Hinge Health レビュー 58

Hinge Health からの回答

1時間前

Hi Julia,

Thank you for taking the time to share your honest feedback with us. We truly appreciate it, especially as you're getting started with Hinge Health.

We're sorry if the level of outreach has felt overwhelming. That's never our intention, and we want to make sure your experience feels supportive, not intrusive.

We'd encourage you to share your communication preferences and needs directly with your care team. They're here to support you in whatever way works best for you. If you'd prefer less frequent outreach, they can absolutely adjust the cadence to better fit your comfort level.

Your experience matters to us, and we want to make this right. Please don't hesitate to let your care team know how they can best show up for you.

Sincerely,
Hinge Health

Hinge Health からの回答

1日前

Hi Valerie,

Thank you for taking the time to share your experience with us. Your feedback is incredibly important, and I want you to know that we hear you.

We are sorry to hear about the experience you've had with your exercise routine, especially given your history of spine surgery, nerve damage, scar tissue, and toe arthritis. We understand how frustrating it must be to feel that your concerns were not fully reflected in your care plan, and we appreciate you bringing this to our attention.

Your feedback has been escalated to our clinical leadership team for further review. We take situations like this seriously, and your experience will help us identify opportunities to improve how we support members with complex medical histories going forward.

We're glad to hear you're starting to feel better, and it's great that you still see value in what Hinge Health has to offer. When you're ready to re-engage with exercises, we'd love the opportunity to connect you with a care team member who can work closely with you to build a plan that fully accounts for your needs and limitations.

Please feel free to email us at help@hingehealth.com or call us at 855-902-2777 so we can connect with you directly and ensure you're supported moving forward.

Thank you for trusting us with your feedback.

Sincerely,
Hinge Health

Hinge Health からの回答

2026年4月7日

Hi Anna,

Thank you so much for taking the time to share your feedback! It's wonderful to hear that the coaching and PT support have been helpful, and that the exercises have made a real difference with your pain.

We're glad the app has been convenient and easy to use—that's exactly what we're aiming for. Your success is what motivates our team every day.

Please don't hesitate to reach out if you ever need anything as you continue your journey. We're here to support you!

Hinge Health からの回答

2026年4月7日

Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience – this isn't the level of care and support we strive to provide, and I understand how frustrating this situation has been for you.

We take your concerns about communication frequency and how your feedback was received very seriously. Everyone deserves to feel heard and respected when they raise concerns, and I'm sorry we fell short of that.

I'd like to personally look into what happened and ensure this doesn't happen again. Unfortunately, I don't have enough information in this review to locate your interactions with the team, but if you're comfortable reaching out directly to help@hingehealth.com (attn: Jess), I'll make sure to:

• Investigate your experience and provide feedback and coaching to our team
• Ensure you're removed from our mailing list
• Address any other concerns you may have

Your feedback helps us improve, and I genuinely hope you'll give us the opportunity to make this right.

Sincerely,
Hinge Health

Hinge Health からの回答

2026年4月7日

Thank you for taking the time to share this feedback. I'm truly sorry for the frustration you've experienced with our mailings and, more importantly, for the dismissive interaction you had with our team. That's not the standard we hold ourselves to, and you deserved better.

I understand how exhausting it must be to reach out multiple times about the same issue, only to feel unheard. While I don't have enough information from this review to confirm whether your request was properly processed, I want to make this right.

If you're willing, please reach out to help@hingehealth.com (attn: Jess) with any details you can share— I'll personally ensure you're added to our do not contact list and investigate what happened.

I'm also genuinely interested in learning more about your interaction with our member support specialist so we can provide appropriate feedback and coaching. Everyone who reaches out deserves to be treated with patience and respect, especially when they're calling about an ongoing issue.

Again, I apologize for this experience and hope you'll give me the opportunity to resolve it.

Sincerely,
Hinge Health

Hinge Health からの回答

2026年3月27日

Thank you for taking the time to share your honest feedback—and congratulations on the progress you've made over the past two months. That's a real achievement, and your commitment is exactly what drives results.

I hear you on the app experience and the concerns about personalization. We take this feedback seriously because it helps us improve—both the technology and the level of individual care we provide. You deserve to feel genuinely supported throughout your journey, not just at the finish line.

We weren't able to locate your account, but we'd love the chance to connect with you directly. If you're open to it, please reach out to us at help@hingehealth.com, attn: Jess. We'd like to better understand your experience, address your concerns, and make sure you're getting the care and attention you deserve moving forward.

Thank you again for your feedback and for trusting us to be part of your recovery.

Hinge Health からの回答

2026年3月18日

Hi Lori,

We sincerely apologize for your experience—what you've described is completely unacceptable and falls far short of the respect and care you deserve.

