Herne Bay Domestics レビュー 

238
TrustScore 5段階評価の5

5.0

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5つ星のうち5の評価

I called herne bay domestics on Thursday after my air BnB fridge freezer stopped working They came Friday and I needed a new appliance as it was irreparable. They had what I wanted in stock and ar... もっと見る

企業が回答しました

5つ星のうち5の評価

Dave and Chip were very efficient. The installation of the new cooker presented them with unexpected problems re gas supply, electric connection and fitting it into the space. They definitely went t... もっと見る

企業が回答しました

5つ星のうち5の評価

Placed an order with Matty yesterday morning for a fridge freezer. Dave and Chip delivered said fridge freezer before 10am today. Excellent service, friendly people and very efficient. Thank you on b... もっと見る

企業が回答しました

5つ星のうち5の評価

When we've needed repairs, or to buy a new appliance, the HBD team are second to none!! Prices are VERY competitive, staff are VERY responsive to emails and phone calls and VERY helpful!! What a... もっと見る

企業が回答しました

企業情報

  1. 家電修理業
  2. 電化製品店

当該企業による記述

Herne Bay Domestics is an independent, family-run business which was established on the Herne Bay high street in 1984. Our reputation is built upon a combination of high-level customer service and care, and the ability to provide a large stock of domestic appliances at extremely competitive prices, as a result of close relationships with major manufacturers and being part of Euronics. We therefore believe that we have found the right balance between being able to care for the needs of every individual customer, whilst still often being able to offer the same products and prices as the biggest retailers in this field. Our team of delivery drivers and engineers are able to install every product we sell, as well as being able to demonstrate to customers how their new appliance works, and answering any queries on this matter. Meanwhile, our sales team are immediately on hand to fix any subsequent issues, as opposed to having to go through call centres and long queues. Our friendly team are always on hand and happy to help, either in-store or over the phone. Call: 01227 361536 for free help and advice on anything you may need. Phone lines open 09:00 – 17:00, Monday to Saturday.


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5.0

優良

TrustScore 5段階評価の5

238件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5.0

すべてのレビュー

(238)

過去12か月のレビュー数: 72

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5つ星のうち5の評価

Outstanding service

2024年7月3日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello, thank you very much for taking the time to leave us a review. We always appreciate it. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Outstanding service!

Outstanding service!
I was sent a confirmatory text in advance of the appointment, and Joe called me on the day to give an ETA.
He was knowledgeable, courteous and incredibly quick at diagnosing and fixing the fault on our oven.
He then ran the oven for 20 minutes and waited to check that all was running smoothly.
I would certainly use Herne Bay Domestics again - for repairs AND purchases

2024年7月1日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello, thank you so very much for leaving us such a great review. We are so pleased that you found our service to be outstanding, it is very satisfying for the engineers and everyone within the company to hear such great reviews. Your comments have been passed onto Joe. Thank you for choosing Herne Bay Domestics

5つ星のうち5の評価

Kind and efficient, wonderful firm!

I needed to buy an urgent replacement for a rented machine, as the rental company were very unhelpful.
I contacted Herne Bay Domestics, and they were brilliant.
Nick sorted the purchase, arranged for removal of abandoned rental, gave me updates on delivery arrangements, all so kind and helpful.
The new machine arrived bang on time, old one gone, all left beautifully tidy. They deserve ten stars, I can’t recommend them highly enough.

2024年6月20日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Mrs Moon, thank you so very much for leaving us such a great review, it is really appreciated. We are delighted to hear that Nick was so helpful but we are not surprised either, your comments have been passed onto Nick. We are so pleased that your Herne Bay Domestics experience was a positive one. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Great service stress free

Great service stress free, removed old concealed fridge freezer, installed new one. Fantastic service as always.

2024年6月13日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello , thank you very much for leaving us a 5 star review, We are so pleased that you found dealing with Herne Bay Domestics stress free and that the you were happy with the service you received. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Great deal and free delivery

I needed a replacement Bosch upright vacuum cleaner after my previous old one gave up. I contacted HB Domestics and was offered one at a v good price plus free delivery. What 5* service.

Highly recommend

2024年6月17日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Lesley, thank you very much for taking the time to leave us a 5 star review. We are so happy that we were able to help with you being able to help with your new vacuum cleaner. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

What excellent service

What excellent service, ordered yesterday afternoon, on my doorstep at eight o'clock this morning. Many thanks also to the two delivery men.

2024年6月14日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Michael, thank you for taking the time to leave us a 5 star review. We are so happy that we were able to provide you with excellent service, Your comments will be passed onto the delivery team. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Fantastic service from start to finish

Fantastic service from start to finish. Easy to book, with regular updates on arrival time. Leo could not have been more helpful. He arrived promptly with the right part, explained the problem and fixed it quickly, efficiently and at a very reasonable price. He even gave me some advice on another appliance. I can’t recommend this company highly enough and will definitely use them again.

2024年6月5日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Diana, thank you very much for taking the time to leave us such a great 5 star review. We are delighted that you found our repairs service so great. We will pass your comments onto Leo. Thank you for choosing Herne Bay Domestics .

5つ星のうち5の評価

Excellent service, as always.

I’ve used Herne Bay Domestics for years and am never disappointed. Very good service from sales to repairs and they’re already ready to go the extra mile. Recently had a freezer repair very soon after a hip replacement op. The guy was made aware of this and patiently waited while I got to the door on crutches. He was professional and efficient throughout and carefully wiped and dried water on the floor after the repair so i wouldn’t slip.

