Online besteld. Etenswaar zak kwam open aan en lag in de doos alles onder de poeder E-Mail gestuurd krijg je antwoord dat terugsturen op eigen kosten moet Dus ik moet extra betalen voor defect g... もっと見る
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レビュアーのコメントを見てみましょう
Ordered some collagen UCII capsules which arrived within couple of days by Royal Mail. Excellent service. Excellent tablets. Very happy customer.
企業が回答しました
I tried to purchase running gels online using the advertised discounted price but kept getting this message “ The following items aren't available in your location: SiS Beta Fuel Energy Gel Strawberry... もっと見る
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I find H &B very dependable!!! When I put in my Order - I get a Confirmation Email right away. Then I get news of Delivery...& my Order always arrives - well packed- a few days later!
企業が回答しました
3.8
ほぼ満足
3902件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I order mostly on line from Holland and…
I order mostly on line from Holland and Barrett and find that the order is always processed quickly and delivered
on time goods are always of the highest quality.
2026年3月4日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thanks for your lovely 5-star review and kind feedback!
It's wonderful to hear how happy you are shopping with us, and we're thrilled to learn that you love our products just as much as we do.
Have a lovely day and take care.
H&B 💚️
New customer.
I am relatively new to H&B but now have shopped in 2 different stores and on line and have found both experiences pleasant and easy. Online order was efficient and fast. My only suggestion would be to maybe only email once a week instead of every day, at this stage I just delete without even opening and think I will remove them from my emails altogether soon if they don't ease back.
2026年1月14日
自発的なレビュー
Holland & Barrett からの回答
Hi there Deirdre,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how much you're enjoying your H&B shopping experience. Thanks so much for sharing your feedback with us, and we will make sure that this is passed to the correct team.
Have a lovely day and take care.
H&B 💚️
Holland & Barrett からの回答
Hi there Michelle,
Thanks for your lovely 5-star review and kind feedback!
We're so happy to hear your ordering experience was easy and that your delivery arrived with you quickly.
Have a lovely day and take care.
H&B 💚️
The staff always helped in making the…
The staff always helped in making the right choices and the quality of the purchased products were second to none.
2026年3月14日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
Easy to navigate website offers great range of competitively priced products.
Website is easy to navigate. Great range of products. Love their organic herbal teas especially. Pricing is competitive with good special offers regularly. And delivery has always been on time with my items carefully wrapped and undamaged.
2026年2月25日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Always a brilliant quick service
Always a brilliant quick service, I order online & collect in store just a few hours later, the products are fantastic and there us always great deals on too
2026年3月9日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Great selection of products
Great selection of products and very fast service. I love Holland and Barrett
2026年2月22日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so pleased to hear your love for our products and the range of offers we have available. We're glad you had a smooth delivery!
Have a lovely day and take care.
H&B 💚️
Poor delivery & poor customer service
The online experience is really bad. Holland & Barrett rely on Evri and their service is poor. Paid extra for Next Day delivery and stayed in to receive it. It never arrived, with Evri claiming a "failed delivery attempt" which is just a joke (and with no proof of ever being at our address). Holland & Barrett were absolutely no help - did nothing to chase the delivery or refund the Next Day fee. Won't be using online delivery again.
UPDATE: Evri continues to fail - message "due to time constraints the goods could not be delivered". And no help or refund from Holland & Barrett.
2026年3月16日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thanks so much for taking the time to share your feedback with us.
We’re really sorry to hear about your experience. It seems we haven’t met the high standards we normally strive for, and we completely understand how disappointing that must feel.
We’ve contacted you on Trustpilot as we’d really like the opportunity to support you further and ensure the matter is fully resolved.
Wishing you a nice evening, and we look forward to hearing from you soon.
H&B
Great customer service & good price too
2026年3月3日
自発的なレビュー
Holland & Barrett からの回答
Hi,
Thank you for your lovely 5-star review and kind feedback!
We're happy to see you're enjoying our offers, products and services.
We appreciate the time you've taken to share this with us.
Thanks for shopping with us, and have a lovely day.
H&B💚️
Impossible to open top of new packaging
I am using your cranberries extracts tablets for years. My last order arrived with new package which look nice. This morning I tried to open the bottle and it was an immense struggle. The top would not come off!! At the end I had to cut if off the bottle. I am still feeling pain in my hand of trying to open it any way possible. Please H&B look at this new packaging and solve the issue. Most of your customers using these are female and I am sure you have not tested the bottle opening by a female!
2026年3月14日
自発的なレビュー
Holland & Barrett からの回答
Hi Dafna,
Thank you for taking the time to share your feedback. We're sorry to hear about the difficulty you experienced opening the new packaging.
Ease of use is really important to us, and this isn’t the experience we want for our customers. Our Customer Experience team will be in touch with you directly to review this and look into it further.
Thank you for bringing this to our attention.
H&B
Store and app equally poor
I changed to the app as I became very frustrated in store. Can never find what I want, products moved around almost so staff can then engage and try to upsell. I know what I need and just want to buy, I'm going to make a value purchase anyway ! The app is very slow and glitches, or reloads constantly and guess what I can never find what I want, even though I've bought it before. Items and brands that are in store are not on the app. I'm a very calm happy and loyal person not prone to grumpiness but will now delete the app and get my products elsewhere.
