Hickman Design - Printmaking & Art Supplies  レビュー 

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your feedback! We're pleased to hear everything went smoothly with your purchase and fitting. If we can assist you in the future, don’t hesitate to reach out!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your kind words! We’re always happy to help and glad we could get your order to you on time. If you ever need more advice or assistance, don’t hesitate to reach out!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your lovely feedback! We're glad to hear your order arrived quickly and safely. If you ever need anything else, we're happy to help!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your continued support! We're delighted to hear you're happy with our service and speedy delivery. Looking forward to helping you again in the future!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your feedback! Glad to hear everything met your expectations. Let us know if we can help with anything else!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your kind words! We're glad you were happy with both the service and delivery. If you ever need anything else, we're here to help!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

That’s great to hear! We hope you enjoy using them. If you have any questions or need any tips, feel free to reach out!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your feedback! Glad to hear your order arrived on time and that you found our website helpful. Hope the registration strips and tabs work well for you!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your feedback! We're glad you found our products great value and appreciated the communication. Let us know if we can help with anything else!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your feedback! We're happy to hear you were pleased with the speedy service and delivery. Let us know if you need anything else!

Hickman Design - Printmaking & Art Supplies からの回答

2025年2月21日

Thank you for your kind words! I’m really glad we could get the lino size you needed and keep you updated along the way. Appreciate your patience, and I’m happy to hear it arrived quickly once in stock. Let me know if you ever need anything else!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月26日 に更新

Thank you for your review. We’re pleased to hear you appreciated the prompt service and delivery.

Regarding the pricing, we’d like to clarify that the cost of this item is dictated by the supplier, who has recently adjusted their pricing structure due to plans of discontinuing the supply of metal Ternes Burton pins. As a small company, we don’t have the capacity to buy these items in large batches, so occasional price fluctuations do occur when our suppliers change prices. Over time, you may notice your usual supplier’s prices changing as well due to this shift in supply.

We’d like to highlight that we received no prior communication from you regarding any concerns about the pricing before you completed your purchase. The item was clearly listed at its advertised price, and by proceeding with the purchase, we trust it reflected your understanding of the value we aim to provide. As an independent business, we work hard to keep our prices competitive, but we are unable to match the bulk purchasing power of larger companies.

While we always welcome fair and constructive feedback, we feel this review does not fully reflect the quality of service we strive to deliver. If the pricing did not meet your expectations, we respect that you had the option to explore alternative suppliers. We hope this context provides clarity and reassures you of our commitment to transparency and quality in every transaction and we thank you for supporting a small business. Should you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,
The Hickman Design Team

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月25日

Thank you so much for your kind review and for ordering another roll of lino from us! We're thrilled to hear you were happy with the communication, packaging, delivery, and pricing. No question is ever a "dumb" question! We truly appreciate your support and look forward to assisting you again in the future!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月14日 に更新

Thank you for your feedback, and I’m truly sorry for any frustration caused by the delay and missing tracking information. We strive to ensure every customer receives a smooth and reassuring experience from start to finish. In this case, I can see why the absence of a confirmation email and tracking number would be concerning. These are normally sent for all orders, so I recommend checking your spam or junk folder, as sometimes emails can end up there unexpectedly.

As we're approaching Christmas, Royal Mail is experiencing higher demand, which unfortunately can result in delays beyond our control. I completely understand how this might have led to concerns, but rest assured, we’re a legitimate business and very much dedicated to customer satisfaction. If you had reached out via email, we would have responded promptly to reassure you and address any issues. I take pride in going the extra mile for our customers when I’m aware of any concerns, and I think this commitment is reflected in many of our other reviews.

Regarding the price and size of the kit, I understand it may not have been what you initially expected. You ordered a premium Japanese woodblock printing kit, which features higher quality tools and materials that differentiate it from our standard kits. These differences are highlighted on the product page, but I appreciate that this information may not have been immediately clear. If you had contacted us, we’d have been more than happy to explain the unique features of this premium kit and why it is priced as it is.

To address the delivery issue, I’d like to offer you a refund for the extra 48-hour delivery fee as a gesture of goodwill. Please reach out to us directly on luke@hickmandesign.co.uk and we’ll be happy to arrange that for you.

For any future customers reading this, I want to stress that we’re always open to resolving issues and answering questions before, during, and after an order. We encourage direct contact, as it allows us to promptly address any concerns and ensure that every customer is satisfied with our service. I genuinely believe this review does not fully reflect the standard of service we aim to offer, and I’m committed to making sure our customers feel supported throughout their experience with us.

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Thank you for your kind words! We're glad we could quickly sort everything out for you. We appreciate your business!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Hey there! We're absolutely thrilled we could help you find the stationery you were searching for. We do try to go the extra mile, and we're so glad his efforts made a difference for you. Thanks a ton for your fantastic review—we can't wait to assist you again soon! Hope the cards come out nicely too.

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Hi there! Thanks so much for your awesome feedback! We're thrilled you had an excellent experience with our service. Can't wait to help you again soon!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Hey there! So glad to hear your order arrived quickly and everything was well packaged. We're just as excited for you to try out your new rollers! Can't wait to see what you create with them. Thanks so much for your kind words!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Hey there! We're thrilled to hear you're loving our products and speedy service. What else could you ask for, right? 😄 Thanks so much for your awesome feedback—we're here whenever you need us!

Hickman Design - Printmaking & Art Supplies からの回答

2024年11月8日

Hey there! We're thrilled to hear that our personal service made your experience a great one. Going the extra mile to ensure your order was correct and arrived on time is what we're all about. Thanks so much for your kind words—we're here whenever you need us!