hesntls.co レビュー 

140
•
TrustScore 5段階評価の2

2.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

If I could go less than 1 star I would, abhorrent quality temu jorts, don’t fit whatsoever. They lied about next day delivery. It took over 2 weeks. When I asked to return them I was promised my mon... もっと見る

5つ星のうち1の評価

Literally found many of their products on Temu, Ali, etc. They clearly just dropshipping clothes and Im expecting my order to be fully shit. They also using the same shipping provider as Temu, dont tr... もっと見る

企業が回答しました

5つ星のうち5の評価

Dieser shop is der wahnsinn habe mir 2 bestellt und was soll man sagen die gr ist toll der tragekomfort ist ne 1+* und das designs sind extrem geil grad wenn man auf ausgefallen steht und die quali i... もっと見る

5つ星のうち1の評価

Ordered some Jeans that looked different in person than they did online, sent them back to their returns address in China around 10 weeks ago costing £17.65 and haven't been refunded or heard anything... もっと見る

企業情報

  1. ストリートウェア店

当該企業による記述

Providing high-end street wear at affordable prices since 2017. Free Shipping Worldwide, Customs and Duties Paid. Check our Instagram tagged photos to see our customers tagging us in their order!


連絡先

2.0

期待以下

TrustScore 5段階評価の2

140件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 41%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.0

すべてのレビュー

(140)

過去12か月のレビュー数: 20件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

the best

the best - I'm always happy
- top service & quality

2023年12月1日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Daut,

Thank you for your kind review.

Glad to hear that you like them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

5つ星のうち5の評価

Everything went smoothly

Everything went smoothly, im so glad for that and my experience was more then best with them! Definitely recommend them, support was fast and also quality is insane!!!!

2024年2月16日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Matus,

Thank you for your kind review.

Glad to hear that you like them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

5つ星のうち5の評価

Top quality jeans

Top quality jeans my go to for a nice pair of jeans

2024年2月17日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Janni,

Thank you for your kind review.

Glad to hear that you like them!

New collections coming soon!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

5つ星のうち5の評価

Best fit ,high quality

2024年2月17日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Ahmad,

Thank you for your kind review.

Glad to hear that you like them!

We pride ourself in providing the best quality at this price-point!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

5つ星のうち1の評価

I never received my order even tho it…

I never received my order even tho it said delivered I tried contacting them they told me to contact eviri to ask where my parcel is I did tell them I haven’t bought anything from eviri so why should I contact them I did still contact them and they also didn’t know where my order was till this day I haven’t got my parcel my last email I sent to hesntls am still waiting for a reply till this date

2023年11月8日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Aaron,

Thank you for your kind review.

Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)

You should have received the tracking and proof of delivery from EVRI on the delivery.

We generally advise to contact the local courier, which is EVRI in this case, as they'll be able to advise you the fastest on where the parcel was placed since they are the one who did the delivery.

Hope that clarifies,

Cheers,

Jamie.

5つ星のうち5の評価

Absolutelly amazing

The pants are perfect, the quality is amazing and also the fits is perfect

2024年2月12日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Christian,

Thank you for your kind review.

Glad to hear that you liked them!

Hope to see you again at HESNTLS!

Cheers,

Jamie.

5つ星のうち3の評価

My order didn't arrived

Hello! I placed an order, order number #59469 on January 12th, and it hasn't arrived until today, can you tell me when it will arrive or why it hasn't arrived yet, today being the last day of the mentioned waiting time (20 working days). Thank you!

2024年2月9日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Patrick,

Thank you for your kind review.

Please drop us an email at help@hypeessentials.co and we'll assist from there as we don't want to share your private information regarding your order openly here :)

Cheers,

Jamie.

5つ星のうち1の評価

If I could give a minus star i would

If I could give a minus star i would - jeans arrived they were awful - they refused a refund (read the small print). Offred an exchange - I had to pay £70 to return them - this was in Octber 23 - they have been stuck in customs ever since. They are refusing to send out a new pair - I have paid £145 in total and have no jeans - surley this is theft.

2024年2月8日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Susan,

Thank you for your review.

Unfortunately, we won't be able to advise on why the parcel is stuck in customs as we're on the receiving end and not the sender.

You'll need to check with the post-office that you sent it with.

We need to receive the parcel back to process any return/exchange.

Cheers,

Jamie.

5つ星のうち2の評価

I ordered a pair of jeans on December…

I ordered a pair of jeans on December 28, 2023, today is January 8, 2024 and there is no information about the parcel, parcel number Order #58790

2024年1月8日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Jaroc,

Thank you for shopping with us at HESNTLS.

Please check your inbox/spam as your order has already been attended to :)

Cheers,

Jamie.

5つ星のうち2の評価

Read small print re returns

I bought these jeans as a last minute gift for my son. Unfortunately as much as the jeans looked good, my adhd autistic son didnt like them. I hadnt read the small print regarding refunds. As i explained to James its difficult buying for my son. Im loathed to pay extortionate shipping fees to return for a store credit as most probably what i order again will be wrong. Am now stuck with a £55 pair of jeans. My son doesn't leave the house, let alone go into a shop. So for this reason i have to order on line.
So very dissapointed .

2023年12月23日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Michele,

Thank you for your kind review.

Unfortunately, we do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.

