Hey Pharmacist レビュー 7,373

One less thing to think about. Quick and easy to order and delivered to my door. Amazing!!

We have used Hey for over two years now, and being in our 80's and unable to drive have found the process both easy and reliable. Such a relief from our previous position of relying on other friends and family.

Very good service for me and my family to ordering medication and getting it delivered nice and easy 5 stars from me anytime

Always very efficient, procedure for ordering is easy.
Would recommend highly.

HeyPharmacy are very helpful very professional and most of all for me very quick and accurate..... well worth 5***** +. Cheers.

I asked if in future my repeat prescriptions were delivered in one parcel as it's inconvenient to be available to accept yet another royal mail delivery. It also is wasting NHS resources paying for extra packages and postage costs.
The response was, our system is automated so couldn't be implemented, finally after more emails Hey Pharmacy said they pass onto the "team". In the course of communicating the system information was unesarry repeated.
A no time was I thanked for the feedback.
The last email stated the "team" would not provide updates for the feedback I had provided.

Therefore, my next repeat prescriptions are going to be processed by a competitor.

Order number 2392681
Communication with Chantel

UPDATE
My new nominationed online pharmacy replyed as follows:

Good Morning Stephen, 

I have put a note on our system to wait for multiple prescriptions and send them out at the same time.

Kind Regards
SimplyMedsOnline.

A further competitor also replied with similar response.
,.................
I hope Hay pharmacy accepts customer feedback more readily in future, especially for existing or new customers, thanks for your time.

Highly professional friendly and speedy recovery service for a logging in problem I had.
I can highly recommend Hey for a service that goes above and beyond

Always prompt and reliable.

I have been using Hey Pharmacist for all my prescription medicines for a while now. Excellent communication and regular monthly updates when a new batch is due.

The service has become very slow, compared to what it was, so one needs to order well in advance. This is also needed as sometimes not all medicines are available and it is necessary to find alternative arrangements. The chatbot is not at all user-friendly and it is difficult to get the help or response needed.

What a superb user experience with Hey Pharmacist! I’ve been ordering my prescriptions from them for over 4 years and they provide a seamless service. If I ever have any issues, the customer service team are exceptional and give a timely, helpful response. Thank you to all your staff! 🌟

Does what it claims. Efficient and speedy response.

I would like to say I was impressed by Hey Pharmacist, but I'm not. The Rowlands app was much better. When ordering, I was able to tap in the first few letters, and the medicine would come up. I needed to order something, but on this new app which is being forced on us, you can't. I tried asking for help from the pharmacist and the surgery, but they just shouted at me. I felt put down and made to feel stupid

Usually very efficient. Not quite so this time, took 10 days to deliver one item. Staff excellent though, always very helpful. I would certainly recommend Hey Pharmacy. Can excuse the odd hiccup.

Great experience. Prompt and reliable

Am very impressed with the service. Had an emergency prescription rang them explained situation and received the medication the following day. I normally have my medication delivered monthly and have no issues always deliver on time. Well done for exceptional service to all concerned 👏👏👏

Easy and reliable, hassle free. 5 🌟

From dealing with Chantal in the first place through to a useful, helpful phone call follow-up by Habib, really impressed with Hey. Great stuff folks!! 👍👍

Easy to order Always quick to deliver can't really fault the service

Not sure why it takes 6 days to prepare an order?? if there is a problem with stock then maybe it would be a good idea to let us know because I am on my last tablet and 3expect it will be a couple of days until I get my order I don't really like the fact this is so tight on delivery makes me nervous.