Holden Group レビュー 1,218

The fact that I only gave this a two star rating was not due to the friendly and charming Samantha Fuller who deserved much more because she was as helpful as she could be. But only two stars were given because of the obvious limitations that Samantha has to work to that I found very disappointing, and that will be covered in a separate review.

Excellent service. Got booked easily. Very helpful staff.

Very, very efficient. Spoke to Samantha today who arranged service of Honda and could not have been more helpful. Thank you.

Contacted Holden Kia Norwich to book an MOT for our car. Lisa was professional, pleasant and helpful. In the years I’ve been using this company I’ve nothing but praise Excellent thank you

Very helpful and efficient customer service. Full marks!

Booked my service plan service, with MOT. Easy to do with a courteous advisor called Ron. Ive always felt a valued customer at Renault Holden.

This is the second time that I have raised an issue with my vehicle with Holden Renault Norwich, On both occassions my query has been dealt with by Samantha Fuller. Sam has been extremely courteous and professional in dealing with my issues. She is very pleasant and respectful and a credit to Holden.

The automated booking system just did not work on the Monday so I rang up instead and spoke to a lady on the Wednesday- a much better method of communication.
The lady was very helpful and managed to log in to the car's history with Volvo Norwich and advised me to have a major service. We also talked about the brake fluid and coolant replacement and these were added to the schedue of work. We then booked the car in for service on 14th May with a hire car added to the list.
Much, much better than dealing with an impersonal automated system.
Mike Mayer

Excellent service, helpful and friendly. Thank you!

Very friendly and professional service from Samantha Fuller this morning when I called to book a MOT for my XC60. Called me back with information on cost of replacement tyres very promptly, as promised.

I was driving back home from Yarmouth when Mathew Buttle foned. He was very helpful in helping me sort out a service date and time for my Dacia Stepway.

Lisa was very friendly and helpful. I noticed there was more availability in coming weeks than there ever has been when booking in for a service before.

Spoke to Matt at Holden Renault and booked a service he made the process easy and was friendly, polite and professional throughout.

Friendly and helpful agent booking arrangement went well

Lisa was very helpful, polite and easy to talk to. My service booking was at a time of my choosing and I was offered a choice of whether to have a waiting appointment or courtesy car.

Received an e-mail from Renault re re-call of my Clio for fuel pump control sensor update. Rang Holden Renault Norwich (not Kings Lynn as instructed by Renault HQ). I spoke to Matthew Buttle on the service desk who arranged a mutually convenient date for this work to be undertaken. Matthew was very professional, polite, friendly and knowledgeable. Well done, nice touch.

Samantha was most helpful and courteous during our exchange.

Recently dealt with Samantha Fuller with regards to booking my van in for some work, Sam made the process very easy and found her extremely helpful.

Samantha gave me a call today to book my Volvo in for a service I found her her very efficient, bubbly and importantly easy to understand. A pleasant 5 minute phone call.

Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great service all finished off with a text and email as confirmation.