Sorry to hear your son didn't like them.

We'll be more than happy to offer a full refund once we have received the original parcel back.

Do drop us an email at help@hypeessentials.co and we'll assist you with the return.

Cheers,

Jamie.

5つ星のうち2の評価

Beware of return shipping costs to China, even when faulty

UK customers need to be cautious when ordering from this company, as they are based in Singapore and operate from China. They have refused to pay for the return postage of an item that was delivered faulty.

I ordered 2 pairs of jeans of the same size. Shipping is free but during checkout you are advised to pay shipping insurance, which was £5.25.

After a week I hadn't heard anything so emailed them. They replied saying the jeans had already been dispatched and gave a tracking reference, although I hadn't received an email about it. They arrived within a few more days, but the parcel had been slashed open and the inner bag for one of the jeans was also slashed. This was likely at customs, as they were shipped from China. Luckily this pair of jeans was undamaged and fitted well.

The other pair of jeans had patches, but one of the patches wasn't fully stitched so poked out when worn. They also didn't fit as well. I emailed HESNTLS but they treat the return of faulty items the same as returning unwanted items. They are outside UK law, so not bound to pay postage on returns of faulty items. It's all down to the customer to arrange return of faulty items. A royal mail parcel from UK to China would cost £16.10 from a post office.

Luckily I think I can sew the patch back on, so I'll do this instead of returning it. But it was poor quality for a £65 pair of jeans that can't be exchanged without paying an extra £16.

2023年12月27日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Mel,

Thank you for your kind review!

Apologies on the poor experience caused.

To clarify, Shipping Insurance is not compulsory and you can opt out from it before you place your order.

As we cater to customers worldwide, orders from different country are shipped from either our EU warehouse or Asia warehouse depending on customs and for tax reasoning. All your parcels have been pre-paid with shipping and taxes so you don't incur any additional fees apart from what is paid on our website.

We do not cover for return shipping as mentioned on our website as we are already covering for shipping to you, and all the customs and taxes for your order.

Hope that explains.

Cheers,

Jamie.

5つ星のうち5の評価

hesntls >>>>

Hi I’m from Milan, Italy.
I used to buy denim only in physical shop in my city, but back in July 2021 i found this page on IG and I bought my first pear of denim.
Since that day I really only buy denim here, top quality, top prices, top services and everytime i needed some information about the delivery or something else they were always available on IG or per Email.
You guys deserve the 5 star ⭐️
I recommend to everyone who wants to buy denim, hoodie or something else to, at least, check their store cause it’s really 🔥.
I’m also gonna buy other pairs asap 🙏🏽
Thank you, Have a great day

2023年12月18日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Davide,

Thank you for your kind review!

Really appreciate your support over the years and appreciate your long review despite the language barrier.

You're the reason why we constantly work hard for.

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち1の評価

They be saying they all this all that

They be saying they all this all that, (freeshiping) no wonder getting shipments from china that are not even shipped to the correct address or even COUNTRY, cross-eyed people business

2023年12月17日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Adrijus,

Thank you for your kind feedback!

Please drop us an email at help@hypeessentials.co with your order number and we'll assist you within 24hrs.

Its unlikely it's shipped to the wrong address or even country as our shipping labels are directly printed from your order page based on what you've entered during checkout.

In any case, if there's any issues, we'd be more than happy to provide a reshipment or refund.

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

A1 for the shipping and customer…

A1 for the shipping and customer service. Needed some help with getting 2 different denim and the team clarified all my questions via DM at 1am in the morning. Shipping was fast and price is definitely affordable.

2023年12月11日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Arthur,

Thank you for your kind feedback!

Glad to hear it fits you well! We'd be sure to pass your word on to our customer service staff!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

No express shipping options but eh

No express shipping options but eh, not complaining for free shipping. Got the nv denim. It runs true to size so just go with your usual size.

2023年12月10日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Brycen,

Thank you for your kind feedback!

Glad to hear it fits you well!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

Returns was easy following their…

Returns was easy following their instructions. My bad for ordering size 28 instead of size 38. got my exchanged swiftly and fits perfectly! Kudos to james for handling me from the start.

2023年12月4日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Desmond,

Thank you for your kind feedback!

Glad to hear the exchange is sorted and it fits!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

Can't complain with free shopping and…

Can't complain with free shopping and no tax. Definitely worth it and fits exactly as described. I'll be ordering more!

2023年12月11日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Santino,

Thank you for your kind feedback!

Glad to hear you like them!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

Thanks!!

Man, you guys need to change up the photos. The jeans looks even better irl than on the photos. Bought 4 pairs and would definitely recommend.

2023年12月6日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Erick,

Thank you for your kind feedback!

Glad to hear you like them!

Feel free to drop us an email to let us know which photos need improvements and we'll definitely look into it!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

5つ星のうち5の評価

The flare jeans and nv denim fits to…

The flare jeans and nv denim fits to the t and material is mad comfortable. Would advise anyone to just dm them to check if you're unsure on the size. They get back really fast.

2023年12月2日
自発的なレビュー
hesntls.co ロゴ

hesntls.co からの回答

Hi Duke,

Thank you for your kind feedback!

Glad to hear you like them! Our NV Denim & Flare Denim are really popular!

Looking forward to seeing you again at HESNTLS.

Cheers,

Jamie.

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