I bought three hampers, one each for my son and daughter and one for my brother. I was informed by email that they had been delivered. I confirm that my son and daughter, at different addresses have N... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased the hamper for my sister in the uk , and the feedback I received was that it was delivered in a timely manner ,politely with good quality and nice packaging. I will purchase again from yo... もっと見る
企業が回答しました
These hampers are absolutely stunning. The astetic is so endearing and the items are of the best quality and ingredients, its hard not to feel special on opening as they are so pretty and well put t... もっと見る
企業が回答しました
Mohamed and Naomi (Customer Services) are an absolute credit to Hampers.com and moved heaven and earth for me to be able to get the hampers to me ahead of my wedding after delays caused by DHL. They... もっと見る
企業が回答しました
企業情報
当該企業による記述
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
連絡先
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, 英国
- 01235 833732
- help@hampers.com
- hampers.com
4.2
ほぼ満足
2335件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I bought three hampers
I bought three hampers, one each for my son and daughter and one for my brother. I was informed by email that they had been delivered. I confirm that my son and daughter, at different addresses have NOT received them. As yet I have not been able to contact them. So, have extremely unhappy. I would also have expected them to be delivered in December as they are Xmas Hampers. They attempted to deliver them in October !! Very disappointed, as last year and preceeding years, it was all delivered correctly.
2026年11月2日
自発的なレビュー
hampers.com からの回答
Dear Roger,
We're very sorry to hear about the issues with your three hamper deliveries and completely understand your disappointment, particularly as these were intended as Christmas gifts.
Please accept our sincere apologies that the hampers appear to have been delivered earlier than expected and that your son and daughter have not received theirs.
We will be reaching out to you directly to discuss this further, investigate the delivery details and work with you to find a suitable resolution.
Thank you for bringing this to our attention, and we're sorry for the inconvenience caused.
Best wishes,
The hampers.com Team
purchased the hamper for my sister …
I purchased the hamper for my sister in the uk , and the feedback I received was that it was delivered in a timely manner ,politely with good quality and nice packaging. I will purchase again from yourselves 👍
2026年10月22日
自発的なレビュー
hampers.com からの回答
Dear Mike,
Thank you for taking the time to share your feedback. We're delighted to hear that your sister was pleased with the hamper and that it arrived on time, beautifully packaged and with great quality.
We really appreciate your kind words and look forward to welcoming you back again.
Best wishes,
The hampers.com Team
I bought this as a birthday present
I bought this as a birthday present, and my friend was thrilled! He said that he'd enjoyed all of the things that came in the hamper. I am therefore very happy with this purchase and may do it again!
2026年10月21日
自発的なレビュー
hampers.com からの回答
Dear Denise,
Thank you for your lovely review. We're delighted to hear that your friend enjoyed the birthday hamper and was thrilled with the selection of treats inside.
It's wonderful to know you're happy with your purchase, and we look forward to welcoming you back again soon.
Best wishes,
The hampers.com Team
These hampers are absolutely stunning
These hampers are absolutely stunning.
The astetic is so endearing and the items are of the best quality and ingredients, its hard not to feel special on opening as they are so pretty and well put together. They came in boxes that can be reused and nearly all of the packaging is environmentally friendly which is always a win.
2026年10月20日
自発的なレビュー
hampers.com からの回答
Dear Kaz,
Thank you for such a lovely review. We’re so pleased to hear how much you love our hampers and that the presentation, quality of the products and reusable packaging made such a positive impression.
We want every hamper to feel special from the moment it arrives, so it’s wonderful to know this was your experience.
Thank you for your support, and we hope to welcome you back to Hampers.com soon.
Best wishes,
The hampers.com Team
5* experience
Mohamed and Naomi (Customer Services) are an absolute credit to Hampers.com and moved heaven and earth for me to be able to get the hampers to me ahead of my wedding after delays caused by DHL. They were extremely responsive and helpful and I couldn't be more grateful.
2026年10月18日
自発的なレビュー
hampers.com からの回答
Dear Grant,
Thank you so much for your lovely review. We’re delighted that Mohamed and Naomi were able to help get your hampers to you in time for your wedding. We’re sorry for the delays caused by the courier, but it’s wonderful to hear that our team’s support made a difference. We’ll be sure to pass on your kind words to them both.
