Wyndham Worldwide レビュー 672

We stayed in the Eugene Wyndham May 5-7. On the day of checkout I requested a late checkout. The man at the front desk seemed putout that I would even ask; then stating that I was the 4th guest to make this request. He then proceeded to assure me that they would charge us another days stay if we are one minute past the 11am checkout time. Great customer service bro.

Dont fall in their trap. Dont buy anything. Dont watch any presentation. Just walk away.

My wife and I are in our late 60s and early 70s. We have been loyal Wyndham customers since 2014 — nearly $400,000 spent over 15 contracts. I am writing this so others our age don't make the same mistakes we did.

Every single "owner update" turned out to be a high-pressure sales pitch. We were told repeatedly that we needed more points, that our account structure was wrong, and that buying more would fix everything. Each new rep undid what the last one sold us. It was dizzying.

In January 2026, a rep named Ribal Hage told us we were headed for $729,000 in future maintenance fees and that his new proposal would "cost us nothing." He said banks would easily refinance our Wyndham loan at low interest rates. He said renting our points through Red Week would cover our payments. He said timeshares were valuable, easy-to-sell assets.

Every single one of those statements was false. Banks do not mortgage timeshares. Points rent for pennies. Timeshares sell for next to nothing — or are given away for free on Craigslist.
We tried to cancel within Florida's 10-day cancellation period. Wyndham denied it. We also discovered that our digital signatures appeared on a contract we never formally closed on. Nobody reviewed those documents with us or gave us a chance to ask questions.

We are senior citizens on a fixed income. We cannot afford what was sold to us on false pretenses. Wyndham's response has been to stonewall us. Stay far away from these sales presentations.

I am a U.S. Army veteran with 34 years of honorable service. I retired at the rank of E7. I believed that dedication meant something — that people would deal with me honestly. Wyndham proved me wrong.
In October 2025, we attended what was supposed to be an "owners' weekend" in Sevierville. Our rep, Erin Palko, assured us the new contract would shorten our loan term to 10 years and pay off our existing balance sooner. After hours of pressure and back-and-forth with supervisors, we put down $7,141.23 on a newly opened credit card. When the signing was done, Erin had already left the building.
We were sold a "real estate investment" — something we could leave to our children. What we actually purchased was Wyndham Access Points. No property. No deed. Just debt — $57,607 worth — at a predatory 16.49% interest rate. The loan term was never shortened. The promised upgrade from Gold to Platinum membership never happened. We can't even book a reservation for ourselves, let alone rent it out as they promised we could.
When we reviewed the documents and immediately asked to cancel, we were told we'd missed our rescission window — a right no one ever disclosed to us. Maintenance fees are already climbing with no cap in sight.
My husband was 61 when we signed the first contract. We are seniors who were lied to, rushed, and exploited. I served this country for over three decades. I deserve better. So does every other family sitting in one of those rooms.
Do not trust them.

Stayed in Istanbul. Didn’t sleep for 4 nights. The noise of the air conditioning was unbelievable. I managed to get them to turn it off at 1am but it’s back on again. I also left my rain jacket in the lobby. I think Reception were trying to keep it as they denied having it. Only when one of my friends was insistent did they return it. Awful hotel

Don't believe the sales pitch it is not worth it and if they really believed in what they were selling they wouldn't make it almost impossible to get out of ongoing payments which creep up every year. Availability is poor. Some resorts are nice but rooms are often tired and dated.
It's not particularly relaxing each trip to be pestered to attend sales pitches where they tell you how your current membership is not great but if you spent $50k it would be really awesome or more realistically more like what they sold you.
We are currently trying to exit as we don't think it gives us any value. We have offered to forfeit our credits and we are fully paid up but we are not allowed. We have to find some other poor person to take it on so do their sales job for them. What company that truly believes in their product would turn down being able to sell it again for free. I think that tells you how bad a deal Club Wyndam is. DO NOT JOIN

