Hansen Shaving レビュー 

479
•
TrustScore 5段階評価の3

2.9

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5つ星のうち1の評価

The Ti razor is brilliant but their customer service is awful. Paid straight away and then waited MONTHS for it to be delivered with no apology, no good will gesture, (say a razor cover), nothing. Woe... もっと見る

5つ星のうち3の評価

The handle is well made and I do not doubt the durability or the precision. For many people this razor may be spectacular. For me, it does not shave nearly as well as the Gillette 5 blade razor. An... もっと見る

5つ星のうち1の評価

I ordered a gift kit for my husband wit delivery to Spain. The system said that the delivery would take just 1-2 business days. It's been already 9 days since placing the order and there isn't ANY UPD... もっと見る

5つ星のうち5の評価

Fantastic product, way better than expected. I was skeptical at first about the single blade system, I switched from a multi-blade razor subscription service and it has exceeded by expectations. Very... もっと見る

企業情報

  1. トイレタリー店
  2. ・
  3. 製造業者
  4. 美容製品提供業者

当該企業による記述

If you are looking for verified reviews for Henson Shaving, please visit www.hensonshaving.com/pages/reviews


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

479件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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2.9

すべてのレビュー

(479)

過去12か月のレビュー数: 23件

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5つ星のうち1の評価

After contacting the customer services…

After contacting the customer services as per a response to my previous review, this remains a very disappointing one star for this product.
I've never had any problems with previous and current razors but I thought I may as well try this one considering it is a gift set. I will not be changing my choice of razors especially when no one can better it in every essential area.
I don't know who the intended marketing structure is based on but it's certainly not for anyone looking for a better option than what's been available for years in fact quite the reverse.

2024年6月30日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear that the product is not to your satisfaction. If you purchased it from our website, and it is within 100 days, you can return it for a full refund.

5つ星のうち5の評価

Overall: A well built gentle razor with unparalleled value.

Is it the best shave Ive ever had: no.
Is it the best value: Yes, by far, I wish I had this when I was 16.

If youre looking to be blown away, it wont do that. If youre looking to not have to worry about expensive refills or whether you can give a disposable blade one more use before tossing, this is a great alternative as you can get a lifetime of blades for $10.

One note: The shave is a little gentle-- which may be a positive for some, and a negative for others. Id generally want it to be slightly more aggressive-- as it requires a couple passes to shave close-- but once you know that it's not a big deal.

2024年5月18日
自発的なレビュー
5つ星のうち1の評価

Very disappointed in this product

Very disappointed in this product. I gave it a fair chance - tried it five times and switched out the blades according to the instructions, but I was lacerated each time I used it. The old fashioned Wilkenson Sword razors from decades ago were better. I will return to my Harry's subscription and hope Henson does the right thing and refunds my money.

2024年5月5日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear that you have not had a positive experience with your razor. With a blade exposure of .0013" it is nearly impossible to cut yourself while using the razor correctly. Please reach out to our customer service team for guidance on proper use of the razor. If you are not satisfied with the product after that, we will be happy to honour our 100 Day Money Back Guarantee for AL13 razors purchased through www.hensonshaving.com

5つ星のうち1の評価

Might be a good shave, but I’ll never know.

I ordered one of these razors after I saw an offer where you could get a box of 100 blades for free. The order was placed the 20th of the month, then I got an email saying it had shipped on the 21st, then I checked the tracking number and all updates stopped on the 24th. It’s been 20 days since I ordered the razor, and I never got it delivered.

I wrote a few times along the way to ask for a refund, and the rep said they couldn’t give me a refund until 20 days had passed and they could consider it lost in transit. In the end I asked again and they sent me an email saying they would issue a full refund.

I’ve now read a few reviews in Trustpilot and several people have had the same issue. I can’t imagine having to deal with shipping it back for a return (because that’s on you) had that been the case.

Maybe they have great engineering and manufacturing but unacceptable logistics, and who knows about the actual shaving experience. Mixed bag.

2024年3月8日
自発的なレビュー
5つ星のうち1の評価

Mid product, fake and controlled advertising

Mid product, good ads. Reviews won't get posted on their website - they seem to control the ratios very precisely, only letting some low reviews get through.

Used for a couple months, very mid razor. Not even as clean as a cartridge, disposable razor. Not even a marketing masterclass. Just a scam and manipulation of media.

Hope people see this. They obviously link their 12000+ reviews because half of them are fake, and they curate exactly the 1, 2, 3, 4, 5 star ratios. STAY AWAY. TRUST ME. A HIGHLY MARKETED PRODUCT CANNOT BE GOOD.

2024年1月29日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are truly sorry to hear that you did not have a good experience with our product. We encourage reaching out to our support team at support@hensonshaving.com for assistance, and if they are unable to help, please take advantage of our 100 Day Return Guarantee if you purchased the razor through www.hensonshaving.com

** For reviews from 12,000+ verified customers, please visit www.hensonshaving.com/pages/reviews

5つ星のうち1の評価

Very pretty piece of trash.

