HILLMAN - Innovative hunting clothing レビュー 

HILLMAN - Innovative hunting clothing からの回答

2025年11月18日

We take these claims very seriously. We sincerely apologize for any unexpected import duties and the perceived lack of transparency regarding shipping origin. This is a critical error in communication that we are investigating immediately. For the issue with the sizing and the return, please contact our support team right now so we can provide a free return shipping label and process your refund or exchange immediately.

HILLMAN - Innovative hunting clothing からの回答

2025年9月24日

Hello Oto,

We are truly sorry for the long wait and for the lack of communication regarding your order. We completely understand how frustrating it must have been not to hear from us by phone or email.

We’re relieved that your issue has now been resolved, and we sincerely appreciate your patience and understanding throughout this process. Your experience has reminded us how important timely communication is, and we are taking concrete steps to ensure this doesn’t happen again.

Thank you for giving us the opportunity to make things right, and for sticking with us despite the delay.

Warm regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年9月24日

Hello Jose,

Thank you so much! We’re glad to hear you’re happy with the boots and that you recommend them.

Warm regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年9月24日

Hello Michael,

Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality.

Warm regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年9月23日

Dear Artur,

We’re sorry to hear about your concern regarding your order. After reviewing our records, we see that the order was not shipped because a chargeback was initiated before the shipment could be processed. Once the chargeback went through, the payment was returned to you, so no shipment took place.

We understand this situation may have been confusing, and we regret any misunderstanding. Please feel free to reach out to us directly if you’d like to place a new order or need any further clarification—we’re happy to assist.

Warm regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年9月23日

Hi James,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our products and our customer service. Your feedback means a lot to us and motivates our team to continue providing the best experience possible.

We truly appreciate your support and look forward to serving you again soon!

Warmest regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年9月23日

Hi Russell,

We want to sincerely apologize for the delay in your shipment. Unfortunately, the hold-up was caused by the courier, and we completely understand how frustrating it must have been to wait longer than expected.

We’re relieved to receive your confirmation that the replacement order has reached you safely and that you’re happy with it. Your patience and understanding throughout this situation mean a great deal to us. Please know that we’re taking steps to work closely with our courier partners to prevent delays like this in the future.

Thank you so much for your continued support. We truly value you as a customer and hope your next experience with us is smooth and seamless.

Warm regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年8月23日

Hi Norman,

I’m so sorry for the hassle caused by the delay with your pre-order. We hit a snag with our supplier, which caused an unexpected delay of about 20 days in getting the items to us. This threw off the shipping timeline for pre-orders, and I truly apologize for the inconvenience.

We did manage to ship your parcel out on July 21st as soon as we received the goods, but it looks like it’s stuck in transit right now. I completely get how frustrating this must be, and I feel terrible that you’re dealing with this.

We’re on the case, working hard to track down your package and find the quickest way to resolve this. Unfortunately, our tracking system doesn’t always give us real-time updates when a shipment gets delayed, so we often only hear about issues when folks like you reach out. Thank you for letting us know—we’re taking action right away. If needed, we’ll send a replacement shipment as fast as we can to make this right for you.

Thank you so much for your patience, Norman. We’re committed to sorting this out and will keep you in the loop with updates. If you have any questions or just want to chat about this, please don’t hesitate to reach out.

P.S. I was thrilled to see you’re a returning customer! Noticing you ordered boots back in 2022, it means so much that you chose the new upgraded version. I’m confident you’ll love them, and we’ll do everything we can to get them to you quickly!

Warmest regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年8月23日

Hi Michael,
We’re so sorry to hear about the frustration you experienced with your order. We truly value your feedback and apologize for the delays and communication issues you faced. Due to an unexpected 20-day delay from our supplier, we were focused on getting pre-orders shipped as quickly as possible, and it seems we may have missed some of your requests in the process. That’s not the experience we want for you, and we’re truly sorry for any inconvenience this caused.
We’re glad to hear you love the boots, even if the fit wasn’t quite right. The good news is that we’re expecting a shipment of wide sizes, including 12EE and 12.5EE, by the end of October. Since quantities will be limited, we’d be happy to reserve a pair for you in your preferred size. To make this right, we’ll cover all return and shipping costs for exchanging your boots, ensuring you have the best possible experience.
We will reach out to you on Monday to discuss your experience and assist with anything you may need. In the meantime, please feel free to contact us directly if you have any questions or would like to reserve a pair. Thank you for your patience and for giving us the opportunity to make this right!
Best regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年8月23日

Hi David,

We’re truly sorry to hear that you’re disappointed with the T-shirt you ordered. We take your feedback very seriously and would love to learn more about what didn’t meet your expectations with one of our best-selling T-shirts, crafted in Europe with a focus on high-quality standards.

