Thank you for sharing your experience, Megan! We're so pleased that Help me Fix was quick, helpful, and convenient for you. We’re here whenever you need us!
Very helpful
2024年10月9日
自発的なレビュー
Help me Fix からの回答
Thank you for rating us! We are pleased to hear that you found Help me Fix helpful.
Help me Fix からの回答
Thanks for sharing your experience, James. It's great to hear that the Help me Fix engineer was helpful.
Very helpful told me what to do with…
Very helpful told me what to do with great guidence to get the issue resolved
2024年10月4日
自発的なレビュー
Help me Fix からの回答
Thank you so much for your feedback, Darrcy! At Help me Fix, we always aim to provide clear, step-by-step solutions to make repairs as smooth as possible.
The problem was quickly investigated…
The problem was quickly investigated and defined.
2024年9月25日
自発的なレビュー
Help me Fix からの回答
Thank you for your review, Gregory! We're always here to provide efficient solutions whenever you need us!
Super quick, professional response
Super quick response and thorough evaluation of the issue. Thank you
2024年9月22日
自発的なレビュー
Help me Fix からの回答
We appreciate your kind words, Emma! Help me Fix is committed to providing fast responses and thorough assessments to keep things running smoothly for you.
Very efficient
Very efficient, the engineers are very helpful and will quickly understand your problem and provide the correct solutions
2024年9月22日
自発的なレビュー
Help me Fix からの回答
Thank you for sharing, Sam! It’s great to hear our engineers provided efficient support and solutions. Help me Fix is always here to assist with quick and accurate help.
Help me Fix からの回答
Thanks for sharing your experience, Ebenezer. It's great to hear that the Help me Fix engineer was helpful.
I reported the problem to fixflow and…
I reported the problem to fixflow and they sent a link to connect to an engineer quickly. The engineer was very helpful with the video link and by showing him the leak he was able to identify the problem and order parts which are being fitted today I believe
2024年9月17日
自発的なレビュー
Help me Fix からの回答
Thank you so much for your 5-star review, Venesha! We're delighted to hear that your experience with Help me Fix was seamless. We're glad we could assist in resolving your problem efficiently, and we appreciate your feedback!
Paul was so helpful
Paul was so helpful, reassuring and patient, it was very appreciated
2024年9月17日
自発的なレビュー
Help me Fix からの回答
Thank you for your kind feedback, Julia! At Help me Fix, we always aim to make things easier for you and we're here whenever you need us again.
The platform is easy to use and the…
The platform is easy to use and the engineer was brilliant.
2024年9月16日
自発的なレビュー
Help me Fix からの回答
We appreciate your feedback, Ioana Maria! It's great to know that you found the platform easy to use and that our engineer met your expectations. Help me Fix is designed to make things as smooth as possible for you.
Lovely man and tried to help em fix it…
Lovely man and tried to help em fix it myself first but the filter was jammed so he quickly got me the help needed and a visit organised
2024年9月15日
自発的なレビュー
Help me Fix からの回答
Thank you for your kind words, Shanice! We're glad to hear that our engineer was able to help you effectively. At Help me Fix, we always try to guide you through a self-fix first to save you time and effort.
The engineer was friendly and very…
The engineer was friendly and very helpful. Identified the issue quickly and gave an easy fix.
2024年9月12日
自発的なレビュー
Help me Fix からの回答
Thanks for your feedback, Chloe! Quick identification and providing an easy fix are what we aim for at Help me Fix. We're happy we could make the process smooth for you!
Good experience, helpful to find out problem.
Great experience, it was helpful for me to find problem and solution.
2024年9月10日
自発的なレビュー
Help me Fix からの回答
Thank you so much for your kind review, Bijju! We're delighted to hear that Help me Fix engineer was able to assist you in finding the problem and solution quickly. We always strive to provide the best possible service, so if there's anything we can do to improve your experience further or enhance our service, please let us know. Your feedback is invaluable to us, and we'd love to work towards earning that 5-star rating from you!
He was very good with the video call
He was very good with the video call. He was able to see the problem with the toilet. And very helpful.
2024年9月9日
自発的なレビュー
Help me Fix からの回答
Thank you so much for your feedback, Kwame! We're glad to hear that you found the video call helpful and that we were able to assist with the toilet issue. At Help me Fix, we're always striving to improve our service. We'd love to know what we can do to earn that fifth star from you!
Thank you so much
2024年9月1日
自発的なレビュー
Help me Fix からの回答
You're very welcome, Cherry! We're so glad we could assist you.
Video chat was easy to use just the…
Video chat was easy to use just the change in camera from front to back wasn't always the quickest.
The engineer understood the problem and realised it was an emergency and ensured that my issue was sent promptly to the people concerned.
2024年8月31日
自発的なレビュー
Help me Fix からの回答
Thank you for your feedback, Kerry! We're glad to hear that you found the Help me Fix video chat easy to use and that our engineer was able to quickly understand and escalate your issue.
Help me Fix からの回答
Thank you for the 5-star review! We're thrilled to hear that you found Help me Fix easy to use and that our quick responses met your expectations.
We still have not had our toilet fixed…
We still have not had our toilet fixed and no communication from anyone after the initial video call
2024年8月17日
自発的なレビュー
Help me Fix からの回答
Hi Val, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。