I made a transaction Transaction ID #HP-041026EZ20| and they deducted the money but the transaction didn’t go through . I contacted them but they are saying it didn’t authenticate but I got charged... もっと見る
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レビュアーのコメントを見てみましょう
It does help to convert money from the credit/debit card to momo rwanda but the only issue is the delay of the time it takes for funds to arrive in the account
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Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... もっと見る
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I was supported professionally, promptly and friendly. Transferring money from US to Kigali was way cheaper than I expected. I saved so much money that would have been paid as transfer charges if I us... もっと見る
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企業情報
当該企業による記述
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
連絡先
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, ケニア
- +254114558252
- support@heptapay.com
- heptapay.com
4.1
ほぼ満足
228件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very fast transaction
2026年2月1日
HeptaPay からの回答
Thanks for the feedback! Happy to hear the transaction was fast. With your card now approved, your subsequent transactions will be even faster!
HeptaPay からの回答
We appreciate it! Great to know you enjoyed the speed, security, and affordable fees for micropayments to Safaricom M-PESA in Kenya.
Fast transfer
Fast transfer. Commissions could be more attractive. Helpful as an emergency option.
2026年1月27日
HeptaPay からの回答
Thank you for the review. HeptaPay indeed is a great tool to use for emergency transfers to East Africa. HeptaPay fees will be droppoing in a big way very soon. We hope to be able to servie you again.
Ease of use, fast and convenient
First time user - transfer took no more than an hour.
Fast and very efficient. Highly recommend this service.
2026年1月27日
HeptaPay からの回答
Thank you for the review, Michael. Now that you've been verified, your next transaction will take no more than 30 seconds! We look forward to serving you again and again.
Brilliant
Simple, straightforward I am happy with the service, my bank had delays I turned to HeptaPay and they delivered. For first time user expect some delays due to security and verification before payment.
2026年1月27日
自発的なレビュー
HeptaPay からの回答
We’re really glad HeptaPay came through when you needed it. You’re absolutely right – first-time transactions can take a little longer due to security and verification checks. That’s all part of keeping payments safe and reliable. We truly appreciate your patience and trust, and we look forward to serving you again.
The experience was truly amazing
The experience was truly amazing, received the cash as expected from visa to momo, built for local solutions
2026年1月11日
HeptaPay からの回答
Thank you for trying HeptaPay, our locally made solution for loading your mobile money wallet in East African within seconds! We appreciate your review.
HeptaPay からの回答
We appreciate your review, and we look forward to serving you better in future. Debit Card to Safaricom M-PESA transfers are on-time with HeptaPay for sure!
Great service
This was my first time using this service and I was pleasantly surprised by the speed and ease of use.
2025年12月24日
HeptaPay からの回答
Colette, we thank you for trusting HeptaPay with your cross-border money transfer within Africa. We will keep the service easy and fast to use...just the way you like it!
HeptaPay からの回答
Thank you for choosing HeptaPay's MoMo Pay service to pay a business in Rwanda! We appreciate your patronage.
Where is your Location in Kenya
Where is your Location in Kenya, you are only talking about Kigali, we have heard that.
Kenya Location?
Building, Office Number and Street.
Because Most People that don't have a physical office are Scammers
2025年12月11日
自発的なレビュー
HeptaPay からの回答
Dear BJ,
What is the HeptaPay transaction ID so that we may assist you?
HeptaPay からの回答
Dear Methode. Thank you for your review. First-time transactions on HeptaPay require some verification, but your future transacions will take 30 seconds or less!
This app is just for scamming…
This app is just for scamming people🚮🚮Jeremiah Kaguru scammed me 2557 Ksh.He just sent me 1 bob😭😭😭
2025年12月4日
自発的なレビュー
HeptaPay からの回答
Dear Moses Wainaina,
As we mentioned to you via email, your transaction faced some technical difficulties, but these were later resolved and the order was completed successfully.
Fast and Reliable disbursment time..
2025年11月27日
HeptaPay からの回答
We appreciate you taking the time to review our service.
So my revolut had a huge delay with…
So my revolut had a huge delay with transfering money to my Momo. Besides the rates being a bit off ( not by a lot, as they do what is promised), I received my money in like 10 minutes. It's great for emergencies, so I would recommend it.
2025年11月26日
HeptaPay からの回答
Thank you for the recommendation. Indeed, once your card is approved, transactions on HeptaPay take 30 seconds or less. And with HeptaPay, there are no hidden fees and charges. What you see is what you get! We are working on getting you more competitive exchange rates soon. Thank you for choosing us.
The best platform ever used
The best platform ever used , instant funds and quick support service
Just awesome service
Thanks alot
2025年11月24日
HeptaPay からの回答
We appreciate your vote of confidence in our service helping you transact seamlessly.
Their services are great,with amazing…
Their services are great,with amazing customer service.The only downplay is it takes more than the 3 hours indicated to process your funds
2025年11月11日
HeptaPay からの回答
Hi Xara. Thank you for your review. First-time transactions take a little bit longer to process as we need to verify customer details. After that, it's 30 seconds or less! We hope you are enjoying faster transactions now.
Fast transactions,always reliable.
2025年11月10日
HeptaPay からの回答
Hi Michael. Thank you for your review, and for your customer loyalty through the years.
It works
It works. Used my Rwandan number, paid with credit card and received the MoMo within a few minutes.
2025年11月4日
HeptaPay からの回答
We appreciate you for taking the time to review us. We look forward to serving you again and again.
Quick and fast
2025年10月31日
HeptaPay からの回答
Thank you for your kind review. HeptaPay is indeed quick and fast, processing transactions for regular customers in under 30 seconds after payment.
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