I saw the adds for this razor I thought it looked pretty cool, so I ordered one, the blue aluminum. The order did not take long to arrive, which was good because I was excited to try it out. The handle is well crafted, solid, and the blue is beautiful. Then I shaved with it. Worst shave I think I've ever had. At first I thought that, this being entirely new to me, perhaps I was doing something wrong, so I watched the videos on the website, and I tried adapting my technique to get a better shave. I tried using different shaving cream. Nothing helped, I couldn't achieve anything better than a mediocre shave. I still don't think that the concept is necessarily flawed, but it is an utterly failed execution. I suspect it is the exceptionally low quality blades that cause this to be an actual failure. Whatever the case, at the end of the day if the quality of the shave isn't there the entire system is absolute trash. I previously put a version of this on the Henson website, which they never posted, in spite of the fact that it should have gone up as a verified purchase. That's one way of making your reviews look good, unfortunately it also means that this company is fundamentally dishonest.

Update after reading reply from Henson Shaving: I waited several weeks after posting the review on their website, and they never posted it. Also, notice how they imply that I must have used profanity or been in some way offensive. This is untrue. I posted and honest and well written review. Clearly they are not to be trusted, as they have here given evidence.

2024年1月3日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are truly sorry to hear that you did not have a good experience with our product. We encourage reaching out to our support team at support@hensonshaving.com for assistance, and if they are unable to help, please take advantage of our 100 Day Return Guarantee if you purchased the razor through www.hensonshaving.com

As for your review on our site, we do not filter reviews, but reviews are moderated to make sure they do not include profanities or spam, so the publishing of your review may not have happened immediately after posting.

** For reviews from 12,000+ verified customers, please visit www.hensonshaving.com/pages/reviews

5つ星のうち5の評価

When I put in my order with Henson

When I put in my order with Henson, they had all my personal information from my email address, altho I had never shopped with them before. Apparently they use Shop Pay and I must have also used it once because that is how they had all my information. Most of their contact info is social media and I am not on social media. They did respond to my email though, and enlightened me about Shop Pay so I was able to cancel my credit card number with them. I really appreciate their quick response. I am probably a bit of a luddite when it comes to using the internet.

2023年11月25日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

Thank you for your message Susan. This is correct, Henson Shaving does not save your credit card information. Shopify's app, ShopPay, is designed to conveniently and securely store your information to make purchasing a very simple process across all of their stores.

5つ星のうち1の評価

Rip off shipping prices

$46 USD to ship to the UK on a 13 day service when USPS charge $15. Absolute extortion and completely lost out on a sale. Their website has absolutely no mention of their trading address or registered business information and the fact it's hosted on Shopify suggests its yet another Chinese drop shipping business selling cheap products and hiding behind a clever marketing campaign.

2023年11月11日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

Hello Ryan, the $46 cost you are seeing is likely including the Import Duties and Taxes. We started including those upfront so that we could have complete transparency with customers and not have them surprised with extra charges on delivery. As you are probably very aware, BREXIT has created a challenge for import into the UK. Please reach out to support@hensonshaving.com and they may be able to connect you with a retailer that is selling Henson Shaving products local to you.

** For reviews from 10,000+ verified customers, please visit www.hensonshaving.com/pages/reviews

5つ星のうち4の評価

Well engineered and worked (shaved)…

Well engineered and worked (shaved) very well. I had a feeling it would be good, and it was. I've tested it a few times now and am very happy.
I would recommend the purchase, as the unit is light, easy to use, serviceable and ergonomic/economic.

I had been using a 'Mule Razor' which, while also well-made, is heavy and takes some practice to get the angle just right. It also accumulated a lot of debris inside the head and so constantly needs attention, or it really starts to gum-up.

The Henson Razor is by far much easier to clean and clear - and with the swish blue-anodised body and head suffers less from staining and build-up. By slackening blade tension, you are able to quickly wash the head and remove any debris.

2023年11月6日
自発的なレビュー
5つ星のうち1の評価

This product is well marketed trash

This product is well marketed trash. There's a lot of fake reviews for this ineffective piece of aluminum. Stick to your current razor and save your money.

2023年10月16日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear that you are not satisfied with the razor. Please reach out to our support team as we would love to give you tips on how to successfully use your Henson razor. If that is not successful and you purchased it through hensonshaving.com, you are eligible for our 100 Day Satisfaction Guarantee.
**Please visit hensonshaving.com/pages/reviews for more than 11,000 honest customer reviews.

5つ星のうち5の評価

You will thank me later.

I rarely write reviews but after I delt with HENSON I feel the moral obligation to let people know how genuine this company is and to what degree they care about their customers.
I had an issue with the AL13 razor so I let the customer service know about it, and let me tell you they went above and beyond any expectation I had, they even offered me a new razor for free!
If you are thinking about getting a safety razor, just stop searching it's simply the best.

2023年10月10日
自発的なレビュー
5つ星のうち2の評価

AL13 - I really wanted to like this razor. . . .

I really wanted to like this razor. Its engineering, its look, its craftmanship, and its feel are excellent. That said, I was disappointed with the razor razor because (1) the razor irritated my face more than any other razor I have used and (2) the shave was not as close as I got from other razors. I tried different angles and different pressures. I also tried after-shave lotions and creams to ease the irritation but without satisfactory results. I cannot recommend this product.

