High Dive Apparel レビュー 1,185

I have used this company before and had no issues. It has always been quick dispatch and my husband likes the products. I ordered something 2 weeks ago which was intended to be a birthday gift. I took into account the 2-5 working days dispatch time it states on the website but it has still not been shipped. I’ve had no reply to emails, not even a generic one to apologise for the delay. I’ve had to go through the bank to get a refund and now need to find an additional gift at late notice. Other reviews show there have been a lot of delays recently so I’m not quite sure what is going on but please at least reply to customer queries!

Crazy wait times on order's! They were running late over christmas but still they are taking weeks to a month for delivery. They need to stop advertising or get more staff to deal with the orders. Completely unacceptable

High quality apparel and the designs speak for themselves. Jamie has been super helpful in making sure the buying experience was top notch as well.

Quality well made T-shirts , Have ordered on numerous occasions and never had an issues , Lovely designs , Good thick easy to wash material , Thank You HIGH DIVE .

Great customer service! I placed an order around Christmas, and with the expected rush, they sent me two gift cards to make up for the delay while still shipping my initial order. They reply to customer emails very fast, which is very reassuring, too.

My order was initially a gift for my partner, who instantly fell in love with the brand (so did I ^^). High Dive is the go-to store for alt style clothing, with one-of-a-kind designs and top quality!

Placed an order on the 5th of December. 3 sets of trousers and a jumper. Received an email on the 16th of December that due to higher than usual purchases I wouldn't get my order befor Christmas.

A little disappointing but understandable Especially as my dead line was the 16th of January an I think a reasonable time frame to receive my order.

Messaged back for clarification only hit with automated messages. Had no follow up emails or responses untill after Christmas.

Got a email saying that my items would be sent out on the 9th of January on the 7th of january. Another automated message. After sending a message numerous times to answer specific questions. Still automated. Asked if I could pay for faster shipping as I really needed it before the 16th of January. Way after a month of the initial order. Still heard nothing.

Tracking is stuck on "label being printed" even now. Have sent a couple emails to find out what is happening as has taken over 7 days to receive my package after being "promised" it would be sent from the automated chain message.

Still no idea where my order is. Not receiving any emails or responses back. Didn't get it for when I needed it over a month from my original order date

Got sent a 10 voucher as a sorry a automated reward. If I ordered anything now with a 10 pound voucher would I even receive it.

Terrible service and very disappointed. The fact the company is just wanting to ride on the patience and good will of the costumer, even tho they keep breaking there own deadline I find ridiculous.

Down £280 quid and truly feels like I have been scammed

Great quality fabric and print. The extra posters were bent a little and the shipping took a long time, but it was informed well and reason was understandable.

What a shame! The designs are amazing and I am a returning customer but I am really disappointed in the customer service.
I made on order on 14th December for a Christmas present and there was no mention of last order dates so I assumed it was within the time frame.
I received an email on 15th December to say it may not come in time for Christmas.
I immediately replied but I didn’t hear back. I followed up on my email on the 19th December, no reply.
Its at this point I gave up on the idea it was coming in time. I have sent another 3 more emails since for an update and I still haven’t heard anything about my order and it has now been a month. Very disappointing!

Nice prints,good quality !
Keep up the good work!

Love these guys designs have bought before with no problems. Ordered some T shirts for the family for Christmas. They let us down on the delivery date promised and now won’t reply to emails. No refund no update. Really let down big shame, big avoid!

I placed my order in plenty of time on 3rd December thinking it would arrive within the listed timeframe . Instead, it took over a month to be delivered. Throughout this entire period, communication was extremely poor. I received no meaningful updates and had to chase the company myself just to find out what was happening. Eventually I received a response stating Christmas delivery would now not be possible.

If there are delays, customers should be informed proactively — not left wondering whether their order will ever turn up, especially at a time where the company would be aware that a lot of purchases would be required as a Christmas gift.

Waiting more than a month for an order is unacceptable, and the lack of transparency made the experience even worse. Very disappointing service. I would not recommend this company and will not be ordering again.

Commande passée le 16/12, devait arriver avant la fin décembre, et toujours sans nouvelle à ce jour. Malgré le fait d’avoir essayé de les contacter via leur site, je n’ai jamais reçu de réponse.
A fuir malgré les jolis produits proposés 😮‍💨

Big shit.my order ist never arrived

First of all, I think the hoodie I bought is super cool and is of a very nice quality.
I haven't washed it yet, so I don't know if it will keep its shape.
The delivery is probably where I can't give it a very high rating.
Ordered on 28/11-25 and received the package on 23/12-26, so I just managed to get my Christmas present.
High Dive, however, must be highly praised for their response when I wrote to them and it made sense, since the sweatshirt was ordered during a hectic Black Friday and Christmas month, that it would take some extra time before the package would be delivered.
For me, a month's wait is a bit too long and even though I know that High Dive is a safe company to shop with, it still stops me from placing another order a second time and it annoys me a bit, because I think the clothing style is quite sharp.
But I still want to give them 4 great stars, now that I have received my package after all and I actually got a good and personal response back from them.

Its been almost 4 weeks and my order has yet to arrive.

I love these shirts so much, it’s basically all I wear anymore. Jamie and the team are transparent and add a personal touch to every order. This is my favorite brand.

Bought "you're dead to me hoody" ... the quality of material is shocking. Really cheap. No stretch of give in material... just poor. Big shame because their designs are super. Just let down by the material of the clothing .

Great designs and lovely quality very happy folk on christmas day. Delivery did take a little while, but got an email explaining the situation and everything made it in time. When you consider it's a quality independent brand and not ASOS they will struggle with a surge in orders. Perhaps they could be a little more transparent about that upfront. Seen some of the negative reviews which are valied and I would probably feel the same if hadn't received my items. However, I did and even if it was at the eleventh hour, it does show they were working hard right up until christmas eve to get everything out, so credit where credit is due. Hopefully this helps balance out the reviews. All in all, quality Hoodies and T-Shirts.

I placed an order on the 1st of December which had still not been dispatched by the 15th, so I sent an email chasing status. I did get a response explaining that they had received more orders than expected and so there would be a delay. I replied asking if I could cancel the order as it would not be here for Christmas. Unsurprisingly I got no response to this request. The items arrived yesterday. This is my second order from the shop and the quality of the first T-shirt was excellent.
These items do not seem to be the same quality. I wonder if this has something to do with them rushing the orders out as they had more than anticipated. My first T-shirt is black and I have washed it multiple times yet it is still much darker than the new one.
It is exactly the same T-shirt, same print so surely it should be the same.
The new ones do not have the little tag at the bottom either.
I’m very disappointed but see no point in going back due to the slow customer service. I have also read other reviews stating they didn’t receive full refunds.
I understand that it is probably a small company, so not many staff but surely once the order started coming through in greater numbers than expected they should’ve put a hold on new orders to ensure the orders already received would be produced to the quality they deserve.

I have still not received my order placed the 13/12/25