2024年6月4日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Carol, thank your so much for leaving us such a great review. We are so pleased that as a regular customer you are never disappointed with our service. We hope that you make a speedy recovery following your hip replacement. Your lovely comments will be passed on. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Great Service

I have purchased two items from Herne Bay Domestics now and the experience has been great. From the ordering to the polite professionalism of the delivery driver.

2024年6月4日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Paul, thank you very much for the 5 star review. Our customer feedback is always appreciated by our staff. We are pleased that your Herne Bay Domestics experiences have been so positive. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Very happy with service provided by…

Very happy with service provided by Herne Bay Domestics. Called them for a washing machine repair and they came the next day. Texted a 3 hour time slot which was helpful. Reasonable prices. Polite and friendly service.

2024年6月4日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Janet, thank you very much for taking the time to leave us a 5 star review, it is much appreciated. We are so please that we were able to help with the problem with your washing machine. Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Fridge Freezer installation.

Having had not such a successful experience with two well known white goods companies we were at the end of our tether as to what type of hinge set up we needed for our not so conventional measurements of our integrated unit so a friend recommended Herne Bay Domestics we visited them and a friendly gentleman was so helpful he arranged for a fitter to come out to us and measure up and advise on what type of integrated fridge freezer we could have and within 24 hours after his visit we had installation. A great 5 star experience from these people I would highly recommend and no doubt use again.

2024年5月30日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello David, thank you very much for taking the time to leave us such a great review. We are so pleased that we were able to help you with the fitting of a new integrated fridge freezer. Please pass our thanks onto your friend for the recommendation.
Thank you for choosing Herne Bay Domestics.

5つ星のうち5の評価

Broken Neff oven Grill.

Very friendly, helpful and professional service from start to finish. Leo arrived promptly on the initial visit to diagnose the fault and confirm a replacement part was needed. Telephone call to confirm convenient date to replace grill. Advised we were job number 5 that day and given a 3 hour slot. Leo arrived at 8.40 and completed the replacement. Excellent.

2024年5月23日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Steve, thank you very much for leaving us such a positive 5 star review. We are so pleased that Leo was able to diagnose and fit the new part to your broken oven. I will pass your comments onto our repairs department so that they can be passed onto Leo. Thank you for choosing Herne Bay Domestics

5つ星のうち5の評価

Thank you to Phil and Dave who…

Thank you to Phil and Dave who delivered and installed my Blomberg oven to me today. Was very happy to find out HBD deliver to my area which is so close to London. They were mindful of the redecoration in my property when carrying the oven through the flat.
Really happy with your service - thank you!!

2024年5月22日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Sophie, thank you so much for taking the time to leave us such a great review. It is always great to hear that our installers are mindful of our customer properties. We hope that you enjoy your new appliance. We will pass your comments onto Phil and Dave.

5つ星のうち5の評価

10 out of 10 for Herne Bay Domestics.

Bought an intergrated Bosch fridge on Saturday,salesman Nick very helpful.On Monday fridge installed by very good fitters. All in all an excellent service.

2024年5月18日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Janet, thank you for taking the time to leave us a review. We are so pleased that you found Nick helpful, and our installers good as well. We will pass your comments onto Nick and the installers, they always appreciate the feedback.

5つ星のうち5の評価

Oven not heating properly.

Leo came out as promised following an earlier booked appointment. He called before hand to confirm times. He immediately diagnosed the problem (blown heating element) as our oven was not heating correctly.
New element installed and now all working fine. Great service. Highly recommended.

2024年5月22日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Richard, thank you very much for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your oven and get you up and running quickly. Your comments will be passed onto Leo.

5つ星のうち5の評価

Leo came out and fixed our tumble dryer…

Leo came out and fixed our tumble dryer efficiently and professionally. Would recommend.

2024年5月20日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Gary, thank you for taking the time to leave us a review. We are so pleased that Leo was able to sort out the problem with your tumble dryer. We will pass your thanks onto him.

5つ星のうち5の評価

Brilliant to talk to some-one who was…

Brilliant to talk to some-one who was interested and able to solve my problem. Execellent installation and removal of defunct fridge. Highly recommended

2024年4月17日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Janice, thank you very much for leaving us such a positive review. We are delighted that we were able to help with the problem of the defuncted fridge and supply a suitable replacement, just in time for the summer !!! .

5つ星のうち5の評価

Expert advice

Engineer arrived before the appointed time and phoned before he came, which was a bonus.
Unfortunately we needed a new washing machine. The Engineer (Leo) helped me choose a replacement giving his expert advice and experience which was appreciated as the voice was overwhelming. Then organised for payment and provisional delivery via the office.

2024年5月15日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Mark and Karen, thank you for leaving us a review. Obviously it is disappointing that your old washing machine was beyond repair, but we are really pleased that choosing a replacement was a straight forward process with Leo's help. We will pass on your thanks.

5つ星のうち5の評価

Very good service

Very good service. Helpful staff. My new washing machine delivery was arranged at a time to suit me. Delivered and fitted quickly & efficiently. Very polite and tidied up after installation. Have used Herne Bay Domestics before and prefer their personal service to the big chain stores. Would recommend.

2024年5月14日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Rosalind, thank you very much for taking the time to leave us a review it is always appreciated. Thank you also for your continued support us being your preferred supplier. We are delighted that you are happy with the new washing machine and the service that was provided both during your purchase and the installation.

5つ星のうち5の評価

Exceptional service

Exceptional service! I had a freezer crisis so I called up to order a new one and less than 3 hours later it was delivered.

2024年5月11日
自発的なレビュー
Herne Bay Domestics ロゴ

Herne Bay Domestics からの回答

Hello Michelle, thank you for leaving us a review. We are so pleased that we were able to help you with your freezer problem, sounds like the crisis was resolved. Thank you for choosing Herne Bay Domestics.

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