Having sold tens of thousands of this model, we’ve been fortunate to receive no prior complaints about quality or customer experience, so we’re eager to understand how we can make this right for you. If your frustration stems from shipping costs or delays, we completely understand and sincerely apologize for any inconvenience caused. Unfortunately, we don’t have direct control over third-party carriers like DHL or USPS, who occasionally experience delays and may not offer compensation.

Please feel free to reach out to us if you need clarification or further assistance. We’re here to help and want to ensure your satisfaction. Thank you for giving us the chance to address this!

Best regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年8月23日

Hi William,

Thank you so much for your kind words about our products and the service provided. I’m thrilled to hear you’re happy with your purchase and the support you received. I’m truly sorry for any inconvenience caused by the longer exchange time. We’re always working to streamline our processes to make exchanges as smooth and quick as possible.

If there’s anything more we can do to assist you, please don’t hesitate to reach out to us at sc@hillmanhunting.com. Thank you for choosing us and for sharing your feedback!

Best regards,
Marie

HILLMAN - Innovative hunting clothing からの回答

2025年4月28日

Thank you for taking the time to share your feedback. At Hillman, we truly value every customer's experience, as it helps us continue to make our products even better.
Our boots come with a two-year warranty, reflecting the trust we have in their quality and performance. It’s important to keep in mind that the durability of hunting footwear can vary depending on how often and how intensively they’re used, as well as how they’re stored and maintained over time.
Given the tough conditions hunting boots usually face, getting more than two solid years of use is considered a very strong result in the industry.
Still, we’re here for you — if you ever experience any issues, don’t hesitate to reach out. Our team is always ready to help and make sure you stay satisfied with your Hillman gear.
Hillman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年4月28日

Thank you for sharing your feedback with us. We regret to hear about the confusion regarding the size of the backpack.
However, we are pleased to know that the quality of our products meets your expectations.
Hilman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年4月28日

Thank you for sharing your feedback with us. We are pleased to hear that you are satisfied with the quality of our products.
Your trust and appreciation are greatly valued.
Hilman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年11月18日

We are thrilled you find the product wonderful! We appreciate the detailed sizing feedback, especially regarding the waist fit for athletic builds and layering. We also sincerely apologize that the combined cost of shipping, taxes, and duties approached the item's price; we recognize this significantly detracts from the value, and we are actively working on solutions for our international customers.

HILLMAN - Innovative hunting clothing からの回答

2025年3月21日

Thank you for sharing your feedback, Sergio. Our priority is to provide high-quality services and products to our customers.

Hillman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年3月21日

We sincerely apologize for the confusion caused by receiving a product review request for an item you have not yet received. We are actively working with Trustpilot to resolve the issue related to the automatic email system.
We are hopeful that a solution will be implemented soon to prevent review requests from being sent for products that are still on pre-order.
We apologize for any inconvenience this may have caused. That said, we truly appreciate your positive feedback and are delighted to see that you’ve rated our products with 5 stars.

Hillman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年3月7日

Hello Mr. Mitchel,
Please get in touch with our representative at cs@hillmanhunting.com if you have any concerns regarding the product you purchased. We will do our best to assist you.

Hillman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年3月7日

We are sorry to hear that you are not satisfied with our service. We have reviewed your case and found that you have spoken several times over the phone with our representative and have also had email communication. You have received detailed information about the replacement conditions and a return shipping label.

We noticed that you tried contacting us on Saturday and Sunday, which are non-working days when we do not answer calls.

You have placed three orders in our system. In your first order, you mistakenly ordered the wrong model of boots, specifically the 2.0 Dryhunt Hunting Boots, size 10, and accused us of making a mistake in the shipment. You then requested to exchange them for the 2.0 Aerogel Hunting Boots, and after receiving guidance from our representative, you placed a second order but selected a smaller size.

The smaller pair of boots did not fit you, for which we are not at fault, and you requested to exchange them for a size 10. You received a return label from our representative to return both pairs of boots.

Once your package arrived at our warehouse, you were issued a voucher for our website, allowing you to order the 2.0 Aerogel Hunting Boots in the correct size 10, and your refund was processed accordingly.

Additionally, we reviewed the amount deducted, which does not match the figure you mentioned. In this regard, we would like to ask you not to mislead other customers.

Hillman Customer Service

HILLMAN - Innovative hunting clothing からの回答

2025年3月7日

Thank you for your 5-star review, Real.
We are happy to hear you love the boots and had a great experience with our service!

Hillman Customer Service