Hilton Grand Vacations レビュー 205

Don't do it!! short version - After booking the hilton Stansted they asked if i would speak to HGV. I had time and agreed. Came back with a great offer for NY. BUT, told me i would pay now, but could cancel anytime and could change destination etc, lots of points etc. booked 700+$. Confirmation received, Set up my account, all good. Wanted to make changes, no UK toll free number and no email to request. had to call the US, cost 60$ for 8 minutes. couldn't find my package etc. WHY NO EMAIL contact details 😂. Called UK Customer service who contacted me with US HGV, took good couple of hours all togeather.
Then told the package was non refundable, the package was only refundable for a short time, I explained I only booked it 7 days ago, after some more time they agreed to refund and I should receive in 10 working days. Asked for email confirmation, sorry we do not send confirmations by email.

I am an owner at Diamond Resorts, now Hilton Grand Vacations. Like many of the reviews here, I went to a high pressure sales pitch and purchased an ownership. My mistake, but I learned from it and have successfully refused subsequent high pressure ‘owner’s update’ sessions to buy more.
So I’ve lived with my ownership for 8 yrs, and frankly, have stayed at multiple nice places thru my membership. But the problem has always been the huge frustration of very limited availability, unless for example, you want to go to Phoenix in August. And this frustration has always been made worse by being able to book the place I want when I want thru Expedia or even directly thru the resort with cash, but being told it is not available with my points. This is all old news; NOW THEY HAVE COME UP WITH A NEW AND EVEN WORSE SCAM !!!
The new scam is that they have added in a new level of ‘not available with points’, but will be quick to point out to you that “it is available with your points”. However, what you must do is transfer your points into their ‘Destination X-Change’ program, and then book the place for a $190 booking fee. AND THIS APPLIES TO THEIR OWN RESORTS; its not just for access to their ‘partner’ resorts.
HGV and others like them are required by law to maintain a certain percentage of inventory available for persons who have purchased points. They have always worked around this by having lots of availability in Phoenix in August and very little in February. With this new scam, the inventory is still available for points users, something repeated to me 4 times on a recorded line today. But only if you pay them a booking fee. I am surprised it took them so long to find this loop hole in the law. I bet the person who came up with that one earned their ‘Sales Person of the Year Award’.

WHITE COLLAR THIEVES!!!

Since 31st of October 2024 I am asking Hilton Contact Support for a refund or justification of an unauthorized charge of $2,4xx.xx (2,3xx.xx EUR) made to my debit card ending in ***67 on September 15th, 2024 made by Hilton Garden Inn. (case number # 223034023)

And the best answer I got from them is " for any further billing assistance you will have to contact Traveluro.com directly.."

I already paid my stay to Traveluro.com, Traveluro´s charges align with their provided receipt I got, the charge Hilton Garden INN made to my debit card has neither receipt nor justification

THEY DON´T REFUND MY MONEY NOR JUSTIFY THEIR CHARGE TO MY DEBIT CARD.

I claimed the charge to my bank as well, but it appears that the bank system is as corrupt as Hilton and they don´t give me an answer on time neither.

I stayed in at the Hilton Garden Inn New York/Central Park South-Midtown West from September 10th-15th, 2024

What can I do to get my money back?

If I could give them zero stars I would. Don't ever enter a time share contract with them. They will lie to you. Fail to inform you that you'll be paying over 50% in interest. When you realize how long it'll take to pay the principle amount they'll make another 45k off you in interest. When you try to sell it back they hit you with an abandonment of property. They have you go to a timeshare presentation which is a one on one high pressure meeting where you can say you can't afford it 6 times and they'll still try to sell it to you by lying. Don't associate with Hilton in any way. Predators that prey on people with limited knowledge of time share ownership

I was scammed of $774.72 by these folks.

I paid a fee which they said was refundable, but when I asked for it to be reunded within the allowable period, as there was no suitable vacation date, they refused and completly ingored the contract. Scammers!

Shameful that this is associated with Hilton brand

HGV is a total scam. I wish we read review online before purchasing and becoming members. Priperties they presented to us as being part of the program are NOT available now that pur accaounts have been activated and ofcourse they saying we passed the 10 days deadline!!!
We paid in cash thinking we being smart. They lack ethics+ no properties are available no matter what dates we look at+ subpar properties that are not nice at all, run down and old+ horrible customer service.
They represent the whole deal.in a way that sounds way better than it is. This scam should be investigated by US government. They defraud Americans of their hard earned money. Someone needs to help us.