To add insult to injury, I cannot return the razor under Henson's 100-day return policy because they can only issue refunds to the credit card used to make the purchase. Unfortunately for me, my credit card was cancelled after my purchase, and I no longer have a relationship with the issuing financial institution. I paid a premium price for a razor that I cannot use and cannot return.

2023年9月19日
自発的なレビュー
5つ星のうち1の評価

Clever marketing but the product has…

Clever marketing but the product has failed to be effective. A straight edge razor is the reason shaving nicks occur. A piece of aluminum without a blade is $100. You don’t need that many people to buy an ineffective product to make a small fortune.

2023年9月19日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear that you have not found your Henson AL13 to be effective. This product has a 100 Day Satisfaction Guarantee when purchased through hensonshaving.com so please reach out to our customer support if you wish to return it.

To see more than 10,000 other reviews of Henson products, please visit https://hensonshaving.com/pages/reviews

5つ星のうち1の評価

Henson doen't know shaving

Expensive titanium razor delivers subpar shave. Compared to other razors this one is not worth the money. Company does not stand by it's product. No refunds on the $250.00 titanium. The much less expensive aluminum razors do offer refunds but the shave is no better than a quality electeic shaver. I'll keep the blue one I purchased only because it makes a nice decoration.

2023年8月25日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear that you are not satisfied with your purchase. We do offer a 100 Day Money Back Guarantee on our Henson AL13 razors but, as per the policy stated on our website, we do not extend this to the Ti22 line.

To see 10,000+ customer reviews, please visit: https://hensonshaving.com/pages/reviews

5つ星のうち5の評価

This razor gives a perfect shave with…

This razor gives a perfect shave with no irritation and little to no cuts/nicks. The only complaint I might have is razor drag, I would constantly apply more shaving cream. I found a product that makes this much less of a problem though, after I fixed my issue with the drag, because this razor does such a good job I upgraded and purchased the titanium version.
This company absolutely stands behind their products and they treat their customers very well and do everything they can to make them happy.

2023年4月20日
自発的なレビュー
5つ星のうち1の評価

DO NOT BUY

Any favorable comparisons between this product and its modern multi-blade counterparts must be based on nostalgic wishful thinking. Screw-down, single-blade razors went extinct for good reason and the Henson shows why. If you yearn for the days of mediocre shave quality and stemming blood loss with pieces of toilet paper, then it's the way to go. Otherwise, stick with the 3-plus blade options which are far superior by any measure.

2023年7月13日
自発的なレビュー
5つ星のうち5の評価

I really do like this razor

I really do like this razor. At first I wasn’t too keen on it because I hacked myself up pretty good and my whole face burned and went red after each shave. I kept at it until I finally realized I there is a bit of a curve on the re-learning how to use the old style razor I started out on more than 50 years ago. A new and improved razor mind you but still the double edged system. Now I get good close painless shaves with no blood loss or red rash. You have to be much gentler than you do with convention 4 or 5 blade systems. So, I eased up on the pressure and slowed down on the stokes and still I can shave with water only. I bought a box of 100 blades with the razor and my guess is that at several shaves per blade, like 8 to 10, even with a pretty tough beard, and 3-4 days between shaves, I now have years of blades on hand that are a tiny fraction of the price I was previously paying. Couldn’t be happier.

2023年7月4日
自発的なレビュー
5つ星のうち5の評価

Fantastic razor and customer service

I’ve had a AL13 for sometime, I noticed a strange pattern fade of the anodisation on the top plate.

I contacted customer service and they responded promptly with understanding. Unfortunately given the age of my razor they have moved to the V2 so helped me with a discounted new razor.

I’m in the UK and the replacement was sent and received within a week.

Fantastic after sales and customer service.

I’ll hopefully upgrade to the ti22 :)

2023年6月21日
自発的なレビュー
5つ星のうち2の評価

Beautiful razor but ordinary shave

Well, I was impressed by the dude in marketing’s video and ordered this rasor. It looks pretty and very light weight body BUT!! those made in India blades aren’t different than other grandpa era’s blades.
My cartridge razors are much smoother than this razor. I never had any fears of cuts while using cartridge razors but I used this razor twice since I received it and I had cut on my face every time. I had rash and uneven shave. I won’t recommend this razor for facial shave

2023年3月31日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We are sorry to hear this. Our recommendation would be to install another blade and see if your results change. Many users also discover that they need to apply less pressure with this razor than they do with a cartridge razor. Too much inward pressure could be your cause of irritation.

If these solutions do not help and you purchased your razor through Hensonshaving.com, we have a 100 Day Money Back guarantee.

5つ星のうち1の評価

not shipping product

Ordered a razor from them and they have not shipped it (both tracking numbers note the shipping company has been notified a label is created but they have not received the package from henson yet)

after talking to their support they just let me know I need to contact them again to request a refund after 30 days and will not help actually try to get the product shipped.

2023年2月15日
自発的なレビュー
Hansen Shaving ロゴ

Hansen Shaving からの回答

We hope that you have received your razor, but if you have not, please reach out.

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