Herbal Dog Co レビュー 128

Excellent customer service. Callum was so helpful. Thankyou. Very happy with the products from this company too. Recommended.

These guys are great, i normally buy on tiktok because of the deals. have used for over 2 years. I recently got my order and it was slightly wrong have been shipped the correct item no fuss and told to keep the goods shipped in error. Couldn't ask for better service. The products have really help my boy who has awful allergies and is a yeasty boy. Will continue to order :)

Used the Gut Health powder and it's really helped my stinky dog Worked really fast too, Thankyou x

One of my products arrived damaged so I emailed customer service for some assistance. Callum got back to me within 30 minutes saying that a replacement will be sent and arrive next day. 5 star customer service from Callum!

1st class Service I use the dry shampoo a lot as I have six dogs. I can highly recommend it. In fact the newest one they have released is one of the best I have loads on order as I love the smell dogs don’t complain either.

Amazing customer service!

Callum was very helpful in cancelling my order after i hadn’t realised my order had an allergen for my dog in it! Quick response and very helpful!

Great product, great service so we've subscribed to a monthly supply.

There was a mix up with my delivery address due to a typo and Callum sorted it really quickly for me and was so lovely and helpful.
Love these products and the delicious smells. Would highly recommend.

Excellent company , great products smell delicious and easy to use .
Very good customer service and fast delivery

Great customer dealt with my query quickly and delivery is always fast

Callum has really been a star. Every time I have had a problem it was sorted starlight away. My dogs are all natural and I find the products easy to use and I know my dogs health are safe.

Absolutely amazing first class service received from Callum. My 2nd order of 2 products has not been delivered due to issues with Royal Mail and Callum very quickly arranged for another shipment to be sent out. Very very impressed with this high level of service and already highly recommend Herbal Dog to all my friends. Thank you

Very helpful and efficient customer service thank you

Products are amazing and really helped my dogs in various ways. Quick delivery. Customer service is excellent and provide a quick response if you have any queries. Callum was most helpful with a recent query about my order.

What a fantastic team who really take the time to answer any questions. Every product I have ordered has been of top quality.

Great product really helping both my dogs skin. Customer Service team are brilliant, always on hand to help with anything, especially Callum who really helped with a request and communication was fantastic. Thank you

Callum customer service was incredible! I came across this brand online and from the moment I reached out they have answered all my questions! I’m so excited for my little fur baby to receive his items and try them!

Their blend made my dog ill, they have no complaints policy so you cant raise a complaint or find out any outcome of thier "internal investigation" took 2 days before they even asked about my dogs welfare or any information other than just how to refund me the fast i have ever been refunded by any company and then proceeded to block me on social media as have quite a few creators that promote their products all at the same time 🙃🙃

WOULD NOT RECOMMEND AT ALL!!!

Update due to reply!!

The email was not responded to within 2 hours i have the receipts! I was in no way shape or form agressive! I called you a snake oil salemen cause you are one! The only personal information i asked for was a name of the employee illegally miselling and making false claims about your products a totally reasonable question you refused to answer it who it was THIS COMPANY HAVE 0 TRANSPARENCY and i have it confirmed in emails and on the phone by several staff members thats there no complaints policy at all Already been reported to trading standards and DEFRA

But notice no denial that their blend made my dog sick!, no denial that didnt asked about my dogs welfare, no denial thats there no complaints policy and a total admission they silence people that complain by removing them from their platform and bullying them into silence absolutely shocking way for a company to be conducting itself

Their original reply was removed as it broke the community guidelines

The products are simply amazing, we have been using the Herbacalm bundle both drops and powder since October.
We have a rescue frenchie and he struggles to keep calm at night time, always on edge, very anxious and just a bit of a high alert dog.
The drops work wonders and the powder together helps, it really relaxes him naturally which I love because our vet advised to medicate him and I just didn’t feel that was right or fair on him. He still gets to enjoy being social, eating, sleeping, playing etc but just in a more relaxed way.
We order regularly and will continue it’s helped us more than we could have imagined.