Hidrate Spark レビュー 

I purchased the HidrateSpark PRO 2 Smart Bottle from Apple UAE on August 29, 2026, for AED 299.

Unfortunately, the Straw Lid makes an extremely loud and annoying whistling noise every time I drink. I tried cleaning and checking the lid, but the problem remains.

I contacted HidrateSpark customer support on September 14, 2026 (Ticket #456364). They requested additional information, which I provided on September 16.

Since then, I have sent three follow-up emails on September 23, September 26, and October 6, but received absolutely no response.

Nearly a month has passed since my initial complaint, and the company has completely ignored my emails.

I am not asking for anything unreasonable, just a replacement Straw Lid for a defective product.

For a company selling premium-priced smart bottles, this level of customer service is extremely disappointing and unacceptable.

HidrateSpark needs to improve its customer communication, respond to support requests within a reasonable timeframe, and take responsibility for defective products.

Based on my experience, I would not recommend this company.

Do not buy! The worst customer service I have ever experienced. Chug lid broke. Two months later they agreed to replace but after three more months sent the wrong part! I managed to get an AI apology by using a different email address but then nothing. No reply to my many emails asking for help. A simple replacement lid could have made great customer service but they really don’t care. Terrible company stay away!

Sent 15 emails over the last few months as my pro 2 stopped working and had no response. Shocking when there is a legal warranty they must adhere to. Avoid with all costs if you haven't bought in to this con already.

Customer Support is non existent. Sent 4 emails to their Supprt site, no response.
Got our Pro2 at UCI Urology Dept during kidney Stone Seminar. I have advised UCI of the lack of any response and to avoid this company at all cost.
DO NOT expect any support or reply from these people. No phone number listed for Inquiry.
This company should be embarrassed as to how they handle any kind of Support as its non existent.

I purchased a HidrateSpark bottle from the Apple Store and, unfortunately, it has been defective from the beginning. The puck will not stay securely in place, which prevents the bottle from measuring properly.
Apple has been unable to resolve the issue, so I contacted HidrateSpark directly. They initially responded and asked me several questions, which I answered promptly. Since then, despite sending multiple follow-up messages, I have received no further response or assistance.
I’m very disappointed not only with the defective product, but also with HidrateSpark’s lack of customer service and follow-through. Based on my experience, I cannot recommend purchasing from this company.

Scam. Stay away. No customer support.

Bought this bottle through Apple. It was defective. apple refuses to help, they tell me I need to go through HidrateSpark who are not responding to their emails. Kind of hard to activate the warranty when they ignore customer emails.

Stay far away.

Couple months after owning this product, the sensor stopped working. I reached out to the support team and, they said they will ship me a new sensor. I sent them my address and it’s been radio silence for days. The bottle is now a $84 paperweight

I had a very disappointing experience with this company. I placed an order for a water bottle and waited several days without receiving any shipping notification, despite their website stating that orders ship within one business day.

After hearing nothing, I reached out to customer service and discovered the item was actually out of stock. No one contacted me to let me know there was a problem with my order—I had to initiate the conversation myself. What followed was a slow and frustrating back-and-forth. I was initially told they were looking into getting the bottle shipped that day, only to be told two days later that the item wasn't in stock at all.

It's concerning that a product can remain available for purchase on the website when the company doesn't actually have inventory to fulfill the order. The lack of communication, inaccurate inventory information, and poor customer service made this a very frustrating experience.

This company needs significant improvement in both inventory management and customer communication. Based on my experience, the level of service was far below what I would expect from a business selling products online.

Terrible customer service. I purchased two bottles for my elderly in-laws after having an email conversation with the company. I wanted to ensure that my tech-challenged in-laws could use the bottles easily and efficiently. Bottles arrived, while not terribly challenging, they were too much for an 86 and 85-year-old to manage, so I immediately initiated a return. That was in May. I have my tracking receipt, so I know the bottles were received back at Hidrate Spark, but I have not been refunded, nor have they responded to my many emails.