During our honeymoon in Seaside, Oregon, we were invited to a "one-hour" resort tour that turned into a 5-hour high-pressure sales ordeal, effectively ruining the remainder of our honeymoon. The salespeople made numerous promises that proved false, including access to exclusive resorts, Disney parks, and multiple free vacations. We were told this was a sound financial investment — never once was it referred to as a mortgage, which was a critical omission given we had just purchased a home and would not have agreed to taking on additional mortgage debt.
We were also subjected to deceptive financial practices. Without our knowledge or consent, a salesperson used my phone to submit credit applications and selected a higher-interest lender despite both lenders approving us. We were never informed of our right to rescission, and the full cost of ownership — nearly $600/month in product-related fees alone, separate from usage fees — was never clearly disclosed.
Since signing in August 2025, we have paid approximately $6,000 and have been unable to use a single promised benefit. Five reservation attempts failed due to unavailability. When we sought help through their Certified Exit program, our salesperson went silent after promising to "brainstorm" solutions. The exit phone line referred us to contacts who suggested renting out our credits or, in one case, literally laughed at our request for help.
The misrepresentations, fraudulent actions, and manipulative tactics used to obtain our agreement are unconscionable. We strongly caution anyone considering a Wyndham timeshare to thoroughly research their practices before signing anything.

We have sent four written requests to Wyndham over the past four months regarding serious concerns with our ownership and have received no acknowledgment or response. The lack of communication is extremely disappointing and unprofessional.

During the sales process, we were led to believe we would have flexibility to travel widely and easily. In reality, availability has been very limited, and we have been unable to use the ownership as expected—even after upgrading.

At this point, we are requesting direct contact from Wyndham to address our concerns and discuss next steps, including cancellation options.

Based on our experience, we would strongly encourage others to thoroughly research and fully understand the limitations before purchasing.

My daughter had just passed away in the ICU. I spoke with the front desk about a late check out and we agreed upon 11:30 am. At 11:05 am a non English speaking man came to my room, pounded on the door and then shouted a single word at me which I at first did not understand. After shouting this a second time, he begins tapping his wrist and shouting 2 more times. Now Im like "oh you want me to get out?" He says yes in the same tone of voice he's been using. At this time I try to explain but clearly he doesn't understand so I shut the door. 11:15am I am at the front desk to check out and trying to explain what happened as they are talking over me trying to justify his behavior. I just lost my child and I don't need this stress! I simply shouted out that if he didn't know how to talk to me maybe he should learn how! And left! Went and did a brain death test on my daughter in the ICU 7:30 at night another Wyndham called me canceling my reservation.. so I find ANOTHER hotel at which I am told they cannot rent to me. My child just died and I am 2500 miles from home the heartlessness I was shown by 3 different Wyndham hotels owned by the same man is disgusting! I didn't do anything wrong to their room, I got my deposit back! But after losing my daughter I have to search for a place to lay down because of How I was treated? CRAZY!!!!!

We purchased a Wyndham timeshare in March 2025 and have since experienced nothing but deception, high-pressure tactics, and unfulfilled promises. From the start, three salespeople approached us simultaneously, and we were rushed into a credit card approval before we could even consider our options. My wife, who is disabled and financially dependent on me, was pressured into signing despite my repeated objections — your representatives simply refused to accept no. 
In June 2025, during a visit to Club Wyndham in the Smoky Mountains, I was subjected to a four-hour sales presentation after making it clear I had no interest in upgrading. I said no at least three times before finally signing just to leave. We were told financing would be no problem — a claim that proved completely false, as no lender will finance a timeshare. VIP upgrades promised to us were never honored on either of our two trips. Additionally, a $250 deposit is charged at every check-in and withheld for 30 days — a fee never disclosed to us. 
During our October trip to Destin, I asked my representative to roll over 105,000 unused points. He promised to handle it and has never followed up despite multiple attempts to reach him. We were also subjected to yet another high-pressure three-hour presentation, despite being told the Smoky Mountains visit would be our last. When we requested a copy of our contract, we received only the final page — with no mention of the 15-day cancellation window. 
In total, we spent $10,461.44 for two vacations during which not a single advertised benefit was delivered.

