These lifting socks are just incredible. The quality is superb, I only wear Hexxee socks now when olympic lifting, even in my new lifting shoes they are so comfortable. The designs just add that extra... もっと見る
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I absolutely love this brand! They are known for having a snug hugging fit,breathable airflow panels that keep your feet cooler ,with a soft terry loop construction that makes feet feel cushioned and... もっと見る
Charged the incorrect amount - have emailed twice and no response in 4 days. Received shipping notification on Monday but tracking number still not working 3 days later… Third email now sent to t... もっと見る
企業が回答しました
What a disaster this company. On their website it is clearly marked that deliveries include all import duties. However I receive an invoice from PostNL for duties. Hexxee mentions that i need to pay a... もっと見る
企業情報
当該企業による記述
At HEXXEE we’ve created a functional DriFIT sport sock - purpose-built for training & exercise, but with a FUNKY twist.
連絡先
95 Moseley Street, B12 0RT, Birmingham, 英国
- hello@hexxee.com
- hexxee.com
4.2
ほぼ満足
600件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 92％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Appalling customer service
Excellent quality socks, well they should be for the premium prices which I chose to pay as a treat to myself so that is fine.
What is not acceptable is their ABSOLUTELY APPALLING CUSTOMER SERVICE!
I accidentally ordered the wrong size socks and immediately emailed to state my error in an attempt to rectify the situation. It took 3 days to acknowledge my email but only to say they would get somebody to contact me back, 7 days after placing the order I receive an email to state my order has been shipped so no attempt at contact to rectify my error. Shipping on their website states 3-5 days for the UK and 7 days later they message to say they have only just sent my incorrect order which I will have to wait another 2-3 days minimum for because of the weekend so likely be double their stated shipping time all just to send an order back that I emailed them stating was incorrect within 5 minutes of placing the order to say I had made an error.
2026年7月9日
自発的なレビュー
HEXXEE からの回答
Hi,
Thank you for your feedback, and we're pleased to hear you're happy with the quality of the socks.
We'd just like to clarify the timeline, as we believe there may have been some misunderstanding.
Your email requesting the size change was sent on a Friday evening. As we don't operate over the weekend, it was replied to first thing on Monday morning. In that response, we confirmed that your request had been passed to our warehouse team in an attempt to amend the order before dispatch.
We're therefore a little unsure why you've stated that no attempt was made to rectify the issue, as we did acknowledge your request and advised that the change had been requested with the team. Unfortunately, once an order has entered our fulfilment process, we cannot always guarantee that amendments can be made before it is packed and dispatched.
We have also recently been running our Summer Sale, which has resulted in a much higher than normal order volume. This has caused slight delays to dispatch times, and we're sorry for any inconvenience this has caused. Your order has now been dispatched and is on its way to you.
We appreciate that this was frustrating and always do our best to accommodate amendment requests where possible.
Kind regards,
The HEXXEE Team
Contact impossible
Aillant déjà une paire j’ai voulu en racheter plusieurs vue que la qualité des produits et les design sont géniaux. Malheureusement leur service de contact laisse largement à désirer car après 3 mails pour demander la raison pour laquelle on me demande de payer 25€ de frais de douane à réception du colis (sur une commande de 72€), je reste sans nouvelles… ne proposez pas un moyen de vous contacter si vous n’y répondez pas…
Update: on me dit de contacter via Instagram et toujours aucunes réponses… bon au moins j’espère être remboursé quand le colis retournera à l’expéditeur…
2026年7月2日
自発的なレビュー
HEXXEE からの回答
Bonjour, toutes nos excuses, il semblerait que nous n'ayons pas reçu votre e-mail. Pourriez-vous nous envoyer un message via Instagram à la place, au cas où il y aurait un problème avec l'adresse e-mail ?
I took them up on the offer
I took them up on the offer of a free pair of socks for my birthday and they are brilliant and so comfortable
2026年6月12日
自発的なレビュー
Branded Gym Socks
Branded socks for my gym. Very easy design process and swift delivery. Members really like the design and comfort of the socks.
