Do not buy! The worst customer service I have ever experienced. Chug lid broke. Two months later they agreed to replace but after three more months sent the wrong part! I managed to get an AI apology... ãã£ãšèŠã
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Customer Support is non existent. Sent 4 emails to their Supprt site, no response. Got our Pro2 at UCI Urology Dept during kidney Stone Seminar. I have advised UCI of the lack of any response and t... ãã£ãšèŠã
I purchased the HidrateSpark PRO 2 Smart Bottle from Apple UAE on August 29, 2026, for AED 299. Unfortunately, the Straw Lid makes an extremely loud and annoying whistling noise every... ãã£ãšèŠã
I have purchased several versions of Hidrate bottles through the years, including giving to friends. The newest version is very defective. The sensor âpuckâ will not stay attached to the bottle. I h... ãã£ãšèŠã
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Pretty awesome for a water bottle
Pretty awesome for a water bottle. The app works and does everything you would expect. A must have for those that want to track their water consumption.
Fantastic Service, Ultra-high Quality Product
I purchased my first bottle in February. Excellent build quality. It feels sturdy and I imagine it will keep forever. Easy to configure and integrates seamlessly with Apple's HealthKit and other apps. The service quality of this company is also outstanding. I had a minor issue with the lid, the hinge pin came loose and fell out. I am sure they're figuring this out, but I made one call and within 24 hours they had sent out a replacement lid. You cannot ask for more than that. Great company, great product, and their commitment to service is noteworthy!
Great bottle & customer service, despite a few issues with the steel
I have purchased 3 Hidrate bottles so far, 2 spark 3âs (1 to use, 1 to wash) and 1 steel. The 3âs worked great & definitely helped me increase my water consumption!! But I love ice cold water, so this was my main gripe with that version. When they released the steel, I was so happy, but I have had a lot of problems with it giving inaccurate readings. Customer service have been great, but I have had to do a lot of resets & (attempt) to record other data. I totally get why, but a pain when I barely get 5 secs to myself (I am mum to a 3 year old, who hates me touching my phone!). They have now replaced my puck, so fingers crossed my readings will be accurate again! I will update this review if I have any more problems, but this is a great bottle that increases water consumption & they have great customer service.
This review is purely based on the factâŠ
This review is purely based on the fact that they don't ship outside the US. 4 years have passed since HidrateSpark first started on KickStarter, and they STILL don't offer shipping outside US, although thousands of other US-based companies does... I've been waiting since 2016 to be able to buy this, but I am done waiting. I'll find another smart water bottle that does send to my country.
I like the product!
I like the product! Fast customer service. Overall a happy customer.
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