We were approached at a Walmart in Pigeon Forge, TN, and lured into a "two-hour" presentation with promises of free show tickets and no purchase obligation. The session ran nearly five hours, with high-pressure tactics used throughout, including a second representative brought in to "crunch numbers" after we declined. We were told a special offer was available only that day.
We were misled throughout the sales process. We were promised the timeshare was a real estate investment, that we could stay anywhere, receive free trips, Disney Park access, and half-off attraction discounts. When we asked about exiting, we were assured Wyndham would simply buy it back. None of this has been true.
No rescission period was disclosed, no truth-in-lending information was provided, and we were never told maintenance fees would increase or that additional assessments could be charged. We did not receive a copy of our contract at signing.
Post-purchase, our problems only worsened. When we contacted Wyndham to request a copy of our contract, their representatives refused to provide it. This raised serious questions about what is buried in the fine print.
We used the timeshare once in August 2025 in Pompano Beach, where we were charged $50 and forced to sit through yet another presentation. A sales rep there told us our ownership wasn't even valid and pressured us to upgrade. The amounts being withdrawn from our account do not match what we were quoted, and we are constantly pressured by "owner updates" to purchase more points.
Wyndham's practices are predatory and their lack of transparency is unacceptable.

I have been a Wyndham timeshare owner since 2011 and deeply regret ever signing that contract. What was sold to me as a dream has become a nightmare. The ability to travel the world, receive owner-priority bookings, and build a legacy for my family. This has been nothing but a series of broken promises and deceptive practices.

Since 2011, I used the timeshare fewer than 5 times due to extremely limited resort availability. Despite being told owners get priority, Wyndham consistently rents units to non-owners, leaving actual owners with almost nothing. I was also falsely told I could generate rental income by depositing points. But when I called to do so, Wyndham said no such program existed.

The sales presentations are predatory. Advertised as 30 minutes, they routinely run 60–120 minutes. In 2022 in Atlantic City, I was pressured into a 3-hour session and given false information that led me to upgrade. In 2024, I explicitly declined a presentation but was coerced into attending, promised I only had to stay 30 minutes, and then denied my promised gift when I left. The follow-up rep was rude and dismissive.

Maintenance fees have skyrocketed far beyond what was ever suggested, and salespeople failed to disclose that heirs inherit these fees perpetually. The rescission period in New Jersey is 7 days; I was wrongly told it was only 3.

I have formally requested cancellation of all contracts. I urge anyone considering a Wyndham timeshare to proceed with extreme caution.

I don't even know where to begin. The sales presentation we sat through felt less like a vacation pitch and more like a psychological endurance test. Every time we expressed doubt or hesitation, our concerns were either waved away or reframed as if we were the ones being unreasonable. We were shuffled from conversation to conversation, clearly being worn down on purpose. By the end, we weren't excited. We were exhausted and cornered.
We signed. And we regret it.
What makes this so much worse — and frankly, what I think people deserve to know — is that we were never told we had a legal right under Florida law to cancel the contract within a 10-day rescission period. Never. Not once. That right exists specifically to protect consumers from exactly the kind of pressure-cooker environment we were put in. Had anyone told us, we would have used it. We would have gone home, slept on it, and said no with clear heads.
Instead, that information was kept from us. Whether that was deliberate or negligent, the result is the same: we left with a contract we didn't fully understand, made under conditions that were anything but free or voluntary.
This isn't buyer's remorse. This is the result of a process designed to overwhelm rather than inform. Consumers deserve better than this.

My husband (73) and I (77) were subjected to deceptive, high-pressure sales tactics by WorldMark representative Dragan Ristic during what was presented as a routine "owner update" at the WorldMark Resort in Indio, CA on January 15, 2026.
We had clearly stated we were no longer interested in traveling and were looking to exit our existing membership. Instead of helping us, Dragon isolated us in a private room and presented an "exclusive" upgrade offer. He claimed to be a Vice President of WorldMark (this claim is unverified, there was no business card or badge provided), told us our account had $138,430 in equity, and promised WorldMark would buy back the upgraded membership for approximately $138,000 within 2–3 years. When we asked for this buyback guarantee in writing on January 17, 2026, he went completely silent and has not responded since.
We declined the offer more than four times over a 3–4 hour session. We were pressured into signing a contract with a $47,700 loan. Dragan also coached us to tell the paperwork processor we were buying points to "travel more" and specifically instructed us not to mention his buyback promise, clear evidence of deceptive intent.
We were never informed of our right to rescind under California law. We were not given Truth in Lending disclosures, told about rising maintenance fees, special assessments, or that heirs could inherit financial obligations.
We are requesting full cancellation of our contract, discharge of the $47,700 loan, and written confirmation releasing us and our heirs from all future obligations. WorldMark has not responded to our formal written demand dated March 17, 2026.