2026年6月19日
自発的なレビュー
Je suis navrée de mettre une telle note…
Je suis navrée de mettre une telle note
Car les chaussettes sont vraiment sympa
Mais j'ai effectué une grosse commande donc une belle sommes d'argent
Je suis quasi sûr d'avoir coché la case pour la paire de chaussettes mystère que je n'ai pas reçu
Je suis très déçu
Je devais une autre belle commande mais finalement je vais le rétracter
2026年5月19日
自発的なレビュー
HEXXEE からの回答
Bonjour,
Les chaussettes « Mystery » devraient apparaître dans votre confirmation de commande si vous les avez correctement sélectionnées dans votre panier. Pourriez-vous contacter hello@hexxee.com à ce sujet ? Ils se chargeront de régler ce problème afin que nous puissions nous assurer que vous receviez bien vos chaussettes !
Unwanted item automatically added to my order
Out of principle wouldn't buy from them again. I ordered some socks and immediately realised after paying that the numbers didn't add up. I looked and there is an OPT OUT option of £1.95 for postal insurance/protect. I emailed them immediately with my order number but no response. The socks have arrived now and they seem fine but I'm not handing my money over again to a business with such shady practices. I imagine a lot of people either don't notice or can't be bothered to do anything about it and I guess I'm in that boat now too besides this review. I see a lot of one star reviews for people whose socks never came...mine did come quickly. The quality seems okay from looking at them.
**Update: they commented below and I emailed again. Apparently my original email had gone to junk. They have now refunded me 1.75 of the 1.95 and I have updated my review from 1 to 3 stars in light of their response to this. If they got rid of the opt out protection it would be higher. If people want it they'll add it on themselves as an extra at check out.
2026年4月28日
自発的なレビュー
HEXXEE からの回答
Hi,
We include shipping protection as an optional add-on to cover any issues that may occur with Royal Mail during delivery. This is completely optional and can be easily removed at checkout if you don’t wish to include it.
We haven’t received any emails from you regarding this, as we’d have been more than happy to refund the charge straight away. Could you confirm if you contacted us at hello@hexxee.com?
If you’re having trouble getting through via email, please feel free to reach out to us on Instagram and we’ll sort this for you quickly.
Thanks again for your order, glad to hear the socks arrived safely and you’re happy with the quality.
Hexxee clothing shop is one of the…
Hexxee clothing shop is one of the biggest yet the wildest shop around the globe it has all the fashion pieces the rewards are there everything is there I love this brand it's top class
2026年4月9日
自発的なレビュー
Best socks ever
2026年4月22日
自発的なレビュー
Wow what incredible and comfy socks
Wow what incredible and comfy socks . I am amazed at how breathable and also how creative these socks are
2026年4月22日
自発的なレビュー
Ottimo prodotto
Queste calze sono fantastiche e di altissima qualita' ! Vivamente consigliate
2026年4月9日
自発的なレビュー
I love this brand
I love this brand, their designs are amazing and so comfortable and breathable.
2026年4月8日
自発的なレビュー
These socks are on the cutting edge of…
These socks are on the cutting edge of comfort and style. Every time you put on a pair of these luxury socks you step into a world of possibilities. They take you forward, they prepare you for anything your day throws at you. Wear these socks.
2026年4月21日
自発的なレビュー
This is my favorite brand
This is my favorite brand! The socks are very comfy. Highly recommend!
2026年4月16日
自発的なレビュー
really good
2026年4月21日
自発的なレビュー
Brilliant
Finally found a brand which I can depend on. Will brag about this to all mY buddies
2026年4月17日
自発的なレビュー
highly recomended
2026年4月21日
自発的なレビュー
Love these socks!
Love these socks!! Comfortable and supportive, plus they don't stretch out!
2026年4月20日
自発的なレビュー
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