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Offering gift baskets, Scottish themed products and apparel, wine and backpacks.
4.1
14件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Purchased the luxurious gift box hamper as a birthday treat for my parents and they really enjoyed every bite. The products are delicious and top quality. They especially loved the bottle of Prosecco and the chocolate truffles. Will certainly be ordering from them again. Highly recommend!
Was gifted a hamper and loved everything in it. filled with quality yummy products. Was a lovely gift to receive. Will be ordering one for my family this Christmas
Ordered a birthday hamper for my sister as couldn't be with her to celebrate. She loved it and come Christmas time i will be sending these as Christmas gifts too... easy to use website and quick delivery.
I ordered a fathers day gift for my dad in the highlands of scotland from New Zealand where i live and despite him living in the middle of nowhere, the scottish gift box hamper got there in time for fathers day. My dad loved the contents. I wouldnt go anywhere else for gifts in the UK now.
I received a lovely hamper that I learnt later came from this company. It was full of delicious goodies, packed carefully into a cute wicker basket with eco- filler to ensure all items were safe & secure. There was even a nice note with message from the sender. Most unexpected and appreciated.
I have been using this outstanding Scottish hamper company in Perth for many years.It all began with my Family who, unusually, did not want a tasty fruitcake in their Christmas hamper.They wanted a cherry cake.I phoned the company and nothing was too much trouble in personalising it.We added our choice of jam and marmalade too,The billing and the deliveries are accurate and the Customer Services go the extra mile,
5⭐️ plus! I ordered a surprise gift bag through Too good to go and was absolutely blown away by the contents . The lady was so kind and polite . What a brilliant company .
Super helpful team who always go above and beyond to deliver great quality products. Would highly recommend for all corporate gifting and branded merchandise orders - even turned around a massive corporate hamper for me in 24 hours right before Christmas. Well done team - keep up the great work!
We made a large order for many clients. Claire was excellent at communicating and ensuring we had the order on time and in in full for everyone we had requested. The quality of the products was excellent (I got a hamper myself) and the customer service was really strong. Thanks everyone.
Received a gift of hamper but 2 items missing the sender sent other hampers exactly the same 2 items missing should contact the trading standards really if this company does this with every hamper someone is getting a free one. Check with the sender how many items you should have better still don't use this company
Highland Fayre Ltd からの回答
Dear Eileen
I am incredibly sorry to hear about your experience and for the frustration caused by the 2 missing items in your order. We take great pride in hand-packing our hampers, and while we have quality controls in place, human error can unfortunately occur on very rare occasions. When mistakes happen we make it our absolute priority to address them immediately.
As soon as we became aware of the issue, I personally telephoned our customer who ordered this hamper for you to offer my sincerest apologies. During our conversation, I offered to send out apology gifts to all five recipients—with a total value significantly higher than the missing items. I also attempted to identify exactly which items were missing so I could rectify the situation further, but he was very upset and declined these offers.
Despite being told there was nothing I could do to resolve the matter, I proceeded to issue a full refund for the entire order immediately after our call, which was processed before this review was posted. We genuinely wanted to make things right for our customer and you as a recipient, and it is a matter of great regret to us that our efforts to resolve the situation were rejected.
We apologise profusely for letting you down on this occasion and the offer still stands and we can address this directly with you, either by sending out an apology gift to yourself or a gift voucher to be redeemed in 2026.
Kind regards,
Sam
Highland Fayre Ltd
Ordered Five Hampers (Big Mistake)
None arrived on time, All had items missing, none of the greeting cards matched my instruction therefore the receiver's didn't know the sender. Due to the response by Highland Fayre and since they have acted professionally in the end I withdraw the last paragraph of my complaint. In addition I appreciate everything Sam did to resolve this problem
Highland Fayre Ltd からの回答
Dear Gerry
I am incredibly sorry for the frustration and disappointment caused by the missing items in your recent order. We truly value you as a repeat customer, and I know that you have used us before and been happy with our service in the past, which makes this experience all the more upsetting for you and deeply regrettable for us.
We take great pride in hand-packing every hamper ourselves and have strict quality controls in place, but on very rare occasions human error can occur. When it does, we make it our absolute priority to address it immediately.
As soon as I discovered the issue, I called you personally to offer my sincerest apologies. During our call, I offered to send apology gifts to all five recipients—with a total value significantly higher than the missing items. I also tried to identify exactly which two items were missing so I could put things right, but I understand you were very upset and chose to decline these offers.
Even though you told me there was nothing I could do to resolve the matter and referred to our business as a sham, I still went ahead and issued a full refund for your entire order immediately after our conversation. This refund was processed as I wanted to ensure you were not left out of pocket in any way.
I have apologised repeatedly and offered both additional gifts and a full refund to make amends, and it is a matter of real regret to us that all our suggestions to resolve this were rejected. We are genuinely sorry that we let you down on this occasion, especially after the positive experiences you have previously had with us.
Kind regards,
Sam
Highland Fayre Ltd
Filthy spammers. Avoid these parasites that contact people by cold email relentlessly. Absolute scum of the earth
The directors David John Philip England & Pia Margareta England need to grow a business the normal way instead of cold emails and wasting peoples time. I will never do business with absolute pond scum like this and I hope you don't either. Reported to the ICO and Spamhaus
Update due to reply:
Saying you pay a company that spams people is just as bad. That just means you're technically inept as well as morally bankrupt. Rather than me hand over my details, try not spamming instead.
I detest anyone cold emailing people and so does the rest of the world.
Highland Fayre Ltd からの回答
Thank you for getting in touch and for bringing this to our attention.
I would like to clarify that we do not send out these marketing emails directly from our office. Instead, we work with two award-winning agencies who manage and create our email campaigns on our behalf.
We certainly do not want you to receive any unwanted communication. If you could please reply to me at Sam@highlandfayre.co.uk with the specific email address that received the message, I will personally ensure it is passed on to the agency to be removed from their lists. Alternatively, I am happy to provide you with their contact details directly if you would prefer to speak with them yourself.
Thank you for your patience, and I look forward to resolving this for you quickly.
Best regards,
Sam
Highland Fayre
I'd never heard of this company until I received some spam from them, about "corporate gifting"
I am not a company. This is illegal spam.
Highland Fayre Ltd からの回答
Thank you for getting in touch and for bringing this to our attention.
I would like to clarify that we do not send out these marketing emails directly from our office. Instead, we work with two award-winning agencies who manage and create our email campaigns on our behalf.
We certainly do not want you to receive any unwanted communication. If you could please reply to me at Sam@highlandfayre.co.uk with the specific email address that received the message, I will personally ensure it is passed on to the agency to be removed from their lists. Alternatively, I am happy to provide you with their contact details directly if you would prefer to speak with them yourself.
Thank you for your patience, and I look forward to resolving this for you quickly.
Best regards,
Sam
Highland Fayre
I have used this company before to send food and wine hampers to friends and, yet again, it delivered what it undertook to provide (friend sent a photo) - and on time. It may seem odd to comment on that, but it is increasingly rare to find companies that operate so efficiently.
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