We purchased a Wyndham timeshare after attending what was advertised as a 90-minute sales presentation. The meeting ran nearly three hours, and free hotel nights we were promised as an incentive for attending were never honored.

The sales process felt manipulative from the start. We were repeatedly presented with lower prices each time we declined, with a salesperson, manager, and finance representative all taking turns applying pressure. We were told the deal was only available that day. The presentation led us to believe this was a sound investment comparable to real estate, something we could even pass down to our children. We were never made aware that this was a permanent membership with no real resale value.

We were told booking Wyndham resorts worldwide would be simple and exclusive to owners. In reality, the website was difficult to navigate, availability was extremely limited, and advance booking was required or fees increased significantly. We were never able to successfully use the timeshare.

At signing, we were rushed through paperwork and told copies would be mailed to us later, making it impossible to verify we received everything. A credit card was opened for the down payment without any explanation of the interest rate.

Their sales tactics are deceptive, their promises are empty, and the product they sell bears no resemblance to what is presented. Save yourself the frustration, the financial burden, and the regret. Do not attend their presentations and do not sign anything.

I called customer service as a Diamond member asked why did I pay more using points and the customer service representative told me because they are running a promotion for customers so it’s cheaper without using points 🤔 I asked how would I know that and if that makes sense and she said sure!! I mean isnt this a con? It’s definitely a concern!!

I am sharing my experience as a cautionary warning to anyone currently holding or considering an ownership with this company. My situation proves that even if you follow every rule, pay off your contract in full, and attempt to use their own "official" exit programs, you will still be met with a wall of corporate excuses designed to keep your maintenance fees flowing. They publicly market a "safe" and "official" way out for qualified owners, but in practice, it feels like a calculated trap.

After receiving this ownership through a family transfer, I decided it was time to move on and reach out for a voluntary surrender. Initially, the representative I spoke with claimed my account simply didn't exist or had been "canceled." However, as soon as the account was finally located, the script immediately flipped. I was told that because the interest is "perpetual," I am legally unable to give it back because the company "cannot take it back." This is a blatant contradiction to their own advertised "Certified Exit" program, which is specifically promoted as a path for owners with no outstanding loan balance to voluntarily relinquish their interest.

The most frustrating part has been the shifting goalposts and "business needs" blockade. When the "perpetuity" excuse didn't work, I was told that surrenders are based on internal business needs and that they simply aren't accepting them right now. This effectively holds owners financially hostage, forcing us to continue paying monthly fees for a product we have formally attempted to give back. It is a predatory cycle where the company makes it incredibly easy to enter the system through family transfers but uses every possible excuse—from vanishing records to vague "business needs"—to prevent a legal exit.

I am posting this publicly to demand that the company honors its own exit policies and provides the necessary relinquishment paperwork for my paid-in-full contract immediately. To the broader community: be aware that "paid-in-full" status does not guarantee a clean break. They will gladly draft your money every month, but they will fight you every step of the way when you try to walk away from a product you no longer want and have no intention of using.

We attended a timeshare presentation with no intention of buying. We were promised a free week cruise.
The timeshare rep told us about points you get to use on trips and states that the points could be used for airline, rental cars and rooms. TOTAL LIE. They can only be used for rooms. The $100+ maintenance fee was thrown in as a last minute item and shrugged of as easily paid for if you used their credit card. ANOTHER LIE.
The "free" cruise they promised suddenly had hundreds or "maintenance fees", so its basically worthless.

absolutely terrible service, you guys are a multi billion dollar company, with terrible service, I don't understand maybe you should hire more people for your support team so they aren't this terrible with figuring out people's problems, maybe you should lower the franchise fee cause what am I paying for? to be stuck on the phone with you guys for years to solve one problem, absolutely unbearable. You guys are frauds and hopefully karma comes around and files a huge lawsuit against the franchise, want to see this franchise burn with how corrupt the owners and company is. Absolutely disgusting.

I was at a presentation once because my dad is a member. Somehow they got my phone number in my dad’s account and I keep getting endless spam calls from Wyndham about “my timeshare.” I’ve asked them to remove me from their list multiple times and so had my dad, but I keep getting obnoxious calls.