Congratulations on your wedding, and thank you for choosing Hampers.com.
Best wishes,
The hampers.com Team
Unable to fulfil the service that was paid for
Paid for a hamper to arrive specifically on a loved one's birthday, using the service as advertised and yet hampers.com could not accomplish this. Instead the parcel is due to arrive a day late; instead of a warm birthday gesture showing that the person was in my thoughts, the late arrival is now going to appear as an afterthought.
Efforts were not made to track the delivery or inform me of anticipated delays, instead I had to chase up the absent hamper. Considering the nature of the service, its incredibly poor that deadlines cannot be hit and that accountability cannot be taken. I won't be using hampers.com again based on this experience. If you're not bothered when your hamper arrives maybe they'll be ok for you. If however you want what you've ordered to arrive as advertised in time for a special occasion I'd suggest giving hampers.com a swerve
*update... despite being promised that the hamper would arrive the very next day (already a day after the date promised) this did not transpire. Now considering there are perishable food items in this hamper, I think this is especially bad!
2026年10月12日
自発的なレビュー
hampers.com からの回答
Dear Steve,
We’re very sorry to hear about your experience and sincerely apologise for the disappointment and frustration caused by the repeated delivery delays. We understand how important it was for the hamper to arrive on your loved one’s birthday, and we appreciate that a late delivery defeats the purpose of such a thoughtful gesture.
We’re particularly concerned that the revised delivery commitment was also missed, especially given that the hamper contains perishable items. This is not the level of service we aim to provide, and we understand your concerns regarding both the lack of communication and the condition of the hamper.
Please accept our sincere apologies. We take your feedback seriously and would like the opportunity to put things right. We will be in contact with you directly to discuss the matter and work towards an appropriate resolution.
Best wishes,
The hampers.com Team
Poor quality: looked nice but nothing tasted good
Hampers looked nice, delivered with card and arrived on time. However, I'm glad I ordered 2, as I got to try it. Poor quality ingredients, nothing was particularly nice to eat. A poor quality gift.
2026年10月6日
自発的なレビュー
hampers.com からの回答
Dear Valuable Customer,
Thank you for sharing your feedback. We’re pleased to hear that your hampers arrived on time and were presented well, but we’re sorry to hear that the quality and taste of the ingredients did not meet your expectations.
We take all customer feedback seriously and will forward your comments to our team for review as we continually strive to improve the quality of our products and the experience we provide.
Thank you again for taking the time to share your experience.
Kind regards,
The hampers.com Team
Great customer service
Made the order and realised I hadn't specified a date which I needed to do. Emailed them and they replied rapid and amended the date free of charge. Great customer service.
2026年9月30日
自発的なレビュー
hampers.com からの回答
Dear Andrew,
Thank you for your lovely feedback. We’re delighted to hear that our team was able to amend your delivery date quickly and free of charge.
We always aim to make the ordering process as smooth and stress-free as possible, so it’s wonderful to know you had such a positive experience with our customer service.
Thank you for choosing hampers.com. We really appreciate your support and hope to help you again soon!
Kind regards,
The hampers.com Team
Gets stars on punctuality & customer service - hamper done an absolute job to … if you need to get something done, send this to them. My house sale went from not moving to 99% completed within 3 hour
Let’s just say that everything needed from the delivery was executed within 3 hours. It was delivered on time and the customer service was excellent as I added the wrong delivery type first off. Class effort all round from top to bottom at hampers.com. Will be using again when needed.
2026年9月23日
自発的なレビュー
hampers.com からの回答
Dear Mark,
Thank you so much for your fantastic feedback. We’re delighted to hear that your hamper arrived on time and that our customer service team was able to help resolve the delivery issue so quickly.
It’s wonderful to know that our team could make a positive difference during such an important time for you. We’ll be sure to share your kind words with the team, who will be thrilled to hear your feedback.
Thank you again for choosing hampers.com. We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The hampers.com Team
Very satisfied first time experience
The hamper was very nicely presented and the description on the website was accurate.
Delivery was timely and there was good communication throughout the process.
This was my first time using hampers.com but I will certainly use them again.