I want you to know that we take these concerns very seriously. As we shared in our response to your BBB complaint, we've confirmed your do not contact request was submitted on March 12, 2026. Due to our mailing schedule, 1-2 additional pieces may still arrive in the coming weeks as they were already in production, but after that, you will receive no further mailings from us.

We're deeply sorry for the interaction you had with our team. The behavior you described does not reflect our values or the standard of care we expect from our staff, and we're addressing this internally.

If you receive any additional mail beyond those 1-2 pieces, or if there's anything else we can do to help resolve this, please reach out to me directly at help@hingehealth.com attn: Jess.

Again, I'm truly sorry for this experience.

Hinge Health からの回答

2026年3月18日

Hi there,

Thank you so much for sharing your experience! It's truly inspiring to hear about your progress over these past four months—improved mobility, decreased pain, and feeling like you're finally moving in the right direction with your chronic lower back issues. That's incredible!

We're thrilled that the combination of app-guided exercises and the Enso 3 device has been so effective for you. And we have to say, your words about how Lisa listens, communicates clearly, and tailors everything to your needs perfectly capture what makes our care team so special.

We're honored to be part of your health journey, and your story reminds us why we do what we do. If there's ever anything we can do to make your experience even better, we're all ears!

Hinge Health からの回答

2026年3月18日

Hi Karina,

I am deeply sorry to hear about the distress this experience has caused you. We take consent and the well-being of our members seriously, and it is never our intention to make anyone feel unheard or disrespected.

I have escalated your feedback to our leadership team so we can investigate the communications you received.

In addition, we have processed your request to be removed from our contact list and will ensure that it is honored permanently. We have also noted your data deletion request and our Privacy team is processing it appropriately.

Sincerely,
Hinge Health

Hinge Health からの回答

2026年2月28日 に更新

Hi Daniel,

Thank you for sharing your honest feedback and for your history as a Hinge Health Ambassador. I’ve read your review and completely understand your frustration—especially given your dedication to the program and your desire to share it with others. I’m sorry that your previous requests went unanswered for so long and that the recent app changes have made your experience difficult.

I wanted to provide some context on the changes you’re seeing in the app.

Regarding the change in "Levels": We recently updated the app to track past sessions by the date completed rather than by "level." This shift allows us to better capture how your Daily Playlists evolve over time to provide the right variety and intensity for your recovery.

Why you aren't seeing all exercises: Currently, the "Past Session" history only collects sessions completed from your Daily Playlists on the home page. Exercises done through the Explore tab are considered supplementary to your core care plan, so they don’t currently appear in that history log. This is why you’re only seeing your most recent, higher-intensity sessions.

I understand you need access to a "beginner" level session both for days when your knee flares up and for demonstrating the app to potential new members. I am looping in your PT to see what options are available to meet this need in the app.

Thank you again for being a valued member and Ambassador; we are committed to making sure the app works for you, not against you.

Sincerely,
The Hinge Health Team

Hinge Health からの回答

2026年2月28日 に更新

Thank you for sharing your incredible story Wanda!

Hearing that you’ve logged over 700 miles on your bike and 200 miles hiking since your surgery is absolutely inspiring. We are honored to have been a part of your recovery and to help you get moving again!

It’s wonderful to know that your physical therapist and features like the "Browse More Exercises" provided the encouragement and flexibility you needed.

Keep up the amazing work!

Sincerely,
The Hinge Health Team

Hinge Health からの回答

2026年1月13日

Hi Harriet,

Thank you for sharing this feedback. We take all feedback seriously, and we're sorry to hear you've had a frustrating experience.

We have escalated this situation to our Clinical Leadership team to handle personally. A Clinical Leader will be reaching out to you directly via the phone number/email on file to discuss the resolution you requested and ensure your concerns are fully addressed.

We have also noted your request regarding your account status and are ensuring that it is processed appropriately.

Sincerely,
The Hinge Health Team

Hinge Health からの回答

2026年1月7日

Hello!

Thank you so much for sharing your story. We are thrilled to hear that the balance of expert human care and convenient technology has helped you refresh your strength and return to the activities you love.

Hiking with your family is exactly the kind of "joyful life" we want for all our members. We appreciate you sticking with us for four years and are honored to support your health journey from the comfort of your home!

Hinge Health からの回答

2026年1月8日

Hi Amy,

Thank you for sharing your experience with us. I truly appreciate your feedback, especially regarding the difficulties you’ve faced with personalization as a wheelchair user.

I understand how frustrating it is when the exercises don't match your needs and the progression feels rigid. As mentioned previously, the Hinge Health app is designed so that exercises progress automatically as you move through your program. Because changes to this functionality would impact all members across our platform, we currently aren’t able to pause exercise progression or place specific holds on that automation.

