A brilliant response to a request for documentation.

During an Environmental audit at work I was required to present a copy of a document to do with Hills, I didn't have it, I rang Ryan P. and he sent the document over pretty sharpish - a great help.

We deal with Hills regularly to take in our mixed waste and also exchange a bin here on our waste transfer site. I can not speak highly enough of them, they make sure that all waste transfers are done in a timeley manner and make the whole process totally hassle free for us.
Ryan Payne and Andrew Wallace deal with this for us and I could not ask for any more from them in regards to this, I have recenlty been speaking to Zoe in the office who has also been great but unfortunately I do not have her sir name but again goes above and beyond to help in any way possible. Highly reccomend, thank you from all at WRB

Sadly, the team couldn't be bothered to place to neatly presented cardboard into their lorry so from now on everything will be placed into landfill - I'm not convinced that it makes a difference anyway - thanks Wiltshire Council / Hills

I want to thank Natalie for her great help and support. She gave me clear, detailed information about shop bins right from the start. She made sure I understood everything. Natalie answered my questions quickly. Her answers were always helpful and easy to grasp. She worked hard to give me all the right details. This saved me time and confusion.
Her skill, patience, and speed were impressive. The whole process was easy and worry-free. I appreciate her excellent service. I highly recommend her for guidance and help.

-Sumit
Lumbini Mini Mart

we have been using their disposal sites for a few years and have found them always helpful

Due to driver sickness at Hills, our fortnightly collection had to be rescheduled, Hills managed to get this re-booked within a couple of days. When the driver arrived he was very efficient and happy to take a few minutes out of his day to chat to me and ensure that our services were being met at the standard we have now come to expect from Hills.

Speeding down Pembroke Road, Bristol whilst on Bluetooth headpiece at 11:35am this morning.

Great service from Dee! Thanks a lot

So what could go wrong did go wrong.

When we requested some additional waste collection following a charity event you would think nothing could go wrong. Everything was in place - or so we thought! The driver was not allowed to collect the waste, because the jobsworths in the office said there were too many bins. The ensuing conversation took so long that the driver said he could have done the collection in half the time. They then denied the conversation ever took place, but on reviewing the recorded conversation they addmitted they had got it wrong. The glitzy website does not reflect the product. If you can find someone else to use then in my view you should

My service is constantly disrupted meant to have a collection once a week and it never gets collected on time which is very frustrating, always an excuse of taco hours but surely if it’s missed on day of collection it’s should be first on next day but it’s not then driver runs out of taco again !!! this has been happening for months then I get charged for overweight bin yeah because your late collecting it !!!! Really poor customer service for regular bin collections.

The site is badly managed. The stench from this site affects the quality of the air all around the local area. We should be entitled to clean air not a stench every day. They cannot manage this and should have their licence revoked.

Ok now had the reply below. Every day we report them to Environmental Agency and yet Hills say they’re unaware of any issues.
The stench this morning is nauseating and we have to shut all doors and windows and stay inside. We cannot keep living like this, it’s not healthy.
We need to know why they’re allowing the stench and what they will do to prevent it.

Our service is constantly disrupted, supposed to have 2 collections a week and sometimes you fail to even collect once. There have been weeks when we have had to wait more than 7 days for a collection. I understand you have had difficulty but this has been happening for more than 2 months now and as you can imagine its very frustrating. You have even tried to charge us for being overweight on our General waste and the only reason its overweight is because of failure to collect.

A very helpful and supportive service, thanks to Ryan. He is so positive and results-oriented, which is refreshing these days. He solved my challenging waste issue in a polite and efficient manner.

A-BLOOMING-MAZING - I telephoned today on behalf of my Vietnamese friend and had the absolute pleasure in talking with KAREN. She was very communicative, professional, understanding, ensuring my friend understood the service that would be provided, price, contract etc - she made the whole process absolutely seamless. Her customer Service was really outstanding.

I'd phoned another waste company (beginning with B!) earlier, the woman was so disagreeable and very unhelpful.

Backs to HILLS - again I cannot thank Karen enough she really is outstanding. I hope Hills management appreciate the service she gives their customers, she's one in a million.

Cannot even be bothered to talk about this extortionist

The Staff!
Received a call out of the blue from Alex Chew, we werent happy with SITA, so I sent some copy invoices, Alex advised that we could make a huge financial saving by moving to Hills Waste.
We decided to change, Zoe Ratcliff and Alex helped make the transition really easy.
Zoe is great, and one thing that really appeals to me is that whenever I have called.. I get a human being..!!!! And they are all so helpful.
Zoe I would say goes above and beyond with her customer service.. nice to see as its so rare in this day and age.
Great team, I would highly recommend them for their waste services, communication in general, from the drivers to the customer service on the phones.
Great job everyone!

The city refuse collections are on time, with improved communication if a missed collection is imminent.
Our account manager is friendly and helpful.

Alex Chew from Hills has been excellent, extremely helpful with quoting for our Business. (Lewis Coleman @ Carco Group).

Always very responsive and very professional truly great service and support from the sales and admin team to the drivers who do the collections
To be recommended

The most painstaking experience I have ever endured whilst ordering a skip.

I just wanted a skip for general goods to tidy my yard the hassle over emails and phones and the entire rigmarole of getting to the right skip after constantly saying what I wanted it for was absolutely annoying.

apparently you have to know every minute detail and item you are going to throw in the skip before you can even order one.

Ridiculous.