2026年9月18日
自発的なレビュー
hampers.com からの回答
Dear Stuart,
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive first experience with hampers.com and that you were happy with the presentation, delivery and communication throughout.
It’s wonderful to know you’ll be using us again, and we look forward to helping with your next hamper!
Best wishes,
The hampers.com Team
Easy web site to use
Easy web site to use, fair value, always delivers on time.Great for gifts when you live outside the UK.
2026年9月17日
自発的なレビュー
hampers.com からの回答
Dear Jeff,
Thank you for your lovely review. We’re pleased to hear you find our website easy to use and our hampers good value.
It’s great to know we can make gifting from outside the UK easy for you, and that your orders have always arrived on time.
We really appreciate your continued support and hope to help with many more gifts in the future.
Kind regards,
Team Hampers.com
Had an issue with the delivery
Had an issue with the delivery, thanks to Evri not delivering the hamper on the day I requested and paid for, annoying as this was a birthday gift and needed to be delivered that particular day, however the customer service lady at Hampers (sorry i forgot the name) was very polite and assured me she would look into this and get back to me, even offering to send a replacement via DPD if it didnt arrive. So she was very helpful.
On arrival ( the following day) the hamper itself was fine, it was packaged lovely and the recipient enjoyed it.
I would use Hampers again, but ask they dont use Evri as i personally think they are useless and unreliable.
2026年9月11日
自発的なレビュー
hampers.com からの回答
Dear Kim,
Thank you for taking the time to leave such detailed feedback. We’re very sorry that your hamper was not delivered on the requested day, particularly as it was a birthday gift.
We’re pleased our Customer Care team was able to help and keep you updated, and it’s lovely to hear that the hamper arrived safely the following day, was beautifully packaged and enjoyed by the recipient.
We really appreciate your understanding and your comments, and we hope to welcome you back again in the future.
Kind regards,
Naomi
I would like to say that Steve at…
I would like to say that Steve at Hampers.com, went above and beyond for me.
As there was a problem with delivery. But when I emailed him, he was so professional and polite,and had it dealt with and a new hamper was delivered the very next day.
I had a call from family that morning to say how impressed they were with the hamper and that they looked forward to enjoying it that afternoon.
Which made me very happy.
Thanks again Steve. Your customer care is second to none.
2026年9月15日
自発的なレビュー
hampers.com からの回答
Dear Ray,
Thank you so much for your wonderful review. We’re delighted to hear that Steve was able to resolve the delivery issue quickly and arrange for a replacement hamper to arrive the very next day.
It’s lovely to hear that your family were so impressed with the hamper and that it helped turn the situation around for you. We’ll be sure to pass your kind comments on to Steve, who will be very pleased to know how much you appreciated his help.
Thank you again for your kind words and for choosing Hampers.com.
Kind regards,
Naomi
Delivered without a card so had to ring…
Delivered without a card so had to ring recipients a week later to tell them I sent hamper.
Just not good enough.
To make matters worse, it was late.
And the final cherry on the cake, their customer satisfaction questionnaire does not allow low scores to be entered.
2026年9月12日
自発的なレビュー
hampers.com からの回答
Dear Frank,
We’re very sorry to hear about your experience. We completely understand how disappointing it must have been to find that the hamper arrived late and without the gift card, leaving you to contact the recipients yourself. This is certainly not the experience we want for our customers.
We have requested some further information so we can investigate what happened, and a member of our Customer Service team will be in contact with you directly to discuss this further and help resolve the matter.
Kind regards,
Naomi
hampers.com からの回答
Dear Paul,
Thank you for your lovely review. We’re so pleased to hear that your gift was well received and that they thought it was really cute.
It’s always wonderful to know our hampers are making someone’s day.
Kind regards,
Naomi
hampers.com からの回答
Dear Ms Tanner,
Thank you so much for your lovely feedback.
We’re delighted to hear that your friend loved her gift. We hope it helped make the occasion extra special, and we really appreciate you choosing Hampers.com.
Kind regards,
Naomi
Do they know what next day delivery means?
Made an order 1st September, paid for next day delivery and received confirmation to be delivered on 2nd... its now 3rd and order is still yet to be seen.
Awful delivery service, and zero communication to let me know.