However, we want to ensure your routine works for you. Continuing to work closely with your physical therapist is the best way to make sure your routine remains manageable and relevant to your specific needs. I see that your PT has been in contact with you through the app, but to help speed things up, I will personally let your PT know about your feedback today. I will ask them for additional ideas and proactive adjustments to help make your experience as smooth as possible, so you aren't waiting on manual fixes for standing exercises.

We will learn from this experience and use your insights to help make our app more inclusive in the future. Your dedication to your health is important to us, and I assure you that our team is here to support you every step of the way.

Hinge Health からの回答

2026年1月8日

Hi Deborah,

Thank you for sharing your feedback. I want to sincerely apologize for the frustration and disruption to your pain management routine. I know how critical the Enso device is for relief, and I am sorry that we let you down with these delays.

I’ve reviewed your account and can see that your replacement order was impacted by our annual end-of-year inventory count, which paused warehouse shipments from December 1st through December 5th. We recognize this timing was unfortunate and fell short of the supportive experience we aim to provide.

I can confirm that operations resumed on December 8th and your replacement device was delivered on December 12th. I am glad to see that you have been able to resume your treatment. Please reach out again if you run into any issues in the future. We are dedicated to providing excellent support and resolving any issues as quickly as possible.

Hinge Health からの回答

2026年1月8日

Hello,

We are absolutely thrilled to read this. Hearing that you and your husband are using the program 4-6 times a week is incredibly impressive—you two are a true power couple! It brings us so much joy to know that Hinge Health is helping you maintain that active lifestyle of pickleball, dancing, and gym workouts without the barrier of joint pain.

Keep moving and enjoying those activities!

Hinge Health からの回答

2025年11月21日

Thank you so much for taking the time to share your experience. It’s wonderful to hear how Hinge Health has supported you, especially after your wife encouraged you to explore it. Knowing that you were able to work with your physical therapist to create custom workouts — and that your pain improved within just six weeks — is truly inspiring.

I’m especially glad the breathing and meditation exercises brought you lasting relief. That combination of movement and mindfulness can make such a meaningful difference day‑to‑day.

Thank you for sharing that you’ve found the articles and strength‑focused resources valuable and easy to navigate. We love seeing members discover tools that support their overall health and fit naturally into their routine.

We’re grateful to be part of your wellness journey, and we’re here anytime you need support or have questions.

Hinge Health からの回答

2025年11月21日

Thank you so much for taking the time to share your experience with Hinge Health. We’re thrilled to hear that the program has supported you since 2020 and became a helpful alternative to in‑person physical therapy during such a challenging time. It’s wonderful that you’ve seen consistent improvement through your personalized exercise plan, coaching, and educational resources.

We’re especially glad that the updates to our technology and program options have made your routines even more effective and customizable. Our team works hard to provide meaningful support, and your kind words mean a lot.

Thank you again for your recommendation and for being such a valued member of the Hinge Health community. If there’s ever anything we can do to support you further, we’re here for you.

Hinge Health からの回答

2025年10月27日

Hi Diane,

Thank you so much for sharing your incredible journey with Hinge Health!

Your story truly captures what we're all about — helping people find relief and get back to doing what they love. It's amazing to hear that you went from experiencing sciatica and leg pain to finding considerable relief in just two weeks. That's the power of consistency, and you showed up for yourself five times a week.

We're especially moved that you were able to avoid surgery for your trigger finger with the help of your Enso device. These are the outcomes that inspire us every day!

Your detailed review will help others who might be skeptical, just as you were initially, to take that first step. You've beautifully explained how the simple, guided exercises fit into daily life without being overwhelming, and that's exactly the experience we want every member to have!

Thank you for being part of the Hinge Health community and for taking the time to share your success. Stories like yours remind us why we do what we do. We're honored to be part of your journey to better movement and less pain.

Wishing you continued success and many more pain-free days ahead!

Hinge Health からの回答

2025年10月24日

Hi Chris,

Thank you so much for sharing your experience! Reading about your journey from those "old man noises" to moving pain-free truly made our day. Four years is an incredible commitment to your health, and we're honored to have been part of your transformation.

You're absolutely right — while the app is a key part of the program, having that personal connection with your health coach and physical therapist makes all the difference. It's this combination of technology and human support that helps members like you achieve such remarkable results.

We appreciate you acknowledging how we've evolved over the years while staying focused on what matters most: our members. Your feedback helps us continue improving and ensuring we're meeting you where you are in your health journey.

Here's to many more years of pain-free movement. We're grateful to have you as part of the Hinge Health community.