After booking an oceanfront suite w/ Hilton on the phone (opting not to book on Expedia for the exact same price), I was asked if I wanted to take a quick survey for some bonus Hilton points. I usually decline an surveys or bonus offers, but the reservation agent was so nice, I decided to give her a positive review. WHAT A MISTAKE! After being pitched an obvious timeshare scam by the sweetest scammer ASHLEY LAVOIE ID#76294, somehow, ONLY BECAUSE IT WAS HILTON, I was convinced into giving my credit card info BEFORE they read the fine print to me. Being apprehensive, I had asked questions & taken a lot of written notes during the pitch, so I was able to skim along the contract details as they were quickly read back to me at the end of the call. Immediately, there were contradictions in what was previously said, including tons of extra charges, black out dates, every option to be was based on The Clubs approval, and so on. At least 3-4 times I politely questioned her on these discrepancies and she would reply with some teleprompter quip about how much fun we would have & would continue... Finally, I became more emphatic and kept saying "cancel, cancel""This is not what I signed up for, I want to cancel""That's not what you told me earlier, cancel". At one point she did pause because my wife & daughter are now in the background yelling to Ashley to cancel the deal, and she said "Look, I've been on the phone w/ you for 48 minutes, we are doing this & you will love it". Then she ignored my last few loud interjections as she raced through the last minute of her disclaimer before hanging up on us!! I called my bank & spent the next 30 minutes unwinding the payment. what a total pain!! We travel frequently & will now avoid Hilton whenever possible until I see them close down this scam, whether they are affiliated or not. You will not get even close to what they promise you. My deal was supposed to cost me $500. You will be charged anything more than any reservation you make that costs more than $500. And any offers at the back end of the deal are not mentioned in the disclaimer after you give them you credit card details. You've been warned.

The location? It couldn't be better. You're right in the heart of Vegas without breaking the bank on your accommodations. Sounds good so far, right?

However, there's a catch: constant sales pitches. Trying to relax while dodging ownership upgrade requests feels like being in a timeshare version of the Hunger Games. And those sales reps? Their "facts" can be, let's say, a bit flexible.

Are you considering using this timeshare outside the U.S.? Don’t. The options are about as exciting as a kid's menu at a steakhouse. Those “extras” they promote? Not worth writing home about.

Bottom line: It's a decent option if you can handle the hard sell and maintain a sense of humor. Practice your “no thanks” face. If you’re tempted to buy, stick to the cheapest plan to see if it's worth it. If Vegas becomes your go-to destination, consider upgrading later. Just remember, like owning a house with a pool, the novelty fades, but the costs remain.

This isn’t a decision to take lightly. And unlike the saying, what happens in Vegas doesn’t stay there—you’ll keep paying for it long after you leave. Buyer beware.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
We attended a presentation for Hilton Grand Vacations vacation club and thought it could work for us. It didn’t take long before I regretted my decision. They show so many ways to use their program that it is hard to comprehend it all. They tell you that around 90 days later they will have you stay at a property and they would go over all the advantages. We attended this information presentation, however, all it was is an another sales pitch to get you to increase your purchase. We told the agent that we just wanted to know how we can make full use of this vacation club. He said he would get to it. He never did. All he did was try to get us to purchase additional points in their club. We told them we weren’t interested in spending any more and they would not let it go. We just wanted to know how to make full use of what we had.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Their app and website are terrible! I can rarely find anything that I am looking for. The app has quit working fully. I used to be able to pay my mortgage for our purchase there but now it just freezes up before I can complete it, so I have to go on to the website to do that. It is difficult to find a property where you desire to travel, even though the presentation claims you can use their program everywhere. I have not found that to be the case.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
I receive multiple emails from HGV every day! They offer you deals at this property or that property, or use your points to book this cruise, it never ends! Or their newsletter, which is just another sales promotion.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Trying to get customer service is frustrating!
The non-ending on hold message repeatedly tells you to go online or use their app for faster service. However, sometimes you want answers you can’t find on the website. You can save unused points over to the next year, but it will cost you $139, but if you use a customer service agent then it will cost you $159. However, if you want to save your points after November 30, they charge you an additional $100. So get all the answers you need from the customer service agent, then hang up and try to get it done using the app. I tried to save my points but while doing it, the area I was trying to save them to somehow changed to depositing my points for an RCI exchange for a larger dollar amount. Now I had to call customer service and the agent was very condescending and after consulting with a manager, they were able to redirect my points to where I was trying to save them, as a one-time customer curtesy.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
We have decided that we want to exit the vacation club and so I found place on their website where they will assist you to do so. I filled out all the information and submitted it and received an e-mail saying, “No further action is needed at this time. We will reach out to you once we review the form.” I submitted the form the first time over 2 months ago! I have done so 2 more times and have also called the phone number for the resale team and left a message. I have not received any response! Their initial email reply also says, “We strive to respond as quickly as possible to all resale inquiries. Calling, emailing or resubmitting a new form will only delay our response to you as we review all inquiries in the order in which they are received.” Perhaps they have so many people trying to resell their purchase that it takes many months to get back to new requests.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Please do not do business with HGV. They are only interested in selling points in their vacation club using long promotions, pressure and what I believe is misleading information and then later trying to get you to upgrade your purchase.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!