Bought a hidrate spark pro2. Just outside of their 100 day warranty policy that I will admit I failed to read or would not have bought it, the handle came loose from the bottle. You guessed it, because it was a little over the 100 days, they will not replace just the cup. Don’t need the whole assembly, just the cup. Needless to say I would not recommend this product to anyone. Also the cup does not sync well to the app at all.

Kim A.

Bought a $50 airtag holder. The version touted on the website as affordable doesn't have a sensor. It is just a waterbottle with space at the bottom. Now they are sold out of the sensor and the return process is an actual nightmarte

Loved the bottle at first, but my second sensor puck failed after just a few months. Battery drops from 100% to almost nothing within an hour.
Support was polite but wouldn’t replace it, warranty just expired. For this price, I expected better.

I have purchased several versions of Hidrate bottles through the years, including giving to friends. The newest version is very defective. The sensor “puck” will not stay attached to the bottle. I have contacted 3 separate times to ask for help
and a replacement.
They must have upsold their company to someone who does not care about quality. What a shame. I will no longer purchase this product.

I got the pink water bottle for Christmas. Loved the size and keeping track of the water on the app (additional cost) is fun. Until my puck (the bottom) started falling out. A LOT. And when it is in the bottle it doesn’t sit flat. Customer service is a joke. Emailed them and then responded to their email and it came back undeliverable. Contacted customer service again and they said that they changed email addresses…..okay? So now they have to send me a new bottle body and I get to chose between silver and black to replace my pretty pink one. Oh - and the lid? Broke that in the first week and got a new one from Amazon. Don’t waste your money!

My app and bottle worked fine up until a few weeks ago. Since then, all syncing has stopped. I’ve been repeatedly asked to log in and out, re-enter sips, check for stuck sips etc but there seems to be nobody working on a solution. With much money being paid for this I expected it to work.

I have used these bottles for years and love the fact they encourage you to drink water. Having used my first one for about 3 years, I decided to replace it with the cotton candy bottle, which I loved, ordered through Amazon which was absolutely fine. The bottle came and then a little over 2 months later the sensor wasn't sitting in the right place and kept falling out, contacted support, they responded and said it sounds like it is broken. I chased them on a few occasions with no response. I bought another cheaper one this time and have used that for the last 2 months but now the app won't register that I am drinking. I have again been in touch with support done everything they have advised, removed the app, reinstalled, reset the bottle, still not working since 1st May. Support is really really below par, I have spent well over £100 in the last 4 months on 2 water bottles and neither of them work. Bottle are great when they work and would encourage everyone to use one if the support was at a level where they actually support you. I am sure under my consumer rights I can return these bottles for a full refund!!!

I placed an order with HidrateSpark and, unfortunately, encountered several challenges throughout the process. Delivery took over two months, which was significantly longer than expected. During that time, it was very difficult to get updates—emails often went unanswered for weeks, and I was unable to reach anyone by phone despite multiple attempts.

When the order finally arrived, the products I received were not the ones I had originally selected. I reached out to address the discrepancy but did not receive any follow-up or resolution.

While I understand that delays and issues can happen, the lack of communication and customer service follow-through was disappointing. I hope HidrateSpark takes steps to improve their fulfillment process and support responsiveness moving forward.

For thw price I would expect a much better lock on the bottom part of the bottle, had the bottle 4 months and now it's no better than a £1 bottle

I wish I would have read these Trustpilot reviews before purchasing a Hidrate Spark Pro 21 oz "smart" bottle. Then I wouldn't have made the big mistake of buying one. I've had similar BAD experiences with the bottle not working from day 1 and super bad customer service. They refused to refund my money even though I was within the 100-day period which clearly states that you can return the product within 100 days. But "Axl" told me that returns are only allowed within 30 days, and pointed me to a completely different web page. And when I pointed that out, they went radio silent. DO NOT BUY.

Got a 21 oz HidrateSpark PRO about a week ago.

Loving it. A real motivator to drink water.

Sensor stopped working so I dad to reset it once, but I was impressed that the reset did not loose paring with the phone after the reset.

Will update the review after some time, like a month or two to check if my score remains the same.