Happy to take the money, not happy to provide the service paid for
Update - 04/09/2026 - Item advises delivered, if you do order from them don't bother with next day delivery
Update 2 - 04/09/2026 - Naomi @ Hampers.com has since reached out to me with an acceptable resolution to this experience, so amending my review from 1 to 4. Delivery may be lacking, however customer service and resolution to any issues was prompt and helpful
2026年9月1日
自発的なレビュー
hampers.com からの回答
Dear Thomas,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the delay and the lack of communication regarding your order.
We completely understand your frustration, particularly as you paid for next-day delivery and your hamper has not arrived within the expected timeframe.
We have requested further information from yourself and will be in contact with you directly to provide an update and ensure this is resolved.
We are very sorry for the inconvenience and disappointment caused.
Kind regards,
Team Hampers.com
Customer Service - Top Tier
I have given this review 5-stars, despite a less-than-ideal service received, purely because of how they managed that issue - in my opinion, this is as important as anything they provide.
After ordering a hamper to arrive well ahead of a celebration event - many days passed with no hamper. Long story short, Evri lost it (as they often do). Whilst frustrated, I contact their support and Steve provided an absolutely stellar service to correct the problem - a replacement hamper dispatched immediately through a different courier and a reimbursement of the delivery charges and a little extra for the inconvenience. He then tracked and followed it all the way through, communicating with me all the way - and it has now arrive, the next day.
We are often quick to criticise companies on a poor service, and their use of Evri is ill-advised at best, but I believe credit where it is due, and I commend them for how they handled my case.
2026年8月26日
自発的なレビュー
hampers.com からの回答
Dear Nathan,
Thank you so much for taking the time to leave such a thoughtful review. We’re sorry that your original hamper was lost and understand how frustrating this must have been, particularly with a celebration approaching.
However, we’re delighted to hear that Steve was able to turn the experience around for you. We’ll be sure to pass on your incredibly kind words to him. Providing clear communication and following a case through to resolution is exactly the level of support we aim to deliver.
Thank you again for recognising how the issue was handled and for still choosing to give us 5 stars. We truly appreciate your understanding and your balanced feedback.
Kind regards,
Team Hampers.com
Late and misrepresented price
Misrepresented delivery pricing and delivered late. Customer service kept emailing me apologizing but should have immediately offered refund on delivery charges at the least. Instead just blamed partner they were using. Shoddy and won’t use them again as unreliable. Hopefully there is a better alternative.
2026年8月21日
自発的なレビュー
hampers.com からの回答
Dear Jamille,
We’re very sorry to hear about your experience and completely understand your frustration. We apologise for the confusion around the delivery pricing, the delayed delivery, and for the way your concerns were handled.
We agree that this was not the level of service we aim to provide. Our Customer Care team will be in touch with you directly to provide an appropriate resolution.
We sincerely apologise again for the disappointment caused and appreciate you taking the time to share your feedback.
Kind regards,
Team Hampers.com
Never again, twice ordered both times not delivered on dates ordered for
Ordered on 15th august had to be delivered on 21st august , cream tea, wasn’t delivered on Friday 21st now out today, nice stale cream tea, Should not of ordered from them , as ordered in May and exactly same thing, not delivered on time, ruins specials days, as it did again this time, That’s 2 different family members not received gifts until after special days , will never order from them again, as unreliable, twice ordered for special dates twice failed to provide , and offered me today 50% refund on stale cream tea been sitting in DHL van for 4 days, as did t bother to deliver on time,
Following your reply I disagree, as my son And daughter in law also ordered off you for delivery 21st august to there grandparents, exactly same 2 parcels. One delivered today 24th, not 21st, so it is the service you provide
2026年8月19日
自発的なレビュー
hampers.com からの回答
Dear Melanie,
We’re truly sorry to hear about your experience and completely understand your frustration, especially as this has happened on two separate occasions and both orders were intended for special days.
This is not the level of service we aim to provide, and we sincerely apologise for the disappointment caused. We understand your concerns regarding the freshness of a cream tea hamper following such a delay.
Our Customer Care team has reached out to you directly to provide an appropriate resolution and work towards putting this right. We’re very sorry again for letting you and your family down.
Kind regards,
Team Hampers.com
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。