2026年3月13日
自発的なレビュー
Holland & Barrett からの回答
Hi Jess,
Thank you for taking the time to share your feedback. We're sorry to hear that both your in-store and app experiences haven’t met your expectations.
We’re always looking at how we can improve both our store layout and our digital experience, so your comments are really helpful. We’ve requested some further information through Trustpilot so we can review this more closely. If you could complete the form that’s been emailed to you, we’d appreciate it.
H&B
Very happy with Purchases
Very happy with Purchases
Customer service and staff in grafton street Very helpful
2026年3月2日
自発的なレビュー
Holland & Barrett からの回答
Hey there,
Thanks for your lovely feedback! We're really happy to know you're enjoying shopping with us.
We look forward to seeing you soon.
Team H&B 💚
Very very helpful and informative…
Very very helpful and informative staff. I was looking for a particular product and the lady made sure I got what I needed. Excellent service indeed !!
2026年2月26日
自発的なレビュー
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
Holland & Barrett からの回答
Hi there,
Thank you for your lovely 5-star review and kind feedback!
We're so happy to hear you've been able to receive advice from our colleagues and have found the perfect products for you.
Have a lovely day and take care.
H&B 💚️
I am very happy to be using Holland's…
I am very happy to be using Holland's and Barrett 's supplements. They are effective and dont cost an arm and a leg. I found the staff very helpful in the Crescent sjopping center (Dooradoyle) and enjoying doing their job. I highly recommend the brand.
2026年2月20日
自発的なレビュー
Holland & Barrett からの回答
Hi Sonia
Thanks for your lovely review and kind feedback!
We're so pleased to hear how happy you are shopping with us.
We've shared your wonderful words with our colleagues at the Dooradoyle store. They'll be delighted to see this!
Thanks for shopping with us, and have a lovely day.
H&B💚️
Exactly what I was looking for and fast…
Exactly what I was looking for and fast delivery
2026年2月13日
自発的なレビュー
Holland & Barrett からの回答
Hi there Michael,
Thanks for your lovely 5-star review and kind feedback!
It's fantastic to hear you managed to find everything you were looking for when shopping with us. Thanks so much for taking the time to let us know.
Have a lovely day and take care.
H&B 💚️
Honestly
Honestly, the service was top notch. I got my orders and I loved them.
Thank you H&B
2026年2月21日
自発的なレビュー
Holland & Barrett からの回答
Hi there Emmanuel,
Thanks for your lovely 5-star review and kind feedback!
We're so happy to hear you were pleased with the service you've received when shopping with us. We really appreciate you letting us know.
Have a lovely day and take care.
H&B 💚️
I usually order online I watch out for…
I usually order online I watch out for the great offers order always arrives promptly very happy customer
2026年2月25日
自発的なレビュー
Holland & Barrett からの回答
Hi there Elizabeth,
Thanks for your lovely 5-star review and kind feedback!
It's so great to hear that you love shopping online with us, and that your orders arrive with you quickly and safely.
Have a lovely day and take care.
H&B 💚️
Me and my family have been going to…
Me and my family have been going to this store for many years and have never had a problems until today.
At 3.40pm standing in your store I ordered and paid online for a product, I had confirmation receipt and the product in my hands. Please note that I had been told by previous staff that I can pay online and collect straight away as long as I had an online receipt, the staff would note down confirmation number and register later that it has been collected.
Today a staff that I have not met before told me that they have not received confirmation on their device and that I have to leave and come back a couple of days later to collect it.
I asked to see the manager and the manager must be new as I have not met her before said that she did not like my attitude and tone, backed her staff and said that's the rules, took the product off me and told me to leave and come back another day to collect. I asked if I can have a refund as I don't want to come back a couple of days later. The manager replied that they don't do refunds and that I would have to contact customer services for refunds.
During the time arguing with the manager which was about 5 minutes her devices pinged. Without any apology she just said do you want it or not as we have just received confirmation.
I said yes as I don't want to mess about contacting customer service for a refund.
This could have been avoided if they were trained properly, all they had to say to customer was sorry we have not received confirmation, please can you wait a few minutes for us to receive confirmation, apology if the system is abit slow.
I told the manager that i was unhappy and will not be visiting the store again.
The manager seemed to not care about losing a customer.
Wrong you have lost 20+ customers, I will not stay quiet as I have family, friends and work colleagues.
It's a shame, I did liked the products in your store.
2026年3月3日
自発的なレビュー
Holland & Barrett からの回答
Hello there,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about your recent experience in store, particularly as you’ve been a loyal customer for many years. This isn’t the level of service we aim to provide.
We understand how frustrating the situation around the order confirmation and collection must have been. We have your details and our Customer Experience team will be in touch with you directly to review this further.
H&B
Holland and barrett
The order arrived all in good condition and a day early would recommend
2026年2月24日
自発的なレビュー
Holland & Barrett からの回答
Hi there Clare,
Thanks for your lovely 5-star review and kind feedback!
We're so pleased to hear how happy you are with your H&B shopping experience. We really appreciate you taking the time to share this with us.
Have a lovely day and take care.
H&B 💚️
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