Thank goodness I only spent $119 on a trip I never took. As a Hilton Honors member I am offered trips to stay in the Hilton Grand Vacation Club often and recently I fell for it. As soon as I paid the $119 for a 4 day, 3 night stay in New York I realized that I was scammed. The salesperson on the phone offered me a specific place with a specific type of room. He never said that it was first come first serve and that I would essentially receive a very tiny hotel room and would then have to find my own travel to the timeshare sales office in the building I was offered to stay in. I tried to share this information with the person that was booking my reservation and she did not care. She said I should never have been promised that. Although she tried to accommodate me, it was one snag after another. I gave up the reservation and booked a hotel room for my trip. After reading reviews, I realize I am lucky!

What a scam, a very pushy sales process with lots of promises that are NOT kept. I was told I would have access to over 7000 Hilton properties to utilize my points on. This is NOT so, you have relatively few to choose from compared to what I was told. STAY AWAY and save your money. Regretting a six figure cost to become a member.

I purchased a vacation package with Hilton while I was staying at one of their hotels in Orlando. I was told at the time of purchase that I could use it any where in the USA or world wide within 13 months of purchase. I called to use the reservation in San Diego and I have received the most inappropriate service from Hilton. Excuses: The location is not available , we do not have the staff… so, do not let them scam you like they did to me. I cannot believe that such of a reputable name as Hilton is using a predatory marketing and misleading customers. Scamming the public to make a dollar.

Big promises no delivery and nobody to contact to resolve any issues. Big regrets and a waste of money! I would discourage any Australian from purchasing in the Hilton Timeshare program. We have been involved now for several months and had to pay to roll over points due to no access to falsely promised easy access system and plenty of available vacation options.

What a scam. They sell you points at a high pressure presentation by showing you the wonderful resorts that are available in their network. Problem is, after you've paid and get your online access you find that yes, they have hundreds of resorts BUT, none have availability! HGV actually rents out the properties and that's why timeshare owners are locked out. If you go to the public HGV site or booking.com or hotels.com you will see availability but then check the timeshare owners' site and you'll see there is nothing available.

We paid over 100K for the promise of worldwide 'free' vacations for life. They told us we could pass our ownership to our heirs but turns out that's not true either. Our points are worthless yet we still have to pay almost 10K 'maintenance fees' each year. What they do should be illegal.

Total scam. I was so stupid to buy into it and this is the biggest mistake I've made in my life. I'm literally throwing away money. I don't get my Hilton Diamond benefits and when I search for properties abroad there's almost never anything, when I find something it's usually much more expensive than on the website for that resort. I tried looking for cruises, turns out you get a little discount but they take a lot of points. For example for an Alaska cruise next May 2025 they take 5600 points for a $400 discount on a room with balcony. I've stayed in Hawaii for 4 nights for 3500 points. Overall it really isn't worth it. I'm paying nearly $1500/year just in maintenance fee and that's on top of the $17,000 for the cheapest membership you could find, where I get points every other year. My biggest disappointment is that I love the Hilton brand, that's why I'm a Diamond, but HGV is such a car salesman's scam that the only thing in common is the name Hilton. You could say: you knew what you were signing into... well. yes and no. The amount of things they don't tell you is insane. For example I cannot book one of the nicer hotels in Las Vegas because (I only found out on a recent visit there) I don't buy into a higher membership. Even the sales agent there (at another presentation) told me that they do anything to get you in, and then it's a sale pitch after another. I wish I could get out. I'm an idiot for falling into it. This is such a bad stain on Hilton's reputation, I don't understand how they can allow it. Look around, you'll find almost only complaints and a few fake compliments. The government needs to step in and allow to get out of the contract within a year. not just 3 days.

diamond Hilton vacations is a total scam. Do not believe a word they say. we were lied to. they sold us two weeks in Maui in February and when we checked our deed it was for October .the maintenance fees have gone up a lot very year to the point that it is cheaper to go to the resort not being a member than it is with the the ownership. please be aware. Scam

Total Scam!!!!!! Purchased the package for 4 days 3 nights. Given all kinds of incentives but NONE of them showed up on the follow up email. I called but they said "the system did not allow us to give it to you in writing". WOW...Then I tried to book to receive the 15,000 points bonus for booking in 30 days...but...there is a 90 day black out period. WOW, They said they would extend for 1 year but actually shortened it to 6 months...Once again....."the system does not allow to give you anything in writing".
I wasted 4 hours of my life with these shysters and finally got my money back...What a shame that a company like Hilton operates such a shady operation....I am done with Hilton..

Went through the presentation- Please be careful! They really lost me when they had us wait to take a survey after we said not, and just had a higher up came out to try and sell us on a different package. Remember they compare it to buying a home to get you in the door but you would never buy a home without sleeping on it first! That’s how they get you. Is they what you to lock in on the spot. Dude said no pressure and the second I told him I would not commit to that purchase without sleeping on it, he turned smug.

Hilton Grand Vacation is a total scam. They tell you lies during the sales pitch to sell ownership packages, make you sign a contract in a rush and then keep charging exorbitant sum of money periodically. Once you buy the package, you are stuck with it. We never realized Hilton would do this to customers. I would have given it a zero star if I could.

Members told me that I would be able to get hotels affiliated with Hilton Grand Vacation for as low as $90. It is a complete scam. Do not buy this package